Pre Pages Project Report Format
-
Upload
manish-dey -
Category
Documents
-
view
220 -
download
0
Transcript of Pre Pages Project Report Format
-
8/18/2019 Pre Pages Project Report Format
1/9
A Project Report on
A Study on Customer Satisfaction of Post Paid Telecom
Users in Aizawl
Submitted in partial fulfilment for the requirement of
BBA Program of Icfai University Mioram
Submitted By
Kiran Thapa (Enrolment No. !"#$#%&
'ohan alhman)aihthan)a (Enrolment No. !"#$##*+&
alduhawmi (Enrolment No. !"#$#%#"&
K alfin),imi (Enrolment No. !"#$#!%*&
awmsan)zuali Chhan)te (Enrolment No. !"#$#!"!&
Supervised By
-r. Shamim A,htar
Assistant Professor
aculty of -ana)ement Studies
/cfai Uni0ersity -izoram
1urtlan) North2 Aizawl2 Pin34$+#%*2 -izoram
%#*
-
8/18/2019 Pre Pages Project Report Format
2/9
2
ICFAI University MizoramDurtlang North, Aizawl: 796!", Mizoram
#hone : $%9&!$6'!!$(!!", Fa): $%9&!$6'!%, *mail : aizawl+iumizorame-uin ( wwwiumizorame-uin
CERTIFICATE FROM THE HEAD To whom it may concern
T his is to certify that Mr. Kiran Thapa (Enrolment No. 141310910211), Mr. Johan Lalhmangaihthanga (Enrolment No. 14131091005), M!. Lal"#ha$mi (Enrolment No.
141310910203), M!. K Lal%ing&imi (Enrolment No. 141310910425) an" M!.
La$m!ang'#ali hhangte (Enrolment No. 141310910434)! are bonafide students of Icfai
University Mioram! "ho have carried out the project titled * +t#" on #!tomer
+ati!%a-tion o% o!t/ai" Tele-om !er! in *i'a$l , underta#en as per the requirement for their Bachelor of Business Administration course curriculum$
%his is also hereby certified that! this project is an outcome of original "or# done under the
guidance of Mr$ Shamim A#htar! Assistant Professor ! Icfai University Mioram! and has not
been submitted any"here else$
I "ish them all the best$
&'ame ( )esignation * )ate+
Icfai University Mioram
-
8/18/2019 Pre Pages Project Report Format
3/9
3
ICFAI University MizoramDurtlang North, Aizawl: 796!", Mizoram
#hone : $%9&!$6'!!$(!!", Fa): $%9&!$6'!%, *mail : aizawl+iumizorame-uin ( wwwiumizorame-uin
CERTIFICATE FROM THE
SUPERVISOR To whom it may concern
T his is to certify that Mr. Kiran Thapa (Enrolment No. 141310910211), Mr. Johan Lalhmangaihthanga (Enrolment No. 14131091005), M!. Lal"#ha$mi (Enrolment No.
141310910203), M!. K Lal%ing&imi (Enrolment No. 141310910425) an" M!.
La$m!ang'#ali hhangte (Enrolment No. 141310910434) are the bonafide students of Icfai
University Mioram! "ho have carried out the project titled * +t#" on #!tomer +ati!%a-tion o% o!t/ai" Tele-om !er! in *i'a$l , underta#en as per the requirement for
their Bachelor of Business Administration course curriculum$
Under my official guidance! they have successfully completed the above mentioned project
and I sincerely hope that this is a significant topic of study and they "ould successfully
carryout similar projects in future$
I "ish them all the best$
Shamim A#htar )ate+
Assistant Professor
Icfai University Mioram
1ECA5AT/6N
-
8/18/2019 Pre Pages Project Report Format
4/9
4
,e do hereby declare that this project report titled * +t#" on #!tomer +ati!%a-tion o%
o!t/ai" Tele-om !er! in *i'a$l is submitted by us in partial fulfilment for the
requirement of BBA Program of Icfai University Mioram and this project report is an
outcome of original "or# done by us during the course of our Summer Project-./01 and it
has not been submitted previously by anyone to any other institution or published in any form
any"here else before$
1ate7 Place7
2iran %hapa
34nrolment 'o$ 05060/70/.008
9ohan :alhmangaihthanga
34nrolment 'o$ 05060/70//1;8
:alduha"mi
34nrolment 'o$ 05060/70/./68
2 :alfing#imi
34nrolment 'o$ 05060/70/5.18
:a"msanguali
-
8/18/2019 Pre Pages Project Report Format
5/9
5
,e ta#e this opportunity to e=press our deep gratitude to all "ho came out of their "ay to
help us during the course of this project "or#$
>irst of all "e sincerely than# and e=press our deep gratitude to -r. Shamim A,htar!
Assistant Professor and our supervisor for his timely cooperation and guidance$ In spite of his
other engagements! he has been e=tremely #ind and understanding to our needs and guided us
throughout to successfully complete this interesting and important project$ ,e consider
ourselves to be fortunate enough to "or# under his guidance$
,e "ould also li#e to than# all the teachers at the University for e=panding our #no"ledge
base and giving us the confidence to "or# beyond the boundaries of our classrooms$ ,e
"ould also li#e to than# the non-teaching staff at the University for their %imely aculty 1r. inally! "e "ould li#e to than# our parents "ho have given us constant inspiration
throughout our life$ It "ouldnt have been possible for us to reach this stage "ithout their
unconditional love and support$
TA:E 6 C6NTENTS
-
8/18/2019 Pre Pages Project Report Format
6/9
6
ontent! age N#mer
-
8/18/2019 Pre Pages Project Report Format
7/9
7
5$ igure 6$5+ Dccupation igure 6$1+
-
8/18/2019 Pre Pages Project Report Format
8/9
8
>igure 6$;+ Uninterrupted igure 6$E+ igure 6$7+ :ocal
-
8/18/2019 Pre Pages Project Report Format
9/9
9
%he telecom industry is one of the fastest gro"ing sectors in India since more than a decade$
%he IndiaHs telecommunication net"or# is the second largest in the "orld based on the total
number of telephone users and has the "orldHs third-largest Internet user-base$ %he remote
northeastern city of Aia"l is also not an e=ception to this mega telecom revolution$ All the
major telecom companies are operating in this city and also offering their latest services$
?o"ever there has been a gro"ing sense of customer dissent being observed in recent times
"ith the poor quality of services offered by these telecom companies$ %he study reveals that
the overall satisfaction level is generally lo" among Post paid customers in Aia"l$ And
customers are generally dissatisfied "ith net"or# coverage and internet services offered by
all the major telecom companies in Aia"l$