Presentation III-VA Relay PPT

8/6/2019 Presentation III-VA Relay PPT

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The Fifth AnnualAsk the Experts

Conference & Webinar

RELAYING THE MESSAGE



Welcome«hello!

� Matt Myrick, Virginia RelayChannel Manager, AT&T

� Manages Virginia Relay¶sservice contract, providescustomer service, andeducates the public aboutVirginia Relay

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Virginia Rel ay,

the ADA , and

Access ibi l i t y L aw s

T he primary Federal laws thatapply to relay services are:

1. T itle IV of the ADA

2. Section 208

3. Section 255

4. Hearing Aid CompatibilityAct (HAC)

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Virginia Rel ay,

the ADA , and


ADA T itle IV

Addresses telephone andtelevision access for peoplewith hearing and speechdisabilities.

Requires telephonecompanies to provideaccessible telecommunicationservices 24/7/ 365 .

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Virginia Rel ay, the ADA , and

Access ibi l i t y

L aw s

ADA T itle IV cont.

The Federal CommunicationCommission (FCC) sets thenational minimum standardsfor relay services.

The FCC then certifies oneentity in each state toadminister relay services andensure its quality.

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Access ibi l i t y

L aw s

ADA T itle IV cont.

In Virginia, the FCCcertified agency is theDepartment for the Deaf and Hard of Hearing,

better known as VDDHH.

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Access ibi l i t y

L aw s

Section 508 of the

Rehab ActIn 1998, Congress amended theRehab Act to require all Federalagencies to make their electronic

and information technologiesaccessible to persons withdisabilities. Telecommunicationproducts were specificallyaddressed in i 1194.2 3 .

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Access ibi l i t y

L aw s

Section 255

In 199 6 , Sections 2 55 and 2 5 1(a) (2) of the Telecom Act of 19 3 4 were amended withsimilar language to require all

manufacturers of telecomequipment and providers of telecom services to beaccessible and usable bypersons with disabilities.

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Access ibi l i t y

L aw s

Sections 208 and 255

The 199 6 and 1998amendments to these Actsensured that persons withdisabilities will have access to

newer telecom services suchas cordless phones, wirelesspagers & devices, operator services, and custom callingfeatures such as call-waiting.

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Access ibi l i t y

L aw s

T he Hearing AidCompatibility Act of 1988

Codified at 47 U.S.C. i 6 10, theHAC Act is separate from the

ADA. The Act¶s purpose is to

ensure reasonable access totelephone service by personswith hearing disabilities. Itcurrently applies to wireline andcordless phones only.

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Virginia Rel ay,

the ADA , and


Complaints RegardingTelecommunications

Access

All complaints related totelecom access as described

in the ADA Title IV, 2 55 , 5 08,or the HAC Act, can be filedwith the FCC on-line at

http://esupport.fcc.gov/complaints.htm

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Y our Vital Link to Accessibility:

Through Virginia Relay, persons with hearing loss or speech disabilities can access specialized,assistive telephone equipment and communicate

with anyone who uses a standard telephone.

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Traditional Relay:1) Contact Virginia Relay using

a TT Y (text telephone) or another assistive telephonedevice.

2) The Virginia Relay Operator connects the other person.

3 ) The Operator ³relays´ theconversation back and forth.

Remember: Standard phone users caninitiate calls through Virginia Relay too!

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W hat is a TT Y?TTY (text telephone) - most common

assistive telephone device� Similar to phone, but with a

typewriter-style keyboard and textscreen

� Used for Traditional Relay

� Allows people with hearing loss or aspeech disability to type their sideof the conversation and read theother person¶s response on the textscreen

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Using Virginia Relay is easy«J ust dial 7-1-1!

� Use 7-1-1 nationwide, like 4-1-1,9-1-1 and other three-digit numbers

� Use Virginia Relay anytime±availablearound the clock, 365 days per year²even holidays

� Virginia Relay is for everyone²evenyou!

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Does it cost anything to useVirginia Relay ?� No setup charges� FREE local calls� No limit on the number or length

of calls� Confidential and secure (By law,the Virginia Relay Operator maintains confidentiality.)

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Make every type of call� Direct dial� Collect� Person-to-person� Third party� Phone cards

� Prepaid cards� Credit cardsInternational

� Long distance

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Assistive telephone equipmentDepending on your need, there aremany options available

Through TAP, the VDDHH Technology Assistance Program, financial

assistance is available to qualifyingresidents of Virginia. (Must meet incomeeligibility requirements.)

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Calling features include«

VCO (Voice Carry-Over)� For people who are hard of hearing

and prefer to use their voice over thephone

� Speak directly to the person beingcalled and read that person¶sresponse on the text screen

� No typing required

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HCO (Hearing Carry-Over)� For people with significant speech

disabilities who can hear clearlyover the phone

� Listen directly to the other personand type back a response

� Relay Operator reads the response

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S T S (Speech-to-Speech )� For people with mild to moderate

speech disabilities who can hear � No special equipment needed

� Specially trained Relay Operatorstake passive or active role,depending on the Relay user¶sinstructions

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VRS (Video Relay Service)� Communicate with sign language via

video conferencing� Call relayed by professionally trainedVideo Interpreters (V I)

� Express emotions and feelings, similar to a person-to-person conversation

Requires:� A videophone with high-speed Internetconnection and a television

� OR a TV, broadband cable TV connection and avideo device

� OR a personal computer with high-speedInternet connection and a W eb camera

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Videophones

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VRS (Video Relay Service)-continued-

T ry VRS! Virginia Relay and the VirginiaDepartment for the Deaf and Hard of Hearing (VDDHH) offer a free VRSdemonstration room.

