Presentation of Our Organization Bpo

of 13

Embed Size (px)

Transcript of Presentation of Our Organization Bpo

  • 8/14/2019 Presentation of Our Organization Bpo



    TECHNOLOGYTECHNOLOGYDirector:-Arvind SinghDirector:-Arvind Singh

    Address:-B 454 Budh Nagar Inderpuri New DelhiAddress:-B 454 Budh Nagar Inderpuri New Delhi110012 Mobile:-+919311742844,9999064174110012 Mobile:-+919311742844,9999064174

    E-mail:- [email protected]:- [email protected]

  • 8/14/2019 Presentation of Our Organization Bpo



    Web Based ServicesWeb Based Services Services Offerings >> Web Based Services

    E-Mail Management

    Email is increasingly becoming the most popular form of communication. Companies are being flooded with ever increasing amounts of email. And customers areincreasingly demanding a high level of service and response (turnaround time and quality of response) for their email requests.

    Most customer care service operations in organizations have been designed around a telephone contact. Organizations are not equipped to deal with the heavy emailtraffic. Using advanced technology, Go4customer offers relief with its Go4customerMail solution that provides the same queuing and response capabilities for an emailthat are currently available for phone contacts. So call us before customer email requests become a nightmare.

    Our Go4customerMail service will respond to emails via one or any combination of the following methods: Automated response

    Computer-aided response Manual response In case of both computer-aided and manual response, Go4customerMail service analyzes, sorts and routes incoming email to the appropriate CSE by skill group.

    Our Go4customerMail service enables quick response to high volume of customer email while extracting real-time customer data and performing one-to-one Internetmarketing. We offer dedicated CSEs providing expertise and quick response.

    Chat Management

    Live online chat can be one of the most compelling tools you can use in building customer relationships. You actually provide your customer with a human interface tohelp the customer navigate through various activities such as purchase processes, filing online insurance claims, applying online for credit cards, technical support andendless others. Our representative will take your customer through all processes by providing the human interface required. They can courteously handle anycomplaints and suggestions, should there be any.

    According to a survey conducted by NFO Interactive, 35% of online shoppers said that they would buy more if they could interact in real time with a sales person froman e-commerce site. Go4customer provides e-commerce sites with a customer service "back-end." Contact can be initiated by voice call, web callback, chat, e-mail orfax. All forms of customer contact are routed, queued, and monitored the same way for consistent quality and turnaround time.

    Help desk Management

    Our Helpdesk Services offers your organization a unique blend of proven support methodology and services customized to your environment. Go4customer offers toset-up and manage technical helpdesks for internal as well as external users for the client. The help-desks are operated by high quality technical resources and operate24 hours a day, 7 days a week. Our rapid response, senior level support and state-of- the-art call management system enable a complete Helpdesk solution specificallydesigned for your organization.

  • 8/14/2019 Presentation of Our Organization Bpo


    Transaction ProcessingTransaction Processing

    Our system design, based on wide knowledge of hardware and software, supported by an efficient domain and process oriented staff ensures document-processing capabilitywith:

    Efficient data capture High accuracy levels On schedule delivery We offer flexibility to enhance capacity in a modular and scalable fashion with shorter resolution time taking advantage of time zone differences. We manage various

    transaction services for our global clientele.

    Our services in the transaction-processing segment include:

    Finance accounting Services

    Our expertise and experience enable us to provide Clients with a wide range of Finance & Accounting services. To ensure consistent accuracy and cost-efficient Delivery, ourAccounting CSR's are equipped with the appropriate domain knowledge. All our processes are designed to be in complete conformance with the Client-specific regulatory andcompliance requirements.


