Presentation on Solid Waste Management & Cleanliness at Railway Stations

by

Raghuveer Prasad MeenaDy. Chief Mechanical Engineer

&

Dy. Chief Environment & Housekeeping Manager

North Western Railway Jaipur

on

03.05.2016

at iCED Jaipur

IR Items ( as on 31 March) 1950-51 1914-15

Assets (Cr.) 855.2 368758

Route KMs/Running Track KMs 53596/59315 66030/90803

Electrified Routes 388/937 22224/41038

No. of Stations 5976 7137

Locomotives(Steam/Diesel/Electric)

8120/17/72 43/5714/5016

Coaches 19628 68558

Wagons 205596 254006

Personnel (Lakhs) 9.14 13.26 (16.52/90-91)

Wage Bill (Cr./Yearly) 113.8 84748

Av. Wage per Personnel (Rs. Yly) 1263 657829

Passengers ( million) (av. per day) 1284 (3.52) 8224 (22.53)

Freight (million tonnes) 93 1101.09

Gross Receipts (Rs. Crs.) 263.30 161017.25

Operation Ratio 81 91.25

Solid Waste Management

&

Cleanliness

at

Railway Stations

स्वच्छ भारत अभभयान

Budget 2015-16During budget speech 2015-16 Honourable MRexpressed dissatisfaction over cleanliness in trains &at stations.

Item no. 15 of budget speech says that :

Cleanliness is a major area of dissatisfaction.Ensuring higher standards of cleanliness is ofutmost priority for us. We want to make Swachh Railthe driving force behind this Government’s flagshipprogramme - Swachh Bharat Abhiyan. Hence, wenow work on-Swachh Rail Swachh Bharat.

Budget 2015-16 Continue…

16. Honourable Railway Minister duringBudget speech 2015-16 announced toset up a new department for keepingstations and trains clean and to set upup ‘waste to energy’ conversion plantsnear major coaching terminals todispose waste in an environment-friendly manner.

Budget 2016-17

35. IR’s responsiveness to customer needs reached newheights when we turned social media into a feedback andcomplaint redressal mechanism. In addition, we set up adedicated IVRS system to seek direct feedback frompassengers. More than 1 lakh telephone calls are madeevery day to seek inputs from passengers. With all thesemeasures, we were able to give ‘Voice’ to the customer thatwas not only heard but also acted upon. These channelswere used not only to seek feedback but to provide medicalcare, safety of passengers especially women and otheraspects of human care and also helped us to monitor thecleanliness of stations and trains. Today, there is no barrierbetween the common passenger and the Railways.

Budget 2016-17Cleanliness37. In pursuance of our mission Swachh Rail Swachh Bharat, Iam happy to inform the House that:

17,000 bio-toilets in trains and additional toilets at 475stations will be provided before the close of this financial year.

World’s first Bio-Vacuum toilet was developed by IR and isbeing used in Dibrugarh Rajdhani Express.

74 more trains have been added under On-boardHousekeeping Service and another 400 are to be covered soon,leading to a total number of almost 1000 trains under thescheme.

Budget 2016-17 46. We are making a unique attempt to combine

cleanliness with creativity. I had appealed to numeroussocial organisations to come forward to beautify ourstations. I am happy to inform the House that walls ofmany stations have been converted to murals which havenot only improved the aesthetics but also spread awarenesson socially relevant themes. One such theme that deservesspecial mention is Wild life conservation illustratedthrough the paintings done at Sawai Madhopur Station.Hazaribagh, Borivali, Khar, Udaipur, Bikaner are some ofthe other stations which showcase local art and talent. Ithank them all and request similar support next year foraesthetic up-gradation of our stations. We will makespecial efforts to showcase tribal art.

