PREPARING TO GOSPRING | SUMMER | AUTUMN

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We hope this guide provides useful information to enhance your Rocky Mountaineer journey, and we look forward to seeing you onboard!

Thank you for choosing Rocky Mountaineer, the all-daylight luxury train to the Canadian Rockies. We are excited to be part of your Canadian travel experience!

The preparation and anticipation of a trip can be almost as exciting as the holiday itself. So we’ve created a guide to help you with your planning and to ensure that you have a seamless journey with us.

You’ll find answers here to frequently asked questions, as well as helpful tips and details. Our website rockymountaineer.com is also a valuable resource.

We believe that the more you know about Rocky Mountaineer, the Pacific Northwest, and the Canadian Rockies in advance of your trip, the more you will appreciate your time with us.

WELCOME ABOARD

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Remember to review all the documents we’ve sent you before you travel. If you have any questions, please call us at 1-800-665-7245 (Canada & USA) or 1-604-606-7245.

WHAT TO PACK FOR YOUR CANADIAN ROCKIES AND PACIFIC NORTHWEST JOURNEYIn Alberta and British Columbia, temperatures can vary significantly depending on location, time of day, and the season. Kamloops, in particular, can be very warm in the summer, while in the alpine regions, the weather can change dramatically in a short time. Please see below for average daily temperature ranges.

We recommend that you prepare for different weather conditions. Dress in layers and bring a sweater, pants/trousers, and a light topcoat or raincoat, as well as lightweight summer wear to make your time in the Rockies the most comfortable. Spring and autumn weather conditions can often include cool-to-cold temperatures and even snowfall, so bring warm and waterproof layers if you’re visiting during these times.

Visit www.weather.gc.ca for up-to-date weather information.

WHAT TO PACK WHILE TRAVELLING ONBOARD ROCKY MOUNTAINEERFor your comfort, we recommend that you bring a day pack or bag that is small enough to fit at your feet onboard the train, as there is no overhead or under-seat storage. You will not have access to your checked luggage until you arrive at the station or hotel at the end of the day.

Please also bring all medications, medical equipment, valuables, travel documents, and personal items onboard the train.

Dress code onboard Rocky Mountaineer is smart casual. We suggest you bring:– Comfortable, cool layers, as temperatures may

fluctuate as we travel through various regions– A light jacket or sweater, as the air conditioning may

feel just right for some but chilly for others– A hat/cap and sunglasses for sunny days

Due to the natural movement of the train and the spiral staircase in our GoldLeaf Service coach, flat-soled shoes with grip are recommended.

BEFORE LEAVING HOME

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BEFORE LEAVING HOME 3

TRAVEL DOCUMENTS & CHECK-IN PROCEDURES 8

TRAIN STATION TRANSFERS & LOCATIONS 11

ONBOARD ROCKY MOUNTAINEER 13

KAMLOOPS, WHISTLER & QUESNEL OVERNIGHT STOPS 17

DESTINATIONS 18

IMPORTANT INFORMATION 23

WHEN YOU RETURN HOME 25

CONTENTS

Please note that in Kamloops the temperature can rise to as high as 40°C/104°F in July and August.