    Invoice processing Finance Outsourcing Accounts Receivables Accounts Payables Reconciliation with clients, banks Billing Account Outsourcing Transaction Processing Credit / Debit card applications processing Account openings / amendments and audit checks. Claims Processing

    Loans processing / Cheque processing Clearing and Settlements Documentation management, Records maintenance HR Payroll services

    Our suite of HR services aim at transforming Client organization cost centers in to outsourced Delivery Centers for HR support. Our dedicated and highly experienced HRservices team is equipped with adequate domain knowledge and ensures the highest standards of Quality and Compliance. The CSR's have in-depth knowledge of country-specific HR practices, rules and regulations in addition to excellent communication and analytical skills.

    Services Payroll Payroll Outsourcing Services Employee Record Management
  • 8/14/2019 Presentation of Our Organization Bpo


    Inbound ServicesInbound Services

    We use and deploy the most refined call processing and telecom. Our call routing feature allows the system toinstantly scrutinize available agents and route calls to the most suitably skilled agents.

    Our operating centers receive customer calls over dedicated international private leased circuits. We can handlecalls relating to various products or processes across industries.

    The range of services in the inbound call center services include:

    Customer Service Application / Claims processing

    Subscription services Billing queries, etc. Sales and order fulfillment Order taking Sales closures Up-selling and Cross-selling Help desk Troubleshooting for products and services Inquiry Service Product information requests Dealer locator service ATM / POS locator services.

  • 8/14/2019 Presentation of Our Organization Bpo


    Outbound ServicesOutbound Services

    We have got a robust infrastructure to manage campaigns for our clients. We can manage abroad range of outbound services for clients across various industry segments. We have theexpertise to set up and manage large outbound call center operations. Our agents are proficient inhandling the entire gamut of calls, from simple welcome calls to calls pertaining to surveys,verifications, lead generation, collections, etc.

    Sales Telemarketing services

    Lead generation / qualification Prospecting Promoting new services or products Credit Management Credit authorization Credit verifications Collections Verification services

    3rd party verification service Insurance verifications Employment verification Market research Research surveys Opinion surveys

  • 8/14/2019 Presentation of Our Organization Bpo


    Mortgage Loan ProcessingMortgage Loan Processing Mortgage Loan: Mortgage loan is the generic term for a loan secured by a mortgage on real property; the "mortgage" refers to the legal security, but the terms are often

    used interchangeably to refer to the mortgage loan. Mortgage loans generally refer to a loan secured by residential property, often for the purpose of acquiring theresidence. Mortgage loans may be lower priced than other forms of borrowing because the value of the property reduces risk for the lender.

    Mortgage Loan Processing: We offer comprehensive solution to Mortgage loan processing from its start level to ending level, including all documentation Legal & non

    Legal processes, As well as Property valuations, Property insurance checks, credit evaluations. Money disbursement, Asset Management, Overdue payments processingWe offer the complete extensive solutions related to New Business Acquisition, Appraisal Title Checks, Underwriting Disbursement, and Servicing Collections Maintenance.

    Ourmortgage loan processing services offer hassle free mortgage loan processing, comprehensive solutions to the mortgage sector mapping the complete industrybusiness processes ranging from business acquisition services to collection outsourcing. These include:

    New Business Acquisition Inbound/outbound enquiries Loan form data entry Collateral checks Appraisal Title Checks Credit checks Property valuation Title checks

    Property Insurance checks Legal clearances Underwriting Disbursement, Credit evaluation Appraisal amount Checks for all other supporting Money disbursement Billing Servicing Collections Maintenance Early and overdue collection calls Asset Management Overdue payments processing Accounting and reconciliation

    The Benefits of Mortgage loan processing Reduced Cycle Time Daily updates on the pipeline / exceptions Increases percentage of loans closed Greater productivity Improved business flow Better decision making Lower costs upto 30% to 40% Superior customer service We make available loan status and all documentation real time. Our mortgage loan processors are available for service and support 24/7. Further, we follow up with loan

    officers and ensure the loans are closed in minimum time.

    We use cutting-edge technology to ensure seamless integration with your LOS so that mortgage loan processing process is smooth with faster turnaround time.

