Presentation to: European Emergency Number Association
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Transcript of Presentation to: European Emergency Number Association
© 2006 Language Line Services Confidential Information w w w . L a n g u a g e L i n e . c o .uk
Presentation to:European Emergency Number Association
Brussels, 6th &7th June 2007
© 2006 Language Line Services Confidential Information w w w . L a n g u a g e L i n e . c o .uk
Language Line Services: Language Line Services: Company OverviewCompany Overview
• 25 + years experience: Telephone Interpreting & Translation Services
• Largest Global provider of Telephone Interpreting
• 170+ languages available. • Average connection time to a professional interpreter <1 minute.• 2,600+ scheduled Interpreters• Interpreter availability 98.9%, 24/7/365
• 15,000 clients, 20 countries, millions of calls/year.
• Emergency Services: Ambulance, Fire, Police, International Security Firms • Commercial Telecoms, Finance & Insurance, Pharmaceuticals/Biotech, IT
• Risk Management Processes.
• Volume Surge Team for Crisis Management (9/11, 7/7)• £Multi-million w/w insurance to cover all aspects of service• Multiple call centres ensures world-class Disaster Recovery
© 2006 Language Line Services Confidential Information w w w . L a n g u a g e L i n e . c o .uk
Technical SpecificationTechnical Specification Disaster Recovery capability
• UK base in Canary Wharf, London• Multiple connections to local power stations• N+1 Power Generators• N+1 UPS (Uninterruptible Power Supply)
• Multi-site call flow • 8 internationally distributed state of the art call centres.
• Multiple critical service components including;• Fibre Access facilities. Optical and T1/T3/E1 multiplexers.• PBX architecture.IVR platforms.• CTI, SUN / Oracle databases. (Oracle Recovery Mgr).• CISCO 2751 Modular Routers & AIM-2 Compression.
• Business Continuity Plan.• Dedicated Volume Surge Team.
• Full time IT team of 30 personnel
© 2006 Language Line Services Confidential Information w w w . L a n g u a g e L i n e . c o .uk
• Enables access for entire population
•Tourists
•Business Travelers
•Domestic non-nationals
•Increases speed of emergency investigations
•Improves emergency staff efficiency in crisis
•Call operators
•Medical/police/emergency advisors
• Increases relevant emergency response
•Reduces automatic “blue-light” call outs.
Member of public
LLS Interpreter
Emergency Service
Telephone Interpreting in EmergenciesTelephone Interpreting in Emergencies