Practice and Policy Checklist - Completed

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    Practice and Policy Checklist

    Institutional Practice/Policy Area

    Examples of Policy

    Questions/Institutional Statements NECC Strengths NECC Gaps

    Academic Advising Regular contact with a consistentadvisor/counselor to develop and

    monitor each students education

    plan.

    Students do have regular contact withadvisors.

    Those assigned to faculty members

    have consistent contact with same

    advisor unless student change majors.

    Students on Academic Suspension

    have assigned advisors

    No mandatory Academic Plan inplace

    Academic Planning Mandatory process for students to

    plan degree/certificate programs.

    The college does not have

    mandatory Career Planning and

    Advising in place.

    Access to Technology Availability of computer resources,

    including open labs, at timesmatching student schedules.

    Corporate discounts for student

    purchases.

    NECC has 35 computer labs across 3

    campuses. 7 are dedicated to Reading,Writing, Math, ESL, tutoring, and

    testing. 25 are dedicated reserved for

    teaching and testing. 2 are Mac labs, all

    others are PC labs.

    1 computer lab in Lawrence (21 seats)

    and 1 computer lab in Haverhill (50

    seats) are dedicated for student walk-in.

    Walk-in labs are open Monday

    Thursday 8:00am - 10:00pm, Friday

    8:00am 9:00pm and Saturday 8:00am

    3:45pm.

    Because so many of our classes are

    scheduled weekdays before noon, andmore faculty request computer lab

    time for their classes each semester,

    we are not always able to

    accommodate every request.

    Admissions Cycle Cut-off dates for admissions either toinstitution or specific programs Programs with specific admissionscriteria do exercise cutoff dates

    Open access programs have no cut

    off Dates

    Open Access extends too far into thestart of the semester. Should end

    during add drop.

    No new students should be allowed

    to register after Drop/Add including

    courses offered 2nd half of semester.

    Students after placement

    assessments are no longer available or

    who need financial aid and have not

    applied in time to have an award in

    place at the beginning of classes are

    encouraged to begin classes the next

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    available semester or summer session.

    Assessment/

    Placement

    On-going evaluation of efficiency of

    cut scores, and periodic evaluation of

    the appropriateness of the placement

    instrument itself. Recognition of

    need for prompt feedback to studentsand faculty.

    Cut scores for college level

    proficiencies are established by the

    State Board of High Education. These

    scores are standardized across all state

    colleges in Massachusetts.Cut scores within the developmental

    reading, writing, and math sequence are

    continuously evaluated by faculty and

    are adjusted as needed.

    Borderline placements in

    developmental reading and math are

    further validated by subsequent re-

    testing

    The battery of Assessment instruments

    for ESL has recently been improved to

    include the LOEP. The LOEP was

    piloted with est. 500 students beforeimplementation.

    Results for Math and Reading are

    available to students and advisors

    within 45 minutes after testing.

    Turn around time for writing

    assessment results may take as long as

    two weeks, depending on the time of

    year.

    Writing samples are difficult to trackas they are passed between evaluators

    for further review.

    Bilingual Intake Services Access to college admissions

    processes for non-English fluent

    students.

    There are bilingual staff at the

    Welcome Desks and in the Career

    Counseling and Advising Centers on

    both campuses.

    ESL advisors help with the placement

    and registration of ESL students

    Some admissions materials are inSpanish

    Only Spanish/English bilingual staff;

    other languages not represented

    Website is only in English. Basic

    information should be translated into

    other languages for easier initial

    student access

    Campus Climate Recognition of the value of all

    learners to the campus, zero tolerance

    for aggression based on race,

    ethnicity, income status, and other

    characteristics.

    Mission clearly reflects value of all

    learners to the campus

    Student Code of Conduct clearly

    delineates zero tolerance offenses

    CCSSE results point to students

    Climate could be more appealing to

    students of color with more minority

    faculty on board

    Increase organized mentoring

    opportunities for Latino students

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    satisfaction with campus climate

    PACE/Title V, NCBI, Clubs &

    Athletics

    Awareness/understanding/response

    across faculty of obstacles/crises faced

    by students

    Career Development Services that assist student to develop

    clear, realistic aspirations for future

    work. This area should becoordinated with academic planning

    and counseling.

