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Presentation Coverage

Indian Power Sector- a glance

BSES Delhi Discoms- Overview

Stakeholders Concerns

Change Management

Operationalization

Functionalization

Integration

Strategization

Performance Indicators & Accolades

Innovation & Way Forward

Team - BSES

Indian Power Sector – a glance – Generation

Fuel MW % age

Total Thermal 104423.98 64.60

Coal 86003.38 53.30

Gas 17220.85 10.50

Oil 1199.75 0.90

Hydro 36953.40 24.70

Nuclear 4560.00 2.90

RES* 16429.42 7.70

TOTAL 162366.80

Fuel MW % age

Central Sector 51.157.63 34.00

State Sector 80775.12 52.50

Private Sector 30434.05 13.50

TOTAL 162366.80

Fuel based Segmentation Sectoral Segmentation

* RES – Renewable Energy Sources : includes Small hydro Projects, Biomass Power, Urban & Industrial waste Power

Indian Power Sector – a glance – Transmission

Voltage Level

Central Sector

State Sector

JV/

Pvt Total

765 kV 2963 409 3372

400 kV 62726 28469 3355 94550

220 kV 10226 116526 247 126999

500 kV HVDC* 5939 1504 7443

TOTAL 81854 146908 3602 232364

Transmission line –Ckt Kms ( as on Jan 2010) Substation Capacity (MVA) ( as on Jan 2010)

•Including the BTB Station lines

•Transmission Structure

•NLDC: National Level

•RLDC: Regional Level - NRLDC, ERLDC, WRLDC, NERLDC, SRLDC

•SLDC: State Level

•ALDC: Local Area Level

Voltage Level

Central Sector

State Sector

JV/

Pvt Total

765 kV 4500 4500

400 kV 57965 57517 115482

220 kV 4776 182099 1280 188155

TOTAL 67241 239616 1280 308137

Indian Power Sector – a glance – Distribution

Distribution Reform

No. of States

Distribution with SEBs 11

Distribution with State Departments 6

Formed DISCOMs 12

TOTAL 29*

Area in Sq.Km

% age

Govt.

Controlled 3162470 96.20

Private Sector 124793 3.80

TOTAL 3287263

Area Segregation

*Including Delhi

Private Player engaged as Distribution Licensee

•Kolkata, Mumbai, Delhi, Ahmedabad, Surat, Greater Noida, Orissa (3/4th of the state)

Private Player engaged as Distribution Franchisee •Agra, Bhiwandi,

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Team - BSES

BSES Delhi Discoms- Overview

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BSES Delhi Discoms – A Synopsis

Reliance Infrastructure Ltd.

acquired 51% stake in July

2002 in two out of three

Discoms

SN Particulars Unit BSES Delhi Discoms

1 Area sq. km 950

2 Total Registered Customers Lacs 24

3 Peak Demand MW 3000

4 Consumption per year MU 14,500

5 Employees Nos. 7,218

6 Customer Density Cons/sq km 2,264

7 Revenue( as per ARR for 2010-11) Rs. Crs. 4,943

NDPL

MES NDMC

BRPL BYPL

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Team - BSES

Common Sectoral Concerns

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• Reliable Supply

• Quality of Power

• Tariffs

• Efficiency of Services

• Value added services

• Ease of Processes

• Fair Business approach

• Customer’s Interest

• Social Responsibility

• Environment Protection

• Elimination of Subsidy

• Sector Growth

Service

Providers

• Demand planning

• Regular payment

Promoter & FIIs

• Business opportunity

• Returns- Tangible & Intangible

• Legal/ Admin Enablers

• Risk Management

• Manage expectations of other

stakeholders

Regulator

• QoS, CoS, Performance

• Effective Sector Growth

• Process Optimization

• Tariff Control

Employees

• Continued employment

• Protection of compensation &

benefits

• Career growth

Key Stakeholder Concerns

Concerns

• Reliability

• Quality of Supply (QoS)

• Cost of Supply (CoS)

• Accelerated Growth

• Fair Business Play

Government Customers

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Team - BSES

Change Management

- Operationalization

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Capital Investment in Fixed Assets Rs 4500 Crs.