  • 8/14/2019 Presentation of Our Organization Bpo


    Insurance Claim ProcessingInsurance Claim Processing Insurance Claims Processing offers exclusive quality service solution in the filed of all kind of insurance, any type of claims like Medical Claims, Mortgage Claims and

    other general claims processing work on behalf of our valuable clients for better progressive services. As far as concern to present time Global insurance industry isheavily in demand for cutting edge services and value added customer experience, characterized by quick response time and customized services.

    Go4BPO,is a leading outsourcing firm specialized in Insurance Claims Processing offers a wide range of customized solutions for all sort of insurance applicationprocessing, insurance claims examining, claims processing, verification and validation of claims, customer service process management and payment/checkprocessing and other related services.

    The processing, storage and of huge volume information collected characterize the insurance domain. Technological advancements have been brought new demands oninsurers we assist to transform their claims processing related operations by perfectly combining in-depth business expertise and innovative methods. You can outsourceyour Insurance Claims requirements with us. Our Comprehensive, flexible and reliable data processing solutions will offer you ample time to focus on your other businessactivities regarding insurance applications processing.

    OurInsurance claim processing services provide specialized solutions to the insurance sector and support critical business processes applicable to the industry rightfrom new business acquisition to policy maintenance to claims processing. These include:

    New Business Acquisition Inbound/outbound sales Initial Setup

    Case Management Underwriting Risk assessment Policy issuance Policy Maintenance Record Changes- Name, Beneficiary, Address Collateral verification Surrender Audits & Reinstatement Accounts Receivable Accounting & Reconciliation Claim Overpayment Customer service - voice/email Claims Processing

    Claim Set Up Eligibility Duplication Validate Reserves Medical Supplemental Provider Excess Reinsurance Specific Excess Reinsurance Adjudication Account Settlement We make available Insurance claim processing and all documentation real times. Our Experts are available for service and support 24/7 and will assist you to get the

    settlement you are owed by your insurance company. We utilize our resources to obtain everything needed to get you a fair settlement.

    We use cutting-edge technology to ensure seamless integration with your LOS so that insurance claim processing process is smooth with faster turnaround time.

  • 8/14/2019 Presentation of Our Organization Bpo


    Medical Transcription ServicesMedical Transcription Services Medical Transcription: Medical transcription is a kind of allied health profession which deals in the process of transferring or converting recorded dictation ofPhysicians or

    other health care professionals regarding to the patients medical record into written text. This written text can be stored as printed or electronic data. Most ofMedical professional prefers Electronic storage of medical records in order to make documentations of patient care and facilitate healthcare delivery regardless ofgeographical distance. Medical transcription establishes document format, data entry, corrects spelling and medical terminology errors, transcribe and editdocuments and compiles with medical-legal policies and procedures.

    As a professionAn individual who performs medical transcription is known as a medical transcriptionist, or less frequently and incorrectly, a medical transcriber. A medicaltranscriptionist is the one responsible for documenting patient medical records. The term medical transcriber may also refer to electronic equipment used to performmedical transcription. An MT profession requires mastery in medical terminology, adroitness in editing, and the ability to type while listening.

    Medical Transcription Process & Services:

    When a patient visits a health Care Professional or Doctor, the professional spends time with the patient discussing his medical problems, including past problems.The Health care Professional may do a physical examination, conduct various laboratory or diagnostic studies, make a diagnosis, and then decides on a plan oftreatment and discusses it with the patient. After the patient leaves, the doctor uses a voice recording device to record the information about the interaction with thepatient. This information is then sent to a medical transcriptionist and received as a voice file, who then listens to the voice file and transcribes it into the requiredformat to make a medical record which is also a legal document that may be subpoenaed. The next time the patient visits the doctor, the doctor can call for themedical record. The doctor may also refill medications after seeing only the medical record. This known as Medical Transcription Services

    OurMedical Transcription Services provide specialized solutions to the Physicians and health care professionals to support in transcribing the all the needfulinformation of patients including Case History, Examination and all diagnosis.