    The college has staff with expertise inthis particular area.

    Increased cross training of all staffwithin CPAC is in progress the result of

    which will be enhanced expertise across

    specialty areas, i.e. all staff whether will

    be able to discuss with students how to

    plan whether academic or career and

    the intersection of the two.

    The coordination of Career Planning

    and Academic Advising (counseling)

    is just taking form. Much work isneeded in this area. However there

    are indications that the newly

    implemented integration of operations

    within the Haverhill Career Planning

    and Advising Center is taking hold

    towards the realization of a true One-

    Stop Model wherein everyone does (at

    least some) of everything providing

    services to students.

    Childcare Provision of care for students

    dependent children, especiallychildren of single parents.

    Both campuses have on-site childcare

    with students children as first priorityplacements.

    Childcare centers serve as practicum

    sites for ECE students under apt

    supervision.

    Childcare is discounted for students,

    subsidized slots are available;

    evening /Saturday hours in Lawrence

    Data and monitoring of student,

    faculty/staff usage was not reliablefrom vendor.

    Contract had not been re-bid in 10

    years. (currently in progress).

    Community-Based Organization

    (CBO) Links

    Working agreements with CBOs

    who are often the first point of

    contact with higher education for

    low-income students/students of

    color.

    Dedicated position in Lawrence to

    CBO outreach, increased visibility in

    community.

    LCW, Notre Dame, churches, GLCAC

    Participation on several communitypartnerships, task forces, host site for

    Upward Bound, HERC, others.

    CSL taking root.

    Efforts are not always formalized,

    clearly articulated and tracked.

    At times NECC may be viewed as a

    competitor to community-based

    efforts or as not integrated withcommunity.

    Mission and boundaries of NECC

    services not understood by all

    stakeholders.

    Comprehensiveness of Student

    Services

    How well do academic guidance and

    counseling, academic support,

    personal guidance and counseling,

    career counseling and supplemental

    services function together?

    All of these services exist and students

    benefit from all of them.

    Staff in these areas are aware of the

    relative functions of each area and some

    referral occurs

    There are Gaps as far as inclusive

    consistent training of staff and sharing

    of information.

    In some areas there exist too much

    seclusion.

    More sharing is needed for the

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    benefit of our students.

    Continuous Quality Improvement Use of data, information, and

    evaluation to accelerate success rates

    for low-income/students of color

    students that is part of a quality cycle

    leading to improved instruction,support programs, and services.

    The college has an institutionalized

    process for the continuous evaluation of

    Institutional Effectiveness (IE).

    The IE process evaluates KPIs for

    student success across several variables,including income and ethnicity.

    The evaluation process includes

    annual reports from all areas of the

    college, including academic areas, as

    well as student services.

    Reports include updates on continuous

    improvements in relation to the targeted

    KPIs.

    We are in process of better

    integrating the IE cycles within

    institutional planning processes, such

    as the Strategic Directions, the Perkins

    Five Year Plan, the Academic MasterPlan, and the Achieving the Dream

    initiative.

    Counseling (Personal Guidance) Services that are distinct from

    advising that provide emotional and

    personal support for education

    success.

    A lot of personal guidance happens in

    successful work-study placements.

    Social Services aspect of Joselyn

    Martes position PACE model of support.

    Mentoring and peer groups like the

    Law. Book club, Womens Support

    Network, Mentor w/male athletes.

    Student Engagement Center

    One Social Service staff for both

    campuses leaves problems to be dealt

    with by untrained staff.

    Training gaps for staff and facultyaround where to refer students,

    although the information is out there.

    Curricular Alignment Alignment of competencies between

    basic skills/ESL programs and

    collegiate-level classes to bridge gapsand ensure seamless movement of

    students.

    Significant efforts have been made to

    align the skills between ESL and

    Developmental Reading and WritingClear alignment of skills exists

    between Basic Writing and Comp 1

    supported by data.

    Developmental Algebra curriculum

    was recently realigned in collaboration

    with the Math Dept.