FAHRENHEITVANCOUVER KAMLOOPS ROCKIES WHISTLER QUESNEL

APR 43 – 55 38 – 63 27 – 48 32 – 54 31 – 57

MAY 48 – 63 46 – 70 32 – 57 39 – 61 39 – 66

JUN 54 – 68 54 – 77 37 – 70 45 – 68 46 – 73

JUL 57 – 72 57 – 84 45 – 75 48 – 75 50 – 77

AUG 57 – 72 55 – 82 41 – 72 48 – 75 48 – 77

SEP 52 – 66 48 – 72 36 – 61 43 – 68 41 – 68

OCT 45 – 57 37 – 57 27 – 50 36 – 52 33 – 54

CELSIUSVANCOUVER KAMLOOPS ROCKIES WHISTLER QUESNEL

APR 6 – 13 3 –  17 -3 – 9 0 – 12 -1 – 14

MAY 9 – 17 8 – 21 0 – 14 4 – 16 4 – 19

JUN 12 – 20 12 – 25 3 – 21 7 – 20 8 – 23

JUL 14 – 22 14 – 29 7 – 24 9 – 24 10 – 25

AUG 14 – 22 13 – 28 5 – 22 9 – 24 9 – 25

SEP 11 – 19 9 – 22 2 – 16 6 – 20 5 – 20

OCT 7 – 14 3 – 14  -3 – 10 2 – 11 1 – 12

AVERAGE DAILY TEMPERATURES RANGE

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You may also wish to bring a tablet, a mobile device with headphones, a camera, and extra batteries. Please note that limited electrical outlets are available onboard the train. WiFi internet access is not available onboard, and much of the train route is out of cellphone range as the train travels through remote parts of Canada. Cell service will be available in major urban centres. Please use the outdoor viewing platform for phone calls.

For Rainforest to Gold Rush Guests: Your train arrives in Whistler earlier than your hotel room is available. As we deliver your luggage directly to your hotel room, you will not have access to it until your room is ready. Therefore, we recommend that you bring onboard anything you may need for the afternoon. If you are planning on visiting the PEAK 2 PEAK gondola during this time, we recommend bringing extra layers on the train, as it can be quite chilly at the top of the mountain.

LUGGAGE ALLOWANCESThe luggage allowance is two suitcases per person. The maximum weight for one piece is 23 kg (50 lb.) and the total luggage weight cannot exceed 30 kg (60 lb.). All luggage or articles are accepted and transported subject to Rocky Mountaineer’s luggage policy. Oversized items (e.g., sports equipment) may be subject to a surcharge. Some Rocky Mountaineer packages have other luggage restrictions, due to accommodation or transportation inclusions. Please refer to your travel documents for more information.

Firearms; flammable, hazardous, illegal, or radioactive materials; and some food items are prohibited onboard. Rocky Mountaineer will not be liable for any luggage containing such materials. Please refer to the U.S. Customs and Border Protection (www.cbp.gov) and the Canada Border Services Agency (www.cbsa-asfc.gc.ca) websites for more details.

Please pack your fragile or breakable items in your luggage with care. Rocky Mountaineer is not responsible for any broken items.

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Entry Into the USAIf you have booked an Alaska cruise as part of your package, you will require a valid passport and/or visa (depending on your citizenship). Please visit the USA Bureau of Consular Affairs websites (travel.state.gov and esta.cbp.dhs.gov) for current entry requirements into the USA, and to see if you are from an eligible country for the Visa Waiver Program (VWP). All international guests travelling to the USA are required to visit the ESTA site and complete the form as soon as travel is planned. If you are from an eligible country that is currently enrolled in the Visa Waiver Program, you can expedite your entry through USA Customs and Immigration by completing your Visa Waiver electronically.

Certain types of products are regulated or prohibited when travelling between Canada and the USA (including restricted food items such as meat, fruit, and vegetables as well as plants, soil, and products made from animal or plant materials).

TRAVEL INSURANCERocky Mountaineer strongly recommends that you obtain comprehensive travel insurance, including cancellation and medical coverage, while travelling in Canada and the USA. If you require travel

PASSPORT AND VISA REQUIREMENTSAll visitors to Canada and/or the USA require appropriate ID, passports, and documentation for all family members.

Permission to enter the USA or Canada is granted solely at the discretion of Customs and Immigration officers.

Rocky Mountaineer is not responsible for guests who are refused entry into Canada or the USA because of inadequate documentation, for other causes, or for inadmissible reasons such as criminal driving offences.

Entry Into CanadaDepending on your citizenship, you may require a visa to enter Canada. Some international travellers who fly to Canada will need to apply for an Electronic Travel Authorization (eTA), prior to boarding a flight to Canada. Please visit www.cic.gc.ca/english/visit/eta.asp to determine if you need an eTA for entry into Canada. We strongly recommend that you visit www.cic.gc.ca for additional entry requirements for Canada.

insurance, please contact your travel professional or a Rocky Mountaineer Vacation Consultant. Rocky Mountaineer assumes no liability regarding provision of medical care. You are encouraged to check your insurance coverage prior to departure to ensure it is adequate.

