Presales Training Offer

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Alcatel-Lucent Presales Training Global Training Offer Enterprise Education and Partner Programs February, 2012

Transcript of Presales Training Offer

Page 1: Presales Training Offer

Alcatel-Lucent Presales Training Global Training Offer

Enterprise Education and Partner Programs February, 2012

Page 2: Presales Training Offer

•2 | PRESALES GLOBAL TRAINING OFFER | FEBRUARY 2012

• Alcatel-Lucent IP Telephony R10 - Newcomers

• Alcatel-Lucent Applications – Newcomers

• Alcatel-Lucent OpenTouch™ R1- Newcomers

• Alcatel-Lucent Data Networks R6/R7 - Newcomers

• Alcatel-Lucent Network Management - Newcomers

• Alcatel-Lucent Network Security – Newcomers

• Alcatel-Lucent Office Communication solutions – Newcomers

• Alcatel-Lucent IP Telephony and Unified Communications – Experienced

• Alcatel-Lucent OpenTouch™ R1 - Experienced

Summary

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Alcatel-Lucent Presales Training

Caption

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To complement the basic portfolio by value added solutions or applications:

Configuration & administration of complementary features, associated solutions & applications

To answer to customer standard customization: Configuration & administration of services & advanced features

For a quick start of the solution: Install the solution, the infrastructure and ensure the start up of the system

STARTER PACK

SOLUTION BASED

VALUE ADDED OPTIONS

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•4 | PRESALES GLOBAL TRAINING OFFER | FEBRUARY 2012

Alcatel-Lucent Presales Training

Caption (Continued)

Profile Training course Description (including audience) Associated

Certification

— Optional training course —

Training course for expert engineers in charge of complex configurations, installation & remote service support

Training course for field engineers in charge of advanced configurations, installation and service support

Training course for presales engineers who design large/complex networking projects

Training course for presales engineers who design standalone projects

Training course for sales representatives who sell Alcatel-Lucent product and solutions

— Fundamentals training course —

Training course for administrators who are responsible for system, network, operation, maintenance and IP Telephony administration —

Training course for end-users who require information on Telephony, IP Touch Phone facilities, My Instant Communicator and OmniTouch Contact Center

POST-SALES

PRESALES

SALES

I=x h

C=x d

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Course Name

Reference

I=x h

C=x d

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Reference

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C=x d

V=x d

Course Name

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Course Name

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I = xh Individual learning, in hours C= xd Classroom learning, in days V= xd Virtual learning, in days

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Course Name

Reference END USERS

ADMINISTRATORS I=x h

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•Course Name

•Reference

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Alcatel-Lucent IP Telephony R10

Presales for Newcomers

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ACPS IP Telephony R10

Alcatel-Lucent Enterprise Communications, 2011 *

OmniPCX Enterprise R9 Distributed Architecture with centralized Call

Control ACTIS overview Reference Docs Library & Quotation tools Main Telephony Features

Architectural Reliability

OmniPCX Enterprise R9 Architecture with Distributed Call

Control H323 Architecture SIP Environment Advanced IP Services Advanced telephony Features Embedded Security

OmniVista 4760 R5 Full Pack Performance & Traffic Analysis VoIP Performance Topology Audit SIP Device Management Network Maintenance Directory OmniVista 4760 MCS Edition

AQPS IP Telephony R10

ENTPPC1W1

30 MCQ:1 h

AQPS IP Telephony

Essential R10

HIGHLIGHTS Advanced Technical Skills on OmniPCX

Enterprise and OmniVista 4760 How-To-Design using dimensioning tools How-To-Quote with ACTIS Life demo

* Check on SALES curricula for further details

OmniVista 4760 R5 Starter Pack Client/Server Architecture Configuration Accounting Alarms Reporter Tool

OmniPCX Enterprise R10 New hardware & terminals SIP & security evolutions

•Not necessary if already •completed for AQPS level

Selling My IC Phone *

I = 18 h

C = 5 d Essential Presales

PS00TE900

I = 1 h Upgrade R9 to R10

Presales

ENTPWPS102

I = 2 h R10 to R10.1

Evolution

ENTPWPS121

I = 18 h

C = 5 d Essential Presales

PS00TE900

I = 4 h

C = 4 d Expert Presales

PS00TE901

ENTPPC2W1

35 MCQ:1 h

ACPS IP Telephony

Expert R10

I = 1h Upgrade R9 to R10

Presales

ENTPWPS102

I = 2 h R10 to R10.1

Evolution

ENTPWPS121

OmniPCX Enterprise R10.1 New hardware & terminals Feature evolutions IP DECT evolution

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Alcatel-Lucent Applications

Presales for Newcomers

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Unified Communications R6

C = 4 d

I = 6 h

CC Presales

OTCCPS900

C = 4 d

I = 2 h UC Presales

8400PS600

Unified Communications Architecture & Topology Unified Communications My Instant communicator Messaging Services My Teamwork Alcatel AMDS XML Web Services Fax server Mobility Security / VoIP encryption Integration with IBM/Microsoft Services

8400PC2W1

35 MCQ:1 h

ACPS Unified

Communications R6

OTCCPC2W2

35 MCQ:1 h

Contact Center R10

Contact Center R10

Contact Center Positioning CC Office, OTCC

Standard Edition, Genesys Compact Edition and Genesys integration

Genesys Compact Edition Architecture Visual CC Visual IVR Agent Desktop Email distribution

CCivr Components and Architecture

CCoutbound Solution Components and Architecture

Genesys integration Basic Overview Components and Architecture

Standard Edition Architecture CCdistribution CCsupervision CCagent ACR

* Check on SALES curricula for further details

Overview of Contact Center Solutions Portfolio*

Drive Business Performance through Conversations, with Alcatel-Lucent Unified communication solutions *

HIGHLIGHTS Advanced Technical Skills on Unified

communications & collaboration services and Contact center applications

How-To-Design using dimensioning tools How-To-Quote with ACTIS Life demo

Video Collaboration Solutions *

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Alcatel-Lucent OpenTouch™ R1

Presales for Newcomers

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OpenTouch™ R1

I = 1 h

C = 3 d Starter

OPENCPS100

C = 4 d IP/SIP Design

OPENCPS110

Alcatel-Lucent Enterprise Communications, 2011 *

OpenTouch™ Business Edition Positioning Architecture Main Telephony Features Main Unified communication & collaboration

Features Network Management Suite Quotation and design tools Reference Docs Library

OPENPC1W1

30 MCQ:1 h

AQPS OpenTouch™ R1

OPENPC2W2

35 MCQ:1 h

ACPS OpenTouch™ R1

HIGHLIGHTS Advanced Technical Skills on

OpenTouch™ solutions How-To-Design using dimensioning tools How-To-Quote with ACTIS Life demo

* Check on SALES curricula for further details

C = 3 d UC & C design

OPENCPS120

Selling My IC Phone *

OpenTouch™ Multimedia services

Unified Com. & collaboration Multi server solutions Advanced Features Video solutions High availability services

OpenTouch™ Multimedia services

IP telephony Network Architecture Advanced Telephony Features IP centralization Migration

ENTPPC2W1

35 MCQ:1 h

ACPS IP Telephony

Expert R10

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FU

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T

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log

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Alcatel-Lucent Data Networks R6/R7 (Portfolio) Presales – OmniSwitch Newcomers

I = 12

h

Network Security

Essentials

FG00WB090

I = 8 h

VoIP

Technologies

FG00WB065

I =

60 mn

IP Overview

TGK30001W

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30 mn

LAN

TBU30052W

I =

25 mn

WLAN

3EY0SA064

I =

15 mn

WAN

3EY0SA065

DATA NETWORKS INFRASTRUCTURE

LAN Switches OmniStack 6200 Family OmniSwitch 6250 OmniSwitch 6400 Family OmniSwitch 6850/6855 OmniSwitch 9000 OmniSwitch 9000E OmniSwitch 10k OmniSwitch 6900

WLAN OmniAccess 4300 Family OmniAccess 4500 Family OmniAccess 6000 Family OmniAccess Access Points

Network Management OmniVista 2500 NMS OmniVista 3600 Air Manager

DT00PC2W1

35 MCQ:1 h

ACPS Data Networks R7

Network Access Control OmniVista 2770 Quarantine Manager Host Integrated Check Solution UMTS Fortinet Access Guardian

WAN Gateway OmniAccess Unified Services Gateway

- OA5510 - OA5740

Case Studies Quotation

ACSR “Enterprise Network Infrastructure - Vision & Message”

C = 3 d Data Presales

PS00TE951 HIGHLIGHTS Advanced Technical Skills Data Networks

and embedded Security How-To-Position using Case Studies How-To-Quote using IP Networking

Configuration tool

C = 1 d OmniSwitch R6 / R7

Presales Update

DT00CPS952

NEW

ORGANIZATION

OF THE TRACK

Data Networks R6/R7

Converged IP Communications Networks / Critical Applications Networks / Managed Services

PS00TE951 + DT00CTE952

=> 3 + 1 = 4 days

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Alcatel-Lucent Network Management

Presales for Newcomers

I = 6 h

Design &

Engineering /

VitalSuite Presales

VS-DE-002W

I = 5 h

Design &

Engineering /

VitalQIP Presales

VQ-DE-002W

VitalQIP IP Adress

Management

SALES *

VitalSuite Performance

Management

SALES *

PS00TC0C17

20 MCQ:1 h

AQPS VitalSuite

PMS R10

PS00TC0C13

20 MCQ:1 h

AQPS VitalQIP

IP Address Mgt R7

VitalQIP Core offer for VitalQIP IPAM software and DNS/DHCP services VitalQIP services deployment options Primary impacts for DNS, DHCP, and VitalQIP services VitalQIP support for IPv6, ENUM, web-based GUI, End User-Defined Attributes

VitalSuite Technical specifications of the offer and design specifications/requirements Appropriate markets for the VitalSuite offer Offer applications and deployment options Customer requirements for the VitalSuite offer

* Check on SALES curricula for further details

VitalQIP VitalSuite

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Alcatel-Lucent Network Security

Presales for Newcomers

I = 12 h

Network Security

Essentials

FG00WB090

Enterprise Network Security Overview

SALES *

OmniAccess 3500 Nonstop Laptop

Guardian SALES *

OmniAccess 8550 Web Services

Gateway SALES *

VPN Security Brick Sales & Marketing

SALES * * Check on SALES curricula for further details

Host Integrity check & Network Access Control Solutions Presales

Host Integrity Check with Network Access Control

OmniSwitch / CyberGatekeeper for Host Integrity Check with NAC

CyberGatekeeper DNAC for Host Integrity Check Demonstrations

CyberGatekeeper Case Studies

Offer, Positioning, Licensing, and PricinBack-up (Collateral) and CyberGatekeeper Competitive Analysis

I = 6 h

HIC/NAC Solutions

Presales

SECUWPS003

20 MCQ:1 h

AQPS HIC/NAC

Solutions

SECUWPS003

HIC / NAC Solutions

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Alcatel-Lucent Office Communication Solutions

