“Its all to do with the training: you can do a lot if you’re properly trained. –Queen Elizabeth II

Train The Trainer

SAMPLE PRESENTATION FOR RAYMOND ALVAREZ

The Outline

• Challenges for Public Speakers• Skills for Self Improvement

COURSE OBJECTIVE To educate trainers on techniques and styles to improve their

training skills for a more effective training.

Challenges for Public Speakers

Learning and Memory

Out of Control Audiences

Learning & Memory

“The is everything.” -Buddha

mind

Learning Styles

Memory

What’s Worth Knowing?

Learning Styles

Auditory Visual Tactile

Learning Styles

Auditory

Explain the concept to the trainee in basic terms.

Why is it important?

Relate it to other concepts learned.

Learning Styles

Visual

• Read the SOP or manual

• Demonstrate

• Show the equipment

• Be the example

• Observe other Team

Members

Learning Styles

Tactile

• Let them rehearse

• Role play common scenarios

• Practice using the equipment

• Let them explain it

Memory

Different parts of the brain activate when remembering a single memory.

How to RememberAcronym

Roy G. BIV = Red, Orange, Yellow, Green, Blue, Indigo, Violet

AcrosticPlease Excuse My Dear Aunt Sally = Parenthesis, Exponents, Multiplication, Division, Addition, Subtraction

AssociationSecurity Extension = 45634 5 6 FOLLOW one another, Security rhymes with 3!

Memory Palace Activity!

Audience Control

“You do not owe anything to an audience who won't give you the courtesy and respect of their

attention." - Art Linkletter

Types

Solutions

Dealing with Anger

What’s Worth Knowing?

Types• The Heckler (individual skeptics)

o Defend yourself with the audience – Get the opinions of others in the group or class.

o Ask for their name.o End it by asking rude trainees to reschedule or end

training early,

• Hostile Audience (group hostility)o Listen, Empathize, Paraphrase – Maintain eye contact and

practice active listening.o Do not take it personally. Never defend.o Redirect focus

Heckler Solutions

• Ask questions back

o Ask a question to clarifyo Asking a question to attack

• Rephrase the question

• Make it relatable

Individual Skeptic

Hostile Solution

• Stop talking.

• Walk over and stand near talkers.

• Send them on a BREAK!

• Reschedule/dismiss rude trainees.

• End the program early.

Group Hostility

SolutionThe Temper Table

Silence

Verbal Request

Private Confrontation/Reschedule Trainee(s)

End EarlySOLUTIONS

RESPONSE

Dealing with AngerChange the way you think!

• Don’t Take it Personally• Acknowledging that something is frustrating but

not worth losing your cool over. • Think logically • Considering the consequences.• Determining and working to overcome what it is

that makes you react the way you do.

Other Ways: Be Assertive not Aggressive & Relax

Skills for Self Improvement

Communication

Communication

A better way to effectively communicate with others

How Communication WorksEstablishing Rapport

What Every BODY is Saying

What’s Worth Knowing?

Communication• Using hand gestures grabs attention • Increases communication• Improves recall of trainings! 33%

retention rate

Communication• Trainees are more receptive when they feel more

comfortable.

• Concentrate on reducing body language when speaking directly to a non-local.

• In trainings, it is polite to heighten hand gestures for a better/more clear understanding.

When working with international students, study and observe their body language. Learn from them!

How it works!External Behavior

Internal ResponseInternal Response

External Behavior

How it works• External Behavior begins and an Internal

Response is formed

• Rapport is Built

• Pacing and Leading happens

Handshake

Arms

Legs

Hands

Eyes & Elbows

Smiles

Establishing Rapport

What Every BODY is saying…

Approach the class with confidence!

• Posture – stand tall with shoulders back.• Eye contact – solid with a ‘friendly' face.• Gestures with hands and arms – purposeful

and deliberate.• Speech – slow and clear.• Tone of voice – moderate to low, enthused.

What Every BODY is saying…

Red Flags• Heads are down

• Eyes are slowly closing

• Gazing at something else

• Playing with small objects

• Trainees may be sitting slumped in their chairs.

What Every BODY is saying…

iPhone users spend an average of 1 hour and 15 minutes with their phones each day, with only 22% devoted to talking.

What does this do to our posture and what does it mean?

0 10 20 30 40 50 60 70 80Time

Activity

73% is spent texting, e-mailing, social networking, and web surfing. 26% of that time is spent talking

Speaking Delivery Style

I have a voice!

Choosing a Style

What’s Worth Knowing?

Choose Your Style

Story Telling Demonstrate

Interactive Informative

Choose Your StyleTo Entertain

MotivateInspire

o What is the purpose of telling this story?o Is it relevant to the topic being conveyed?o Will the audience appreciate this story?o Can I tell a story?

Story Telling

Choose Your StyleMake Aware

To InstructTo Show

o What is the purpose of this demonstration?o Is the demonstration worth while?o Will the audience grasp the concept?o How long will it take?

Demonstration

Choose Your StyleTo Communicate

To EngageTo Do

o What will the activities be?o How are they applicable?o Are the concepts relevant to the topic?o How interactive will they be?

Interactive

Choose Your StyleTo InformTo Teach

To Delegate

o Is the information simple to communicate?o How is the information applicable?o How will the information be communicated?o What other tools will be used to communicate the information?

Information

Training Method

“The method is your own method.”-Dustin Hoffman

4 Step Program

Training Environment

Evaluating a Training Course

What’s Worth Knowing?

Hear It See It Do It Revie

w It

4 Step Program

Hear It• Explain the concept to the

trainee in basic terms

• Why is it important?

• Relate it to other concepts learned

See It• Read the SOP or manual

• Demonstrate

• Show the equipment

• Be the example

Do It• Let them rehearse before going onstage.

o Role play common scenarios.

o Practice using the equipment.

o Let them explain it.

Review It• Repetition is key• Review at the end of each section• Ask them scenario questions• Retrain• Don’t cut corners• What if they don’t get it?

Hear It See It Do It Revie

w It

4 Step Program

90% Retention

Training EnvironmentOn the Job Training

• Training in the Park can be a Challenge! Some things to consider:

o Wait Timeso Can your trainees hear you?o Who else is listening?o What kind of picture do you present to our

Guests?o Do you have the necessary tools?

Training EnvironmentCreature Comforts

• A/C or Heater at set a comfortable temperature• Bathroom Breaks• Food and Drinks• Clean and Organized presentation area

Avoids distractions!

Your training environments should be cleaned and organized after every training course.

Evaluating Training

• Participant Reactionso Training useful and liked by the trainees.

• Knowledge Retentiono Information was presented in a manner that is easy to

remember.• Behavior Application

o Trainees are using the information they have learned.• Work Patterns

o Location’s work performance has improved because of behavior application.

When evaluating a training course, you are evaluating not only the facilitator, but the quality of the training as well.