CAPEX incurred in 8 yrs

Sr.No. Parameters UoM

BSES

2002-03 2009-10 Growth

1 No. of Grids No. 103 121 17%

2 No. of Power Transformers No. 244 325 33%

3 EHV Capacity (MVA) 4899 6911 41%

4 EHV Cable Laid (Kms) 1037 1847 78%

5 66 & 33 kV Feeders No. 221 309 40%

6 Shunt Capacitors (MVAr) 1383 2305 67%

7 Distribution Transformers No. 7509 9813 31%

8 Distribution Transformers Capacity (MVA) 4291 6270 46%

9 11 kV Feeders No. 1209 1704 41%

10 11 kV Cables laid (Kms) 2898 3785 31%

11 11 kV Lines laid (Kms) 1711 1955 14%

12 LT Feeders No. 25412 34594 36%

13 LT Lines laid (Kms) 9971 15513 56%

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New Technology and Facilities Added

Complaint Centers

118 nos.

Breakdown Vans

90 nos.

Power Restorer

76 nos.

11 kV FLCs

33 nos.

EHV FLCs

4 nos.

Mobile Transformers

40 nos.

Tower Wagons

33 nos.

High Pot Testing

255 nos.

RMUs

~ 3000 nos.

Packaged S/stn.

600 nos.

Facilities Added Technology Introduced

AB Cables

~ 1000 ckt kms.

HVDS Electrification

~ 600 Colonies

SF6 Breakers

~ 60 nos.

Computers

~ 3500 nos.

NABL Accredited

Meter Testing labs

2 nos.

Mobile Phones

~ 2500 nos.

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Unmanned Substations – Risk to society

Then Now

11 kV

Substations

Packaged

Substations

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Meter Installation Practices

Then Now

Age Old Electromechanical

Meters

State of art Static

Meters

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Aesthetics & Social Security

Then Now

Cobweb of Cables Structured Cabling

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Naked Conductors

Then Now

Panels

Aesthetics & Social Security

ABC Conductor

RMUs & SF6 Breakers

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HVDS in ~ 400 Un-authorized Colonies

Then Now

Theft Prone LT Network Theft Free HVDS Network

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Feeder Pillars

Now Then

Dilapidated Feeder Pillars Modern Feeder Pillars

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Team - BSES

Change Management

- Functionalization

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Pre – privatization Organization

Functionalization

O&M

Commercial

Accounts

Administration

Personal

EDP (for Billing)

Generalist

Organization

Generalist Leaders

Technocratic Monopoly

Insensitivity towards Customer

Silo Working

Zero IT support

Unprofessional Work Culture

Jack of All …………

Cumbersome Processes

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Specialist

Organization

Functionalization

Technical

Business

Customer Care

Human Resource

Finance

Information Technology

Regulatory

Procurement & Quality Control

Administration

Legal

Post – privatization Organization

Professional Work Culture

Managers/ Leaders Evolution

Customer Centric

Elimination of Silos

Process/ System Oriented

Strong Team Culture

Diversification

Professional Organization- Marching Towards Becoming World

Class Utility

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Team - BSES

Change Management

- Integration

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Integration - Technology & Processes

System Operation- SCADA, DMS, OMS, GIS

Communication - V-SAT,GSM/CDMA based AMR, Fiber Optic, wireless

Business - Meter to Cash, CAS, IVRS, Web based services

Metering - e-meters, pre-paid, Energy Audit

Common Services - SAP, Admin, Legal, Call center

Information Technology – Software, Hardware, Networks and

Connectivity of around 400 locations

Organization – e-mails (Lotus Notes), Cell Phones

Faster Flow of Information for Strong Analysis &

Creating a Decision Support System

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Team - BSES

Change Management

- Strategization

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Strategization for Business Viability & Customer needs

Reduction of AT&C loss

100% Metering (e-meters, AMR, pre-paid etc.)