Presales for Newcomers

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I = 3 h

C = 3 d Standard Presales

PS00TE921

Office Communication Solutions for SMBs

SALES *

C = 2 d

Advanced Presales

PS00TE922

* Check on SALES

curricula for further details

HIGHLIGHTS Advanced Technical Skills on OmniPCX Office, Extended Communication Server & Data Networks for SMB How-To-Optimize using dimensioning tools How-To-Quote with ACTIS Live Demo

Standard Presales Solution overview

OmniPCX Office Extended Communication Server OS 6250/6400 WLAN infrastructure

System architecture Voice services Mobility services Collaboration services Extended Communication Server services Offer and quotation tools Case studies

Advanced Presales • OmniTouch Call Center Office • PIMphony application • VoIP over VPN (VPN Site to Site, VPN

Client to site) • Hotel/hospital • Offer and quotation tools • Case studies

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•12 | PRESALES GLOBAL TRAINING OFFER | FEBRUARY 2012

Alcatel-Lucent IP Telephony and Unified Communications

Presales for Experienced

I = 3 h UC Upgrade

R5 to R6

8400PS601

UC Upgrade R5 to R6 Newness R6 description Messaging Services Mobility Quotation

ENTPPC2U1

20 MCQ:1 h

ACPS IP Telephony Upgrade R9 to R10

For ACPS IP Telephony Expert R9 only IP Telephony R10

8400PC2U1

20 MCQ:1 h

ACPS Upgrade Unified

Communications R6

Unified Communications R6 For ACPS UC R5 only

For AQPS IP Telephony Essential R9 only

Free

Automatic Process

AQPS IP Telephony

Upgrade R9 to R10 One Shot Process

All Presales engineers already certified AQPS IP Telephony Essentials R9 will be automatically certified AQPS IP Telephony EssentialsR10

OmniPCX Enterprise R10 New hardware & terminals SIP & security evolutions I = 1h

Upgrade R9 to R10

Presales

ENTPWPS102

I = 2 h R10 to R10.1

Evolution

ENTPWPS121

OmniPCX Enterprise R10.1 New hardware & terminals Feature evolutions IP DECT solution

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Alcatel-Lucent OpenTouch™ R1

Presales for Experienced

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OpenTouch™ R1 for experienced on IP telephony R10 only

OpenTouch™ Solutions Architecture NewTelephony Features New Unified communication &

collaboration Features New Network Management services Migration rules Quotation and design tools Reference Docs Library

OPENPC2W2

35 MCQ:1 h

ACPS OpenTouch™

R1

I = 1 h

C = 1 d

or

I = 1 h

V = 6 h

Evolution for

Solution Designers

OPENCPS130 or

OPENVPS130

C = 3 d UC & C design

OPENCPS120

OpenTouch™ Mutimedia services

Unified Com. & collaboration Multi server solutions Advanced Features Video solutions High availability services

OpenTouch™ R1 for experienced on

IP telephony R10

And Unified communications R6

OpenTouch™ Solutions Architecture NewTelephony Features New Unified communication & collaboration

Features New Network Management services Migration rules Quotation and design tools Reference Docs Library

OPENPC1W1

30 MCQ:1 h

AQPS OpenTouch™

R1

OPENPC2W2

35 MCQ:1 h

ACPS OpenTouch™

R1

I = 1 h

C = 1 d

or

I = 1 h

V = 6 h

Evolution for

Solution Designers

OPENCPS130 or

OPENVPS130

Alcatel-Lucent Enterprise Communications, 2011 *

Selling My IC Phone *

OPENPC1W1

30 MCQ:1 h

AQPS OpenTouch™

R1

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www.alcatel-lucent.com/enterprise

Enterprise Education and Partner Programs

Phone: +33 (0)2 98 28 53 19

Fax: +33 (0)2 98 28 50 03

Email: [email protected]

Website: https://businessportal.alcatel-lucent.com

facebook.com/ALUEnterprise

twitter.com/ALUEnterprise

youtube.com/user/AlcatelLucentCorp

Page 15: Presales Training Offer

Alcatel-Lucent Enterprise Certification Alcatel-Lucent Qualified Presales

COPYRIGHT ©

2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED

PRODUCT/SOLUTION Alcatel-Lucent IP Telephony

CERTIFICATION AQPS Alcatel-Lucent IP Telephony Essential R10

REFERENCE ENTPPC1W1EN DELIVERY LANGUAGE English (certif. material in English)

DETAIL EXAM TYPE DURATION METHODS

30 MCQ 1 Hour On-line exam

MAXIMUM NUMBER OF PARTICIPANTS NA

PUBLIC

Presales Engineers, Solution Designers in charge of design and quote of Medium and Large IP telephony solutions

ASSOCIATED TRAINING TRACK

● To have attended the courses:

- PS00TE900 Essential Presales

- ENTPWPS102 Upgrade R9 to R10 Presales

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Alcatel-Lucent Enterprise Certification Alcatel-Lucent Certified Presales

COPYRIGHT ©

2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED

PRODUCT/SOLUTION Alcatel-Lucent IP Telephony

CERTIFICATION ACPS Alcatel-Lucent IP Telephony Expert R10

REFERENCE ENTPPC2W1EN DELIVERY LANGUAGE English (certif. material in English)

DETAIL EXAM TYPE DURATION METHODS

35 MCQ 1 hour On-line exam

MAXIMUM NUMBER OF PARTICIPANTS NA

PUBLIC

Presales Engineers, Solution Designers in charge of design and quote of Medium and Large IP telephony solutions

ASSOCIATED TRAINING TRACK

● To have attended the course:

- PS00TE900 Essential Presales

- PS00TE901 Expert Presales

- ENTPWPS102 Upgrade R9 to R10 Presales

Page 17: Presales Training Offer

Alcatel-Lucent OmniPCX Enterprise - Release 10 Upgrade R9 to R10 presales

* Required technical configuration for i-learning and v-learning

Access to the Business Partner Web Site (for Customer only): https://businessportal.alcatel-lucent.com/ Internet Explorer 6 (or +) or Mozilla Firefox 3 (or+) and Adobe Flash Player 9(or +) or Acrobat Reader 9 (or +).

COPYRIGHT ©

2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED

REFERENCE ENTPWPS102EN DELIVERY LANGUAGE English (course material English)

DURATION METHODS

1 hour Virtual self-paced training on the computer.

Traditional classroom or practical sessions with tutorials (TAP LAB)

Tutored virtual training sessions accessible via an internet connection*

MAXIMUM NUMBER OF PARTICIPANTS NA

PUBLIC

Presales engineers experienced on Alcatel-Lucent OmniPCX Enterprise and Alcatel-Lucent Omnivista 4760 NMS

OBJECTIVES

At the end of the course, the participant will be able to:

Understand the new OmniPCX Enterprise features

Understand the new OmniVista 4760 NMS features

Design and quote the presented services

PREREQUISITES

To have attended the “Alcatel-Lucent Enterprise Communications, 2011” Sales course

To have attended the “Selling MyIC Phone & its openness capability, 2011” Sales course

To have attended the Presales course on former release

PROGRAM DESCRIPTION

● New OmniPCX enterprise business features

● My IC phone 8082 in hospitality mode

● New DECT 500 handset

● New 4059 Extended Edition attendant

● VoWLAN enhancements

● SIP enhancements

● OmniVista 4760 evolution

● Quotation rules

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Alcatel-Lucent IP Telephony R9 Essential Presales

All Rights Reserved © 2010, Alcatel-Lucent

REFERENCE PS00TE900US DELIVERY LANGUAGE English (course material in English)

DURATION METHODS

18 hours Virtual self-paced training on the computer. 18 hours before c-learning

5 days Traditional classroom or practical sessions with tutorials (TAP LAB)

Tutored virtual training sessions accessible via an internet connection

MAXIMUM NUMBER OF PARTICIPANTS 12 PUBLIC

Presales Engineers, Solution Designers

OBJECTIVES

At the end of the course, the participant will be able to:

• Understand the Global Alcatel-Lucent Enterprise Solution. • Address a RFP (Request For Proposal) based on a Standard OmniPCX Enterprise designed as a distributed

Architecture with centralized Call Control, and a standard OmniVista A4760. • Design the solution • Use Traffic calculation tools for dimensioning • Generate an offer using ACTIS • Find appropriate Documentation & Tools

The participant will learn how to design and quote a standard Solution from end-to-end

PREREQUISITES

• Standard computer’s skills (Windows, Web browser, Microsoft Office…) • Basic Telecom skills • ACSR Corporate Communication Solutions • or ACSR Business Communication Solutions • The participant will bring is own laptop for hands-on with ACTIS already installed

REQUIRED TECHNICAL CONFIGURATION

For i-learning

Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better. Virtual Microsoft Java Machine (MSJVM).

Page 19: Presales Training Offer

Alcatel-Lucent IP Telephony R9 Essential Presales

All Rights Reserved © 2010, Alcatel-Lucent

PROGRAM DESCRIPTION Phase 1: i-learning 18 hours

Mandatory to seat the c-learning Session. This i-learning session aims to provide a general overview on the Enterprise Solutions.

The participant will also acquire enough theoretical knowledge on the OmniPCX Enterprise product to make the most of the C-Learning session.

List of topics covered

To describe the Alcatel-Lucent Enterprise solution

To describe the distributed Architecture with centralized Call Control

To describe the racks, boards and site requirements

To describe ACTIS quote tool including ASITA, ACP & BQT

To show the reference Docs Library

To describe the dimensioning tools

To describe the desktop phones

To describe the mobile Phones

To describe the business Telephony and Communication Services

To describe the Team Work services

To describe the OmniDesktop Attendants

To describe the Alcatel-Lucent 4760 Start Pack

To describe the Voice Mail and Fax Mail systems

To describe the Mobility services

To describe the Integrated Automated Attendant (IAA)

To describe the remote Maintenance Access services

To describe the Business integrated Communication Solution (BiCS)

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Alcatel-Lucent IP Telephony R9 Essential Presales

All Rights Reserved © 2010, Alcatel-Lucent

Phase 2: c-learning 5 days

The c-learning Session aims to Address a RFP (Request For Proposal) based on a Standard OmniPCX Enterprise, a BiCS & and OmniVista 4760 suite using all Solution Designers tools available.

The participant will learn how to design a distributed Architecture with centralized Call Control, and how to quote the solution using ACTIS.