    Success of Developmental students in

    gatekeeper courses as seen in the KPIs

    is further evidence that the skills needed

    for success have been established.

    More needs to be done to align ESL

    with Developmental Math.

    Some collaboration between theDevelopmental reading and the

    content areas has occurred

    especially through LCs but the exit

    from reading to the content courses is

    more broad based and therefore more

    difficult to establish or address. This

    needs to be improved.

    Some topics in Developmental Math

    courses are not emphasized as much

    as they could be because of the time

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    constraints of the semester.

    Degree Auditing Availability of student progress

    toward degree checks after

    completion of a threshold number of

    credit hours.

    The college instituted automated

    Degree Audit 1.5 years ago.

    Students can also perform a WHAT IF

    Analysis-checking progress towards a

    degree or certificate other than the onein which they are not matriculated.

    Students can use the system at any

    point in their academic career at NECC.

    Diversity Institutional statements and other

    evidence recognizing the importance

    of diversity in multi-cultural/racial

    society.

    The College recognizes and supports

    the celebration of the Hispanic week.

    The college supports the ESL learning

    social club where Hispanic instructors

    develop several activities in/out the

    classroom for the ESL students.

    There is an effort to hire more

    minority faculty and staff reflecting the

    diverse population of the college.

    The need for multicultural

    clubs/organizations that will include

    faculty and students to promote and/or

    support cultural and social activities.The need to integrate ESL students

    with the rest of the college

    community. (note: sometimes ESL

    students are seen as outsiders; many

    college activities do not include them;in Lawrence they are even more

    segregated since most, if not all the

    ESL classes are on a separate

    building).

    Engagement Strategies for Low-

    Income/students of color Students

    Existence of purposeful strategies for

    low-income students/student of color

    that increase their interactions with

    the college in ways that are

    culturally-sensitive

    Northern Essex has a number of

    programs which are purposefully

    designed to increase retention by

    fostering student engagement.

    Such programs include:

    A comprehensive network of support

    services for athletes;

    Retention and early interventionstrategies for students enrolled in

    extracurricular organizations and clubs;

    The TRIO funded PACE project

    (Pathways to Academic and Career

    Excellence).

    PACE was one of nine programs

    nationwide which was recently

    identified by the US Dept of Ed as a

    national model for outstanding retention

    practices for low income, first

    Many of our most effective student

    engagement strategies are happening

    in specialized programs or grants.

    There is a need to take what we have

    learned from successful programs

    such as PACE, and begin to

    institutionalized these services to

    benefit all students.

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    generation students.

    English as a Second Language

    Programs

    Availability of instruction and

    programming to increase language

    acquisition skills for limited-English

    students.

    The students that transition from ESL

    have strong English oral and written

    skills, sometimes higher than native

    speaker students. Students with difficulty in A&P may

    receive tutorials in English/Spanish.

    Many ESL students have the

    opportunity to participate from college

    level seminars and lectures increasing

    their English skills confidence.

    On the process of revising the

    competencies and requirements for the

    Human Nutrition and Health course and

    lab so upper level ESL students can take

    it.

    Tutorials in Spanish/English are

    limited to A&P only.

    Not all students have the opportunity

    to experience college levelseminars.

    Students spend so much time in ESL

    that they become discouraged and

    leave the college without completing a

    degree.

    The need for more college level

    courses with competencies that ESL

    students can meet

    Enrollment Management Targets established for low-income

    student recruitment and retention and

    corresponding support practices

    (similar to those depicted in this

    checklist).

    Supporting low income students has

    been greatly enhanced with the

    improvement of processes for awarding

    financial aid packages to new and

    returning students.

    The colleges federally funded (TRIO)

    Student Support Services project targets

    low income students and providing

    them with additional services to

    enhance their persistence through

    graduation and transfer to four year

    colleges.Services include tutoring, academic

    survival skills workshops, cultural

    enrichment and other activities.

