HR Challenges in the Retail Sector

Definition of RetailingThe retail sector includes all the shops that sale of goods to end users, not for resale, but for use and consumption by the purchaser.Retail involves the sale of merchandise from a single point of purchase directly to a customer who intends to use that product.The single point of purchase could be a brick-and-mortar retail store, an Internet shopping website, a catalogue, or even a mobile phone.

an Internet shopping website

HR Challenges in the Retail SectorHigh Turnover

Retail is notorious for having a high rate of employee turnover. This means employees routinely come and go.

It’s shape several challenges: Training and developing are difficult, time consuming and constant if you constantly have to recruit and hire new people. It's also more difficult to build customer loyalty if customers keep seeing a new face every time they enter your store.

have come up with 8 reasons why retail employee turnover is high. Hopefully you find it useful! 1. Lack of incentives for front-line employees. 2. Employees are not encouraged to

contribute. 3. Bad work environment (feel they are unappreciated or disliked).

4. Minimal training. 5. No introduction to the existing team. 6. Everyday is the same (tasks repeatedly every day). 7. Antiquated policies and procedures. 8. Hiring the wrong people (the biggest reason for

high turnover in retail).

The statisticsFor retail staff, the monthly average resignation is over (5%), notably higher than the services industry (2.6%).

So…There are quite a few things that retail management can do to lower their high turnover rate.

Hiring the right people for the job is probably the most important – but there is also training, adding variety to the work, and including the younger people in the business decisions.

And of course, the easiest thing everyone can do right now is to be pleasant and thankful for the people who work for you. Just saying ‘great job’ to your staff occasionally can go a long way!