List of topics covered

Reminder on

Distributed Architecture with centralized Call Control • Communication Server • Media Gateway • IP Domains

Racks, boards and site requirements • Common HW • Crystal HW

ACTIS general overview & install

Reference Docs Library (Golden RFP, Standard Offer, Product Description, Product limits, Features List…)

Traffic Calculation tools

Desktop phones • Alcatel-Lucent 8 & 9 Series Sets • Alcatel-Lucent IP Desktop SoftPhone • Alcatel-Lucent Power Patch Panel • Accessories

Mobile Phones • DECT Handsets

o Alcatel-Lucent Mobile Reflex 100/200/200EX o Alcatel-Lucent 300/400 DECT Handset

• VoWLAN Wireless Phones o Alcatel-Lucent IP Touch 310/610 WLAN Handset o Nokia Dual Mode

• Accessories

Business Telephony and Communication Services • Set Customization (Hands-free, Headset, guide key, Ringing Tone…) • Basic features (internal calls, DTMF Dialing, Last Nb redial, Callback…) • Advanced Features (Multi-Line, Forwarding, Call By Name, Mini-Messages…) • User Rights (Classes of Services, Hotline set, External Call Restriction, Private Calls…) • General Call Routing (Call Distribution Tables, Automatic Route Selection…)

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Alcatel-Lucent IP Telephony R9 Essential Presales

All Rights Reserved © 2010, Alcatel-Lucent

Team Work • Mutual Aid between Users (Hunting Group, Pick-up Group, Intercom…) • Conferences ( 3 Party Conf, Casual Conf , Meet-Me Conf, Mastered Conf) • Multi-Line Appearance • Business Account Code • Manager/Assistant • Supervision

OmniDesktop Attendants • Attendant Services • Alcatel-Lucent 4059 SBC • Alcatel-Lucent IP Attendant SoftPhone • Alcatel-Lucent 4059 IP Attendant Console • Alcatel-Lucent Busy Lamp Field

Integrated Voice Guide Services • Generic VG • Customized VG • Alcatel-Lucent Audio Station • Internal Music-on-hold • external Music-on-hold

Alcatel-Lucent 4760 Start Pack • Client/Server Architecture • Configuration • Alarms • Accounting • Reporting tool

Voice Mail and Fax Mail • Alcatel-Lucent 4645 • Alcatel-Lucent 4635

Mobility and the OmniPCX Enterprise • Free Desktop Environment • Ubiquity • Twin Sets • Remote Extension • Cellular Extensions

OmniMobility DECT/PWT • DECT Characteristics (Radio Transmission, Radio Base Station, Handset) • DECT Basic Services (Handover, Roaming, Security…) • DECT Boards Interfaces • Radio Base Stations • DECT Phone Services • accessories

OmniMobility VoWLAN (Basic Overview)

Integrated Automated Attendant (IAA)

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Alcatel-Lucent IP Telephony R9 Essential Presales

All Rights Reserved © 2010, Alcatel-Lucent

Remote Maintenance Access • eRMA • RMA

Business integrated Communication Solution (BiCS) • Overview • Software & Hardware Architecture

Architectural Reliability • Spatial Redundancy (duplication) • Passive Communication Server • Backup Signaling for IP Media Gateways • Dual LAN Attachment

Notes

The participant will quote all suitable Services using ACTIS Quotation tool

The participant will use available dimensioning tools and rules to design the Solution

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Alcatel-Lucent IP Telephony R9 Expert Presales

All Rights Reserved © 2010, Alcatel-Lucent

REFERENCE PS00TE901US DELIVERY LANGUAGE English (course material in English)

DURATION METHODS

4 hours Virtual self-paced training on the computer. 4 hours before c-learning

4 days Traditional classroom or practical sessions with tutorials (TAP LAB)

Tutored virtual training sessions accessible via an internet connection

MAXIMUM NUMBER OF PARTICIPANTS 12 PUBLIC

Presales Engineers, Solution Designers

OBJECTIVES

At the end of the course, the participant will be able to:

• Address a RFP (Request For Proposal) based on a Complex OmniPCX Enterprise Solution and an advanced OmniVista A4760.

• Design an Architecture with Distributed Call Control and VoIP Solution • Use Traffic calculation tools for dimensioning • Generate a complex offer using ACTIS • Quote an OmniVista Suite using ACTIS • Find appropriate SD specific Documentation & Tools

The participant will learn how to design and quote a standard Solution from end-to-end. A Global Case Study using traffic calculation, recommendations and rules, dimensioning tools and all Presales documents available will be done at the end of the session.

PREREQUISITES

• To have attended the Alcatel-Lucent IP Telephony Essential Presales training course (Ref: PS00TE900US) • To have attended the Sales Enterprise Security Overview (Free I-learning course) • 3 months minimum on-site practice after the IP Telephony Essential Solution Designer course • The participant will bring is own laptop for hands-on, with the latest ACTIS version.

REQUIRED TECHNICAL CONFIGURATION

For i-learning

Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better. Virtual Microsoft Java Machine (MSJVM).

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Alcatel-Lucent IP Telephony R9 Expert Presales

All Rights Reserved © 2010, Alcatel-Lucent

PROGRAM DESCRIPTION Phase 1: i-learning 4 hours

Mandatory to seat the c-learning Session. This I-Learning session aims to provide enough comprehensive technical knowledge on an advanced OmniPCX Enterprise Solution, Networking, VoIP and Industry Specific Solutions to make the most of the C-Learning session.

Architecture with Distributed Call Control • Corporate ABC Networking Infrastructure

o Private Network Configurations and Scalability o Private ABC Networks using TDM Leased Lines o ABC Virtual Private Network on ISDN Networks o VoIP Networking

• ABC Network Features o Private Numbering Plan (Moving a User in an ABC Network) o Network-Wide Telephone Features (Conferences, DISA, Callback, Forwarding …) o User Group (Associate, Forwarding, Manager-Assistant, Supervision, Hunt Groups, Twin Set) o Mobility (DECT Roaming, Remote Forwarding, Substitution, Ubiquity) o Centralized or Distributed Attendants o Centralized, Distributed or Shared Voice Messaging Systems (A4645, A4645) o Adaptive Routing o Alternate Route Selection – ARS (Force On-Net, Break Out, Multiple Carrier Selection) o Partial Rerouting for External Call forwarding o Management ( Centralized management, Voice Mail, Alarms; Audit; Broadcast)

• Heterogeneous Networking (QSIG, DPNSS, ISVPN, H323, SIP)

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Alcatel-Lucent IP Telephony R9 Expert Presales

All Rights Reserved © 2010, Alcatel-Lucent

Phase 2: c-learning 4 days

The c-learning Session aims to address a RFP (Request For Proposal) based on a complex OmniPCX Enterprise Solution using all Solution Designers tools available.

The participant will learn how to design a distributed Architecture with distributed Call Control, a VoIP Solution and an and how to quote the solution using ACTIS.

List of topics covered

Architecture with Distributed Call Control • Corporate ABC Networking Infrastructure

o Private Network Configurations and Scalability o Private ABC Networks using TDM Leased Lines o ABC Virtual Private Network on ISDN Networks o VoIP Networking

• ABC Network Features o Private Numbering Plan (Moving a User in an ABC Network) o Network-Wide Telephone Features (Conferences, DISA, Callback, Forwarding …) o User Group (Associate, Forwarding, Manager-Assistant, Supervision, Hunt Groups, Twin Set) o Mobility (DECT Roaming, Remote Forwarding, Substitution, Ubiquity) o Centralized or Distributed Attendants o Centralized, Distributed or Shared Voice Messaging Systems (A4645, A4645) o Adaptive Routing o Alternate Route Selection – ARS (Force On-Net, Break Out, Multiple Carrier Selection) o Partial Rerouting for External Call forwarding o Management ( Centralized management, Voice Mail, Alarms; Audit; Broadcast)

• Heterogeneous Networking (QSIG, DPNSS, ISVPN, H323, SIP) • Architecture with Distributed Call Control VERSUS Architecture with Centralized Call Control

H323 Architecture • Peer-to-peer networking • Communication with H323 devices • Direct RTP • Integrated GateKeeper

Session Initiation Protocol (SIP) Environment • Alcatel-Lucent and SIP

o Marketing SIP o SIP and OmniPCX Enterprise o Supported SIP Standards

• Integration of SIP End-points o Low Cost Compatible SIP End Points (Thomson ST 2030, FCI IP Ranger) o Registration o Basic SIP Call via the OXE SIP proxy (SIP to SIP, Other to SIP, SIP to Other, Fax Machines) o RTP Flow o Call made to TDM Trunks o Supplementary Services o Voice Mail Account o Authentication/Verification

Page 26: Presales Training Offer

Alcatel-Lucent IP Telephony R9 Expert Presales

All Rights Reserved © 2010, Alcatel-Lucent

• SIP Trunking o Public SIP Trunking o Private SIP Trunking

• Supported Telephony features & limitations o User o SIP Public Trunk o SIP Private Trunk

Additional IP Services (TFTP, DHCP, AVA, NTP, SNMP, QOS …)

VoIP Network Compliance Assessment Process

Security • Available Security Levels(SSH, SSL, 802.1x…) • Phone Protection against Toll Fraud • Encryption & Security Modules

OmniVista 4760 Full Pack • Performance & Traffic Analysis • VoIP Performance • Audit • SIP Device Management • Network Maintenance • Topology • Directory • OmniVista 4760 MCS Edition

Industry Specific Solutions • Finance • Healthcare • Hospitality • Local Authorities & Government Agencies

Comprehensive Call Routing • Call Restriction for Alarms & Emergencies • Priority Calls • Multi Level Precedence and Pre-emption… • Multi-Tenants

Users Profiles

Overview of the Out-of-the-box solutions from Professional Services

Global Case Study using traffic calculation recommendations and rules, dimensioning tools and all SD documents available.

Page 27: Presales Training Offer

Alcatel-Lucent Enterprise Certification Alcatel-Lucent Certified Presales

COPYRIGHT ©

2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED

PRODUCT/SOLUTION Alcatel-Lucent Contact Centers

CERTIFICATION ACPS Alcatel-Lucent Contact Centers R10

REFERENCE OTCCPC2W2EN DELIVERY LANGUAGE English (certif. material in English)

DETAIL EXAM TYPE DURATION METHODS

35 MCQ 1 hour On-line exam

MAXIMUM NUMBER OF PARTICIPANTS NA

PUBLIC

Presales Engineers, Solution Designers in charge of design and quote of Contact Centers solutions

ASSOCIATED TRAINING TRACK

● To have attended the course:

- OTCCPS900 Contact Center Presales

Page 28: Presales Training Offer

Alcatel-Lucent Unified Communications R6 UC Presales

All Rights Reserved © 2009, Alcatel-Lucent

REFERENCE 8400PS600US DELIVERY LANGUAGE English (course material in English)

DURATION METHODS

2 hours Virtual self-paced training on the computer. 2 hours before c-learning /v-learning

4 days Traditional classroom or practical sessions with tutorials (TAP LAB)

Tutored virtual training sessions accessible via an internet connection

MAXIMUM NUMBER OF PARTICIPANTS 12 PUBLIC

Presales engineers

OBJECTIVES

The participant will learn how to design and quote the Unified Communications & Collaboration solution from end-to-end.

At the end of the course, the participant will be able to: • Address a RFP (Request For Proposal) based on Unified Communications Solution • Design the solution • Dimension the system • Generate an offer using ACTIS • Find appropriate SD specific Documentation & Tools

NB: Security subjects such as VoIP encryption are detailed in the IP Telephony Expert Presales course (PS00TE901)

PREREQUISITES

• To be Certified ACSR on Unified Communication Solution (Free I-learning course) • To demonstrate skills on Web Technology and Email system • The participant will bring is own laptop for hands-on with ACTIS already installed

REQUIRED TECHNICAL CONFIGURATION

For i-learning and v-learning Access to the Business Partner Web Site. Internet Explorer version 5.5 or greater, Macromedia Flash 7 and Acrobat Reader version 6 or greater. Virtual Microsoft Java Machine (MSJVM).