    Medical Transcription ServicesMedical Transcription JobsInsurance Transcription ServiceBusiness Transcription ServiceFinancial TranscriptionLegal Transcription ServiceDigital Handheld RecorderTranscription SoftwareInvestigation Transcription Service

    Our Medical Transcription Services include:

    Transcribing and editing the recorded or written material, including operative diagnostic reports, discharge summaries, patient case history and examinations,

    physician letters and notes, and pharmacy, rehabilitation, autopsy, and x-ray reports. Maintaining logs of medical procedures, incoming dictation, and transcription records. Sorting, copying, preparing, and assembling the files records and charts. Verifying accuracy of patient information such as name and identification number; Distributing and collecting dictation and transcribed reports; following up on physicians' missing and/or late dictation. Performing quality assurance documentation. Maintaining disk and disk back up system; Collecting, tabulating, and generating reports on statistical data, as appropriate. We assist with telephone coverage. May take minutes of transcription department meetings. Performs miscellaneous job-related duties as assigned. We make available Medical transcription services in real time. OurMedical transcription services processors are available for service and support 24/7.

  • 8/14/2019 Presentation of Our Organization Bpo


    Outsourcing ArticlesOutsourcing Articles

    Account PayableOutsourcingApplicationDevelopmentOutsourcingAdvantagesofOutsourcingBackOfficeOutsourcingBenefitsofOutsourcingBusinessOutsourcingProAnd Cons OfOutsourcingChinaOutsourcingCustomerServiceOutsourcingDataEntryOutsourcingDisadvantagesofOutsourcingEffectsofOutsourcingGlobalOutsourcingGraphicDesignOutsourcingHROutsourcingCompanyHROutsourcingServicesHumanResourceOutsourcingInformationTechnologyOutsourcingITServicesOutsourcingIToutsourcingsolutionOffshoreOutsourcingOutsourcingComputerHardwareOutsourcingJobsIndiaOutsourcingProblemOutsourcingStatisticsOffshoreOutsourcingConsultantTelemarketingOutsourcingOffshoreOutsourcingStrategyOutsourcingStrategicOutsourcingOutsourcingBusinessServicesOutsourcingResearchJobOutsourcingOutsourcingFulfillmentOasisOutsourcingLogisticsOutsourcingMedicalTranscriptionOutsourcingOffshoreOutsourcing CallCenterInternationalOutsourcingHumanResource OutsourcingServicesAccountingOutsourcingLegalOutsourcingBusinessProcessOutsourcingITOutsourcingOutsourcingAmericanJobsKnowledgeProcessOutsourcingContactCenterOutsourcingOutsourcinginIndiaDefinitionof OutsourcingOutsourcing

    ServicesHistoryofOutsourcingOffshoreOutsourcingResearchOffshoreOutsourcingIndiaOutsourcingto a foreigncountryBPOBusiness ProcessOutsourcingFinanceand accountingoutsourcingOffshoreBusiness ProcessOutsourcingComprehensiveHuman ResourceOutsourcingOutsourcingSoftwareDevelopmentOutsourcingAmerican Jobs To Foreign Country
  • 8/14/2019 Presentation of Our Organization Bpo



    Business Process Outsourcing is the long-term contracting out ofnon-core business processes to an outside provider to help achieveincreased shareholder value.

    Many IT professionals are familiar with the term business processoutsourcing (BPO), but knowing how to distinguish it from other

    types of outsourcing requires some scrutiny.

    Though some forms of BPO may include both IT management andbusiness operations, the approach is primarily about turning overfunctions such as payroll, accounting, billing or even real estatemanagement to a third party. Though these business processesmay depend on IT, they are separate functions from core IToperations, such as data center activities or network management.

