Preparing an Effective BYOD or Mobility Strategy

Martin LindemanSolution Architect

Agenda

1. Intro - What Are The Benefits?

2. Do You Need a Strategy?

3. Creating a BYOD Strategy

4. Questions

2

What is ‘Bring Your Own Device’?

3

Bring Your Own Device enables end users to securely use devices they choose to increase their productivity and mobility

These can be devices purchased by the employer, the employee, contractors, suppliers

“BYOD means any device, with any ownership, used anywhere”

BYOD Mobility Landscape

4

Smartphones and Tablets

Two year mobile device growth rate is 102%

PlatformJune 2010

June 2011

June 2012

iPhone 3,554 16,857 23,258

iPad 150 5,418 10,779

BlackBerry 14,802 14,233 9,724

Android 40 3,526 6,592

Others 7,005 1,406 1,010

Total 25,401 41,440 51,36319% 45%

21%

13%

Win – WinBYOD Delivers Benefits to Employees and the Enterprise

5

Employees get greater control of their work experience through choice of device

75% of IT execs report that allowing employees to bring consumer devices to work has increased employee morale

1

Employers get a more productive workforce and lower costs

72% of IT execs say that employees who bring consumer devices into the workplace are more productive

1

Annual benefits from BYOD to enterprises ranges from $300 to $1,300 per employee depending on job role2

1. 2011 IDC Consumerization of IT Study2. 2012 Cisco IBSG Horizons Study

Do You Need a Strategy?

This is What We are Facing

7

Reduce Security RiskImprove End-User

Productivity Increase Operation Efficiencies

Over 15 billion devices by 2015, with average worker with 3 devices

New workspace: anywhere, anytime

71% of Gen Y workforce do not obey policies

60% will download sensitive data on a personal device

End – User Behaviours IT Trends

Must control the multiple devices and guests

Security: Top concern for BYOD

Mobile malware quadrupled (from 2010 to 2012)

IT consumed with network fragmentation

The BYOD Spectrum

8

Denied orRestricted

Allowed Encouraged Mandated

Environment requires tight control:

Corp Only DeviceMfg EnvironmentTrading FloorClassified Gov NetworksTraditional Enterprise

Focus on basic services, easy access, almost anybody

Broader Device Types But Internet OnlyEdu EnvironmentPublic InstitutionsSimple Guest

Enable differentiated services, on-boarding with security but no ownership

Multiple Device Types + Access Methods, VDIHealthcareEarly BYOD Enterprise AdoptersContractors

Corp native apps, new services, full control

Multiple Device Types Corp Issued, MDMInnovative EnterprisesRetail on DemandMobile Sales Service (Video, Collaboration, etc)

Creating a Desktop BYOD Strategy

Five Steps to Create a BYOD Strategy

10

Step 1

Develop a Business

Plan

Step 2

Segment the Workforce

Step 3

Create a Service Strategy

Step 4

Define the Policy

Step 5

Develop User Support

Model

Step 1: Developing a Business CaseCalculate an ROI for multiple scenarios

11

Operating CostPotential Savings

Return on Investment

Current TCOUpfront

Investment

Calculate the Total Cost of Ownership for existing fleet

Include OS, Software, Hardware, Security, Asset Management, Support, Storage, Lost & Stolen Devices

Add the upfront investment required to move to BYOD

Include VDI, licensing, software & content virtualisation, infrastructure, resource costs

Add the ongoing costs of a BYOD program

Include all incremental costs to deliver BYOD

Include tax implications of any employee allowance

Subtract the savings that can be generated in each TCO line item through BYOD

Include savings generated by retiring old services

Calculate potential ROI then adjust the elements of your strategy to model multiple scenarios

Model different scope, timing, employee entitlements

Step 2: Workforce Segmentation

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Work Styles

Workstation Anchored

Local Collaborator

Remote WorkerHighly Mobile

Offsite External

Select some key dimensions to segment the workforce (e.g. 'need for mobility’ & ‘need for support’)

Group users based on common “work styles” regardless of role and department

Identify common use cases that apply to each set of users

Step 3: Creating a Service StrategyMap Workforce Segments to Planned Service Offerings

13

Corporate Laptop VDI End Point

Mobile Device

Non-Corp Laptop

Workstation Anchored

Local Collaborator

Remote Worker

Highly Mobile

Offsite External

Prioritise Use Cases for Implementation

Step 4: Defining the PolicyBYOD Policy Design

14

Designing the right policies is critical to controlling costs - 86% of BYOD costs are non-device-related1

IT should drive the policy design however buy-in needed from HR, Finance, Tax, Legal, and Corporate Security

Policy must define minimum acceptable standards for Hardware, Operating System, and Security software

A clear entitlement policy is necessary to ensure the right tools and services are offered to the right users for the right cost

Rules of Use are necessary to set clear expectations around user behaviours

15

Corporate Rules of Use

1) Allows Business to remotely wipe the device

2) Requires an acceptable password and 10 minute timeout

3) Require users to immediately report a lost or stolen device.

All users must accept rules of use when signing up for service

Trade off between employee trust and IT control

There is no IT jargon – the rules are simple for end-users to understand

Step 4: Defining the PolicyBYOD Rules of Use

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Corporate Policies Service

Entitlement Rules of Use Device Purchase

Local Directives• Geography• Business

Functions

Approvals MD for Policy

Variations Manager for

Individual Liable Employee for Self

Support Agreement

Step 4: Defining the PolicyBYOD Policy Implementation

17

BYOD without a corresponding strategy generates more work for IT – 80% of IT respondents had increased support workloads from consumerisation1

IT budgets are not scaling at the same rate

A new support model is required:

IT supports connectivity problems and issues with the corporate applications and the operating system

Hardware support provided by device manufacture or user

Community support forums for knowledge sharing and best practices

Step 5: Developing a User Support ModelDesigning a Support Model

1. 2011 IDC Consumerization of IT Study

ConclusionsKey Takeaways

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1. BYOD is happening - with or without IT

2. Position IT as an enabler - not a barrier

3. Leverage the BYOD trend and target high value use cases

4. Test the waters first before wide-scale deployment

5. Find your right balance between security and client experience

6. Leverage the latest tools out there: eg) MDM and Posture Assessment