    Specific recruiting is done to identify

    prospective students from ABE, GED,

    homeless shelters, halfway houses,

    treatment centers, alternative programs,

    clients of the Massachusetts Department

    of Transitional Assistance, after-school

    programs for low income high school

    Enhanced relations between the

    colleges and the communities that it

    serves, particularly those in Lawrence

    will lead to more targeted recruitment

    of low-income students who might not

    ordinarily see college as an option.

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    students, TRIO programs for low

    income and first generation college

    attending students, county and federal

    corrections institutions/agencies.

    Exit Criteria for the Developmental

    Education program

    Specification of competencies

    required by DevelopmentalEducation completers to succeed in

    college-level programs. Evidence of

    correspondence with competencies

    specified in college-level programs

    Exit competencies addressing these

    skills are well defined in the OutcomesAssessment Documents for all of the

    Developmental courses.

    Developmental reading, writing, and

    math exit criteria correspond with (or

    exceed) the state-wide college entrance

    guidelines recognized by the Mass.

    Board of Higher Education.

    Content area faculty may not be

    aware of these exit competencies this should be improved.

    Exit Criteria for the ESL program Specification of competencies

    required by Basic Skills/ESL

    completers to succeed in college-

    level programs. Evidence ofcorrespondence with competencies

    specified in college-level programs

    Exit criteria are clearly stated in

    course syllabi for exit-level courses

    Exit competencies are aligned with

    proficiencies for developmental readingand writing courses

    Exit criteria should be clearly stated

    in college catalog and advising

    handbook

    Exit criteria should include a coursegrade which reflects specific

    competencies and should not be based

    on a single exam.

    Faculty Mentoring Programs that pair specific faculty

    with low-income students/students of

    color in need of intervention and

    support.

    PACE program

    The Transitioning Latino Students

    Program from ESL to Baccalaureate

    Degree Project

    in-class activities with Latino Faculty

    and ESL students through the ESL

    Social club

    provide students with the

    opportunity to choose a mentor with

    whom they feel identified

    the need for activities/social

    interactions between faculty and

    students (i.e. once a semester lunch-

    department meeting including all the

    students and faculty)

    more committed faculty to workwith students.

    Financial Aid Examples include flexible cut-off

    dates for institutional financial aid,

    earmarking a portion of tuition

    increases for low-income students,

    using financial aid to promote

    articulation with 4-year institutions,

    and targeting specific aid, i.e., grants

    v. loans, to low-income students.

    Waiting for Tina Favaras Response

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    First Year Success Classes Available? Required? Optional? Are

    success classes supplemented with

    information reinforced in other

    classes and/or/ first year experiences

    College Success Seminar(CSS) is a

    new course here which has only been

    offered a few times. So far, it has not

    been directly connected with other

    courses. However, the skills are

    applicable and instructors have beeninviting guest speakers into the

    classroom.

    CSS could be linked with other

    courses in learning communities;

    actually the first one is scheduled for

    the spring semester. The course needs

    to be used more and linkages to

    college content courses strengthened.

    Institutional Organization Administrative responsibility

    identified for overall institutional

    efforts to promote low-income

    students/students of color student

    success

    AI Strategic Planning process was

    very inclusive

    Process Mgmt teams and Retention

    Committee

    Academic Master Plan

    One-Stop Student Services Model

    NCBI

    Administrative responsibility identified

    for overall institutional efforts topromote low-income students/students

    of color student success. Strength (1)

    PACE program; (2) the creation of the

    tutoring center.

    Deep, coherent, multi-pronged

    analysis of data around this population

    Deeper knowledge about students

    real need for financial aid. (i.e. if they

    know they dont qualify for Pell, and

    they dont file because they dont

    want a loan, they may be right on the

    edge of leaving due to finances, but

    we dont know.

    Institutional Research Capacity Identified responsibility for research

    on student success, especially low-

    income/students of color student

    success. Data on student enrollment

    patterns, especially course-taking and

    completion behaviors, disaggregated

    by race/ethnicity, first language, andsocioeconomic status.

    The Office for Institutional Research

    is responsible for research and reporting

    on student success.

    Reports are prepared at the college-

    wide level and stratified to the program,

    department, and course levels.

    Reports on student enrollment includedata disaggregated by ethnicity, ESL,

    and income levels.

