INTRODUCTION AND PROBLEM STATEMENT

A

PROPOSAL

FOR

GRAND PROJECT REPORT

ON

“stress management in banking industry ”

SPECIALIZATION:

HRM

(BATCH: - 2009-2011)

LDRP institute of technology & research Gandhinagar

SUBMITED TO:

PROF. S.K.MANTRALA

SUBMITTED BY:SANDEEPVAGHELA (47)

Introduction and Problem statement “ Stress is not necessarily something bad – it all depends on how you take

it. The stress of exhilarating, creative successful work is beneficial, while

that of failure, humiliation or infection is detrimental.”

20TH century has been regarded as the period of incredible change in human history. Philosophers

and scientists have been various names to this period. Peter Drucker has called it “The Age of

Discontinuity”, John Galbraith has called it “The Age of Future Shock” and Hari Albrecht called

it “The Age of Anxiety”.

Stress has become the 21 century buzz word, from the high pervading corporate echelons to the

bassinets of teaching infants’ nurseries we find this world liberally used. Stress is part of modern

life. Various events in life cause stress, starting with the birth of a child and enduring with the

death of a dear one.

A lot of research has been conducted into stress over the last hundred years. Some of the theories

behind it are now settled and accepted; others are still being researched and debated

The world today is fast changing and every individual faces a lot of pressure and demand at

work. These pressures at work lead to mental and physical disorders. Stress refers to an

individual’s response to a disturbing factor in the environment and the consequences of such a

reaction. This study will help organizations know what causes stress and how to reduce the same

in employees since it is a well known fact that a healthy and sound employee is a productive

employee.

As we know that today because of increase in competition in banking, because of increase in

technological development and global competition the work pressure increase among bank

employees. So there is lots of mental stress among employees and sometimes it difficult for them

to manage their personal as well as working life. That’s why I selected this topic to study how

SHORT LITERATURE REVIEW

much stress prevailing among bank employees and what are different causes because of that

stress level increase among employees in bank with the help of primary survey of banking

employees in my study.

So in this way I selected this topic “stress management in banking industry” with refers to SBI

branches across Gandhinagar city

PROBLEM STATEMENT

Primary objective:

To undergo an in-depth study about the existence of stress among the employees of the

BANKING INDUSTRY with refers to SBI branches across Gandhinagar city with the

help of primary survey.

Secondary objective:

To identify the factors causing stress among the employees.

To find out the level of stress among the employees of different age groups.

To study about the effects of stress on employees in BANKING INDUSTRY.

To identify the coping strategies to manage stress.

A review on the previous studies on stress among the employees is necessary to know the areas

already covered. This will help to find our new areas uncovered and to study them in depth. The

earlier studies made on stress among the employees are briefly reviewed here.

The research study of Jamal. M* finds that job stressors were significantly related to

employees’ psychosomatic problems, job satisfaction, unproductive time at the job, and

absenteeism. Type A behavior was found to be an important moderator of the stress outcome

relationship.

Hans Selye was one of the founding fathers of stress research. His view in 1956 was that “stress

is not necessarily something bad – it all depends on how you take it. The stress of exhilarating,

creative successful work is beneficial, while that of failure, humiliation or infection is

detrimental.” Selye believed that the biochemical effects of stress would be experienced

irrespective of whether the situation was positive or negative.

The most commonly accepted definition of stress (mainly attributed to Richard S Lazarus) is that

stress is a condition or feeling experienced when a person perceives that “demands exceed

the personal and social resources the individual is able to mobilize.” In short, it's what we

feel when we think we've lost control of events.

Brief. A. P. and J. M. Atieh*, argues that it is not safe to assume that job conditions that have

an adverse impact on affective reactions to the job will also have a negative impact on overall

subjective well-being.

Fienman views stress as a psychological response state of negative effect characterized by a

persistent and a high level of experienced anxiety or tension.

Jamal M. “Job stress-prone Type A behavior, personal and organizational consequences”,

Canadian Journal Administration Sciences, 1985. pp 360-74.

A. P and J. M. Atieh, “Studying job stress: Are we making mountains out of molehills?”

Journal of occupational behavior, 1987 pp115-26.

RESEARCH DESIGN

Hans Seyle, the endocrinologist, whose research on General Adaptation Syndrome (GAS), for

the first time, revealed how human beings adapt themselves to emotional strives and strains in

their lives. According to him emotional stress occurs in three important stages. 1. Alarm reaction

stage 2. Resistance stage 3. Exhaustion stage.