Page 29: Presales Training Offer

Alcatel-Lucent Unified Communications R6 UC Presales

All Rights Reserved © 2009, Alcatel-Lucent

PROGRAM DESCRIPTION Phase 1: i-learning 2 hours

General Overview on the Unified Communications & Collaboration Solution

Demonstration on My Instant Communicator

Phase 2: c-learning 4 days

To describe the Unified Communications & Collaboration Solution

To describe and understand the OmniTouch 8400 ICS R6 software architecture

To describe and understand the OmniTouch 8400 ICS R6 available topologies:

• Mono server configuration • Multi server configuration • Multi PCX integration

To describe the Telephony services:

• Web Soft Phone • Alcatel-Lucent 4980 Soft phone • Web Phone Set Programming

To describe the Messaging services:

• Unified Messaging • Integrated Messaging • 8440 Messaging Software

To describe the 8450 Fax Software solution

To describe the One Number services

To describe Telephony, Messaging, One Number Services accesses using:

• T.U.I (Telephone User Interface) • E-mail client coupling (extensions)

To describe the Teamwork services

To describe the AMDS

To describe My Instant Communicator Interface on:

• PC • IP Touch

To describe the Mobility Services:

• My Instant Communicator on mobiles devices

Page 30: Presales Training Offer

Alcatel-Lucent Unified Communications R6 UC Presales

All Rights Reserved © 2009, Alcatel-Lucent

To describe the integration with:

• Microsoft LCS (Microsoft Office Communicator) • IBM Sametime

To describe the Alcatel-lucent Web Services offer

To outline the associated Security solution

To describe and understand the different mechanisms linked to licensing

Offer proposal recommendations and case studies

A Life Demo will be performed

Phase 2: c-learning Suite

Page 31: Presales Training Offer

Alcatel-Lucent Enterprise Certification Alcatel-Lucent Certified Presales

All Rights Reserved © 2009, Alcatel-Lucent

PRODUCT/SOLUTION Alcatel-Lucent Unified Communications

CERTIFICATION ACPS Alcatel-Lucent Unified Communications R6

REFERENCE 8400PC2W1US DELIVERY LANGUAGE English (certif. material in english)

DETAIL EXAM TYPE DURATION METHODS

35 MCQ 1 hour Virtual exam on the computer.

MAXIMUM NUMBER OF PARTICIPANTS NA

PUBLIC Presales Engineers, Solution Designers in charge of design and quote of Unified Communication solutions

ASSOCIATED TRAINING TRACK

• To have attended the courses: - 8400PS600 Unified Communications Presales

Page 32: Presales Training Offer

Alcatel-Lucent Application Contact Centers Presales

All Rights Reserved © 2010, Alcatel-Lucent

REFERENCE OTCCPS900US DELIVERY LANGUAGE English (course material in English)

DURATION METHODS

6 hours Virtual self-paced training on the computer.

4 days Traditional classroom or practical sessions with tutorials (TAP LAB)

Tutored virtual training sessions accessible via an internet connection

MAXIMUM NUMBER OF PARTICIPANTS 12 PUBLIC

Presales engineers & Solution Designers

OBJECTIVES

At the end of the course, the participant will be able to:

• Address a RFP (Request For Proposal) based on Alcatel-Lucent Contact Centers: o OmniTouch Contact Center Standard o Genesys Compact Edition o CCIVR o Outbound

• Design the solution • Use Traffic calculation tools for dimensioning • Generate an offer using ACTIS • Find appropriate SD specific Documentation & Tools

The participant will learn how to design and quote Contact Centers Solutions from end-to-end

PREREQUISITES

• To be Certified ACSR ALU Contact Center Solution (Free I-learning course available on ABPWS) • The i-Learning part is mandatory to seat the Classroom Session • The participant will bring is own laptop for hands-on.

REQUIRED TECHNICAL CONFIGURATION

For i-learning

Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better. Virtual Microsoft Java Machine (MSJVM).

Page 33: Presales Training Offer

Alcatel-Lucent Application Contact Centers Presales

All Rights Reserved © 2010, Alcatel-Lucent

PROGRAM DESCRIPTION Phase 1: i-learning 6 hours mandatory to seat the C-learning Session

This I-Learning session aims to provide a general overview on the Contact Centers Solution. The participant will also acquire enough theoretical knowledge on Contact Centers to make the most of the C-Learning session.

Contact Center Standard Edition

Describe the OmniTouch CC Standard Edition Solution

• Architecture • Distribution • CCSupervision • WallBoard

Genesys Compact Edition

Describe the Genesys Compact Edition solution

• Architecture • Visual CC • Visual IVR • Reporting • Agent Desktop • CCTeamer • Email • Openness Pack Wallboards

Contact Center IVR

Describe the CCIVR solution

Contact Center Outbound

Describe the CCOutbound solution

OmniGenesys

Describe OmniGenesys Framework & Components

Page 34: Presales Training Offer

Alcatel-Lucent Application Contact Centers Presales

All Rights Reserved © 2010, Alcatel-Lucent

PROGRAM DESCRIPTION Phase 2: c-learning 4 days

The C_Learning Session aims to Address a RFP (Request For Proposal) based on a Contact Center Solution using all Solution Designers tools available. The participant will learn how to choose, to design these CC Architecture and how to quote the solution using ACTIS.

Position the Alcatel-Lucent Contact Centers Solutions :

OmniTouch CC Standard – Genesys Compact Edition - OmniGenesys Suite

Contact Center Standard Edition

Describe the CCdistribution (CCD Objects, Call Distribution, Voice Guides, Agent Profiles, CC Direct Calls) Describe the CCsupervision Describe the CCa and CC SoftPhones Describe Advanced Call Routing ACR Design the solution using appropriate dimensioning tools and rules Quote the solution using ACTIS tool

Genesys Compact Edition Describe the interaction routing and distribution (Voice and Email) Describe the Visual CC graphical interface Describe the Visual IVR tool Describe the agent desktop (GAD) and CTI integration Describe the reporting principle Describe the service continuity (CCd backup and spatial redundancy) Design the solution using appropriate dimensioning tools and rules

Quote the solution using ACTIS tool Contact Center IVR

Describe the CCIVR solution Quote the CCIVR Solution Outbound Solution

Describe the Outbound solution Quote the Outbound Solution OmniGenesys / RSI

Describe the OmniGenesys / RSI solution

Describe and Quote the Wall Board Solution

Describe and Quote the migration programs

Notes:

Case Studies and Life Demo will be used to strengthen trainees’ knowledge and skills

Page 35: Presales Training Offer

Alcatel-Lucent OpenTouchTM - Release 1 Starter

* Required technical configuration for i-learning and v-learning

Access to the Business Partner Web Site (for Customer only): https://businessportal.alcatel-lucent.com/ Internet Explorer 6 (or +) or Mozilla Firefox 3 (or+) and Adobe Flash Player 9(or +) or Acrobat Reader 9 (or +).

CO

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ESERVED

REFERENCE OPENCPS100EN DELIVERY LANGUAGE English (course material English)

DURATION METHODS

1 hour Virtual self-paced training on the computer. 1 hour before c-learning*

3 days Traditional classroom or practical sessions with tutorials (TAP LAB)

Tutored virtual training sessions accessible via an internet connection*

MAXIMUM NUMBER OF PARTICIPANTS 12

PUBLIC

Presales engineers

OBJECTIVES

At the end of the course, the participant will be able to:

Understand globally the IP telephony and Unified Communication solutions (stand alone environment)

Understand the management services for these solutions

Design and quote the presented services

The « + » of this training: this training allows participants to quickly be able to design and quote a full VOIP and UC & C solution.

PREREQUISITES

To have attended the “Alcatel-Lucent Enterprise Communications, 2011”Sales course

To have attended the “Selling My IC Phone & its openness capability, 2011” Sales course

To have attended the “Drive Business Performance through conversations with Alcatel-Lucent UC solutions, 2011” Sales course

To have standard computer’s skills (Windows, Web browser, Microsoft Office…)

To have basic Telecom skills

The participant will bring its own laptop for hands-on with ACTIS already installed

PROGRAM DESCRIPTION

● Product positioning

● Architecture with centralized call control

● Client devices

● Regular business services

● Incoming and outgoing call services

● Mobility services

● Attendants services

● High availability services

● My IC services

● Collaboration services

● Messaging services

● Fax services

● Management services

● Quotation tools

● Dimensioning tools

● Reference Docs Library

Page 36: Presales Training Offer

Alcatel-Lucent Enterprise Certification Alcatel-Lucent Qualified Presales

COPYRIGHT ©

2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED

PRODUCT/SOLUTION Alcatel-Lucent OpenTouch™

CERTIFICATION AQPS Alcatel-Lucent OpenTouch™ R1

REFERENCE OPENPC1W1EN DELIVERY LANGUAGE English (certif. material in English)

DETAIL EXAM TYPE DURATION METHODS

30 MCQ 1 Hour On-line exam

MAXIMUM NUMBER OF PARTICIPANTS NA

PUBLIC

Presales Engineers, Solution Designers in charge of design and quote of OpenTouch™ solutions

ASSOCIATED TRAINING TRACK

● To have attended the courses:

- OPENCPS100 Starter

Page 37: Presales Training Offer

Alcatel-Lucent OpenTouchTM - Release 1 IP/SIP design

* Required technical configuration for i-learning and v-learning

Access to the Business Partner Web Site (for Customer only): https://businessportal.alcatel-lucent.com/ Internet Explorer 6 (or +) or Mozilla Firefox 3 (or+) and Adobe Flash Player 9(or +) or Acrobat Reader 9 (or +).

COPYRIG

HT ©

2011 ALCATEL-LUCENT ENTERPRISE. ALL RIG

HTS RESERVED

REFERENCE OPENCPS110EN DELIVERY LANGUAGE English (course material English)

DURATION METHODS

Virtual self-paced training on the computer.

4 day(s) Traditional classroom or practical sessions with tutorials (TAP LAB)

Tutored virtual training sessions accessible via an internet connection*

MAXIMUM NUMBER OF PARTICIPANTS 12

PUBLIC

Presales engineers

OBJECTIVES

At the end of the course, the participant will be able to:

Understand the advanced IP telephony services

Understand the IP telephony Corporate solutions (Network environment)

Understand the advanced network management services

Design and quote the presented services

The « + » of this training: This course is a complement of the starter training and provides more details on IP/SIP services.

Case study will help participant to design and quote a Complex IP telephony solution from end-to-end.

PREREQUISITES

To have attended the “Centralize your IP communications, 2011” Sales course

To have attended the “Starter” PreSales course

To have standard computer’s skills (Windows, Web browser, Microsoft Office…)

The participant will bring its own laptop for hands-on with ACTIS already installed

PROGRAM DESCRIPTION

● Advanced services

● SIP services

● Architecture with distributed call control

● Distributed services

● IP centralization

● Advanced management network services

● Network quality of service

● Security services

● Migration rules

● Quotation tools

● Dimensioning tools

● Reference Docs Library

Page 38: Presales Training Offer

Alcatel-Lucent OpenTouchTM - Release 1 UC & C design

* Required technical configuration for i-learning and v-learning

Access to the Business Partner Web Site (for Customer only): https://businessportal.alcatel-lucent.com/ Internet Explorer 6 (or +) or Mozilla Firefox 3 (or+) and Adobe Flash Player 9(or +) or Acrobat Reader 9 (or +).