ITINERARY CHANGESPlease review your itinerary carefully. Our teams work hard to ensure that every service included in your Rocky Mountaineer package is ready and waiting for you. Last-minute changes to your itinerary may be difficult to accommodate and may incur additional fees.

DRIVING LAWS IN CANADA INCLUDING IMPAIRED DRIVINGIn Canada, it is illegal to drive while under the influence of drugs, alcohol, or a combination of both. Drivers who are stopped by police could be required to take a breathalyzer test. Penalties for impaired driving range from a mandatory fine to imprisonment, depending on the severity of the offence. Guests are responsible for adhering to all applicable laws and regulations, including federal, provincial, and municipal laws. Please familiarize yourself with the laws before driving in Canada.

LUGGAGE HANDLINGMidpoint Destinations: Kamloops, Quesnel, and WhistlerYour luggage will be delivered directly to your hotel room in each of the midpoint destinations. Each piece must have an identification tag attached that includes your name, address, and telephone number.

Final Destinations: Jasper, Banff, Lake Louise, and VancouverIf you have booked your accommodation through Rocky Mountaineer, luggage will be delivered to your hotel. If you have not booked your accommodation through Rocky Mountaineer, you will collect your luggage at the station upon arrival. Please refer to your travel documents to confirm.

Sightseeing ToursPlease refer to your travel documents for specific details on luggage handling associated with your tour.

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TRAVEL DOCUMENTSYour travel documents contain all the information required before and during your journey. This includes your itinerary, important information about hotels, and check-in times. Please print your final travel documents and keep them with you at all times.

CHECK-IN PROCESSYou will need to check in for your train journey prior to departure. You can check in with our team the day before your journey during our Advance Rail Check-In at our partner hotels, as well as at the Banff and Jasper stations at specific times. For a full list of partner hotels and times, see: www.rockymountaineer.com/plan-your-trip/ travel-documents-and-check-procedures.

If you cannot make the Advance Rail Check-In you will need to check in the morning of your departure. If your itinerary includes a transfer to the station you will be checked in prior to boarding the motorcoach. If your itinerary does not include a transfer, you can check in at the station. Please see your travel documents for transfer details.

BOARDING PASSESAt check-in, you will receive a boarding pass with your pre-assigned seat and overnight accommodation for Kamloops, Whistler, or Quesnel. If you have special seating requests, such as sitting

TRAVEL DOCUMENTS & CHECK-IN PROCEDURES

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near a friend who has booked separately, please advise Rocky Mountaineer at least 45 days in advance. We are unable to guarantee specific seat location, coach location, or first or second meal seating requests.

UPGRADESIf available, you can upgrade the rail portion of your journey if you are travelling in SilverLeaf Service. Your hotels will remain the same, but you’ll travel onboard Rocky Mountaineer in GoldLeaf Service. Upgrades can be purchased prior to travel by contacting your travel professional or Rocky Mountaineer Vacation Consultant. Upgrades may also be available at the station on the day of departure (subject to availability).

HOTELSYou will not need to check in at your hotel in Kamloops, Whistler, or Quesnel unless you intend to use any of the hotel’s services. In this case, our hotel partners will take an imprint of your credit card for any incidental charges not included in your package. As well, they may apply an authorization fee on your credit card, but this will be removed automatically upon checkout.

If you have a request for specific bed types, please advise us as early as possible. We will work with our hotel partners to accommodate as best we can, but cannot guarantee your request, as bed types are subject to availability.

