Practical Interviewing Skills

PracticalInterviewing Skills

Enhance Your Recruitment, Selection andPerformance Appraisal Processes

Course I:

05 December 2012, Pearl Continental, Lahore11 December 2012, Sheraton Hotel, Karachi9:00 am to 5:00 pm

Identify, Analyze and Acquire the Right TalentRecruitment & Selection Interviews

Top 6 Learning Outcomes:Realize the cost of poor hires to company its customers & profitsMatch candidate information with essential & desirable job criteriaDevelop listening skills to get the best out of the candidateUse competency based questions to establish performance levelsLearn how to manage difficult candidatesCultivate job satisfaction and reduce turnover rates

Course II:

04 December 2012, Pearl Continental, Lahore12 December 2012, Sheraton Hotel, Karachi9:00 am to 5:00 pm

Evaluate, Influence and Motivate your TalentPerformance Appraisal Interviews

Top 6 Learning Outcomes:Understand the value and significance of appraisal interviewsFocus on the critical steps in performance managementHelp your employees maximize job performanceDevelop the skills you need to give constructive criticismLearn to be the Sherlock Holmes of detecting behavior patternsMonitor and follow-up on future performance

For Details & Registration: Tel: 021-34534261, 021-34536315Fax: 021-34520708, E-mail: [email protected] | www.octara.com

...only from Octara !!!

Course Facilitator: Dr. S.A.Rab

Dr. S. A. Rab is a Business & Medical Graduate with particular interests in: Marketing,

Management Training & Development. He brings key learnings to his sessions from

Mc Kinsey, Tornow's Institute Florida, Ashridge UK, Brian Tracy International and INSEAD.

He has over 22 years of corporate experience in Marketing, Sales, HR, Training and

Development, Market & Behavioral Research with organizations such as Boots, Knoll, Dupont,

Novartis, Ferozsons (Director Marketing & Sales), AGP Pharmaceutical (Director

Marketing & Sales), MACTER International (Head of Marketing & Sales), Aga

Khan University and AJM Pharma (Cipla - Director Commercials).

Dr. Rab has conducted numerous training programs on core and

professional competencies development for diverse audiences ranging

from CEOs and Business Leaders to Reps and Floor Level workers

in the corporate sector, Government-Ministry of Health, Pakistan-

NICH, NGOs, Population Council, WHO-Collaborating Center, UNICEF

and CPSP; Local & Asia-Pacific region. He has trained over 10,000

individuals in Pakistan and at Asia-Pacific Level. His passion is

behavioral modification psychology and transformational leadership.

Dr. Rab has the privilege of working as an advisor for various NGOs,

Public & Private sector Organizations and is also a consultant,

visiting faculty & speaker with different management institutes

such as IBA, College of Business Management, IQRA University,

College of Physicians and Surgeons, Dow University of Health

Sciences & Higher Education Commission.

Dr. Rab has trained participants from:

Dr. S. A. RabStrategy Consultant, MBA, CMT Ashridge , M.R.S.H., M.B.B.S.

“People walk out of hisworkshop starry eyed with joy.

4 days of positive mental protein!” TCS

“I am highly impressed byDr. Rab’s aptitude of engaging

his audience.”EFU Life

“...He knows his stuff and theway to deliver a quality training!”

Novartis

“...'Innovation & Creativity' is amust attend session by Dr. Rab!”

Sanofi Aventis

“Exceptional presentation,admirable interaction and

great enthusiasm! Dr. Rab reallyknows how to relate thelearning with practice.”

Pakistan Petroleum Limited

Who Should Attend?

HR practitioners and Line managers who wish to developeffective interviewing skills for staff selection andrecruitment.

Course Outline:

Merits and demerits of types of Recruitments andSelections Interviews1) Biographical 2) Situational 3) Behavioral Interviews

Organizational cost of recruitment• Pitfalls of high turn over• Training & Development and cost to businesses

Aligning Vision, Mission, Strategy and Core &Professional Competencies

Assessment Centers and Outsourcing

Preparation and checklist• Application forms, Job Specifications/Descriptions• KPIs (Key Performance Indicators)

Understanding Competency Framework - Core andProfessional Competencies

Fundamentals of Competency Based Interview• The Structure and how to develop behavioral

competencies based questions• Attributing and Coding Skills• The Art of Questioning• Probing/Tonality & Pitch

The Art of Listening to the ‘unsaid’• Active Listening and Body Language• Verbal/Non-Verbal/Red Flag areas

Conducting the Interview effectively• The S.T.A.R Approach• The F.A.C.T Approach• “Red Flags” and ‘not-to-do’s of an interview• Interviewing Strategies; One-On-One, Pairing, Panel

Interviewer's common mistakes• Time Frame and Mental Frame

Who Should Attend?