COPYRIGHT ©

2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED

REFERENCE OPENCPS120EN DELIVERY LANGUAGE English (course material English)

DURATION METHODS

Virtual self-paced training on the computer.

3 day(s) Traditional classroom or practical sessions with tutorials (TAP LAB)

Tutored virtual training sessions accessible via an internet connection*

MAXIMUM NUMBER OF PARTICIPANTS 12

PUBLIC

Presales engineers

OBJECTIVES

At the end of the course, the participant will be able to:

Understand the Unified communication services

Understand the Collaboration services

Design and quote the presented services

The « + » of this training: This course is a complement of the starter training and provides more details on Unified

Communications & Collaboration services such as Video, Messaging and Reliability services. A global case study will help

participant to design and quote a Unified Communications & Collaboration solution from end-to-end.

PREREQUISITES

To have attended the “Centralize your IP communications, 2011” Sales course

To have attended the “Starter” PreSales course

To have standard computer’s skills (Windows, Web browser, Microsoft Office…)

The participant will bring its own laptop for hands-on with ACTIS already installed

PROGRAM DESCRIPTION

● Advanced services

● Messaging services

● Teamwork services

● Video services

● Multi server solutions

● Reliability services

● Integration with non Alcatel-Lucent applications

● Quotation tools

● Dimensioning tools

● Reference Docs Library

Page 39: Presales Training Offer

Alcatel-Lucent Enterprise Certification Alcatel-Lucent Certified Presales

COPYRIGHT ©

2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED

PRODUCT/SOLUTION Alcatel-Lucent OpenTouch™

CERTIFICATION ACPS Alcatel-Lucent OpenTouch™ R1

REFERENCE OPENPC2W2EN DELIVERY LANGUAGE English (certif. material in English)

DETAIL EXAM TYPE DURATION METHODS

35 MCQ 1 hour On-line exam

MAXIMUM NUMBER OF PARTICIPANTS NA

PUBLIC

Presales Engineers, Solution Designers in charge of design and quote of OpenTouch™ solutions

ASSOCIATED TRAINING TRACK

● To have attended the course:

- OPENCPS100 Starter

- OPENCPS110 IP/SIP Design

- OPENCPS120 UC & C Design

Page 40: Presales Training Offer

Alcatel-Lucent Data Networks Infrastructure

Presales

* Required technical configuration for i-learning and v-learning

Access to the Business Partner Web Site (for Customer only): https://businessportal.alcatel-lucent.com/ Internet Explorer 6 (or +) or Mozilla Firefox 3 (or+) and Adobe Flash Player 9(or +) or Acrobat Reader 9 (or +).

CO

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ESERVED

REFERENCE PS00TE951EN DELIVERY LANGUAGE English (course material in english)

DURATION METHODS

Virtual self-paced training on the computer. X hour(s) before c-learning /v-learning*

3 days Traditional classroom or practical sessions with tutorials (TAP LAB)

Tutored virtual training sessions accessible via an internet connection*

MAXIMUM NUMBER OF PARTICIPANTS 12

PUBLIC

DATA Presales Engineers, DATA Project managers, DATA Sales & Marketing representatives

OBJECTIVES

At the end of the course, the participant will be able to:

Describe Alcatel-Lucent IP Networking solutions

Products Positioning within the solution

Design the solution (if prerequisites are reached!)

Quote the solutions

PREREQUISITES

To have attended the Network Security Essentials FG00WB090

To be ACSR Data Networks (Included in the DT00WSA002 FREE I-Learning )

To have attended Technology Overview Series (IP Overview, LAN, WAN, WLAN)

PROGRAM DESCRIPTION

● The Alcatel-Lucent IP Networking Offer

● The Alcatel-Lucent LAN Solution Network Access Control

­ OmniSwitch 6250

­ OmniSwitch 6400

­ OmniSwitch 6850/6855

­ OmniSwitch 7000 Family

­ OmniSwitch 9000/9000E Family

­ OmniSwitch 10k

­ OmniSwitch 6900

● The Alcatel-Lucent WLAN Solution

­ OmniAccess 4000 Family

­ OmniAccess 6000 Family

­ OmniAccess Access Points

● The Alcatel-Lucent WAN Solution

­ OmniAccess Unified Services Gateway Routers (5740 / 5510)

● The Network Management tools

­ OmniVista 2500 NMS

­ OmniVista 3600 Air Manager

● The Network Access Control (NAC)

­ OmniVista Quarantine Manager

­ InfoExpress HIC

­ UMTS Fortinet

● The 8950 AAA characteristics

● The quotation elements and tools

● Examples and case studies

Page 41: Presales Training Offer

Alcatel-Lucent Data Networks Infrastructure OmniSwitch R7 Presales Update

* Required technical configuration for i-learning and v-learning

Access to the Business Partner Web Site (for Customer only): https://businessportal.alcatel-lucent.com/ Internet Explorer 6 (or +) or Mozilla Firefox 3 (or+) and Adobe Flash Player 9(or +) or Acrobat Reader 9 (or +).

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REFERENCE DT00CPS952EN DELIVERY LANGUAGE English (course material in English)

DURATION METHODS

Virtual self-paced training on the computer. X hour(s) before c-learning /v-learning*

1 day Traditional classroom or practical sessions with tutorials (TAP LAB)

Tutored virtual training sessions accessible via an internet connection*

MAXIMUM NUMBER OF PARTICIPANTS 12

PUBLIC

DATA Presales Engineers, DATA Project managers, DATA Sales & Marketing representatives.

OBJECTIVES

At the end of the course, the participant will be able to:

● Describe the New Alcatel-Lucent OmniSwitch generation of switches

● Position the New Alcatel-Lucent products within a solution

by addressing new customer requirements

● Design and Quote an Alcatel-Lucent Enterprise IP networking offer based on new products

PREREQUISITES

To have attended the Data & Security Presales Training PS00TE951.

To be ACSR Data Networks (Included in the DT00WSA002 FREE I-Learning ) would be a plus.

● New Global Alcatel-Lucent Enterprise IP Networking Offer overview

­ Alcatel-Lucent Operating System Release 7 newest release and hardware Overview

­ New Hardware Architecture

Omniswitch 10K

Omniswitch 6900

­ New features and benefits

­ AOS R6 and R7 releases product positioning

● New features description

­ Multi-Image and Configuration support

­ Improved ISSU Support

­ Management interface changes

­ Multi-Chassis Link Aggregation

­ Quality of service enhancements

Congestion Avoidance

Bandwidth Management

Virtual Flow Controller (VFC)

­ License Manager

­ Virtual Network Profiles

­ Other features enhancements

● Customer solution quotation

­ Quotation with the new IP networking offer

­ IP Networking case studies elaboration

Page 42: Presales Training Offer

Alcatel-Lucent Enterprise Certification Alcatel-Lucent Certified Presales

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PRODUCT/SOLUTION Alcatel-Lucent Data Networks

CERTIFICATION ACPS Alcatel-Lucent Data Networks R7

REFERENCE DT00PC2W1EN DELIVERY LANGUAGE English (certif. material in English)

DETAIL EXAM TYPE DURATION METHODS

35 MCQ 60 minutes On-line exam

MAXIMUM NUMBER OF PARTICIPANTS NA

PUBLIC

Alcatel-Lucent Business Partners, Alcatel-Lucent Account Executives and Technical Sales Engineers.

ASSOCIATED TRAINING TRACK

● To have attended the Alcatel-Lucent Data Networks Presales training course – PS00TE951/PS00WB951

Page 43: Presales Training Offer

Alcatel-Lucent Technology Training VoIP Technologies

All Rights Reserved © 2008, Alcatel-Lucent

REFERENCE FG00WB065US DELIVERY LANGUAGE English (course material in English )

DURATION METHODS

8 hours Virtual self-paced training on the computer. X hours before c-learning /v-learning

Traditional classroom or practical sessions with tutorials (TAP LAB)

Tutored virtual training sessions accessible via an internet connection

MAXIMUM NUMBER OF PARTICIPANTS - PUBLIC

Sales, Presales, Engineers who needs to know the basic knowledge of Voice over IP

OBJECTIVES

At the end of the course, the participant will be able to:

• describe the main principles of the Voice over IP as well as the used standards and protocols.

The « + » of this training:

• description of the Quality of Service solutions, such as DiffServ or 802.1p makes the student understand the importance of the quality of the network for Voice applications. The H323 and SIP standards are covered.

PREREQUISITES

• Basic knowledge on Voice environment (FG00TE082) • Basic knowledge on local network environment and on data products • TCP/IP architecture and concepts

REQUIRED TECHNICAL CONFIGURATION

For i-learning and v-learning

Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better. Virtual Microsoft Java Machine (MSJVM).

Page 44: Presales Training Offer

Alcatel-Lucent Technology Training VoIP Technologies

All Rights Reserved © 2008, Alcatel-Lucent

PROGRAM DESCRIPTION

Describe why VoIP and who is concerned Describe the scenarios for the voice over IP Compare voice and data switching techniques Understand the quality of service on IP Know the RSVP protocol and INTSERV service Know the DIFFSERV service Describe the QoS at level 2: 802.1p/Q Understand the RTP/RTCP protocol Know the H323 model of the ITU Know the SIP protocol Know the MPLS model Describe the principle of MGCP

Page 45: Presales Training Offer

Alcatel-Lucent Technology Training Network Security Essentials

All Rights Reserved © 2008, Alcatel-Lucent

REFERENCE FG00WB090US DELIVERY LANGUAGE English (course material in English)

DURATION METHODS

12 hours Virtual self-paced training on the computer. 12 hours before c-learning /v-learning

Traditional classroom or practical sessions with tutorials (TAP LAB)

Tutored virtual training sessions accessible via an internet connection

MAXIMUM NUMBER OF PARTICIPANTS 12 PUBLIC

Engineers, technicians who would like to perfect or acquire knowledge in the network security domains

OBJECTIVES

At the end of the course, the participant will be able to:

• Know the concepts and solutions used in the deployment of Security in an Enterprise network

The « + » of this training:

• Give the participant a general culture on network security that would allow him to better comprehend deployment challenges in today and tomorrow‘s communication solutions

• This training does not include demos and labs, unlike the classroom one (FG00TE081)

PREREQUISITES

• It is strongly recommended to have the knowledge in data networks and TCP/IP protocols

REQUIRED TECHNICAL CONFIGURATION

For i-learning

Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better. Virtual Microsoft Java Machine (MSJVM).