    The office participates in and supplies

    data/reports for Institutional

    Effectiveness, Program Review and

    Assessment, and institutional and

    program accreditations.

    We also administer and analyze the

    Community College Survey on Student

    Engagement (CCSSE), an annual WEB

    We do not anticipate any difficulties

    in meeting Achieving the Dreams

    expectations of colleges regarding the

    submission of annual student cohort

    data and the collection, analysis, and

    presentation of student outcome data.

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    based Student Satisfaction Survey, and

    an annual follow-up survey of graduates

    one year after the date of graduation.

    http://www.necc.mass.edu/irp/index.php

    Institutional Scholarships for Low-

    Income Students

    Dollars earmarked from institutional

    revenues for low-income student

    financial aid.

    Waiting for Tina Favaras response

    Intake Orientation A brief, mandatory session or

    sessions providing students an

    overview college policies and

    services available to them. Distinct

    from a longer-term student success

    class.

    There are Information Sessions on

    both campuses for new students

    whether they have previously attended

    college or not

    In these sessions attendees get an

    overview of the enrollment process

    (listed on a new student applicant

    checklist) including applying to thecollege, how to apply for financial aid,

    taking placement assessment tests, and

    planning for advising and registration

    with an advisor

    College support services are outlined

    along with some tips for being a

    successful student

    Some literature outlining services that

    are provided by the college are

    distributed.

    These sessions are not mandatory

    and many of the colleges policies and

    services are not reviewed although

    subsequent meeting with advisors

    provide opportunities for students to

    hear in more detail what college

    policies are and what services the

    college provides.

    During these meetings additional

    literature which speaks to college

    policies and services can be

    distributed to students

    There is no mandatory Orientation

    Session to provide students with this

    information-it is assumed that during

    their Academic Advising Session this

    information is covered. Students are

    often bombarded with handouts

    regarding academics and other

    information relevant to their personaland academic goals while being

    advised and registered and tend to

    become overwhelmed

    Late Class Adds Procedure for permitting (or denying)

    late registration for classes.

    Thecollege community recently

    agreed on a process which has been

    embraced both by faculty, and

    administration.

    Prior to spring 2007 the form was

    handed out to students by front desk

    staff when students would ask to join

    courses that were filled and closed.

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    There is a form that has clear

    instructions and requires the signature

    of faculty.

    The form is primarily faculty driven

    Some staff still struggle with the

    change.

    Late Start Classes Procedure for creating late startclasses based on demand produced

    by late registrations.

    The Department Academic AreaSchedulers and the Registrars have

    agreed to keep the Wish List on

    courses once they are filled well into the

    Drop/Add period to determine if there

    are enough students to warrant adding

    sections.

    Over the years, the Academic areas

    have been consistent in offering

    sections of courses that begin mid-

    semester

    Courses that are offered in thesecond 8 weeks are in need of more

    publicity

    Not enough variety of courses are

    offered in the 8weeks session of fall

    and spring semesters

    Learning Communities Identify cohorts of students for

    support of common learningexperiences, including classes and

    co-curricular activities.

    There is interest among faculty to

    develop ESL/college level courselearning communities

    The service learning tree project is

    impacting the learning of students of

    different disciplines.

    Faculty are encouraging service

    learning

    It is challenging to enroll enough

    students in learning communitiessome students see service learning or

    community service as extra work

    and not as civic responsibility.

    Mission Statement Mission statement indicates

    commitment to serve low-income

    students/students of color

    Our commitment to serving low

    income students and students of color is

    inherent in all of the colleges

    institutional mission and values

    statements which emphasize

    appreciation for diversity; educationalopportunity for diverse student

    populations; and dedication to

    enhancing the social, cultural and

    economic life for students and for the

    broader community.

    One-Stop Shopping Making necessary pre-admission and

    post-admission services more

    convenient for all students, but

    especially single parents and others

    As opposed to being in separate

    buildings and offices, admissions,

    financial aid, career planning, Academic

    Advising, Learning accommodations

    Bookstore hours and center hours

    sometimes vary.

