Presentation - MMD13 · the moodle support concept is based on the philosophy that people need help...
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HELP ME! – A CONTEXT SENSITIVE SUPPORT BLOCK IN MOODLE LILLIAN BUUS, E-LEARNING CONSULTANT IRELAND & UK MOODLE MOOT 2013 • ABOUT AALBORG UNIVERSITY • ABOUT ELSA (THE E-LEARNING UNIT AT AALBORG UNIVERSITY) • THE MOODLE SUPPORT CONCEPT AT AALBORG UNIVERSITY • HELP ME! BLOCK – STATUS • HELP ME! GUIDED TOUR • FURTHER INFORMATION AGENDA AALBORG UNIVERSITY 2 AALBORG UNIVERSITY HAS 40 MOODLE INSTALLATIONS!
Transcript of Presentation - MMD13 · the moodle support concept is based on the philosophy that people need help...
H E L P M E ! – A C O N T E X T S E N S I T I V E S U P P O R T B L O C K I N M O O D L E L I L L I A N B U U S , E - L E A R N I N G C O N S U L T A N T
IRELAND & UK MOODLE MOOT 2013
• ABOUT AALBORG UNIVERSITY
• ABOUT ELSA (THE E-LEARNING UNIT AT AALBORG UNIVERSITY) • THE MOODLE SUPPORT CONCEPT AT AALBORG UNIVERSITY
• HELP ME! BLOCK – STATUS
• HELP ME! GUIDED TOUR
• FURTHER INFORMATION
AGENDA
A A L B O R G U N I V E R S I T Y 2
A A L B O R G U N I V E R S I T Y H A S
4 0 M O O D L E I N S T A L L A T I O N S !
• FOUR FACULTIES
- THE FACULTY OF HUMANIT IES - THE FACULTY OF SOCIAL SCIENCES - THE FACULTY OF ENGINEERING AND SCIENCE - THE FACULTY OF MEDICINE • 18 .670 STUDENTS - 10% INTERNATIONAL STUDENTS • 3479 FACULTY, ADMINISTRATIVE AND TECHNICAL STAFF • 11 SCHOOLS - A 'SCHOOL' IS AN ORGANISATIONAL UNIT UNDER
THE FACULTIES. A SCHOOL HAS RELATIONS TO MULTIPLE 'STUDY BOARDS' , WHICH ARE CONNECTED TOGETHER IN A PEER-COMMUNITY WITHIN THE SCHOOL
• MAIN CAMPUS IN AALBORG - SATELLITES IN ESBJERG AND
COPENHAGEN
ABOUT AALBORG UNIVERSITY
A A L B O R G U N I V E R S I T Y 3
A A L B O R G U N I V E R S I T Y
W A S F O U N D E D I N 1 9 7 4 !
ABOUT AALBORG UNIVERSITY
A A L B O R G U N I V E R S I T Y 4
W E A R E T H R E E R E P R E S E N T A T I V E S
F R O M A A L B O R G U N I V E R S I T Y !