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STATION ROUTE CHECK-IN BEGINS AT STATION

BANFF STATIONCP/RM Station, Railway Avenue at Lynx Street

First Passage to the West 6:55 am

JASPER STATIONCN/RM/VIA Rail Station, 607 Connaught Drive

Journey through the Clouds 7:00 am

Rainforest to Gold Rush Check-in at Jasper hotel*

LAKE LOUISE STATION**The Station Restaurant and Heritage Railway Station, 200 Sentinel Road

First Passage to the WestCheck-in at the Fairmont Chateau Lake Louise, or Lake Louise Inn

NORTH VANCOUVER PLATFORM**Corner of Philip Avenue & West 1st Street

Rainforest to Gold Rush Check-in at downtown Vancouver hotel*

ROCKY MOUNTAINEER VANCOUVER STATION1755 Cottrell Street at Terminal Avenue (behind Home Depot)

First Passage to the West 6:40 am

Journey through the Clouds 6:40 am

Visit rockymountaineer.com for maps of station locations. See the table above for check-in times at the train station if your transfers have not been arranged by Rocky Mountaineer.

*See travel documents for check-in details and length of your rail journey. **Guest check-in is not available at the station.

Please refer to your travel documents to confirm if a transfer is included in your package. If it is not included and you would like to pre-purchase a transfer, please call your Rocky Mountaineer Vacation Consultant or travel professional to book.

TRANSFERS Guests in Vancouver, Jasper, and BanffMotorcoach transfers between train stations and hotels require pre-booking. Please refer to your travel documents to see if train station transfers and luggage delivery to your hotel are included in your Rocky Mountaineer package.

First Passage to the West Guests in Lake LouiseMotorcoach transfers between the Fairmont Chateau Lake Louise, Lake Louise Inn, Deer Lodge, Mountaineer Lodge, and the Lake Louise train station are complimentary.

Rainforest to Gold Rush Guests in North Vancouver and JasperMotorcoach transfers are complimentary between select downtown Vancouver hotels and the North Vancouver Platform. Refer to your travel documents for your specific pickup time.

We are also pleased to offer complimentary motorcoach transfers between the Jasper Station and select Jasper hotels for all our guests.

TRAIN STATION TRANSFERS & LOCATIONS

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Guests in Kamloops, Whistler, and QuesnelAll Rocky Mountaineer guests have a complimentary motorcoach transfer booked between the train station and the hotel in Kamloops, Whistler, and Quesnel. A Rocky Mountaineer representative will provide details on pickup times for the next morning on the way to your overnight hotel.

Rainforest to Gold Rush Guests in WhistlerFor guests travelling eastbound: the train will depart via Pemberton station in the morning on day 2. A complimentary motorcoach will pick you up from your hotel in Whistler and take you there (approximately 35-minutes drive).

For guests travelling westbound: the train will arrive via the Pemberton station on day 2. A complimentary motorcoach will take you to your hotel in Whistler (approximately 35-minute drive).

At the End of Your Rail JourneyDepending on the route and direction in which you travel, arrival in your final destination ranges from late afternoon to evening.

Upon your arrival, there can be long waits for taxi service. There are motorcoach transfers available for hotels, and we strongly recommend pre-purchasing your transfers at the time of booking or at least 30 days prior to travel.

As we share the train tracks with freight trains in Canada, occasional delays do occur. Please book accommodation in your final destination, and do not arrange connecting transportation, including flights, on this day. Rocky Mountaineer can arrange for airport transfers, additional hotel nights, and tour options at the start or end of your rail journey with advance notice.

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ONBOARD ROCKY MOUNTAINEER

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To provide the highest level of service and comfort, you will be assigned a specific seat and coach for your train journey. For travel on Circle Journeys, you will be assigned a different coach and Host for each leg of your train journey. All coaches are equipped with restrooms and are temperature controlled for your comfort.

ROCKY MOUNTAINEER TEAMOur Hosts are dedicated and will attend to your needs while you are our guest onboard Rocky Mountaineer. In addition to serving you drinks, snacks, and meals onboard the train, Hosts will share fascinating stories throughout your journey, point out wildlife, and provide you with detailed maps and other information highlighting your route. Our onboard team receive world-class guest training, and are experienced in safety protocols.

Should you have any questions, special requests, or concerns while travelling with Rocky Mountaineer, your Host or Guest Service Manager will be more than happy to assist.

GRATUITIESGratuities for Hosts are not included in your package. In Canada, it is acceptable to recognize good service in a tangible manner, although this is entirely at your discretion. Rocky Mountaineer has developed guidelines tailored to each level of service as a reference. This can be found in the Service Recognition envelope onboard the train, and on rockymountaineer.com in the FAQs section. Gratuities can be paid by cash or credit card.

