Presentation of Soft Skill
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Transcript of Presentation of Soft Skill
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8/11/2019 Presentation of Soft Skill
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APresentation
on
SOFT SKILLS
and
ETIQUATTES
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IntroductionO In todaysworkplace, the benchmark for excellence at
all levels specially managerial, is not howintellectually qualified one is but rather on a positiveattitude, ethical values, and personal and
interpersonal skills which are collectively termedSoftSkills.
O According to Daniel Goleman, it is the f ive elementsof emotional intelligence self awareness, selfregulation, motivation, empathy and adeptness in
relationships which determine our potential forlearning personal and social soft skills.
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O Soft ski l ls are intangible ski l lswith soft quali tiesandcompetencies that determine not only employees
ability but also improve managerial abilities in topmanagement and direction level cadre to fit into a
particular structure or situation in an organization.
O Soft Qualities like effective communication skills,social etiquette, right attitudes and values, and other
personal and interpersonal skills like optimism,emotional maturity, confidence and adaptability.
O A Hard Case for Soft Skills Gaining aCompeti tive Advantage with SoftSkills
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80%
20%
Research
Employee
Employee
Conclusion
Research has shown that more than80% of the people who are fired from
offices dolack of social ski l ls
some wayor the other .
This survey discusses certain ways bywhich individuals can improve on their
social skills for a better living likel istening to seniorsto take instructions,be f ree to asking for help and acceptcriticism/feedback.
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Elements of
emotional
intelligence
Soft Skil ls
1 . Personal competence
Self awareness
Self regulation
Motivation
Self-knowledge ; Self -confidence
Self-control ; Trustworthiness, Adaptability and
Flexibility, Creativity and Innovation
Achievement Drive, Commitment, Initiative,
Optimism
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2 . Social competence
Empathy
Social
skills
Understanding and Developing Others; Service
Orientation; Leveraging Diversity; Political
Awareness
Effective Communication; Conflict Management;
Leadership; Team Capabilities; Collaboration and
Cooperation
Elements
of
emotionalintelligenc
e
Soft Skills
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Guidelines for Training in Soft
SkillsO While many employers lament the lack of soft ski ll s in
their employees, only a few consider including this in theirtraining and development programs.
O Training in Soft Ski ll shas two sections
1) Involves developing attitudes and attributes,
2)Involves imparting skills in communicating the attitudes,ideas and thoughts for a job to be carried out well.
O Both, Attitudesand Ski l ls are integral to soft ski l lsand complement each other.
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Soft skills Training: Can We Measure the
Returnsi t deals with measuring Soft ski l ls
training eff ictiveness by examinig how the result canbe measured.
O The company translates the Soft Skills training into
measurable units through procedures (SMART)
sell ing specif ic , measurable, achievable, realistic,time-bound goals, where each training session ends
with a goal-setting workshop, making the participants
write a goal based on the insight gained from the
training and translating the goals into action through
(BI TE) benefits, impact, tasks, and engagement.
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A Framework for Skills
Development
SkillsDevelopment
Mastery
AwarenessCompetency
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Assertiveness
O Assertiveness is theability to expressour thoughts,
feelings opinions,beliefs and needdirectly, openly,honestly &appropriately, while
not violating thepersonal rights ofothers.
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Developing Assertiveness
O Be responsible in your own behavior.
O Avoid being influenced.O Be honest regarding complimentsO Learn to say NOO Use Iand westatement.O Use appropriate body language.
O Choose assertive words carefully.O Avoid exaggeration.O Ask for feedback
Assertive response
O Exercise