“The New Library" - looking at whatlibraries might look like and why we still need

them nowand in the future

Presentations in Czech Republic-9 – 11 September, 2013

-Prague and OlomoucMaija Berndtson

Emerita Library Director, Helsinki City Library

Georg Flegel (1566-1638): Stilleben – with apples”The traditional library”

Pieter Brugel the Elder: The Fall of the Rebel Angels, c.1562

”The Internet Library”

Benoit Mandelbrot: Fractals”The People´s Library”

http://www.youtube.com/watch?v=G_GBwuYuOOs

”Fantasy is more important thanknowledge”.

”Logic will take you from A to Bbut imagination takes you anywhere”.

Albert Einstein, 1879-1955

Library

WHAT ARE LIBRARIES FOR? Culture all arts, continuity Democracy information, versatility Development lifelong learning Integration social cohesion, equality Exploration research Serendipity discovery, innovation

,2

THE STRENGTH OF THE LIBRARY

Customer is the “doer”

Creative milieu for everyone

Face to face personal guidance

CHANGES IN THE LIBRARY OPERATIONS

The physical form of the library collections loses its meaning

Hybrid media

Metadata

Open data refinery

New knowledge creation

Cloud computing

Exhibition and knowledge center

Open learning

National digital library

Electronic books

Classical literature, music, movies

Meeting forum

ChallengeNew building architecture for digital universe

Helsinki Central Library Project, Feasibility Study 2010 by Klaus Oesch

More diverse clientele

The concept of the learning,working and leisure time environment expands

The growing significance of collaboration and interaction

The clients’ need for independent activities increases

The growing importance of supporting social and digital equality

Locality and physical encounters are still important

Library services diversify

Pocket Library in Helsinki Metropolitan Areahttps://github.com/helsinki-city-library/pocketlibrary

• Pocket Library is a new kind of a service for library patrons. It runs on modern iPhone and Android smartphones.

• The service expands the traditional notion of checking out materials, making it possible for library users to check out books and other items directly from other users anywhere. The latest is that the mobile is library card, too.

• To be more generally useful as a library users personal information assistant, it also has the ability to manage the users' loans and explore the library catalog.

Laptop doctor

The Laptop doctor helps customers one-on-one with updates, security issues, and installation of programs

Modern equipment, free work and business negotiation place

Skype calls, scanners, headsets, printing, WLAN-N wireless, web cams for loan, chargers

Urban Office Meeting Point open for all

3D-printing at Meetingpoint http://www.helmet.fi/en-US/Libraries_and_services/Meetingpointlasipalatsi/Whats_going_on/

3Dprinting_at_Meetingpoint(22405)

• With our 3D-printer you are able to print your own 3D-models or free models from the internet. Free and ready-to-use models can be found for example from www.thingiverse.com The main purpose of Meetingpoint's printer is to experiment and to get familiar with the new technology. The printer is also great for prototyping and creating hobby gadgets.

Helsinki City Library – moving around

Share and learn – a recipe for learning(Get the tools from:osaavat.org/peerlearning)

Hakunila branch library in city of Vantaa- new active way of working with citizens

Hakunila library – before and after

Hakunila library- children´s area before and after

Hakunila library – before and after

Hakunila library youth area – the plan and the real one

Services and devices in Hakunila Library

• Computers• Wi-fi• Scanner• i Pad tablets• Copying machine• Printers • Playstation 3 games• VHS-DVD converter• Cd-player for listening• Document shredder• For loan- Board and outdoor games - Energy meters- Trash tongs

Mobile furnishings

Light furniture

Low furnishings

The library as facilitator

The library provides its customers with space, equipment, and know-how as needed. The customers describe what types

of events, materials, and guidance they need.

The library and its customers develop activities and events together.