Budget 2016-17 Cleanliness

68. Taking forward the momentum on ‘Swachh Rail,Swachh Bharat’, we intend taking a string ofmeasures to improve the cleanlinesson stations andtrains.

i. Introducing ‘Clean my Coach’ service on Pan-Indiabasis, where a passenger can request cleaning ofhis/her coach/toilets on demand through SMS.

ii. Ranking of A1 and A classes of stations based on aregular periodic third party audit and feedback frompassengers.

Budget 2016-17

iii. Setting up waste segregation and recyclingcentres at A1 category stations in a phased manner;5 centres to be commissioned in the next financialyear.

iv. Undertaking ‘Awareness campaigns’ to improvecleanliness at select stations, station approachroads and adjacent colonies.

v. Installing additional 30,000 bio-toilets in thenext financial year.

Action on budget speechIn order to give an increased focus andthrust on environmental issues handled inIndian Railway an exclusive DirectorateEnvironment & House KeepingManagement (EnHM) has been set up inRailway Board in the year 2015 consisting ofDirectors from Civil Engg, Electrical,Mechanical, Traffic, Commercial, Financeand Efficiency & Research directorate.

Action on budget speech…..

EnHM Dte will monitor Environmentalissues on pollution control, efficiency inconsumption of energy, conservation ofresources, particularly water, proper useof land including afforstation and,development, production & use ofalternative sources of energy.

Scope of EnHM Dte

Monitoring and coordinating functions for allenvironment related issues. However, Planning, sanction and execution of environmentrelated works will be dealt by concerneddepartment.

Monitoring, coordination and execution ofintegrated Housekeeping functions in coachingtrains, major railway stations and coachingdepots.

Scope of EnHM Dte…..1) Mechanized Cleaning of all A1 & A class station

premises restricted to passenger interface.

2) Mechanized cleaning of coaches indepots/stations, including CTS.

3) Mechanized cleaning of coach maintenancedepots excluding EMU & MEMU car sheds.

4) Pest & rodent control in A1 & A category stations,depots & coaching trains.

5) On Board Housekeeping Services(OBHS).

Scope of EnHM Dte….

6) Linen management in trains & A1 & A categorystations.

7) Petty repairs of amenity fittings in toilets at A & A1class stations. In case of trains, petty repairs will bedone as part of OBHS.

EnHM at Zonal Railways…

Initially the EnHM wing was operatedin 3 divisions of IR at Secundarabad,SCRly., Chennai, SR and Firozpur, NR.

Now Board has advised to set up theEnHM wing in all the Railways in linewith the set up at SR & SC Rly.

SOLID WASTE MANAGEMENT AT JAIPUR RAILWAY STATION

Solid Waste Management Plant at Jaipur - a pilot project..mp4

Media coverage

Introduction As part of “Swachh Bharat mission”

as per direction of Hon’ble Prime Minister, disposal ofsolid waste garbage has to be done in a comprehensivemanner. Nation green tribunal (NGT) has also directedregarding disposal of waste in a scientific manner so thatminimum handling should be involved and biogas &manure thus generated can be utilized for agriculturepurpose. In view of above, Solid Waste ManagementPlant is set up at coaching depot Jaipur with capacity of0.5 ton decomposed biodegradable waste daily. Workcosting Rs. 42 Lakh including two years operation &maintenance for two years was sanctioned under PH -53in Feb’ 2015.

It is a first ever pilot project in Indian Railways. Solid Waste Management is a strategic approach tomanage solid waste in a sustainable manner by considering aspects i.e. solid waste collection,segregation, digestion/bio-methanation & final disposal of all products and by-products inenvironmental friendly manner as per prevalent laws. Biogas generated will be utilized for cooking in

running room kitchen, which is sufficient to take total load of cooking gas.

Collection of solid waste

Segregation of biodegradable waste &non biodegradable waste.

Biodegradable waste crush in to smallpieces by crusher.

Making slurry by mixing water intocrushed waste & stored into buffer tanks.

Slurry feeds in pre digester tanks throughpump.

Pre digested slurry send into maindigester tank.

After complete digestion of waste slurry,bio gas is produced & is collected in gasballoon.