Alarm reaction is caused by physical or psychological stressors. Resistances are brought about

by ACTH hormone of the body. Exhaustion follows when ACTH dwindles as a result of

continual stress. (ACTH-Aprinocorticotropic)

According to Stephen .P. Robbins*, stress related headaches are the leading cause of loss of

work time in U. S. industry.

Cooper and Marshall* visualize stress as characteristics of both the focal individual and his

environment. They designate the internal and external consultive forces as ‘pressures’ or

‘stressors’ and the resulting stalk of the organism on stress.

Recent research into the interaction between the mind and body show that we may place our

body on stress ‘alert’ quite unconsciously, because of our psychological and emotional attitudes

to stress. Anticipatory emotions like impatience, anxiety, and anger can produce the same nerve

impulses and chemical reactions as being faced with a concrete challenge. So when faced with a

stressful situation, we must either use up the energy created by the body to challenge or learn

how to “turn off”, the response using a conscious relaxation technique.

RESEARCH DES

RESEARCH METHODOLOGY

(1) Design:- exploratory Research Design.

(2) Types of research – study will include primary study as well as secondary study.

(3) Qualitative research and research technique:-

Survey Instrument: Self Administered Questionnaire will be developed as a part of

primary study which will include open ended as well as close ended questions.

(4) Contact method:- personal contact at different branches

(5) Coverage area: - Gandhinagar

(6) Duration: 4 months

(7) Kind of question :- Here the approach of the question is structured questionnaire

(8) Guide of the research: -

Hypothesis testing

In case of hypothesis testing we use

1. Z test

2. Chi- square testing

If require we also use other methods of hypothesis testing

Research Methodology

DATA SOURCES

1. Target audience

Bank employees of various branches of SBI at Gandhinagar city.

2. Sampling procedure

Non-probability sampling will preferred accordingly in which we will convenient sampling

method

3. Sample size

The sample size will be decided on the basis of total number of employees in all banches

Sample size of 50 will taken for the research.

4. Form of questionnaire

The questions asked will in open-ended and close-ended form, open-ended question will to get

customer’s own views and in close-ended questions, multiple-choice questions and dichotomies

questions will be included.

5. Scope

The scope of the study is limited to Gandhinagar only

The study will be completed within 4 months time period

TIME BUDGET

TENTATIVE CHAPTER PLAN

There are two types of data sources are use

1. Primary data

2. Secondary data

In primary data collection we use survey as well as personal interview of store manager

in our study

In case of secondary data source we use internet, related books, journals, magazines.

The expected time will be taken for this study is nearly 4 months time period for our study

Purpose

S.NO CONTENTS PG. NO.

PREFACE

ACKNOWLEDGEMENT

EXECUTIVE SUMMARY

TABLE OF CONTENTS

1 INTRODUCTION

2 REVIEW OF LITERATURE

3 RESEARCH METHODOLOGY

4 INDUSTRY PROFILE

5 COMPANY PROFILE

6 CONCEPTUAL FRAMEWORK

7 DATA ANALYSIS & INTERPRETATIONS

8 FINDINGS

9 SUGGESTIONS

10 UTILITY OF THE STUDY

11 LIMITATIONS OF THE STUDY

12 CONCLUSION

13 BIBLIOGRAPHY

14 ANNEXURE

EXPECTED CONTRIBUTION OF THE STUDY

BENEFICIARIES BENEFICIARIES

BENEFICIARIES

BIBLIOGRAPHY

BENEFICIARIES

1. As per as the contribution of the study is concern the first and foremost it beneficial for the particular branch manager to find out different causes of stress in their branch to develop strategy to overcome these causes

2. The another contribution of the study is it also beneficial for other banks to know causes and take corrective action for that

3. The study also helpful to employees that what are reasons because of that they are not able to balance their personal as well as working life.

Following are beneficiaries from the study

1. Researcher2. Branch manager3. Employees4. Other banks5. Other branches of SBI6. For management trainee.

1. http://www.studygs.net/stress.htm

2. http://en.wikipedia.org/wiki/Stress_management

3. http://www.mftrou.com/stress-management-techniques.html

4. http://www.citehr.com/research.php?q=work+life+balance&x=67&y=20

5. Organization behavior, Stephen P. Robbins, 4th edition