Drivers of library development

1985 1990 1995 20002005 2010 2015 2020

Interactive communalInformation in digitalformat

Literature, magazines and collections

Digital media Meeting place Meeting technology

Refinement of open communalcivic information

Database and semanticontologyservices

Borrowing andinformationservices

Electronic and hybrid books

Games and intelligent everyday digital content

3D virtualartefacts

Metainformation

Informationand exhibitioncentre

Openlearningenvironment

Linearpublished information

Passivecustomer

Active customercommunity

Education

Communications

Technology’scritical massData procedures

Copyright Helsinki City Library

Drivers of library development

1980 1985 1990 1995 20002005 2010 2015 2020

Creating values

IT and telecommunication

Digital media and the internet

Library as a passive subject:Separatelibraries as data resources

Interactionand collaboration

Prevention of social exclusionDemocratic agentDevelopment of socialcapital

Building and strengtheningthe structures, processesand networksof the informationsociety:

InteractiveIT

Developmentof the value networkand ecosystemof libraries

Value-addingcommunitiesWeb 2.0 methods of participatory economy

Exploratory learning andinteractive communicationas drivers of development

Library as an active agent:Citizens as active andinformed agents and asintelligent communities

• Thinking and problem-solving skills• Working skills• Skills to master working tools• Skills of active citizenship

Copyright Helsinki City Library

Idea Stores – the story of change of library service in Tower Hamlets, East London

• Asking and listening what people want

- combine library visit with other visits (shops, banks)

- more than a library (education, fun, meeting etc)

• Total rethinking and remodelling - the design and image- the staffing and training of staff- (According to Judith St. John,

Head of Idea Store) - http://www.ideastore.co.uk/

Idea Store Whitechapel

The site of the new central library in Helsinki,www.keskustakirjasto.fi

The winner of the architectural competition of Helsinki Central Library, by ALA Architects, Käännös

The New Central Library in Helsinki - Facts

• A hub of knowledge, skills and stories

• 5,000 - 6000 visitors a day• 1.5 – 2.0 million visitors a year• 200 000 items (books etc) to borrow • Events and guidance• 10,000 m² of the library of the future • Open public space, free for all• Open 24/7 – part of it• Every day something new• Construction cost about 75 million Euros• Finished 2017-2018; 2017 The Centennial of Finland´s independence

Some aspects in and for the planning process

- This is not a new main library with the administration and the book magazine – it is ”a people´s palace”

- User-oriented service design - Not one style all over the building- Ubiquitous building: from audiovisual to sensomotoric media culture- All senses - Knowledge, emotion and fantasy- Special attention to the acoustics and the ecology

Ambience design for knowledge creation practices of the information society

• Dynamic architecture and design thinking• Investigative learning: data queries, participation• New knowledge creation methods• Ambience design; personified service design• Ubiquitous environment information flow• Learning experiences using multimodality• Open learning based on science or storytelling• Telepresence• Virtual empowerment based on the growth of the • media technology and value adding communication• Which kind of media information architeture 2020?

Helsinki Central Library Project, Feasibility Study 2010 by Klaus Oesch

Target: Knowledge creation&sharing ecosystem

• Personal library in the pocket • Meeting forum and open data refinery• Value adding, knowledge creating communities• Open knowledge creation environment• Personal publishing services• Persuasive digital reading communities• Visual& animation workshop services• Book/Vook on demand printing and ePUB service• Personal &community e -commerce• Intelligent media library• The Helsinki downtown as a living lab of

intelligent citizens communities

Helsinki Central Library Project, Feasibility Study 2010 by Klaus Oesch

World of thrills, frills and adventure

• Lobby, lounge, creative office, oasis, silent areas, exhibitions spaces, Suomi-experience, studysauna, studios, auditorium, cinema, wintergarden, meeting rooms, free speaker’s corner, brainstorm, play room, family space, space for young people, restaurants, cafés, shops, market, gallery…

The hottiest topic - the Sauna

• Helsinki citizens already expect the new central library to have a sauna for their own and tourists’ delight

Birmingham library – a people´s palaceThe next chapter for libraries, 3rd September, 2013

http://www.apm.org.uk/news/next-chapter-libraries#.UaTwyUXfrIU

Birmingham Public Library by architect Francine Houben.

We are not building a library for the city. We are

building the city.

PLACEMAKING

Public spaces and activities created by people

Placemaking according to PPS (Project for Public Spaces)

”Placemaking is a multi-faceted approach to the planning, design and management of public spaces. Put simply, it involves looking at, and asking questions of the people who live, work and play in a particular space, to discover their needs and aspirations. This information is then used to create a common vision for that place.”