Bio gas is sent to the place of use fromballoon through pump & remainants ofdigested substance is changed intomanure.

CookingFresh Water

Capacity : 0.5 ton decomposing bio degradable/organicsolid waste per day.

Decomposition: Closed system for Organic wastedecomposition in containerized bio box.

Cost: Rs. 42.05 lakh (Approx.) including two years operation& maintenance cost.

Utilization of by-productsBio Gas: Biogas generated will be utilized in Running room

kitchen for cooking purpose

Manure: can be utilized in plantation /agriculture use.

Disposal of all other products in environmental friendly

manner.

Bio-Toilets

A Short 2 minutes Film on IR-DRDO Bio-Toilet for Public Awareness- Hindi.wmv

17000 boi-toilets in 2015-16

30000 in 2016-17

50000 each year uptocompletion by 2019

BIO DIGESTER

• DRDO developed anaerobic bacteria during Kargil

War to bio-degrade human excreta

• After Kargil War, IR signed MOU with DRDO for

development of bio-toilets

Fitted on Bundel Khand Exp on 18th Jan’ 2011 for

trials

Hon’ble Supreme court issued order to provide

Green toilet on all Coaches

INTRODUCTION

PRIORITY BY HON’LE MINISTERS

Hon’le MOE Shri Jairam Ramesh visited Bio toilet

Hon’le MR Shri Pawan Bansal visited NDLS Coaching Depot to see Bio Toilet(26.2.11)

BENEFITS OF GREEN TOILET

Environment friendly

Preventing damages to tracks due to Corrosion

Improved cleanliness at Railway Stations

Clean Coaches for maintenance

Can be adopted in Civil areas

BRIEF ABOUT BACTERIA – ANAEROBIC

• Can process doubling its population within 6 to 8 hrs

• Dominates and decompose matter into liquid andgases

• Can be kept for 2-3 months at ambient temperature

• Can withstand sub zero temperature as well as up to60 degree centigrade

• Cold temperature would not affect the insideprocessing because process is exothermic

HUMAN WASTE

ANAEROBIC BACTERIA

(LIQUID BACTERIA)

LIQUID WASTE

CO2 + METHANE GASES

CHLORINATION

DISINFECTED LIQUID DISCHARGE TO

GROUND

SYSTEM DOES NOT REQUIRE OXYGEN AND REGULAR CLEANING .

IR-DRDO BIO-DIGESTER TANK

1. Length - 1150 mm

2. Width - 720 mm

3. Height – 540 mm

4. Total Volume of Tank – 400 lt.

5. Effective Volume of Tank – 300 it.

6. Empty Tank weight – 110 Kg.

7. Full Tank Weight – 410 Kg.

8. Height from Rail level – 225 mm

BRIEF ABOUT TANK

FLOW OF HUMAN WASTE IN BIO TANK

BIO TOILETS WITH BALL VALVE

COST OF BIO-TOILET

Cost of one tank with accessories - 90,000/-

Cost of fitment of one tank - 10,000/-

Cost of 4 Bio-Toilet on one coach - 4,00,000/-

Dimensional measurement of J- bracket is being ensured

J- bracket is being welded on outer head stock

DPT of J- bracket to detectcrack / flaw

Coach fitted with Bio Toilet

2.0 Bio- Toilet Mini –Evacuator

OBHS&

CleanMyCoach

Scope of OBHS

Cleaning of coach toilets & wash basins during 06:00 hrs to 21.00 hrs.

Spraying of disinfectant after cleaning and drying of toilets.

Dry cleaning and mopping of accessible passenger compartment, vestibule & doorway area.

Collection of garbage and its disposal at suitable enroute/terminal stations.

Attending the work related to cleanliness in the other time on passenger demand.

Spraying of mosquito repellent in toilets & vestibule area, air freshener in the AC coaches(Where auto dispensers are not available) & replenish of liquid hand wash in toilets of AC coaches, replenishes toilet paper rolls in toilets of (in western style lavatories) of AC coaches.