Page 46: Presales Training Offer

Alcatel-Lucent Technology Training Network Security Essentials

All Rights Reserved © 2008, Alcatel-Lucent

PROGRAM DESCRIPTION

To describe malicious behaviors with some attack examples

To present the firewall and the offered services in a security solution

To present bases of cryptography used in confidentiality and encryption

To describe the principles of Digital signatures, Certificates and Public Key Infrastructure and the associated services

To present the VPN solution and services provided in a security solution

To describe the IPSEC characteristics and its role in VPN

To present the available authentication technologies and their use in networks

To present the mechanisms for securing communications between two parties: session level

To describe the security impacts in the set-up of a wireless solution on a existing network

To describe the associated security possibilities of the Alcatel-Lucent communication solutions

APPENDIXES

To describe the risk analysis and security policy concepts

To describe the institutional actors of Security and legal aspects

To present the IDS and the offered services in a security solution

To increase the participants awareness of the security aspects of their web browser

To present the Viruses, Trojans, and Worms phenomenon on the basis of examples and prevention and protection measures

Page 47: Presales Training Offer

ESD Essentials Technical Overview Series: LAN

All Rights Reserved © 2008, Alcatel-Lucent

REFERENCE TBU30052W DELIVERY LANGUAGE English (course material in English)

DURATION METHODS

0.40 hour Virtual self-paced training on the computer.

MAXIMUM NUMBER OF PARTICIPANTS NOT APPLICABLE PUBLIC

ESD internal sales and pre-sales community and Business Partners. Others interested in basic knowledge of this technology.

OBJECTIVES

At the end of the course, the participant will be able to: • Describe where Local Area Networks came from • Describe the current status of LANs • Describe where LANs are heading in the enterprise

PREREQUISITES

• Proficient in Sales or Pre-Sales Skills

REQUIRED TECHNICAL CONFIGURATION

For i-learning and v-learning Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better. Virtual Microsoft Java Machine (MSJVM).

Page 48: Presales Training Offer

ESD Essentials Technical Overview Series: LAN

All Rights Reserved © 2008, Alcatel-Lucent

PROGRAM DESCRIPTION In just 25 minutes, learn where LANs came from, where they are now, and where they are heading in the Enterprise.

Page 49: Presales Training Offer

ESD Essentials IP Overview

All Rights Reserved © 2008, Alcatel-Lucent

REFERENCE TGK30001W DELIVERY LANGUAGE English (course material in English)

DURATION METHODS

1.00 hours Virtual self-paced training on the computer. X hours before c-learning /v-learning

MAXIMUM NUMBER OF PARTICIPANTS NOT APPLICABLE PUBLIC

ESD internal sales and pre-sales community and Business Partners. Others interested in basic knowledge of this technology.

OBJECTIVES At the end of this course the student will understand:

• key IP technologies • the role of IP Technology in the enterprise

PREREQUISITES

• Proficient in Sales or Pre-Sales Skills

REQUIRED TECHNICAL CONFIGURATION

For i-learning and v-learning Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better. Virtual Microsoft Java Machine (MSJVM).

Page 50: Presales Training Offer

ESD Essentials IP Overview

All Rights Reserved © 2008, Alcatel-Lucent

PROGRAM DESCRIPTION The first in a series of Technology Overviews. This IP webcast is presented by industry analyst and educator Steve Shepard. It provides essential background on key IP technologies and their use in today's Enterprise. This course is organized as follows:

1. Intro to IP 2. Early Internet History 3. Internet Mgmt 4. Layered Protocols 5. IP Addressing 6. Routing in IP 7. TCP and UDP 8. MPLS

Page 51: Presales Training Offer

ESD Essentials Technical Overview Series: WAN

All Rights Reserved © 2008, Alcatel-Lucent

REFERENCE 3EY0SA065US DELIVERY LANGUAGE English (course material in English)

DURATION METHODS

0.25 hours Virtual self-paced training on the computer. X hours before c-learning /v-learning

MAXIMUM NUMBER OF PARTICIPANTS NOT APPLICABLE PUBLIC

ESD internal sales and pre-sales community and Business Partners. Others interested in basic knowledge of this technology.

OBJECTIVES

At the end of this course the student will understand: WAN technology

• why WAN is important to the Enterprise • why WLAN is so important in the enterprise.

PREREQUISITES

• Proficient in Sales or Pre-Sales Skills

REQUIRED TECHNICAL CONFIGURATION

For i-learning and v-learning Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better. Virtual Microsoft Java Machine (MSJVM).

Page 52: Presales Training Offer

ESD Essentials Technical Overview Series: WAN

All Rights Reserved © 2008, Alcatel-Lucent

PROGRAM DESCRIPTION

Learn about Wireless Access Networks including what they are and what they are used for. The course also covers the fundamental infrastructure and different options for WAN transport. In just 12 minutes, find out why WAN is so important in the enterprise.

Page 53: Presales Training Offer

ESD Essentials Technical Overview Series: WLAN

All Rights Reserved © 2008, Alcatel-Lucent

REFERENCE 3EY0SA064US DELIVERY LANGUAGE English (course material in English)

DURATION METHODS

0.40 hours Virtual self-paced training on the computer. X hours before c-learning /v-learning

MAXIMUM NUMBER OF PARTICIPANTS NOT APPLICABLE PUBLIC

ESD internal sales and pre-sales community and Business Partners. Others interested in basic knowledge of this technology.

OBJECTIVES

At the end of this course the student will understand: • Wireless LAN and related technologies (802.11a,b,g,and n; HiperLAN; WiMAX, Bluetooth) • Security considerations in wireless environments. • Why WLAN is so important in the enterprise.

PREREQUISITES

• Proficient in Sales or Pre-Sales Skills

REQUIRED TECHNICAL CONFIGURATION

For i-learning and v-learning Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better. Virtual Microsoft Java Machine (MSJVM).

Page 54: Presales Training Offer

ESD Essentials Technical Overview Series: WLAN

All Rights Reserved © 2008, Alcatel-Lucent

PROGRAM DESCRIPTION Learn about Wireless LAN and related technologies (802.11a,b,g,and n; HiperLAN; WiMAX, Bluetooth) as well as security considerations in wireless environments. In just 20 minutes, find out why WLAN is so important in the enterprise.

Page 55: Presales Training Offer

Alcatel-Lucent Enterprise Certification Alcatel-Lucent Qualified Presales

All Rights Reserved © 2010, Alcatel-Lucent

PRODUCT/SOLUTION Alcatel-Lucent VitalQIP IP Address Management R7

CERTIFICATION AQPS Alcatel-Lucent VitalQIP IP Address Management R7

REFERENCE PS00TC0C13US DELIVERY LANGUAGE English (certif. material in English)

DETAIL EXAM TYPE DURATION METHODS

20 MCQ 1 hour On-line exam.

MAXIMUM NUMBER OF PARTICIPANTS NA

PUBLIC

Alcatel-Lucent Business Partners, Alcatel-Lucent Account Executives and Technical Sales Engineers.

ASSOCIATED TRAINING TRACK

VQ-DE-002W – VitalQIP IPAM software Presales / Design & Engineering

Page 56: Presales Training Offer

Alcatel-Lucent VitalQIP IP Address Management R7 Design & Engineering / VitalQIP Presales

All Rights Reserved © 2010, Alcatel-Lucent

REFERENCE VQ-DE-002W DELIVERY LANGUAGE English (course material in English)

DURATION METHODS

5 hours Virtual self-paced training on the computer. 5 hours before c-learning /v-learning

Traditional classroom or practical sessions with tutorials (TAP LAB)

Tutored virtual training sessions accessible via an internet connection

MAXIMUM NUMBER OF PARTICIPANTS NOT APPLICABLE PUBLIC

Alcatel-Lucent Business Partners, Alcatel-Lucent Account Executives and Technical Sales Engineers

OBJECTIVES

At the end of the course, the participant will be able to:

• Demonstrate a basic understanding of VitalQIP deployment options with customers • Effectively discuss VitalQIP deployment options with customers • Prepare customers for future IPAM needs

PREREQUISITES

• Basic understanding of IPAM and address management • Prior knowledge of the VitalQIP portfolio, such as Alcatel-Lucent DNS and DHCP, as well as the VitalQIP

Add-on modules • Experience collaborating with both account representatives and customers to formulate customized

solutions for complex IP network needs

Page 57: Presales Training Offer

Alcatel-Lucent VitalQIP IP Address Management R7 Design & Engineering / VitalQIP Presales

All Rights Reserved © 2010, Alcatel-Lucent

PROGRAM DESCRIPTION

Learn about VitalQIP deployment options and how to effectively discuss them with customers. Also learn how to prepare customers for future IPAM needs.

This course consists of the following 7 lessons, followed by an end-of-course assessment.

1. VitalQIP IP Address Management and Solutions - Review IPAM issues driving converged networks' migration, examine Vital QIP offer comments, and evaluate VitalQIP management services.

2. VitalQIP Planning and Deployment – Analyze deployment options, identify platforms and databases for VitalQIP, describe the three server roles and VitalQIP services and describe deployment scenarios, new features, and licensing policies.

3. DNS and DHCP – Describe DNS basics, capabilities and security resources. Describe DHCP basics, capabilities and failover procedures.

4. VitalQIP Add-on Modules – Identify basic functional independence of VitalQIP Add-on modules, their primary functions and how they benefit customers.

5. VitalQIP FCAPS Issues - Access authentication callouts. Describe how to configure the subnet infrastructure. Discuss static and dynamic IP objects and locate objects to be added, modified or deleted. Access reports and understand User-defined Attributes. Describe how to configure an address reclamation and advise customers on basic message processing security issues. Access Message Routing screens. Prepare for disaster recovery and know where to find help with operational problems.

6. VitalQIP 7.2 Winning innovations – Identify key VitalQIP elements that enhance benefit WSPs. Identify R7.2 impacts for VoIP and IMS. Evaluate VitalQIP innovations for IPv6 and discuss customers’ migration options. Find additional technical information to maximize success.

7. VitalQIP Installation Requirements – Learn how to prepare, install and configure VitalQIP 7.2.

Page 58: Presales Training Offer

Alcatel-Lucent Enterprise Certification Alcatel-Lucent Qualified Presales

All Rights Reserved © 2008, Alcatel-Lucent

PRODUCT/SOLUTION Alcatel-Lucent VitalSuite Performance Management Software R10

CERTIFICATION AQPS Alcatel-Lucent VitalSuite Performance Management Software R10

REFERENCE PS00TC0C17US DELIVERY LANGUAGE English (certif. material in English)

DETAIL EXAM TYPE DURATION METHODS

20 MCQ 1 hour On-line exam.

MAXIMUM NUMBER OF PARTICIPANTS NA

PUBLIC

Alcatel-Lucent Business Partners, Alcatel-Lucent Account Executives and Technical Sales Engineers.

ASSOCIATED TRAINING TRACK

VS-DE-002W – VitalSuite Performance Management Software – Presales / Design & Engineering

Page 59: Presales Training Offer

Alcatel-Lucent VitalSuite Performance Management Software R10

Design & Engineering / Presales

All Rights Reserved © 2010, Alcatel-Lucent

REFERENCE VS-DE-002W DELIVERY LANGUAGE English (course material in English)

DURATION METHODS

6 hours Virtual self-paced training on the computer.

Traditional classroom or practical sessions with tutorials (TAP LAB)

Tutored virtual training sessions accessible via an internet connection

MAXIMUM NUMBER OF PARTICIPANTS - PUBLIC

Alcatel-Lucent Business Partners pre-sales technical support consultants or system engineers who will provide technical support for sales calls with potential customers.

OBJECTIVES

At the end of the course, the participant will have got:

• Network design considerations and technical details of each product in the Performance Management offer, which consists of VitalSuite (R10.2) product (VitalSuite NET, VitalSuite APPS, and VitalSuite ART).