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    with multiple time commitments. (disability services), Center for Adult

    and Alternative Studies (including

    GED,TOEFL, CLEP testing, and

    Military Credit evaluation), and social

    service referral are housed together

    within the Behrakis One-Stop StudentServices Center at the Haverhill campus

    and in Career Planning and Advising

    Center at the Lawrence campus.

    Hours of operation are 8am through

    7pm Monday through Thursday and

    8am through 5pm Friday

    Both locations provide convenient

    access for students with multiple

    commitments and other potential

    obstacles that potentially thwart

    educational pursuits

    During peak enrollment periods bothlocations have Saturday hours

    Staffs are available through Web

    Advising, telephone, email, and in

    person

    A bookstore is located in the Behrakis

    One-Stop Student Services Center and a

    bookstore is located in the same

    building as the Career Planning and

    Advising Center at our Lawrence

    campus.

    On-Line Support Services Web-based availability of critical

    college facts and links to services

    The college has hired a Web Advisor

    and purchased licenses for a Web Basedproduct.

    Students are now able to get Academic

    Advising and referrals to other services

    completely online.

    The Website as well as individual

    Web Pages has been undergoing

    changes to better accommodate students

    by using language that is more user

    friendly and creating links that assist

    students and visitors to navigate with

    With the continued increase in on

    line courses offerings, there is a needto expand the on line instructional

    support resources, including support

    staff, faculty advisors, and tutors.

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    ease.

    The colleges student friendly web site

    is strategically designed to provide

    students with easy access to information

    and support services Links are conveniently situated to

    connect students to resources such as

    the One Stop Student Services Center

    which includes the Career Planning and

    Advising Center; Enrollment Services,

    including Financial Aid and Bursars

    Offices; Learning Accommodations

    Center, extracurricular clubs,

    organizations, and activities; athletic

    resources; the Tutoring Center and

    tutoring schedules; Reading, writing,

    ESL, and Math Learning Centers;assessment schedules and practice tests;

    etc.

    Out-of-class Interactions with

    Faculty

    Mechanisms for increasing

    interaction of low-income

    students/students of color with

    faculty outside of the classroom

    setting, a consistent factor in

    improved retention rates.

    The ESL learning social club provides

    students with the opportunity to interact

    with faculty out-of-class

    The Natural Science department is

    developing a science club where

    students can socialize and interchange

    ideas with the natural science faculty.

    students do not make use of faculty

    office hours

    organizing out-of-class interactions

    can be challenging because many

    students leave the campus

    immediately after class

    most of the faculty is adjunct thus,

    they should be encourage and/or

    support to dedicate out-of-class timewith students.

    Partnerships with Other Higher

    Education Providers

    Written agreements with other

    colleges for all students that can

    include transfer articulation

    agreements, sharing of resources,

    articulation of curricular

    competencies. Pathway and support

    programs for low-income/students of

    color students.

    The college has over 40 transfer

    articulation agreements with both public

    and private institutions as well as

    corporations.

    The college also shares resources with

    its 4-year counterparts who are on

    campus offering Bachelor Completion

    Programs in Nursing and Education and

    offer graduate Education courses

    The college lags behind in Pathway

    and Support Programs for low-

    income/students of color to assist

    them in moving on to 4-year colleges

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    Partnerships with the K-12 Sector Written Agreements with those

    secondary schools with large

    proportions of low-income/students

    of color that might include dual creditclasses, early college programs,

    collegiate and financial planning,

    sharing of instructors, and/or

    curricular and competency alignment

    The college participates in the

    MVOTECH Consortium and has a

    TECH Prep program-This program has

    over 70 agreements with TechnicalHigh schools around the area

    There are a variety of courses

    articulated for credit under specific

    guidelines and are transferable to NECC

    once students enroll. Examples are

    Greater Lawrence Tech High School;

    Whittier Technical;

    The college also shares instructors at

    some area high schools where

    instructors actually report to the high

    school and teach classes there

    Students gain college credits that arealso used toward high school

    graduation.

    GEAR UP collaboration/dual

    enrollment

    Career planning, financial aid

    workshops, Orientation to

    college-Getting on Track in local

    schools

    Campus tours

    Pre-admissions testing to show

    current levels of competency

    Collaborations with HERC andUpward Bound.