� Open Mon-Fri, 9 a.m. - 4 p.m.Located at VDDHH16 02 Rolling Hills DriveSuite 20 3

Richmond, Virginia 2 3 229

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Cap T el� For people with hearing loss²ideal for

late-deafened adults who can speakclearly, VCO users, amplified phoneusers, people with cochlear implants

� Read a captioned version of theconversation on the text screen of theCapTel phone while listening to thevoice of the other person

� Uses voice-recognition technology ,so captions appear nearlysimultaneously with the spoken word

Requires:Ultratec ® CapTel phone

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Internet RelayMake Virginia Relay calls over the Internet

� Using your computer � OR, using a W eb-enabled wireless device

(PDA, W eb phone, etc.)

Requires:� A personal computer � OR, a text pager or handheld wireless device with

a full keyboard*� An Internet Service Provider ( ISP)

*Handheld wireless devices like Sidekick�, Treo�, and Blackberry ®,may use A IM® (AOL® Instant Messenger�) through the Internet.

Web Cap Tel

W ebCapTel lets you enjoy your own telephone conversations withthe convenience of online caption.

� Use any internet service provider

� Free and easy to use

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VRTM (Virginia Relay T ext M essaging)� Stay on the go and in touch using

wireless technology� Message is sent via text pager or wirelessdevice and received over a standardphone or TT Y

� Great for TT Y users when traveling� Call 1-8 66 -24 6 -93 00 (TT Y ) or

1-8 66 -894-411 6 to get started

Requires:� A text pager or wireless device with keyboard

and a service provider � Adding this link to the device -

[email protected]

� Personal password27



Relay Choice Profile and

M ulti-User Relay Choice Profile� Establishes a personal profile so theVirginia Relay Operator automaticallyknows communications preference (likeTTY , VCO, HCO, voice, etc.)

� Multi-user profile for multiple user at thesame location (e.g. a business)

� All profiles are confidential and passwordprotected

� Visit www.varelay.org to get started!(Hearing users too!)

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T one and mood expression - theVirginia Relay Operator will convey

emotions and feelings of the other personto the Relay user (such as s ound s, s eem s, appear s , etc.)

Virginia Conference Relay Service -allows Relay users to participate inconference calls (must be prescheduled)

Spanish-to-Spanish and English-to-Spanish translation

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Virginia Conference Relay Services

Directory assistance

900 pay-per-call

Answering machine/voice mail retrieval

3 0



M aking the M ost of Customer-

to-Business Connections� Any Virginia business can become

a Relay Partner � Familiarizes Virginia businesses

with Relay calls� Helps to reduce hang ups on Relay

users who want to do businesswith the place they have called

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FREE Relay Partner T raining

� Materials are available online atVARelay.org

� On-site presentation about VirginiaRelay Partner is available bycontacting Virginia Relay

� Relay Partners include attorneys,banks, fitness centers, real estateagents, restaurants, florists,nonprofits, schools, and more!

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10 D igi t Num b e ring For IP and

V RS Rel ay Use r s

In 2009, the FCC willmandate assignmentof 10 digit numbersfor all IP and VRS

relay users.

IP and VRS users willbe accessible to

everyone by simplydialing a standard 10digit number.

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10 D igi t Num b e ring For IP and

V RS Rel

ay

Use r s

These new 10 digit numberswill automatically route

incoming calls through the IPor VRS center of the relayuser¶s choice.

This new requirement willbring IP and VRS users onestep closer to true functionalequivalency in accessingtelecommunication services.

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We are here for you²Learn more today!

Relay users: To contact us about afeature or quality-control issue, contactVirginia Relay Customer Care:

1-8 66 -894-411 6 (Voice)1-8 66 -24 6 -93 00 (TT Y )

Available 24 hours a day, seven days a week.

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We are here for you²Learn more today!

T o request a Virginia Relay Partner presentation, learn more about T AP,receive outreach materials or moreinformation about using Virginia Relay:1-800-552-7917 (voice/ TTY )e-mail: [email protected]

W rite us:Virginia Relay16 02 Rolling Hills Drive, Suite 20 3

Richmond, Virginia 2 3 229- 5 0123 7



Richmond area:Virginia Department for the Deaf and Hard of HearingGary Talley ([email protected] )Sherry Ross ([email protected] )Trish Banks ([email protected] )

Fredericksburg area:The Disability Resource Center

Arva Priola ([email protected] )Gail Krpata ([email protected] )

Northern Virginia area:Northern Virginia Resource Center for

Deaf and Hard of Hearing PersonsCheryl Heppner ([email protected] )Debbie Jones ([email protected] )

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Other Virginia areas:Linda Miller ([email protected] ) Eastern Virginia shore

Deaf and Hard of Hearing Services Center, Inc.Betti Thompson ([email protected] ) W estern VirginiaJack Owens ([email protected] ) Abingdon

Drema Bagley ([email protected] ) Roanoke, New River ValleyMargaret Bryant ([email protected] ) LynchburgFeta Fernsler ([email protected] ) Staunton

T he Connie Reasor Deaf Resource Center (Entire Southwest Virginia Area)

Julie Buckham ([email protected] ) NortonW illiam Hess ( W [email protected])

Endependence Center, Inc.Brenda Estes ([email protected] ) Norfolk & Hampton

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T hank you!www.VARelay.org

1-800- 55 2-7917 (Voice/TT Y )e-mail: [email protected]

www.vddhh.org40

Presentation III-VA Relay PPT

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