Practice Exercise 5Developing Deeper

Understanding & Expressing Respect

• Express Deeper Understanding– Reflect feelings and

content– Summarize– Reflect meaning

• Gain Further Understanding – Express understand prior

to asking questions– Open-Ended Questions– One Question at a time

• Identify and ask questions about strengths – Available social supports– Interaction with family

• Explore conclusions

Objectives:• Practice:

– Warmth – Empathy – Respect – Genuineness

• Problems/Challenges– Previous attempt to

solve problem– History– Severity – Feeling – Effects of problem on

health, sleep, education, work etc..

– Effect of problem on other people

– Other demands and stressors

Practice beginning statement! Reference Page126

• Warmth: “Warmth is expressed by conveying caring and interest to clients”

–See Warmth Evaluation Scale on page 111

• Empathy: “Empathy is the ability to understand another persons feelings, thoughts and behavior from the other person’s viewpoint”

–See Empathy Evaluation Scale on page 149

• Genuine Behavior: “Behavior that is sincere and authentic”

–See Genuineness Evaluation Scale on page 165

“Practitioners express respect by affirming and

appreciating clients without condoning their

harmful behaviors, by

acknowledging clients’ strengths,

and by communicating their regard for

clients’ thoughts, feelings and

abilities.

Respect Scale (PG 181) Level Practitioner

Skills

Level 1 Did not identify strengths, show

respect, and provided answers client did not ask

for

Level 3 1 time during the meeting the practitioner discussed

strengths, did not show respect

and provided answers client did not ask for

Level 5 3 times during the meeting the

practitioner discussed strengths,

showed positive regard, and did

not provide answers client did not ask for.

Respect

• In your group please spend ten minutes on each role so that every person may have an opportunity. – Client– Practitioner – Peer Supervisor

• The peer supervisor is the group time keeper

Procedure

• Think about a problem from your own life

• This can be a problem from the past or one that is more recent

• If you discuss a past event please do so as your current self- be careful not to “role play”

• Don’t forget to pause to allow the practitioner a chance to respond

Role of the Client

• Look for body language- is it present? – Explore meaning of body language

• Use clarifying words– Ex from Video: “Has the doctor told you

that?”–Where did the conclusion come from?

• You are practicing the following:– Expressing understanding– Gaining further information– Developing a deeper understanding• Allowing for silence

Role of the Practitioner

Its ok not to be perfect!You do not have to solve

the problem!

You may not use all of the skills

A few reminders…

• Write down feedback– give as specific examples as possible

• Goal is to provide practitioner with feedback and effectively evaluate skills – the purpose is to let them know how to improve and grow!

Role of the Peer Supervisor

• Ask practitioner “how do you think you did?”

• Ask client “how was it for you?” • Allow client to give perspective on

ways practitioner expressed warmth, empathy, respect and genuineness.

• Discuss with client ways experience could have been improved

• Practitioner should self evaluate and discuss with group

• Identify inappropriate responses

Notes about Feedback

Chang, V., Scott, S., & Decker, C. (2013). Developing helping skills a step-by-step approach to competency. Belmont: Cengage Learning.

References