Presentation on volunteer recruitment, Midlands Learn and Share event, Pat Wilson
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Transcript of Presentation on volunteer recruitment, Midlands Learn and Share event, Pat Wilson
How many people are supported?
• 800,000+ patients per year
• 5000+ per day
• 80 placement areas
• 8400 staff
• Visitors
Volunteer Roles
Buggy Drivers
Way findingWelcomers
Patient LibraryAdministration
Activities
Fundraising
Outpatients
Dignity
Rehabilitation
Benefits
• Patients & Carers
– Enhanced experience
– Warm welcome
– Caring organisation
• Organisation
– Reputation
– Eyes and ears
– Ambassadors
– CQC
– Trust values
Benefits (continued)
• Community
– Community involvement
– Equality and diversity
– Socio-economic
– Health and well-being
– Messages in messages
out
Benefits (continued)
• Volunteers
– Health
– Well-being
– Networking
– Social
– Reduced isolation
– Experience
– Exposure to NHS
– Valued in community
Recruitment and Selection
• 1st contact
• Information session
• Targeted recruitment
• Interview (competitive)
• Induction
• Placement
• Review
Challenges• Roles
– Unpopular
– Lack of vacancies
– Busting myths
• Supervision and support
• Engagement of staff
• Motivation – not volunteering
The Future• Constant review
• Saying thank you in a different
way
• Revised age limits
• Suitable roles
• Local schools, colleges,
Scouts / Guides, universities
• Growing your pool pre university
• Internal engagement
• Family volunteering
Finally
• Value what they can contribute
• Understand where they are coming from
• Be flexible
• Manage expectation – theirs and yours
• Competitive process