NWR OBHS TRAINSDiv Depot Trains

AIIAII 11

UDZ 4

BKN

BKN 10

BNW 1

SGNR 5

JPJP 15

JUJU 8

BME 3

Total 57

Train Sticker For Passengers

Multiple Options

Request Server

SMS TO 58888

Cleanmycoach.comAndroid

Application

Mobile Web page

SMS to 58888

58888

CLEAN 8633045295

• Passenger can send SMS to 58888

• No need of smart phone or internet.

• SMS format: CLEAN<Space><10-digit PNR number >

• Reply SMS to passenger:

SMS text:

Thank you for contacting 58888:-

FEEDBACK CODE: 3958, Umesh

Chandra Pal(Mob:9769114075) will

report you shortly, Pls share the code

with him.

Mobile Web Page

58888

CLEAN 8633045295

• Passenger can submit request through mobile web page.

• Display message and SMS to passenger after form submission:

Thank you for contacting

cleanmycoach.com:-

FEEDBACK CODE: 3958, Umesh

Chandra Pal(Mob:9769114075)

will report you shortly, Pls share the code with him..

Android Application

58888

CLEAN 8633045295

• Android app is available in play store.

• Fast operation and no SMS charges

• Display message and SMS to passenger:

FEEDBACK CODE: 3958, Umesh

Chandra Pal(Mob:9769114075) will

report you shortly, Pls share the code with him.

Website cleanmycoach.com

58888

CLEAN 8633045295

• Web page http://cleanmycoach.com

• Display message and SMS to passenger after submission :

FEEDBACK CODE: 3958, Umesh

Chandra Pal(Mob:9769114075)

will report you shortly, Pls share the code with him. Thank You

Three SMSs are Generated

FROM:

Reqquest No: 1757Train: 11019 Coach/Seat B3 48 Passenger Mobile:9819006588 -Required cleaning staff

After validating the PNR, systemgenerates three SMSs

SMS-1 : To OBHS Staff

Request No: 1757Train: 11019 Coach/Seat B3/48 Passenger Mobile:9819006588 -Required cleaning staff.

SMS-2 : To Control Office & Rly Officials

Request No: 1757Train: 11019 Coach/Seat B3/48 Passenger Mobile:9819006588 -Required cleaning staff

SMS -3: To Passenger

Thank you for contacting 58888:-

FEEDBACK CODE: 3958, Umesh

Chandra Pal(Mob:9769114075) will report

you shortly, Pls share the code with him.

MESSAGE:

IROBHS

Action By OBHS Staff

OBHS Staff will collect Feedback Code from passenger after cleaning services

Feedback Code: 4489

FROM:

Req No: 1759.Vidlesh (Mob:8976528646).will report you shortly. Please share Feedback Code: 4489 with him after cleaning. Thank You

MESSAGE:

IROBHS

Feedback System

OBHS Staff will send the feedback

code to9200003232 in below format

CL Feedback Code

System validates the feedback code with

OBHS staff Mobile number, Request number

and closes the request automatically.

Passenger request cannot be closed

without feedback code from passenger.

TO:

CL 4489

MESSAGE:

9235390000

Action on Feedback code

Different Messages to passengers

FROM:

Req No: 1757Train: 11019 Coach/Seat B3 48 Passenger Mobile:9819006588 -Required cleaning staff

SMS-1 :

Thank You for contacting 58888:- Sorry, Your service request

has been rejected due to invalid PNR Number.

SMS-2 :

Thank You for contacting 58888:- Your train (11014) is not

served by 58888, please visit CLEANMYCOACH.COM

SMS -3:

Thank You for contacting 58888:- Cleaning requests are not

accepted between 10 PM to 6 AM. For details, please visit

CLEANMYCOACH.COM, Sorry for the inconvenience.