PREREQUISITES

• To have familiarity with RFP requests • To have attended the 2h FREE I-Learning course (VitalSuite Performance Management Software Sates

training)

Page 60: Presales Training Offer

Alcatel-Lucent VitalSuite Performance Management Software R10

Design & Engineering / Presales

All Rights Reserved © 2010, Alcatel-Lucent

PROGRAM DESCRIPTION

To describe the technical specifications of the offer and the design specifications/requirements for which they are suited.

To describe the appropriate markets for the VitalSuite offer

To describe the offer applications and deployment options

To recognize and address customer requirements for the VitalSuite offer

Page 61: Presales Training Offer

Alcatel-Lucent OmniSwitch & CyberGatekeeper Host integrity Check & Network Access Control Solutions Presales

All Rights Reserved © 2009, Alcatel-Lucent University

REFERENCE SECUWP003US DELIVERY LANGUAGE English (course material in English)

DURATION METHODS

6 hours Virtual self-paced training on the computer. 6 hours

Traditional classroom or practical sessions with tutorials (TAP LAB)

Tutored virtual training sessions accessible via an internet connection

MAXIMUM NUMBER OF PARTICIPANTS UNLIMITED PUBLIC Wired/Wireless Network and System Administrators, System Engineers, and Integrators

OBJECTIVES

At the end of the course, the participant will be able to:

• Explain Alcatel-Lucent’s Enterprise Security Blueprint

• Present a technical overview of Alcatel-Lucent’s and InfoExpress’s NAC/HIC solution

• Position Alcatel-Lucent’s and InfoExpress’s NAC/HIC solution in customer networks

• Identify key decision-makers within an organization to tell about Alcatel-Lucent’s and InfoExpress’s NAC/HIC solution

• Size and price solutions employing OmniSwitch 6400 & 6850 and CyberGatekeeper Servers

• Discuss the benefits of Alcatel-Lucent’s and InfoExpress’s NAC/HIC solution

This course is intended to also prepare participants for the on line SECUPC1W2 – AQPS certification examination (60 minutes / 20 questions).

PREREQUISITES

• Basic Enterprise Security technology and terminology • Familiarity with Network Access Control (NAC) • Familiarity with Host Integrity Check (HIC) • Familiarity with OmniSwitch family of products • Experience in planning and installing enterprise network solutions

Page 62: Presales Training Offer

Alcatel-Lucent OmniSwitch & CyberGatekeeper Host integrity Check & Network Access Control Solutions Presales

All Rights Reserved © 2009, Alcatel-Lucent University

PROGRAM DESCRIPTION

Modules - Enterprise Security by Alcatel-Lucent - Host Integrity Check with Network Access Control

- OmniSwitch / CyberGatekeeper for Host Integrity Check with NAC - CyberGatekeeper DNAC for Host Integrity Check - Demonstrations - CyberGatekeeper Case Studies - Why Alcatel-Lucent and InfoExpress? - Offer, Positioning, Licensing, and Pricing - Back-up (Collateral) and CyberGatekeeper Competitive Analysis

Page 63: Presales Training Offer

Alcatel-Lucent Office Communication Solutions Advanced Presales

All Rights Reserved © 2008, Alcatel-Lucent

REFERENCE PS00TE922US DELIVERY LANGUAGE English (course material in English)

DURATION METHODS

Virtual self-paced training on the computer

2 days Traditional classroom or practical sessions with tutorials (TAP LAB)

Tutored virtual training sessions accessible via an internet connection

MAXIMUM NUMBER OF PARTICIPANTS 12

PUBLIC

Pre-Sales Engineers

Project managers

Sales & Marketing representatives

OBJECTIVES

At the end of the course, the participant will be able to:

• Describe the Alcatel-Lucent OmniTouch Call Center Office Application

• Describe VoIP over VPN

• Describe PIMphony application

The « + » of this training:

• Via a case study on Actis, the participant will design a complex OmniPCX Office solution (ACD, VoIP Over VPN)

PREREQUISITES

• To have attended the Office Communication Solutions Standard Presales training course

• To have attended the Office Communication Solutions Sales training courses ( FREE I-Learning on the ABPWS )

REQUIRED TECHNICAL CONFIGURATION

For i-learning and v-learning

Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better. Virtual Microsoft Java Machine (MSJVM).

For v-learning only

Access to the Internet with 8 KBytes/s available bandwidth per participant.

Internet Explorer version 5.5 or better. Virtual Microsoft Java Machine (MSJVM).

Page 64: Presales Training Offer

Alcatel-Lucent Office Communication Solutions Advanced Presales

All Rights Reserved © 2008, Alcatel-Lucent

PROGRAM DESCRIPTION

Describe the Alcatel-Lucent OmniTouch Call Center Office (architecture, data collection)

• Describe and use the quotation tool for the Call Center Office

• Perform case studies:

o Non dedicated agents with call distribution optimization

o Dedicated agents with call distribution prioritization

o Call Center distribution with screen popup

o Free seating Call Center

Describe the CTI solutions

Describe the multi-sites configuration

Describe the Internet features (Shared internet access, Firewall, Proxy, DHCP Server, DNS server, File server, VPN, RAS, Intranet)

VoIP: Networking and VPN

• Make a description of VPN and VoIP with OmniPCX Office

• Describe VPN site to site

• Describe VPN client to site

• Describe Small branch office IPsec VPN

• Describe the methodology, rules and recommendations for VoIP solutions engineering recommended by the technical support

• Describe and use the presales tools

• Perform case studies

• Make an online demo with an OmniPCX Office VoIP over VPN site to site and client to site

Describe the PIMphony application (PIMphony, PIMphony IP, PIMphony attendant, screen popup)

Describe Visual Mailbox

Describe the assistant and Call Log menu

Page 65: Presales Training Offer

Alcatel-Lucent Office Communication Solutions Standard Presales

All Rights Reserved © 2008, Alcatel-Lucent

REFERENCE PS00TE921US DELIVERY LANGUAGE English (course material in English)

DURATION METHODS

3 hours Virtual self-paced training on the computer. 3 hours before c-learning /v-learning

3 days Traditional classroom or practical sessions with tutorials (TAP LAB)

Tutored virtual training sessions accessible via an internet connection

MAXIMUM NUMBER OF PARTICIPANTS 12

PUBLIC

Pre-Sales Engineers

Project managers

Sales & Marketing representatives

OBJECTIVES

At the end of the course, the participant will be able to:

• Describe the Alcatel-Lucent OmniPCX Office Services (Voice, Data, Internet)

• Describe the Alcatel-Lucent Extended Communication Server

• Describe the Alcatel-Lucent OmniStack 6200, OmniSwitch 6250 & 6400

• Introduce the Alcatel-Lucent PIMphony application

• Achieve skills to analyze and design OmniPCX Office offers

The « + » of this training:

• Via a case study on Actis, the participant will design a global solution (Mobility, Guest, Internet …)

PREREQUISITES

• To have knowledge of PCX's

• To have knowledge of Internet protocols, LAN technologies, security

• To have attended the Office Communication Solution Sales training courses (FREE I-Learning on the ABPWS )

REQUIRED TECHNICAL CONFIGURATION

For i-learning and v-learning

Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better. Virtual Microsoft Java Machine (MSJVM).

Page 66: Presales Training Offer

Alcatel-Lucent Office Communication Solutions Standard Presales

All Rights Reserved © 2008, Alcatel-Lucent

PROGRAM DESCRIPTION

Phase 1: i-learning 3 hours

To describe the Alcatel-Lucent OmniPCX Office and Alcatel-Lucent Extended Communication Server positioning

To describe the Alcatel-Lucent OmniPCX Office and Alcatel-Lucent Extended Communication Server key points

To describe the Alcatel-Lucent OmniPCX Office architecture:

• Architecture overview

• Boards description

• Media Gateway description

• Multi sites solutions

To describe the sets and plug-wares of the Alcatel-Lucent OmniPCX Office:

• Alcatel 8 and 9 series terminals

• Alcatel-Lucent 300/400 DECT handsets

• Alcatel-Lucent 310/610 WLAN handsets

• PIMphony

To describe the administration tools for the Alcatel-Lucent OmniPCX Office:

• OMC – product management

• WBM – Web based management

• OmniVista 4760

To know the Alcatel-Lucent OmniPCX Office VoWLAN solution

To know the Alcatel-Lucent OmniPCX Office SIP services

To describe the Alcatel-Lucent Extended Communication Server architecture

• Platforms

• Packages

To describe the Alcatel-Lucent Extended Communication Server Graphical User Interface

To describe the Alcatel-Lucent OmniStack 6200 OmniSwitch 6250 & 6400 (positioning, key points, architecture, main features)

To describe the ordering & licensing

Page 67: Presales Training Offer

Alcatel-Lucent Office Communication Solutions Standard Presales

All Rights Reserved © 2008, Alcatel-Lucent

Phase 2: c-learning 3 days

Alcatel-Lucent OmniPCX Office

To remind of the Alcatel-Lucent OmniPCX Office architecture

To describe the management tools and capabilities

To describe the OmniPCX Office telephony features:

• Greetings and Music On Hold

• Dialing plans and the associated services: o Internal dialing plan o Public dialing plan o Private dialing plan o Services in communication

• Groups: o Hunting group o Pick-up group o Broadcast group o Manager / Secretary group

• Subscriber’s features: o Keys o Sets profiles o Dynamic routing o Personal speed dialing o Features rights

• Multiset

• Personal assistant

• Incoming calls services: o OP groups and time ranges o Call distribution o Pre-announcement o OP group forwarding

• Outgoing call services: o Trunk groups o Traffic sharing o Barring o Collective directory o Trunk allocation

• 6-party conference

• ARS service

To describe the mobility solution

• DECT

• Twinset

• Cellular Extension ACE/MCE

• WIFI

To describe the voicemail application

To describe the Internal accounting (IP and V24)

To describe the SIP in the OmniPCX Office:

• Direct RTP

• SIP gateway

Page 68: Presales Training Offer

Alcatel-Lucent Office Communication Solutions Standard Presales

All Rights Reserved © 2008, Alcatel-Lucent

To describe the multiple automated attendant

• Called/calling number distribution

• Multi Levels

• Multi Languages

To describe the Alcatel-Lucent OmniPCX Office hotel/healthcare solution

Extended Communication Server

To describe the Extended Communication Server ICT services:

• Surf Control

• Secured Network Architecture

• VPN Configurations

• Mail Server

• Web Service Management

• DNS Service Management

To describe the Extended Communication Server collaboration & mobility services:

• Mobile Desktop & Virtual Mobile Desktop applications

• Multimodal Communication Companion (MCC)

• Alcatel-Lucent connector for Outlook

• Information access and sharing : o e-mails (webmail and/or client interface), o Calendar (personal or shared), o contacts (personal, group, enterprise)

• Archiving and documents sharing

To describe the Extended communication Server convergence with the OmniPCX Office:

• Click to call (direct, contacts)

• Nomadic services

• Supervision, call log, voice mail, forwarding

To describe the Integrated XML Web Services

To describe the ECS Home Workers SIP SoftPhone

To describe the FAX Server Solution

To describe the ECS Push Mobile Solution

Infrastructure

To describe the Alcatel-Lucent OmniStack 6200, OmniSwitch 6250 & 6400

To describe and use the quotation tools (Actis)

To perform case studies

Page 69: Presales Training Offer

Alcatel-Lucent Unified Communications R6 UC Upgrade R5 to R6

All Rights Reserved © 2009, Alcatel-Lucent

REFERENCE 8400PS601US DELIVERY LANGUAGE English (course material in English)

DURATION METHODS

3 hours Virtual self-paced training on the computer

Traditional classroom or practical sessions with tutorials (TAP LAB)

Tutored virtual training sessions accessible via an internet connection

MAXIMUM NUMBER OF PARTICIPANTS PUBLIC

• Presales engineers

OBJECTIVES

At the end of the course, the participant will be able to describe, design & quote the newness for Unified Communications Solution R6.

