Preparing New Leaders for Frontline Management
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Transcript of Preparing New Leaders for Frontline Management
Millennial Leaders on the Move: Preparing New Leaders for
Frontline Management
December 13, 2017
©2017 NetSpeed Learning Solutions
© 2017 NetSpeed Learning Solutions. All rights reserved.
Objectives
• Describe the leadership skills prized by emerging leaders
• Ensure that your organization attracts and retains Millennial talent
• Develop emerging leaders in Self-Development, Performance Management, Team Performance, and Organizational Impact
© 2017 NetSpeed Learning Solutions. All rights reserved. 3
Purpose
What is driving your organization’s desire to develop your emerging leaders?
© 2017 NetSpeed Learning Solutions. All rights reserved. 5
Why People Leave
The primary reason someone quits a job is:– He/she is underpaid
– He/she is overworked
– He/she wants to develop his/her career
– He/she has a poor relationship to his/her manager
– He/she wants to relocate
© 2017 NetSpeed Learning Solutions. All rights reserved. 6
Quitting
Poor Relationshipwith a Manager
#1 Reason for Quitting a Job
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Investment
12%Said their organization currently invests sufficiently in the development of frontlinemanagers
Source: Harvard Business Review Survey
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Investment
40%Believe that frontline managers do not receive sufficient tools and training to develop into effective leaders
Source: Harvard Business Review Survey
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Investment
60%Of frontline managers claim to never have received training before stepping into a leadership role
Source: Workplace Leadership
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Lack of Training and Tools
79%Say the lack of frontline leadership tools, training and development negatively impacts their firm’s performance “moderately” or “significantly”
Source: Harvard Business Review Survey
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Leverage
“Frontline managers…are directly responsible for managing the vast majority of a company’s employees and, therefore, have exceptional leverage on company performance.”
Source: Harvard Business Review Survey
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Who Are They?
The generation born from 1982 – 2002.
© 2017 NetSpeed Learning Solutions. All rights reserved. 15
Millennial Myths
What “myths” are floating out there about millennial employees in the workforce?
© 2017 NetSpeed Learning Solutions. All rights reserved. 16
Their Worldview
What events have helped to shape Millennial values and priorities?
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“I was raised to believe I could change the world. I’m desperate for you to show me that the work we do here matters, even just a little bit. I’ll make copies, I’ll fetch coffee, I’ll do the grunt work.
But I’m not doing it to help you get a new Mercedes.”
Elizabeth McLeod, Millennial“Why Millennials Keep Dumping You: An Open Letter to Management”
© 2017 NetSpeed Learning Solutions. All rights reserved. 20
Millennials into Management
“25% of the Millennial generation are moving into leadership roles.”
Eric Reed
“How Millennial Managers are Shaping the Workforce”
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Negative Impact
What is the likely result of frontline managers who lack critical skills?
– Overworked managers
– Underperforming teams
– Little employee development
– Lower quality
– Lower productivity
– Customer dissatisfaction
– Reduced employee engagement
– Lower profitability
© 2017 NetSpeed Learning Solutions. All rights reserved. 22
Critical Skills
What skills are most critical foremerging frontline leaders?
– Coaching and feedback
– Goal setting
– Delegating
– Executing tasks and assignments
– Communicating clearly
– Handling performance problems
– Motivating and inspiring
– Business acumen
– Running meetings
© 2017 NetSpeed Learning Solutions. All rights reserved. 23
Chat
What is your organization already doing to develop these new leaders?
© 2017 NetSpeed Learning Solutions. All rights reserved. 24
Developing Frontline Leaders
Competitive Advantage
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Need for Investment
“We may be unconsciously harming our organizations by giving short shrift to those at lower levels.”
Victor LipmanHarvard Business Review
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Chat
Why do organizations spend so much time and money developing senior leaders at the expense of developing frontline leaders?
© 2017 NetSpeed Learning Solutions. All rights reserved. 28
Transition to Leadership
“Most students of management agree that the transition from employee to manager is one of the most challenging in business. It brings new roles and responsibilities, new ways of looking at organizations, and new ways of relating to peers and multiple constituencies.”
Victor Lipman
Harvard Business Review
© 2017 NetSpeed Learning Solutions. All rights reserved. 31
Movement is a Given
Is your organization concerned?