SMOKINGTo ensure the preservation of the fragile environment of the areas in which we travel and for the comfort of all guests, there is a no smoking or vaping policy. This includes cigarettes, cannabis, cigars, and e-cigarettes onboard Rocky Mountaineer, its vestibules, or restrooms, as well as inside the station, on the platforms, or near the tracks. Each station has a designated smoking area, with the exception of the Kamloops Station. We recommend that you prepare for the journey accordingly.

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MEALS AND BEVERAGESWhile travelling on Rocky Mountaineer, you will be served breakfast, lunch, morning and afternoon snacks, and alcoholic and non-alcoholic beverages. Breakfast service will begin shortly after departure; however, this may be several hours after leaving your hotel room, so we recommend having a light snack prior to departing your hotel.

Guests in GoldLeaf Service will be served in two seatings for breakfast and lunch, and the coach will be divided into two groups. While the first group is served in the lower-level dining room, the second group of guests will continue to enjoy beverage service in the upper dome. Guests in the first seating on day one will be in the second seating on day two, and vice versa. We are unable to accommodate requests for first or second seating in advance of train departures.

SPECIAL DIETARY NEEDSIf you have special dietary needs or food allergies, we are happy to accommodate your request. Simply advise Rocky Mountaineer directly, or your travel professional, at least 45 days in advance of boarding.

BOARDING ASSISTANCE AND RESTRICTED MOBILITYPre-boarding and detraining for guests requiring special assistance is provided at all stations. Please advise Rocky Mountaineer at the time of booking and at check-in if you require this and additional assistance while onboard the train.

All pets or animals (excluding certified service animals) are prohibited from travelling onboard the train.

CURRENCY AND ONBOARD PURCHASESThe currency used in Canada is the Canadian dollar. Onboard purchases, including our merchandise items, may be paid with VISA, Mastercard, American Express, Diners Club, or Discover Card. Exchange rates and transaction fees are determined by your credit card provider. We are unable to accept prepaid credit or debit cards, prepaid travel cards, gift cards, cash, or cheques for onboard purchases. However, cash is accepted for gratuities.

We have a limited selection of Rocky Mountaineer merchandise available for purchase onboard the train. Refer to our merchandise catalogue on the train to see what’s available and to order these items during your journey.

TRAIN DELAYS AND WEATHER During your journey, you may encounter train delays, as we share the train tracks with freight trains. If this happens, our Onboard Hosts will do everything they can to make sure you are comfortable and that service is seamless. In the event of unforeseen circumstances, you may be asked to detrain and continue the journey on a motorcoach to ensure your safety and comfort.

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KAMLOOPS, WHISTLER & QUESNEL OVERNIGHT STOPS

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Depending on the package you have purchased, you will spend the night in Kamloops*, Whistler, or Quesnel, British Columbia.

Kamloops www.tourismkamloops.comKamloops is located in the heart of the Thompson Okanagan region of British Columbia between Vancouver and the Canadian Rockies, and is the overnight stop for guests travelling on the First Passage to the West and Journey through the Clouds routes. The name Kamloops is derived from a Shuswap word meaning “meeting of the waters” because the city is nestled at a point in the valley where the North and South Thompson rivers meet. Complimentary shuttle service may be available to the downtown core if your hotel is not within walking distance. Please check the schedule with your hotel.

Whistler www.whistler.comWhistler is a vibrant, four-season resort nestled in the Coast Mountains 120 kilometres (75 miles) north of Vancouver. Whistler is best known for Whistler Blackcomb, one of North America’s top-rated ski resorts. It is also famous for its multitude of summer activities and outdoor adventure pursuits, including rafting, mountain biking, ziplining, and heli-hiking. Vancouver and Whistler were hosts of the 2010 Olympic and Paralympic Winter Games.