SMS-4:

Thank You for contacting 58888:- On board cleaning services

are not available in this particular trip of your train, please

visit CLEANMYCOACH.COM. Sorry for the inconvenience.

SMS-5:

Thank You for contacting 58888:- On board request cannot be

accepted before starting of train from boarding station. Sorry

for the inconvenience.

MESSAGE:

IROBHS

SMS BASED PASSENGER FEEDBACK

PASSENGER CAN SEND THEIR FEEDBACK IN DETAIL TO AUTHORITIES

Passenger can send their feedback to the system by sendingan SMS to 58888 in a below mentioned format. Thesefeedback will be sent to the configured mobile number andemailed to defined email addresses on daily basis foranalysis.

SMS Format;CLEAN<Space>FEEDBACK<Passenger feedback in brief>

To 58888

Example: CLEAN FEEDBACK My request attended in 25minutes and this is a good initiative by railways

Other initiatives

For Bed roll service : CLEAN<Space><10-digit PNR number > <B>For water filling coaches : CLEAN<Space><10-digit PNR number > <W>For Pest & Rodent problem : CLEAN<Space><10-digit PNR number > <P>

Train Number

12976

12975

12970

19708

12968

12969

12979

19707

12967

19713

19714

12939

12980

19709

12940

19710

19711

12985

12986

19712

19717

19718

19716

19715

Service Requests 72 55 46 41 39 38 38 38 37 33 32 23 20 14 13 12 11 10 5 5 4 2 2 1

0

10

20

30

40

50

60

70

80

Service Requests from 21.11.15 to 27.03.16

129761297512970197081296812969129791970712967197131971412939129801970912940197101971112985129861971219717

Feed back from passengers from 21.11.15 to 29.03.16

Total Feed back received 55

Apperciating service feed back 43

Suggestive 5

Adverse 7

Two EHKs who did not respond passgers properly werechanged

Penlty 11000/- have been imposed for lapses in cleaningservice such as OBHS staff did not reach to passenger afterrequest , swich off mobile number of EHK

Actions Taken

Coach Cleaning

Intensive Cleaning

Trip Cleaning : Machines, Equipments, Standard Material, Single Working

Score Card with penalty clauses

Training to supervisors

Railway StationsCat. Criteria

A1 Non-Suburban stations with annual passenger earnings of more than Rs.60 crores

A Non-Suburban stations with annual passenger earnings of Rs. 8 to 60 crores

B i) Non-Suburban stations with annual passenger earnings of Rs. 4 to 8 crores

ii) Stations of tourist importance or an important junction.

C All suburban stations

D Non-Suburban stations with annual passenger earnings of Rs. 60 lakhs to 4 crores

E Non-Suburban stations with annual passenger earnings of less than Rs. 60 lakhs.

F Halts

Benchmarking for quality and Scope…

Other initiatives

Dustbins are also being provided in all the coaches of trains inphased manners to keep the coaches clean.

Penalty of Rs. 5000/- by National Green Tribunal, Delhi forunregulated open burning .

Penalty of upto Rs 500/- for making coach dirty ,throwing ofrubbish, garbage, poly bags, packing material plastics, papers etc.pasting of unauthorized posters and defacing / writing in thecoach interior.

Based on the experience gathered regular review and updation ofguidelines for mechanized coach cleaning is being done.

Inspection of trains is being carried out as per test check protocolof Railway Board.

CC_76_2012

Passenger complaintsType of Complaint 2014-15 2015-16

Cleanliness 103 146

Linen 59 139

Maintenance Complaints 28 68

Watering 28 29

Rodent 5 20

Pest 15 43

Passenger Amenities 16 5

Mech. Misc. 5 7

TOTAL 259 457

Challenges Habit of citizens

Lack of social awareness

Right use of funds for infra

Slow implementation of decisions

Poor Contracting Agencies – they do not pay attention

Lowest rates

Inadequate financial delegation – compromise

Clean Rail..

Clean India..

Thanks