© 2017 NetSpeed Learning Solutions. All rights reserved. 32
Millennial Values
“Millennial managers emphasize benefits and training in an effort to keep employees happy.”
CEO of Me
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Self Development
• Leading at Net Speed• Building Open
Communication• Working with
Communication Styles• Writing for High Speed
Readers• Connecting with Your Career• Managing Time in Fast
Forward
© 2017 NetSpeed Learning Solutions. All rights reserved. 36
Leadership Assessment
Complete the leadership assessment.http://netspeedlearning.com/leadership/assessment/
© 2017 NetSpeed Learning Solutions. All rights reserved. 37
Performance Management
• Hiring the Best Talent• Getting the Right Start• Delegating Smartly• Coaching to Redirect• Coaching Smart People• Turning Performance
Problems Around
© 2017 NetSpeed Learning Solutions. All rights reserved. 38
Team Performance
• Communicating to Influence• Meeting Change with
Resilience• Building the Total Team• Transforming Team
Conflict• Running Effective Meetings• Managing Projects by Design
© 2017 NetSpeed Learning Solutions. All rights reserved. 39
Organizational Impact
• Setting and Achieving Goals• Creating an Inspiring Work
Culture• Making Strategic
Decisions• Leading Across Generations• Thinking to Break the Box• Appraising Performance
© 2017 NetSpeed Learning Solutions. All rights reserved. 40
Year One
•Leading at Net Speed
•Building Open Communication
Self
•Coaching to Redirect
•Turning Perf. Problems Around
Performance•Building the Total
Team
•Meeting Change with Resilience
Team
•Setting and Achieving Goals
•Appraising Performance
Organization
© 2017 NetSpeed Learning Solutions. All rights reserved. 41
Year Two
•Working with Comm Styles
•Connecting with your Career
Self
•Hiring the Best Talent
•Delegating Smartly
Performance•Transforming
Team Conflict
•Running Effective Meetings
Team
•Creating Inspiring Work Culture
•Leading Across Generations
Organization
© 2017 NetSpeed Learning Solutions. All rights reserved. 42
How Millennials Learn
How do they preferto learn?
© 2017 NetSpeed Learning Solutions. All rights reserved. 43
How Millennials Learn
• Interactively
• Collaboratively
• Connected via technology (mobile)
• Bite-sized
• On demand 24/7
• Online or virtual
• Gamified (if relevant)
© 2017 NetSpeed Learning Solutions. All rights reserved. 44
Leadership Development
68%
53%
Prefer online classes for leadership development
Prefer mentoring for leadership development
© 2017 NetSpeed Learning Solutions. All rights reserved.
NetSpeed Leadership 2®
1. Face-to-face Classroom Training (24, 3-hour modules)
2. Web Training modules (24, 90-minute sessions)
3. Online reinforcement tools
4. NetSpeed Administrator™(to report the impact of training)
© 2017 NetSpeed Learning Solutions. All rights reserved.
Retention
Source: National Training Laboratory Institute for Applied Behavioral Science
Lecture
Reading
Audio/Video
Demonstration
Discussion
Practice by Doing
Teaching Others
Immediate Application On-the-Job
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Reinforcement Tools
Job Aid Card
Electronic Magazine
© 2017 NetSpeed Learning Solutions. All rights reserved. 52
Critical Role
“On nearly every performance metric—from customer satisfaction to employee engagement to productivity to achieving business goals to contributing to effective communications—frontline managers play a fundamental role in achieving business priorities.”--Harvard Business Review
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Putting It All Together
Insights
Actions
© 2017 NetSpeed Learning Solutions. All rights reserved. 54
Yearend Promotion
15% off by December 20, 2017
10% off by January 10, 2018
© 2017 NetSpeed Learning Solutions. All rights reserved. 55
Complete the Survey
• A link to view the slides from this webinar
• A link to view the recording
• Download The Other Side of the Desk ebook
© 2017 NetSpeed Learning Solutions. All rights reserved. 57
SourcesPew Research Center: “Millennials in Adulthood”Intelligence Group: “What Millennials Want in the Workplace”Virtuali and Workplace Trends: “The Millennial Leadership Study”Thin Difference: “New Leadership 101”Brandon Hall Group: “Emerging Millennial Leaders”Deloitte: “Millennial Survey 2016”Harvard Business Review Survey 2014Bersin by Deloitte: Leadership Development Facebook 2014