In order to provide a fresh-air experience on the mountains and to preserve the pristine alpine environment, Whistler Blackcomb is a smoke-free environment. Smoking is prohibited anywhere on the Whistler Blackcomb property, including lift lines,

chairlifts, gondolas, hiking and bike trails, valley base areas, parking lots, and all bar and restaurant locations, including patios. Guests are only permitted to smoke in designated smoking areas.

Whistler Blackcomb Office (by the Whistler Gondola) 1-800-766-0449 www.whistlerblackcomb.com

Whistler Visitor Centre (4230 Gateway Drive) 1-604-935-3357

Quesnel www.tourismquesnel.comThe City of Quesnel is the gateway to the North Cariboo region, with a history dating back to the Cariboo Gold Rush. Stroll around the downtown core and experience the Cariboo hospitality in our local shops and restaurants.

OVERNIGHT HOTEL ACCOMMODATION IN KAMLOOPS AND QUESNELWhen you overnight in Kamloops or Quesnel, you will stay in moderate accommodation with essential amenities to make your stay comfortable. Your Kamloops or Quesnel accommodation will be shown on your boarding pass, which will be provided when you check in to board the Rocky Mountaineer train. If you require this information sooner, please call our Sales Centre at 1-800-665-7245 (Canada & USA) or 1-604-606-7245 within 30 days of travel.

* Circumstances may necessitate the occasional accommodation change from Kamloops to the nearby resort of Sun Peaks.

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DESTINATIONS

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OUR PACKAGESYou may have booked one of our carefully curated packages that combine our onboard experience with hotel stays and a variety of exciting excursions off the train at one of our destinations. We partner with leading service providers who host these tours and activities to help make your journey unforgettable. While we at Rocky Mountaineer don’t deliver the excursions, we carefully select our partners to ensure you’re in good hands.

ice ages. It has been estimated that the oldest rock in the Canadian Rockies is over 600 million years old, and research has indicated that this mountain region was once ocean shoreline.

Vancouver www.tourismvancouver.comSurrounded by stunning natural beauty, Vancouver is considered among the most desirable places to live or visit in the world. It is also a departure point for Alaska cruises. A cosmopolitan city nestled between the Pacific Ocean and the Coast Mountains, and blessed with green spaces galore, Vancouver is an outdoor playground waiting to be discovered. Vancouver is also home to world-class entertainment, an abundance of first-class restaurants, and a diverse range of shopping options.

Tourism Vancouver Visitor Centre (Plaza Level, 200 Burrard Street) 1-604-683-2000

CANADIAN ROCKIESThe Canadian Rocky Mountains were formed millions of years ago as a result of the slow movement of the earth’s crust and the grinding of massive glaciers, which sculpted the majestic Rockies during four major Columbia Icefield Tour, Pursuit Tours Downtown Vancouver, B.C.

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As the resort towns of Banff, Lake Louise, and Jasper are located within National Parks, all development is strictly regulated and monitored by Parks Canada. Hotels in these regions are designed to preserve the pristine wilderness and are situated in the town centre and out of town. Hotel rooms may be configured differently than those in larger cities, and facilities and amenities, such as air conditioning, vary for each property. Rocky Mountaineer makes every effort to provide the best accommodation available for our guests, and works closely with our hotel partners to ensure an exceptional experience.

Lake Louise www.banfflakelouise.comKnown to the Stoney First Nation as Lake of the Little Fishes and called Emerald Lake by its first European visitor in 1882, Lake Louise was renamed in 1884 to honour Princess Louise Caroline Alberta, daughter of Queen Victoria. The village of Lake Louise offers a range of lodging, dining, and shopping. From the village, it is a five-minute drive to the lake. Please note that, if you plan to dine at the Fairmont Chateau Lake Louise, it is recommended to make dining reservations by calling 1-403-522-1817 at least 7 days prior to your arrival.

Lake Louise Visitor Centre (Samson Mall, 201 Village Road) 1-403-762-8421

Banff www.banfflakelouise.comThe town of Banff is named after Banffshire in Scotland, the birthplace of two major financiers of the Canadian Pacific Railway. Nestled into the Bow Valley corridor within Banff National Park, the town’s highlights include the iconic Fairmont Banff Springs Hotel, bustling Banff Avenue, the Bow River, the Sulphur Mountain Gondola, and Bow Falls.