Security subjects such as VoIP encryption are detailed in the Security course (refer to OmniPCX Enterprise curricula)

PREREQUISITES

• To have attended the OmniTouch Unified Communications R5 Presales course

REQUIRED TECHNICAL CONFIGURATION

For v-learning Access to the Business Partner Web Site. Internet Explorer version 5.5 or greater, Macromedia Flash 7 and Acrobat Reader version 6 or greater. Virtual Microsoft Java Machine (MSJVM).

Page 70: Presales Training Offer

Alcatel-Lucent Unified Communications R6 UC Upgrade R5 to R6

All Rights Reserved © 2009, Alcatel-Lucent

PROGRAM DESCRIPTION To describe newness on Alcatel Unified Communications & Collaboration Solution R6:

• My Instant Communicator enhancements • Teamwork Services enhancements • Deprecated features

To outline the new OmniTouch 8400 ICS R6

To outline the new 8440 Messaging Software

To outline the Mobility Services (My Instant Communicator on mobile devices)

To quote the newness

Page 71: Presales Training Offer

Alcatel-Lucent Enterprise Certification Alcatel-Lucent Certified Presales

All Rights Reserved © 2009, Alcatel-Lucent

PRODUCT/SOLUTION Alcatel-Lucent Unified Communications

CERTIFICATION ACPS Alcatel-Lucent Unified Communications R6 Upgrade

REFERENCE 8400PC2U1US DELIVERY LANGUAGE English (certif. material in english)

DETAIL EXAM TYPE DURATION METHODS

20 MCQ 1 hour Virtual exam on the computer.

MAXIMUM NUMBER OF PARTICIPANTS NA

PUBLIC Presales Engineers, Solution Designers in charge of design and quote of Unified Communication solutions (for ACPS Alcatel-lucent Unified Communications Designer R5 certified)

ASSOCIATED TRAINING TRACK

• To have attended the courses: - 8400PS601 Unified Communications Upgrade R5 to R6

Page 72: Presales Training Offer

Alcatel-Lucent Enterprise Certification Alcatel-Lucent Certified Presales

COPYRIGHT ©

2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED

PRODUCT/SOLUTION Alcatel-Lucent IP Telephony

CERTIFICATION ACPS Alcatel-Lucent IP Telephony Expert R10 Upgrade

REFERENCE ENTPPC2U1EN DELIVERY LANGUAGE English (certif. material in English)

DETAIL EXAM TYPE DURATION METHODS

20 MCQ 1 Hour On-line exam

MAXIMUM NUMBER OF PARTICIPANTS NA

PUBLIC

Presales Engineers, Solution Designers in charge of design and quote of Medium and Large IP telephony solutions (only for

ACPS VoIP & Network Designer R9 certified)

ASSOCIATED TRAINING TRACK

● To have attended the course:

- ENTPWPS102 Upgrade R9 to R10 Presales

Page 73: Presales Training Offer

Alcatel-Lucent OpenTouchTM - Release 1 Evolution for Solution Designers

* Required technical configuration for i-learning and v-learning

Access to the Business Partner Web Site (for Customer only): https://businessportal.alcatel-lucent.com/ Internet Explorer 6 (or +) or Mozilla Firefox 3 (or+) and Adobe Flash Player 9(or +) or Acrobat Reader 9 (or +).

CO

PYRIG

HT ©

2011 A

LCATEL-L

UCEN

T E

NTERPRIS

E. ALL R

IGH

TS R

ESERVED

REFERENCE OPENVPS130EN DELIVERY LANGUAGE English (course material English)

DURATION METHODS

1 hour Virtual self-paced training on the computer. 1 hour before v-learning*

Traditional classroom or practical sessions with tutorials (TAP LAB)

1 day Tutored virtual training sessions accessible via an internet connection*

MAXIMUM NUMBER OF PARTICIPANTS 12

PUBLIC

Presales engineers experienced on Alcatel-Lucent OmniPCX Enterprise and Alcatel-Lucent OmniTouch 8400 Instant Communication Suite

OBJECTIVES

At the end of the course, the participant will be able to:

Understand OpenTouchTM Solutions architecture

Understand the new services introduced with OpenTouchTM Solutions

Understand the new services introduced with Alcatel-Lucent OmniVista 8770 NMS

Design and quote the presented services

The « + » of this training: Case study will help participant to design and quote an OpenTouchTM solution from end-to-end.

PREREQUISITES

To have attended the “Alcatel-Lucent Enterprise Communications, 2011” Sales course

To have attended the “Selling MyIC Phone & its openness capability, 2011” Sales course

To have standard computer’s skills (Windows, Web browser, Microsoft Office…)

The participant will bring its own laptop for hands-on with ACTIS already installed

PROGRAM DESCRIPTION

● Solution Architecture

● New Client My IC Phone 8082

● Multimedia services evolution

● Network management services evolution

● Topologies and migration scenario

● Pricing model

● Quotation rules

● Case study

● Reference Docs Library

Page 74: Presales Training Offer

Alcatel-Lucent OmniPCX Enterprise - Release 10 Upgrade R9 to R10 presales

* Required technical configuration for i-learning and v-learning

Access to the Business Partner Web Site (for Customer only): https://businessportal.alcatel-lucent.com/ Internet Explorer 6 (or +) or Mozilla Firefox 3 (or+) and Adobe Flash Player 9(or +) or Acrobat Reader 9 (or +).

COPYRIGHT ©

2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED

REFERENCE ENTPWPS102EN DELIVERY LANGUAGE English (course material English)

DURATION METHODS

1 hour Virtual self-paced training on the computer.

Traditional classroom or practical sessions with tutorials (TAP LAB)

Tutored virtual training sessions accessible via an internet connection*

MAXIMUM NUMBER OF PARTICIPANTS NA

PUBLIC

Presales engineers experienced on Alcatel-Lucent OmniPCX Enterprise and Alcatel-Lucent Omnivista 4760 NMS

OBJECTIVES

At the end of the course, the participant will be able to:

Understand the new OmniPCX Enterprise features

Understand the new OmniVista 4760 NMS features

Design and quote the presented services

PREREQUISITES

To have attended the “Alcatel-Lucent Enterprise Communications, 2011” Sales course

To have attended the “Selling MyIC Phone & its openness capability, 2011” Sales course

To have attended the Presales course on former release

PROGRAM DESCRIPTION

● New OmniPCX enterprise business features

● My IC phone 8082 in hospitality mode

● New DECT 500 handset

● New 4059 Extended Edition attendant

● VoWLAN enhancements

● SIP enhancements

● OmniVista 4760 evolution

● Quotation rules

Page 75: Presales Training Offer

Alcatel-Lucent OpenTouchTM - Release 1 Evolution for Solution Designers

* Required technical configuration for i-learning and v-learning

Access to the Business Partner Web Site (for Customer only): https://businessportal.alcatel-lucent.com/ Internet Explorer 6 (or +) or Mozilla Firefox 3 (or+) and Adobe Flash Player 9(or +) or Acrobat Reader 9 (or +).

CO

PYRIG

HT ©

2011 A

LCATEL-L

UCEN

T E

NTERPRIS

E. ALL R

IGH

TS R

ESERVED

REFERENCE OPENCPS130EN DELIVERY LANGUAGE English (course material English)

DURATION METHODS

1 hour Virtual self-paced training on the computer. 1 hour before c-learning*

1 day Traditional classroom or practical sessions with tutorials (TAP LAB)

Tutored virtual training sessions accessible via an internet connection*

MAXIMUM NUMBER OF PARTICIPANTS 12

PUBLIC

Presales engineers experienced on Alcatel-Lucent OmniPCX Enterprise and Alcatel-Lucent OmniTouch 8400 Instant Communication Suite

OBJECTIVES

At the end of the course, the participant will be able to:

Understand OpenTouchTM Solutions architecture

Understand the new services introduced with OpenTouchTM Solutions

Understand the new services introduced with Alcatel-Lucent OmniVista 8770 NMS

Design and quote the presented services

The « + » of this training: case study will help participant to design and quote an OpenTouchTM solution from end-to-end.

PREREQUISITES

To have attended the “Alcatel-Lucent Enterprise Communications, 2011”Sales course

To have attended the “Selling MyIC Phone & its openness capability, 2011” Sales course

To have standard computer’s skills (Windows, Web browser, Microsoft Office…)

The participant will bring its own laptop for hands-on with ACTIS already installed

PROGRAM DESCRIPTION

● Solution Architecture

● New Client My IC Phone 8082

● Multimedia services evolution

● Network management services evolution

● Topologies and migration scenario

● Pricing model

● Quotation rules

● Case study

● Reference Docs Library

Page 76: Presales Training Offer

Alcatel-Lucent OmniPCX Enterprise - Release 10 R10 to R10.1 evolution

* Required technical configuration for i-learning and v-learning

Access to the Business Partner Web Site (for Customer only): https://businessportal.alcatel-lucent.com/ Internet Explorer 6 (or +) or Mozilla Firefox 3 (or+) and Adobe Flash Player 9(or +) or Acrobat Reader 9 (or +).

CO

PYRIG

HT ©

2011 A

LCATEL-L

UCEN

T E

NTERPRIS

E. ALL R

IGH

TS R

ESERVED

REFERENCE ENTPWPS121EN DELIVERY LANGUAGE English (course material English)

DURATION METHODS

2 hours Virtual self-paced training on the computer.

Traditional classroom or practical sessions with tutorials (TAP LAB)

Tutored virtual training sessions accessible via an internet connection*

MAXIMUM NUMBER OF PARTICIPANTS NA

PUBLIC

Presales engineers experienced on Alcatel-Lucent OmniPCX Enterprise and Alcatel-Lucent Omnivista 4760 NMS

OBJECTIVES

At the end of the course, the participant will be able to:

Understand the new OmniPCX Enterprise features

Design and quote the presented services

PREREQUISITES

To have attended the “Alcatel-Lucent Enterprise Communications, 2011” Sales course

To have attended the “Selling MyIC Phone & its openness capability, 2011” Sales course

To have attended the Presales course on former release

PROGRAM DESCRIPTION

● New OmniPCX enterprise business features

● New IP DECT solution

● New OmniTouch 8232 DECT handset

● Attendant evolutions

● SIP enhancements

● Desk sharing

● Virtualization

● Quotation rules