The concept of public by Rosalyn Deutsche

”has democratic connotations. It implies ”openness”, ”accessibility”, ”participation”, ”inclusion” and ”accountabiblity”…”Public space” in this view does not simply refer to already existing physical urban sites as parks, urban squares, streets, or cities as a whole…

The concept of public (space) (cont.)

”Public space can also be defined as a set of institutions where citizens … engage in debate; as the space where rights are declared, thereby limiting power; or as the space where social group identities and the identity of society are both constituted and questioned.”

IFLA:s Trend Report -The Insights Documenthttp://trends.ifla.org/

• The Insights Document pulls together and summarises all of the information contained on the Trend Report website for IFLA members. It identifies five high level trends and considers possible future "collision points" between trends affecting the role and identity of libraries.

• The Insights Document is the conversation starter for the library community. It's the ‘way in’ to the Trend Report, and opens up discussion about how information trends are shaping your library, whether it's a public, academic, specialist or national library, within your region.

TREND 1:NEW TECHNOLOGIES WILL BOTH EXPAND AND LIMIT

WHO HAS ACCESS TO INFORMATION

An ever-expanding digital universe will bring a highervalue to information literacy skills such as basic readingand competence with digital tools. People who lack these skills will face barriers to inclusion in a growing range of areas. The nature of new online business models will heavily influence who can successfully own, profit from, share or access information in the future.

TREND 2:ONLINE EDUCATION WILL DEMOCRATISE AND

DISRUPT GLOBAL LEARNING

The rapid global expansion in online educationresources will make learning opportunities moreabundant, cheaper and more accessible. There will beincreased value on lifelong learning and morerecognition of non-formal and informal learning.

TREND 3:THE BOUNDARIES OF PRIVACY AND DATA

PROTECTION WILL BE REDEFINED

Expanding data sets held by governments and companies will support the advanced profiling of individuals, while sophisticated methods of monitoring and filtering communications data will make tracking those individuals cheaper and easier. Serious consequences for individual privacy and trust in the online world could be experienced.

TREND 4:HYPER-CONNECTED SOCIETIES WILL LISTEN TO AND

EMPOWER NEW VOICES AND GROUPS

More opportunities for collective action are realised in hyper-connected societies – enabling the rise of new voices and promoting the growth of single-issue movements at the expense of traditional political parties. Open government initiatives and access to public sector data will lead to more transparency and citizen-focused public services.

TREND 5:THE GLOBAL INFORMATION ECONOMY WILL BE

TRANSFORMED BY NEW TECHNOLOGIES

Proliferation of hyper-connected mobile devices, networked sensors in appliances and infrastructure, 3D printing and language-translation technologies will transform the global information economy. Existing business models across many industries will experiencecreative disruption spurred by innovative devices thathelp people remain economically active later in life from any location.

Cross-European survey to measureusers’ perceptions of the benefits of ICT in public libraries

Final reportMarch 2013Susannah Quick, Gillian Prior, Ben Toombs, Luke Taylor and Rosanna Currentihttp://www.minedu.fi/export/sites/default/OPM/Kirjastot/kansainvaelinen_ja_eu-yhteistyoe/Liitteet/Final_Report_-_Cross-European_Library_Impact.pdf

% of adults who have used a public library in the last 12 months/last month

% and estimate of number of adults who have used a PAC in the last 12 months

Perceptions of public libraries – strongly agree

Value placed on PACs compared to usage levels

The chart below shows how countries cluster together in terms of usage and the value placed on the service by users. There are five distinct clusters:o High usage, medium value – Denmark and Finlando Medium usage, medium/high value – UK, Latvia, Lithuania, Belgium, Netherlandso Low usage, high value – Portugal, Poland, Bulgariao Low usage, medium value – Spain, Czech Republic, Romania, Greece and Franceo Low usage, low value – Germany and Italy

My conclusions• Be open-minded: look at people´s lives and at the society, not at

your services• The role of library as public space is important• Be people-oriented: from collection and transactions to relations

and communication• From access to information to knowledge creating and innovation• Not ”to people”, yes ”for people”, more ”with customers”, and

even ”by customers”• Intelligent and smart becomes social and intellectual through

users• The role of librarians important, but other specialists are needed,

too

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The

Vision of the Helsinki City Library

For me libraries are raw diamonds which need to be refined that their value can be seen!

Thank you! maija.berndtson@elisanet.fi