  • 8/14/2019 Presentation of Our Organization Bpo



    Free Your Resources and Work On Your Strategy

    An important aspect of business process outsourcing is its ability to free corporate executives from some of theirday-to-day process management responsibilities. Traditionally, executives spend 80 percent of their timemanaging details, and only 20 percent on strategy. Once a process is successfully outsourced, the ratio can bereversed. Executives get more control over their most valuable resource: time. Time to explore new revenuestreams, time to accelerate other projects, and time to focus on their customers.

    Improve Processes - Save Money

    Companies that outsource business processes are often able to reengineer those processes and capture newefficiencies. Then they can reallocate resources to other important projects and leverage their investment intechnology. For example, processes that are handled in a shared production environment for multiple companiessave everyone money. In most cases, high-caliber subject-matter experts are brought in to design and managethese processes, bringing with them best practices, innovation, and years of experience that most companiesdon't have access to or can't afford on their own

    Increase Your Capabilities

    With this expertise often comes increased capability. In addition to doing things more efficiently, you can expandyour ability to deliver new products and services to your customers. Then there are the factors of scalability and

    scope. Companies that want to grow internationally must continuously invest in infrastructure and find talentaround the world. Many outsourcing providers are already established globally and can help make the growthprocess run smoothly.

  • 8/14/2019 Presentation of Our Organization Bpo


    WHY INDIAWHY INDIA In order to meet the growing international demand for lucrative, customer-interaction centers, many organizations

    worldwide are outsourcing these services from locations like India. India has inherent strengths, which have made it amajor success as an outsourcing destination:

    Scope A booming IT industry, with IT strengths recognized all over the world

    Language The largest English-speaking population after the USA. Manpower

    A vast workforce of educated, English speaking, tech-savvy personnel: A boon in a high-growth industry faced with ashortage of skilled workers.

    Cost-effective manpower: In a call interaction center operation, manpower typically accounts for 55 to 60 percent ofthe total cost. In India, the manpower cost is approximately one-tenth of what it is overseas. Per agent cost in USA is

    approximately $40,000 while in India it is only $5,000.

    Technical support: India graduates about 100,000 engineers each year. These can be used in call centers fortroubleshooting/tech support, as the salaries are dramatically lower than in Europe or the US.

    Government policy The Government of India has recognized the potential of IT-enabled services and has taken positive steps by

    providing numerous incentives.

    IT is one of the Government of India's top five priorities.

    The National IT Task Force submitted its 108-point Action Plan to promote IT in the country. The Government ofIndia has approved the plan and is in the process of implementing it.

    A separate Ministry of Information Technology was set up to expedite swift approval and implementation of ITprojects and to streamline the regulatory process.

  • 8/14/2019 Presentation of Our Organization Bpo


    Information Technology Act 2000: The Information Technology Bill that was passed in the Indian Parliament inMay 2000, has now been notified as the IT Act 2000. The IT Bill brings E-commerce within the purview of law andaccords stringent punishments to "cyber criminals". With this, India joins a select band of 12 nations that havecyber laws.

    Regulatory Enablers 100% foreign ownership permitted in IT Enabled Services industry unlike other sectors where foreign ownership is


    Software Technology Parks (STPs) established.

    To provide ready to plug IT infrastructure and telecom facilities.

    Single window clearance for all regulatory compliance issues.

    Infrastructure Enablers Basic, Cellular, Paging and Internet Services privatized.

    Domestic leased circuit tariff reduced by 80% in last 1 year.

    International Internet Gateway privatized-likely reduction in tariff As India emerges as a global outsourcing hub, the industry is forecast to explode at exponential rates - from

    23,000 people and $ 10 million pa in 1998 to over a million people and revenues in excess of $ 20 billion by 2008.

    Pivotal segments are going to be back office operations, medical transcriptions, insurance claims processing,customer interaction centers and content development. Current trends suggest that the country is well on coursefor achieving the above target.