Banff Visitor Centre (224 Banff Avenue) 1-403-762-8421

Jasper www.jasper.travelJasper is a small town of 4,700 people tucked away amid the mountains of the Canadian Rockies. Situated on a plateau overlooking the Athabasca Valley, it commands a view of the Colin Range to the east and of the jagged peaks along the Icefields Parkway to the south. Snowcapped Mount Edith Cavell, one of the most prominent mountains, is the centrepiece of the alpine skyline. North of the town, Pyramid Mountain towers above Pyramid and Patricia Lakes, popular summer boating, swimming, and picnic sites.

Jasper Visitor Information Centre (500 Connaught Drive) 1-780-852-6176

57 species of mammals, 265 species of birds, more than 290 species of butterflies, and 19 species of fish. Today, thousands of elk inhabit the parks. You may also see the majestic bighorn sheep, black bears, grizzly bears, or moose. Bald eagles and osprey are prevalent along our routes.

FLORA, FAUNA, AND WILDLIFEThe National Parks in the Canadian Rockies are a haven for flora and fauna. At the height of the flowering season, mid-July to mid-August, hundreds of wildflower species bloom in the Rockies. Trees of many different varieties landscape the park and our rail routes. Banff National Park alone is home to

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IMPORTANT INFORMATION

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GUEST EXPERIENCE CENTRE – ASSISTANCE DURING TRAVELThe Rocky Mountaineer Guest Experience Centre is here to help. Should you require assistance while travelling or after your trip, please email guestexperience@rockymountaineer.com or call toll-free:

CONTACTING POLICE, FIRE, OR AMBULANCE IN THE EVENT OF AN EMERGENCY – 911Dial 911 to contact emergency services in Canada and the USA. If onboard Rocky Mountaineer, notify the nearest Rocky Mountaineer personnel. If you require non-emergency medical assistance during your holiday, we would be pleased to assist you. Simply ask your Host or contact the Guest Experience Centre.

TRAVEL ARRANGEMENTS PRIOR TO TRAVELRocky Mountaineer Sales Centre Phone: 1-604-606-7245 Toll-Free: 1-800-665-7245 (Canada & USA) Email: reservations@rockymountaineer.com

Visit www.rockymountaineer.com for full terms and conditions.

TIME ZONESVancouver, Kamloops, Quesnel, and Whistler are in the Pacific Daylight Time zone (PDT). Banff, Lake Louise, Jasper, and Calgary are in the Mountain Daylight Time zone (MDT), one hour ahead of PDT. Please note: 7:00 am PDT is 8:00 am MDT.

NORTH AMERICA 1-800-653-4105

AUSTRALIA 0011-800-195-01950

AUSTRIA, FRANCE, GERMANY, NETHERLANDS, NEW ZEALAND, SWEDEN, SWITZERLAND & UNITED KINGDOM

00-800-195-01950

IRELAND 00 and/or 014-800-195-01950

Our Guest Experience Centre is open 7 days a week from 6:00 am to 9:00 pm (PDT), including statutory holidays during our train operating season (mid-April to mid-October), and Monday to Friday from 9:00 am to 5:00 pm (PDT), excluding statutory holidays during our non-operating season (mid-October to mid-April).

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WHEN YOU RETURN HOME

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If you provided your email address onboard the train, an online survey will be emailed shortly after your return. We appreciate your participation in our guest feedback process, as your opinions help us improve the experience for everyone. If you don’t receive a survey and would like to provide feedback, please send an email to: researchteam@rockymountaineer.com.

We would love to see you again, and invite you to book another trip onboard Rocky Mountaineer. Please contact your travel professional or Rocky Mountaineer at 1-800-665-7245 (Canada & USA), 1-604-606-7245, or visit rockymountaineer.com to find out more about our packages and special offers, and to sign up for our newsletter.

Share the memories of your unforgettable train experience, stay up to date with exciting news about new tours and special promotional offers, connect with other guests, and receive insider information on the Canadian Rockies through Rocky Mountaineer’s social media channels.