Managers, Team Leaders and all individuals involved inconducting performance appraisal interviews.

Course Overview:

Performance Appraisal Interviews allow the employee tocommunicate intensively, face-to-face and in private, withhis/her supervisor to review work accomplishments ofthe previous year, plan future performance objectives toremedy deficiencies, reinforce strengths, and addressdevelopment opportunities. With a bit of training anymanger can make “dreaded appraisal sessions” intorewarding experiences.

This course is designed to help you understand theappraisal documentation and process, and conductappraisals in a professional, effective manner. You willlearn how to objectively approach and handle difficultperformance situations while setting objectives, monitoringperformances and thus handling difficult candidates in aninfluential, assertive manner.

Course Outline:

Overview of Performance Management• The Performance Management System• The purpose of an appraisal and components –

1) Preparation, 2) The Interview, 3) Ongoing Review• Benefits to the organization and the individual

Preparing and Checklists for the Appraiser and Appraisee• Information you need to know• Setting the agenda and how to begin

Reviewing and Assessing Performance against KPIs• Measuring core & professional competencies• Quantitative/Qualitative targets• Documenting the evidence in the form.

Measuring and rating the performance• Feeling confident to take control• How to inspire, recognize, encourage and

motivate towards higher performance

Questioning and Approaching Difficult Situations• Handling difficult aspects effectively• Converting appraisals into motivational

counseling for superior results

Giving Performance Feedback and Constructive Critique• Managing reactions with candor• Techniques to get best results and change in behavior• Gaining commitment and agreement

Setting SMART Objectives - agreement on way forward• Determining the content and format of objectives• Converting objectives into action steps

The Employee Appraisal Form• Looking at different types of forms• The criteria and elements of an appraisal form

Follow-Up and Monitoring Future Performance• How often to check• Developing an action plan

Course I:Recruitment & Selection Interviews

Course II:Performance Appraisal Interviews

Course Overview:

The key to unlock an organization’s potential to achievemaximum performance and efficiency lies with its people.The shortage of talent and the increasing competition forthe best people means recruiters can’t afford to risk losingexcellent candidates because of less than effectiverecruitment procedures.

Every 4 out of 10 organizations (42%) say it costs atleast three times an employee’s salary to replace anemployee who doesn’t work out, including recruitment,training, severance costs and lost productivity.

This course reviews all the desirable attributes, qualitiesand styles to be successful at screening, interviewing,evaluating applicants and employees.

are only fair to marginal performers45%46% new hires fail within 18 months;

“If you hire Giants, the company would be a company of Giants,if you hire dwarfs, company would be a company of dwarfs”

Strategic Partners

PartnerLogistics Partner

Mpower (UK) Ltd.

Workshop Investment

Book your seat by 5 November 2012and save PKR. 1,500Course material, Octara certificate, lunch,refreshments & business networking

Performance Appraisal Interviews

PKR 14,999/- (Fee per participant)

Course II:

Recruitment & Selection InterviewsPKR 14,999/- (Fee per participant)

Course I:

Practical Interviewing SkillsCourse II:Performance Appraisal Interviews04 December 2012, Lahore | 12 December 2012, Karachi

Course I:

05 December 2012, Lahore | 11 December 2012, Karachi

Recruitment & Selection Interviews

*Octara reserves the right to change courses,dates, content or method of presentation.

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Bring

These workshops can be customized to suitspecific needs of your organization at

significant savings. Please contactJason D’souza at [email protected]

or call at 0332-2422732 for more details

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Payment:A confirmation letter/e-mail

and invoice will be sent uponreceipt of your registration.

Note: Full payment must be received inadvance to confirm enrollment.

Send your cheque in favor of

“Octara Private Limited”To: Muhammad Imran AnwerOctara Private Limited2/E-37, Block-6, P.E.C.H.S., Karachi.Tel : 021-34534261, 021-34536315Cell : 0321-2670041

Easy Ways to Register5

Octara Private Limited2/E-37, Block-6, P.E.C.H.S., Karachi.

021-34520708

[email protected]

www.octara.com

021-34534261, 021-34520092

Practical Interviewing Skills

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