Presentation to Salesforce SE User Group 031716 vToSend
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Transcript of Presentation to Salesforce SE User Group 031716 vToSend
Salesforce Center of ExcellencePresentation to Salesforce SE User Group
2Salesforce Center of Excellence | [email protected] | Salesforce Community
Agenda
Why do we need a CoE?Cox Automotive CoE Strategy2016 Initiatives and Timeline
3Salesforce Center of Excellence | [email protected] | Salesforce Community
Why do we need a COE?
What is a CoE?A Center of Excellence (CoE, also known as a competency center or a capability center) is a corporate group or team that leads other employees and the organization as a whole in
some particular area of focus such as a technology, skill or discipline.
4Salesforce Center of Excellence | [email protected] | Salesforce Community
Why do we need a COE?
A CoE drives organizations to identify, prioritize, execute, and communicate, while optimally leveraging People, Processes, Knowledge, and Technology and at the same time ensuring high value for all users and meeting the overall Business GOALS.
Center of Excellence
People
Processes
Technology
Knowledge Base
Defining accountability at the Executive level Ensuring Business Goals & Strategic Initiatives are prioritized, leveraged, and executed upon
Coordinating across initiatives Facilitating and driving user adoption
Improving speed of execution Sharing business and technology best practices across business units
Improving communication and visibility across the organization Driving corporate and industry compliance
A CoE can accelerate business value by:
5Salesforce Center of Excellence | [email protected] | Salesforce Community
Why do we need a COE?
Drive innovation, velocity and cost savings by using standard tools and processes and by sharing best
practices
Manage risk through “governance”
6Salesforce Center of Excellence | [email protected] | Salesforce Community
Strategy
7Salesforce Center of Excellence | [email protected] | Salesforce Community
Initiating your Center of Excellence
• Identify (quantify) the value of creating a CoE• Identify the cost of not having a CoE• Find both Business and Technology sponsors• Dream big and start small• Involve your Salesforce Customer Success team!