    The college is proactive in establishing

    effective partnerships with local high

    schools, particularly those schools

    serving large numbers of disadvantaged

    students. Examples of K-12

    partnerships include:

    The early assessment/intervention

    program, which is currently under

    More curricular and competency

    alignment are needed; more

    agreements with comprehensive high

    schools and early college prepprograms are needed.

    Relationships with local K-12s

    change with leadership; inconsistent.

    Uneven alignment of curricula

    Marketability to students/parents

    unwilling to consider community

    college as an option.

    There is no correspondence between

    Dept of Ed mandated high school exit

    criteria (MCAS) and BHE mandated

    college entrance proficiencies.

    This disconnect underscores theneed for structured initiatives to assist

    high schools in developing

    appropriate interventions based on

    early assessment results.

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    development with Methuen High

    School

    The Tech Prep Program which links

    curriculum through articulation

    agreements. Tech Prep also provides

    highs schools with early assessments ofcollege entrance competencies.

    The ARC Program (Another Route to

    College) which hosts 30 high school

    seniors who have not passed the

    Massachusetts exit criteria for high

    school graduation. These students

    spend their senior year at NECC, taking

    MCAS remediation concurrently with

    NECC developmental/ESL courses.

    The Natural Science department

    through the Applied Science program isdeveloping agreements with Andover

    High School and Haverhill High School

    to integrate their science curriculum to

    facilitate transitioning into the AS

    program. The AS program is also

    looking into facilitating professional

    development for the science teachers.

    Partnerships with Workforce

    Agencies

    Written agreements with local

    Workforce Investment Boards that

    provide access to college training for

    low-income/people of color. Careerpathway partnerships with private

    and public entities that result in

    increased employability for low-

    income/students of color students

    The college maintains written

    agreements with Local Workforce

    Investment Boards that address third

    party payment provisions andrequirements. These agreements

    facilitate access to credit and non-credit

    programs for clients of career centers

    including displaced workers and

    underemployed workers toward their

    acquiring skills in demand in the work

    marketplace

    On-going articulation between the

    college and area offices of the

    Massachusetts Rehabilitation

    Turnover of Workforce Investment

    Board and Career Center personnel

    sometimes impedes establishing and

    nurturing relations betweenWIB/Career Center Staff and college

    staff.

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    Commission facilitates the retraining of

    workers with disabilities that prevent

    continuation in previous careers toward

    their acquiring new skills for entering

    new careers.

    Peer Tutoring/counseling Formal programs that supplementinstruction with inside and outside of

    class peer tutoring

    The Academic Resource and TutoringCenter offers a comprehensive network

    of academic support services to

    supplement classroom instruction.

    Services include: Peer and

    professional Tutoring; in class tutors;

    study groups; walk in writing lab; and

    workshops on topics such as learning

    styles, study skills, test anxiety, etc.

    Existing resources (space, tutorstipends) has not kept pace with ever

    expanding need for tutoring services.

    In addition to Peer Tutors, there is a

    need for permanent tutoring staff to

    provide on going tutoring

    Planning, Resources, & Budgeting Data-based planning for low-income

    students/students of color success,

    accompanying budgetary allocations,

    and evaluation of program impactinforming future planning and

    budgeting.

    The area of Academic Affairs is in

    process of developing the Academic

    Master Plan. The AMP will be

    integrated with the colleges Strategicplan.. Together, these plans will provide

    the framework for prioritizing resource

    allocations.

    Fiscal planning will be also be guided

    by data collected through ATD, and

    other Institutional performance

    indicators.

    Historically, resource allocations

    were not always informed by data; nor

    guided by demonstrated need. The

    expectation is that this will improvedwith the integration of institutional

    planning processes.

