Pradeep Mishra E-mail:pradeepmis91@gmail.com Mobile: +91-7411620192

Objective To acquire more knowledge as new technologies comes in and apply the same in my career and grow along the organization.

Career Highlights Around 2 years of experience in Service domain as Siebel Application Developer and support. Experience on writing SQL Queries and PL/SQL Procedure, Functions, Triggers, Exceptions

while job scheduling and Siebel EIM jobs. As a Siebel Professional, experience includes Configuring and Customizing Siebel Enterprise

Applications using Siebel 6.3/7.X/8.X. Experience in Oracle SQL, PL/SQL and Siebel CRM as Siebel Admin. Experience in Documenting, Reporting of User requirement using SQL Queries as filter. Strong knowledge about all Stages of Development and Releases in a project. Basic knowledge of Core java, HTML, Python and UNIX. Knowledge in Doing EIM jobs, Configuration, Enhancement to existing code as per day to day

user requirements. Highly self-motivated, goal-oriented, sharp working professional with a quest and deal to

learn new technologies and always believes in innovation and success. Self-learner.

Current Employment Working with H.P Global Soft Pvt. Ltd, from March 2013 to till date.

Technical Proficiency Languages : Oracle SQL, PL/SQL, Core Java, VBScript. Operating Systems : Windows. Software Packages : MS-Office. Database Technologies : Oracle 10g and Oracle 11g. Development Tools : Eclipse, Siebel Tool, Benthic Golden 32, JPM Tool, SQL Developer.

Academic Profile B.Tech (CSE) from G.L.A Institute of Technology and Management Mathura (U.P), in 2012,

with an aggregate of 73%. H.S.C from Gyan Peethika Sr. Sec School (CBSE) completed in 2007, with an aggregate of

78%.

S.S.C from Gyan Peethika Sr. Sec School (CBSE) completed in 2005, with an aggregate of 76%.

Project Experience:-

Project 1: Volkswagen Atomium Production Support

Description: HP was chosen by Volkswagen as implementation partner for the Atomium project. E-automotive Siebel application is an offer and Contract management tool. The contacts, companies, Fleet Policy, Documents, Fleet Management and Marketing Campaign management were maintained in Siebel automotive application. Atomium is the one information and database for all brands of Volkswagen. Siebel system interacts with External system via the middleware ESB.

Scope of Project:

ESB as Middleware (IBM Web sphere V7.0.1.23) Oracle’s Siebel 8.1.9 as Customer Relationship Management application. Oracle Database 11g as database for the CRM. OBIEE for Reporting.

Responsibilities:

Worked as Siebel Admin and handle the ticket on User administration, Changing or adding responsibilities and positions.

Worked on Oracle Back-end modifications like creating SQL Queries, PL/SQL objects and also involve in some performance tuning approaches.

Preparing following reports SC Report, Health Check Report and Petra report. Doing application testing as a part of post deployment activities. Checking and resolving the tickets based on Application functionality as a part of Siebel

EAI. Testing the bugs reported in ALM tool in Application and created defects.

Project 2: Standard Register Company Customer1 Application

Software Used: Siebel, Benthic (Database Query), JPM Tool (Application level assignments)

Operating System: Windows

Team Size: 5

Client: Standard Register

Role: Siebel Config and Production Support

Description: Standard the company is a nationwide leader in providing customized document management and workflow solutions. Advances in technology have allowed Standard Register to broaden its scope of activities to include a variety of paper-based and digital business document management applications, from traditional commercial printing, digital print on demand and variable printing.

Customer1 is Siebel CRM application used by Sales Organization as the Sales Force Automation tool to assist Standard Register in providing one view of customers and to maintain tamp lets and get orders from customer at his location and have this synchronized so that orders are printed in a single location. This application also helps in maintaining and tracking sales and revenue generation for every sales team on individual basics.

Activities:

Customized object definitions in the business object layer (Business objects, Business Components, Links, Joins).

Created and customized applets, views, screens and application.

Involved extensively in creation and customization of Pick Lists

Unit Testing.

Production environment application support and maintenance. There are two different streams within the project. Providing Tier 2 application support which includes resolving tickets and completing the Service requests and Change Requests raised in Service Manager.

Worked with various Siebel entities like Accounts, Contacts and Opportunities apart from various others.

Worked with the Production support team to resolve the issues and with the implementation teams for successful Incident fixes Test and production environments.

To work on defects and enhancements which are the items of scope for intermediate releases.

Prepared Daily Status report and Monthly Status Report. Involved in Migration of code from development to QA and From QA to

production. Monitoring Inbound and Outbound Interface transaction. Siebel Admin Activities

o Extraction of Data Base

o Bouncing the Production Server and QA Server

o Creating Mobile Users

o Daily Monitoring the Server Components.

.

ROLES AND RESPONSIBILITIES:

Analyze the customer requirement and prepare System Design Specification. Developing relevant PL/SQL, SQL Query (ORACLE 10g) and VB Script changes as per user

requirement. Coding, Unit Testing according to our other counterpart divisions during various

releases/deployments. Doing pre/post deployment activities like migrating SRF, stopping the services and running

the inbound and outbound jobs after the completion. Trouble shooting the issues happened on user side by login to User system. Creating Incident, Change tickets and Service request in HP Service manager.

PERSONAL DETAILSDOB : 12th of February 1991Fathers Name : Mr. Rameshwar MishraLocal Address : C- 304, Infy Men’s Hostel, Roopena Agrahara, Bangalore (560068), KarnatakaPermanent Address: Kassim Bazar Bishunipur Ballia (U.P) Pan Card No : CBNPM9394P