Billing

Revenue Realization

Network Strengthening & Augmentation

Quality of Supply

Voltage stabilization

Reactive Power management

Reduction in Load shedding

Cost of Supply

Input Energy Optimization

Scheduling

Customer Care

Refined Processes

Reliability Improvement

Minimal Breakdowns

Faster Response time

Employees

Professional training and infusing knowledge of Business traits

Team building

Business Ethics

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Strategization ……Enablers

Technology

(IT, CMRI)

Billing (Database, Consumption)

Govt. Support (Legislation)

Professional Teams

Analytics

(Meter Test Lab &

Data Management)

Metering (e-metes, AMR, Pre-paid)

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Team - BSES

Performance Indicators

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Snapshot - Transition in Customer Experience

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SN Indicators First Year of Operation - 2002 As of Now - 2010 % improvement

A) Technical

1 Systems and Process Manual Fully Computerized Significant

2 Reliability (%) 96 99 3%

3 DT Failure (nos.) 563 48 91%

4 EHV Response time (hours) 4.90 0.20 96%

5 11 KV Response time (hours) 3.80 1.45 62%

6 Street lights functioning (%) 60 99 65%

B) Financial

7 Revenue Collected (Rs. Crs.) 2264 4943 118%

8 AT&C loss reduction

BRPL 51.5% 19.03% Significant

BYPL 63.1% 23.11% Significant

9 Capex Insignificant ~ Rs. 4500 Crs. (in last 8 yrs) Significant

C) Human Resource

10 Organizational Structuring Hierarchical Function driven Significant

11 Executives ~5000 ~2000 Significant

12 Non-Executives ~7000 ~5000 Significant

C) Automation

13 Metering Mechanical Static (Electronic) Significant

14 Customer Care centers 3 66 Significant

15 IT & CRM EDP (billing & Salary processing)

SAP-Fin, HR,C&M, Significant

Performance Indicators

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Conquests of the Period July 2002- 2010

Customer Centric Org.

Meeting load Growth

of 6-8 % YoY

Capex of >Rs. 4500 Crs.

In last 8 yrs.

AT&C Loss Reduction

of 5% YoY

against national avg. of 0.8 %

Benefits percolated to Stakeholders, Consumers & Sector

Self-Sustaining Sector Savings of ~ Rs. 16,345 Crs.

Largest IT Infrastructure

in North India

Energy Conservation

Performance Indicators

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Accolades Conferred Globally

ESRI’s Award, USA

Special Achievement for GIS

Delhi’s Power Reforms

praised at Various forums

incl. WORLD BANK

“AMD Athlon’

SMART Infrastructure award”, USA

For BSES’ Unified Network

“CIO- BOLD 100 Award”, USA

For AMR Implementation

Services to R-Infra for

IT consultancy in R-APDRP

“CIO INNOVATIVE 100 Award”, USA

For SCADA Implementation Largest IT Infrastructure

in North India

NABL Accredited

Meter Test Lab

Performance Indicators

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Team - BSES

Innovation & Way Forward

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Innovation & Way Forward

Customer’s Delight

Reliability - 24X7 power supply

Value added services – Pre-paid metering, Multiple Payment options, convergence etc.

Door step Or On-Call Services

Time of the Day (ToD) Metering

Web based services

Service Differentiation

Customer Profile based services

Better Reliability

Differential Voltage levels

Green Power

Product Differentiation

Advanced Metering Infrastructure (AMI) Technology

Elimination of various voltage levels to curb losses and ease of operation

Business Development

Utility Consultancy

EPC, O&M, IT

Training & Development

Management

Sharing of Rich Experiences through Twining

Thanks…