    Research and Policy Development Policies and practices created or

    modified based on research

    The Retention Committee is currently

    researching Forgiveness Policies, Fresh

    Start, and Early Warning systems

    The Bursar and others conducted

    research of other community collegesand concluded that our reimbursement

    policy once classes began did not serve

    students well. The schools policy was

    amended to allow 100% refund during

    the first week of classes as opposed to

    the first 3 days

    During the second week refunds drop

    to 50%

    Unofficial Forgiveness Practice that

    is not consistent because not all

    students are aware of the practice

    The college have policies focused on

    Academic Standing, but no earlyWarning System in place

    A weak Academic probation Policy

    that has no plan of action attached to it

    Research on the Effectiveness

    Counseling, Advising, & Student

    Identified part of overall institutional

    agenda for communicating student

    Newsletters, published newsletters,

    NECC campus news website report out

    We do not report our retention

    graduation rates in any prominent

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    Orientation success to the community and donors

    Local Newspapers

    Annual Awards Convocation

    Subject awards

    Honor Society Induction ceremonies

    Observer (Student Newspaper)

    locations

    Public Display Wall of Achievement

    should be considered for students,

    similar to the NISOD display

    Student Responsibilities Statement of students role in

    education process including

    expectations

    Many instructors provide with a

    detailed syllabus that includes the

    responsibilities of the students; some

    instructors even require a signed

    document from the student that state

    they understand the syllabus.

    Many students take the success course

    which stresses on students duties.

    One of our Natural Science

    department faculty spends the first week

    of classes teaching students to be

    effective learners; her students also takean exam on the first day of class to

    assess their knowledge and set the tone

    for the class. Other faculty in the

    department are following up her steps

    and planning to also do the same with

    their students next semester.

    Most students have wrong

    expectations for the class and for the

    instructor

    Most students do not know they are

    accountable for their education

    The course of college success is not

    compulsory for all students entering

    NECC

    Many instructors assume all students

    have basic level of knowledge when

    in reality is lower than expected

    having the expectations for the classtoo high. Many instructors may not

    be sensitive to the fact that community

    college students are different from

    other college students (many have

    full-time jobs, are single parents).

    Thus, may be inflexible to

    accommodate their needs.

    Instructors may not intervene when

    students are failing because the

    students have the right to fail. This

    mentality must change. Instructors

    need to be more proactive.

    Teaching Practice Classroom practices that have been

    shown to promote student success for

    all students, including cooperative

    learning, active learning, and creation

    of learning communities.

    More instructors are using different

    types of technology to present

    information

    Online-courses provide students with a

    more flexible schedule.

    Intructors may not be sensitive to the

    language barriers (communicating in

    English while thinking in Spanish)

    that sometimes students encounter

    when taking for the first time a college

    level; it takes time, training and

    assistant to overcome this barrier.

    Instructors may presume all students

    have basic knowledge and the pace of

    the class may be to fast for many

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    students to follow.

    More students should be encourage

    to create study groups and use the

    academic tutoring center services.

    Teaching Quality Reward structures for gains made bylow-income students/students of

    color in classes and programs

    Many instructors accommodatealternative learning styles and strategies

    in their classes (more instructors are

    using the learning service methodology)

    Provide with a system to educate andencourage parents and/or other

    relatives in promoting/supporting the

    students career

    Evaluate teaching quality not only at

    the end of the semester when is

    already too late (note give the

    opportunity to students to provide the

    instructor with feedback to modify the

    teaching method accordingly).

    Transfer Policies Identified entity/individual to work

    with students to understand and

    complete transfer processes

    The college has two professional

    Transfer advisors-one based on the

    Haverhill Campus and one on theLawrence Campus.

    In addition, all of the academic

    advisors are required as part of their

    responsibilities to assist students in

    understanding and completing transfer

    processes.

    The Academic Advising Website

    houses a plethora of information and

    tools to assist students, staff and faculty

    with transfer issues

    SomeFaculty who are assigned

    advisees do not have clear

    understanding of the transfer processInformation on the Academic

    Advising Website is not being used as

    much as it should be

    Value of student learning Institutional statement/activities thatplace premium on student learning Student learning, engagement, andacademic excellence are the guiding

    principles which shape all of the

    colleges institutional statements and

    activities, including statements

    regarding our mission and, values and

    newly defined Strategic Plan. These

    values are also the central focus for the

    development of our Academic Master

    Plan, which is currently under

    construction.

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