a happy, empoweredand sustainable lifefor everyone

overview• leading global telecommunications company• #4 globally• offers products and services both for the end

consumer as well as businesses, in India

2G 3G 4G IPTV broadband mCommerceDigitalTV

1996 2001 2003 2004 2011 2012/13

launched in Delhi and HP

IPOissued

India’slargestwirelesstelecomoperator

launched DTH & 3G

acquired 100% stake in Qualcomm

Source: Company Filings

cellular services in 20 countries.market leader in India.

fixed telephony and broadband internet (DSL + IPTV)across 87 countries

pan India operations.coverage across 639 districts

services to large enterprises and carrierssingle point of contact for all telecom needs

OUR VISION

It is our vision that by 2015, Airtel will be the most loved brand, enriching the lives of millions across the world.

values

AliveInclusive Respectful

sustainability• sustainability and corporate social

responsibility are fundamental to Airtel’s business commitments and initiatives.

• believes in creating long term shared value for its customers, employees, suppliers, shareholders and the community.

stakeholder’s expectations• IBM, Infosys• faster Financial inclusion• reduce fuel consumption• continue the rural drive

toward social inclusion

Business Partners

• Infratel, Indus• enhance network

capability• stimulate digital

inclusion• adopt green

technologies

Network Partners

• contribute to healthcare, education, financial services and agriculture.

• quantify long term social development initiative.

Financial Service Providers

stakeholder’s expectations• enable social and digital

inclusion via community participation

• contribute toward equality education

• energy and climate change

NGOs

• stimulate employee engagement

• digital inclusion• assess impact on

communities

Employees & Top Mgmt.

• increase focus on financial inclusion

• compliance to radiation norms and green telecom

• take mobile education and health to a new level

Regulatory and Govt. bodies

stakeholder’s expectations• Increase network

coverage• Improve customer

services• Entertainment and

value added services

Customers

TripleBottomLine

Performance

Social

Economical

Environmental

pyramid of responsibility

Ethical Responsibility

Social Responsibility

Legal Responsibility

Economic Responsibility

how can a telecom company like Airtel ensure that more and

more people get included in the benefits of a sustainable and

enriched life ?

within the organisation

• open door policy• office of ombudsman• energy saving measures

Quality Education

India level Bharti Foundation: towards delivering quality education

ef

Learning level and Holistic development

Engagement with school

Teacher motivation & commitment

Quality Education

Community engagement & Parent Involvement

Joyful learning & Child friendly infrastructure

Activity based Learning including Community campaigns

Teaching learning materials & Teachers’ Guide

Assessment & Growth

Teacher selection & Training

making the world greener

community development

international level

Uganda

Nigeria

CSR: brand building India

• as per new Companies Act, 2013, companies have to spend 2% of profits or explain.

• if done well, CSR helps in building corporate reputation and trust.

• stakeholders expectation: leverage our existing network, reach, accessibility and products towards social inclusion

• Employees and customers want to work with a company that they respect.

CSR: brand buildingAfrica

• Airtel is committed to becoming the most loved brand in the daily lives of Ugandans by 2015

• African countries has different needs and expectation.

• Airtel has been involved in various initiatives to reach the community in ways relevant to their needs.

economic measures

measurement indicators

17% reduction in customer complaints

35 % reduction in partners’ grievance calls

waste management carried out

Airtel Money

outsourcing helped reduce capital expenses

encouraged data usage through DataShare plan

Kargil Customer Service

Waste management Untapped rural sector

challenges faced/issues raised

environmental measures

When the sun shines, there are those who use an umbrella and then there are those who use solar cells

• solar energy1. used primarily in the rural areas2. solar Photo- Voltaic Cells replace power grids and diesel sources3. stable and permanent source of power, lesser noise pollution and toxic emissions4. leads to a reduction of 18-20 tons of CO2 per tower per year

• green-data centres1. environment-friendly and energy-efficient2. state-of-the-art BAS system3. water based chiller systems4. state-of-the-art hardware 5. reduction in operational expenditure

key initiatives

converting challenges to performance

• providing access and connectivity to remote areas

• unavailability or limited availability of grid power.

• minimum roll out obligations (coverage) and

• quality of service levels (network up time)

15.8% reduction in emission per terabyte, above 11% achieved already in 2011-2012Reduced CO2 emissions per rack by 4.7% in FY 2012-2013 (Data Centres)

2000 tons of e-waste were recycled through e-waste recyclersOver 40 used laptops have been donated to Bharti FoundationOnly DTH player to have 60,000 STB’s to be recovered, refurbished and resold with a 1 year guarantee

the impact

extended reach Reduce innovation

empower farmers reduce negative impact enhance

future plans

references• Media Reports and Press Releases• Cellular Operators Authority of India (COAI)• Telecom Regulatory Authority of India (TRAI)• Department of Telecommunication (DoT)• Department of Industrial Policy and Promotion (DIPP)• http://www.airtel.in/QuarterlyResult/Quarterly_report_Q3_11.pdf• http://www.airtel.in/sustainability-file/home.html• http://www.airtel.in/• www.ibef.org• http://www.greenpeace.org/india/en/Press/Greenpeace-applauds-Bharti-Airtel-for-launching-Sustainability-

Report/• http://www.greenpeace.org/india/en/news/Bharti-Airtel-makes-a-move-towards-sustainability/• http://economictimes.indiatimes.com/bharti-airtel-ltd/directorsreport/companyid-2718.cms• http://www.livemint.com/Companies/BDA1AyDto4xIx6hK1jpp7H/Airtel-releases-sustainability-report-for-India-

operations.html

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