• ELSA IS ORGANISATIONALLY S ITUATED UNDER THE ICT-DEPARTMENT AT THE FACULTY OF HUMANIT IES
• 7 E -LEARNING CONSULTANTS / 5 STUDENT HELPERS / 2 FROM THE IT DEPARTMENT OF SOCIAL SCIENCE / 1 FROM HUMANIT IES IT DEPARTMENT (DEVELOPER/TECHNICAL ADMIN)
• ELSA COLLABORATES WITH ALL THE IT-DEPARTMENTS ACROSS
THE UNIVERSITY • HOSTING MOODLES AND SUPPORT • THE TOP PRIORITY PROJECT A THE MOMENT IS TO IMPLEMENT A
SHARED MOODLE 2 .4 .X – PROJECT IS STALL ING DUE TO A NEW ORGANIZATION STRUCTURE IN THE ENTIRE IT-DEPARTMENT
• L IMITED RESOURCES DUE TO UNCLARIF IED ISSUES REGARDING THE NEW ORGANIZATION STRUCTURE. THE DEVELOPMENT OF THE HELP ME BLOCK TO MOODLE 2 .4 .X IS THEREFOR NOW A LOW PRIORITY SUB-PROJECT
ELSA (THE E-LEARNING UNIT AT AALBORG UNIVERSITY)
A A L B O R G U N I V E R S I T Y 5
THE MOODLE SUPPORT CONCEPT IS BASED ON THE PHILOSOPHY THAT PEOPLE NEED HELP TO HELP THEMSELVES • SCREENCASTS ( INSIDE MOODLE – L INKS)
• GUIDES ( INSIDE MOODLE – L INKS)
• HELP ME! ( INSIDE MOODLE)
• IF USERS CANNOT HELP THEMSELVES THEY ARE RE-DIRECTED TO OUR SUPPORT FORM – USERS GET AN ANSWER WITHIN 24 HOURS
- EXAMPLES ON NEXT SLIDE
MOODLE SUPPORT CONCEPT 1/2
A A L B O R G U N I V E R S I T Y 6
MOODLE SUPPORT CONCEPT 1/2
A A L B O R G U N I V E R S I T Y 7
HELP ME! BLOCK
GUIDES AND SCREENCASTS
• ABOUT THE BLOCK – THE CONCEPT
• HELP ME! WALK-THROUGH
• COMPATIBIL ITY AND CHALLENGES IN UPGRADING HELP ME! TO MOODLE 2 .4 .X
• WHY IS THE HELP ME BLOCK RELEVANT IN RELATION TO THE EXISTING HELP IN MOODLE?
HELP ME! BLOCK 1/5
A A L B O R G U N I V E R S I T Y 8
ABOUT THE BLOCK – THE CONCEPT • THE SENSIT IVENESS IN MOODLE
• HELP INSIDE MOODLE
• TOPICS/FAQ RELEVANT FOR THE USER
HELP ME! BLOCK 2/5
A A L B O R G U N I V E R S I T Y 9
HELP ME! WALK-THROUGH
HELP ME! BLOCK 3/5
A A L B O R G U N I V E R S I T Y 1 0
Teacher - course page Student - course page
Before login MyMoodle
STUDENT
A A L B O R G U N I V E R S I T Y 1 3
TEACHER
A A L B O R G U N I V E R S I T Y 1 6
BLOCK-ADMINISTRATION
A A L B O R G U N I V E R S I T Y 2 5
COMPATIBIL ITY AND CHALLENGES IN UPGRADING HELP ME! TO MOODLE 2 .4 .X • NEW PROGRAMMING METHODS 1 .9 VS. 2 .4
• THE PERSPECTIVES IN MOODLE 2 .4 .1 UPGRADE TOOL
• DEVELOPMENT RESOURCES
HELP ME! BLOCK 4/5
A A L B O R G U N I V E R S I T Y 2 8
WHY IS THE HELP ME BLOCK RELEVANT IN RELATION TO EXISTING HELP IN MOODLE? • MORE DYNAMIC SUPPORT
• CONTEXT SENSIT IVE – HELP ME! KNOWS THE ROLE OF A USER
• EXCLUDE USELESS SUPPORT TEXT/ INFORMATION
• GOAL: THE USER GETS A BETTER SUPPORT EXPERIENCE
HELP ME! BLOCK 5/5
A A L B O R G U N I V E R S I T Y 2 9
THE DELEGATION FROM AALBORG UNIVERSITY L ISBETH JUEL ANDERSEN
L [email protected] T INA FUNCK
T [email protected] L ILL IAN BUUS
L ILL [email protected]
PLEASE VISIT US…
A A L B O R G U N I V E R S I T Y 3 0
ABOUT AALBORG UNIVERSITY WWW.AAU.DK INFORMATION ABOUT ELSA AND OUR PROJECTS WWW.ELSA.AAU.DK
FURTHER INFORMATION
A A L B O R G U N I V E R S I T Y 3 1
