Consumer feedback &

Facilitation System

Team : Prototype

Problems Tackled

Problem1:Water tanker problem

in Peshawar

Problem3:Street Cleaning

Problem

Problem2:Complaint monitoring

problem in Multan

Problem9:Citizen Reporting

System

Consumer Feedback Mechanism

Smart Phone Application for photo evidence

Smart Phone Application for Online Tracking

SMS Based Complaints

Status tracking

Smart Phone Application Desktop Application Web Application

Solution Components

Geo-Location Providing Photo based evidence Online Route Tracking Data bridge to centralized database

Smart Phone Application

Consumer registration and feedback through

sms Custom build IVR system for feedback though

calls Multi-Lingual SMS’s and Call’s Reporting of feedback status to consumers

Desktop Application

Geo tagged map system identifying

consumer’s feedback though an area Online consumer’s registration and feedback

system Admin panel for system administrators

Web Application

Will cover large area’s Highly diverse from the current system Will facilitate more productively within less

cost

Impact

Started from scratch Fully working prototype of the solution that

integrates a web app, smart phone app and a desktop application

Complexity

An innovative solution to track down water

tankers via smart phone, that accommodate the time factor and guaranteed delivery

An out of the box solution for managing & tracking claims regarding street collectors along with geo-tagged photos

A fully working low cost IVR system, build from scratch to demonstrate computerize helping system

Innovation & Creativity

Tackle’s all the aspects of problems we chose User-friendly environment is provided in our

solution Complete and scalable solution

Product Implementation

Planned to implement productive solution with

a low cost estimation using innovative approach of technology and re-use of resources

Will provide the opportunity to rural areas to get along with the technology getting best, fast and reliable results

Sustainability

Presented solution can be merged/embedded

into the previous systems with the help of user-friendly environment.

A realistic system that can be scaled up with the relatively low cost

System Integration