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Vienna, 17 December 2014
Practical example of Safety
Culture assessment in
Slovenske elektrarne
TM to Share Experiences and Lessons Learned from the
Application of Different Management System Standards in the
Nuclear Industry
Jozef Zlatňanský & Lucia Pastuchová
Practical Example of Safety Culture assessment in SE, a. s.
Vienna, December 17, 2014
Practical Example of Safety Culture assessment in SE, a. s.
Vienna, December 17, 2014
2
Slovenské Elektrárne is an Enel Group
Company
COLUMBIA
• Power generation (21%)
• Operator in distribution (15%)
• 2,3 mln clients
ARGENTINA
• Power generation (16%)
• Operator in distribution (17%)
• 2,3 mln clients
CHILE
• Power generation (37%)
• Operator in distribution (32%)
• 1,6 mln clients
PERU
• Power generation (30%)
• Operator in distribution (19%)
• 1,2 mln clients
SPAIN
• Power generation (26%)
• Operator in distribution (43%)
• 13 mln clients (electricity and gas)
ITALY
• Power generation (26%)
• Operator in distribution (84%)
• 33 mln clients (electricity and gas)
BRAZIL
• 5,4 mln clients
CENTRAL AMERICA
• Hydro and wind in Costa Rica, Panama, El Salvador and Guatemala
FRANCE
• Notable presence in wind generation
NORTH AMERICA
• Renewable technologies (hydro, geothermal, wind)
SLOVAKIA
• Power operator in generation (81%)
ROMANIA
• Power operator in distribution (30%)
• 2,6 mln clients
RUSSIA
• Foreign operator (upstream gas, generation, supply)
Practical Example of Safety Culture assessment in SE, a. s.
Vienna, December 17, 2014
Practical Example of Safety Culture assessment in SE, a. s.
Vienna, December 17, 2014
3
Slovenské Elektrárne
VISION To be the safest, most
innovative and competitive
energy producer in
Central-Eastern Europe
creating value for our
customers, shareholders
and employees.
MISSION To produce and supply
safe, affordable and
environmentally friendly
energy for all our
customers.
PRODUCER SE produces electricity
and heat. It is the largest
power generating
company in Slovakia and
one of the largest in
Central and Eastern
Europe
OPERATOR SE operates 34 hydro, 2
nuclear and 2 thermal
power plants, owns
directly 4.993 MW of gross
capacity and controls
5.739 MW of gross
capacity
Practical Example of Safety Culture assessment in SE, a. s.
Vienna, December 17, 2014
Practical Example of Safety Culture assessment in SE, a. s.
Vienna, December 17, 2014
4
NUCLEAR Bohunice NPP
1000 MW
Mochovce NPP
940 MW
HYDRO 34 HPPs
2 399 MW
THERMAL Vojany TPP
880 MW
Nováky TPP
518 MW
PHOTOVOLTAIC
2 MW
Nuclear energy
The key building block of SE portfolio
NUCLEAR HYDRO THERMAL SOLAR
Thermal: ENO and EVO co-fire biomass (wooden chips) with a goal to gradually reach the share of 20% in EVO and up to 30% in ENO
Hydro: including VEGa
1. SE Production
As of Dec. 2013
Practical Example of Safety Culture assessment in SE, a. s.
Vienna, December 17, 2014
6
Enel Nuclear Policy
• Nuclear Safety is overriding priority above all our activities
• Safety Policy of our operating organization -license holder is in line with international best practices and nuclear technology is recognized as special and unique
• Safety culture is assessed regularly based on eight principles for strong safety culture in nuclear utilities
Slovenske Elektrane as a nuclear utility:
Practical Example of Safety Culture assessment in SE, a. s.
Vienna, December 17, 2014
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Enel Group vision of Nuclear Safety
Culture
Overall Commitments
• Ensure that nuclear facilities adopt a clear nuclear safety policy and are operated with overriding priority to nuclear safety, the protection of nuclear workers, the general
public and the environment from risk of harm • Encourage excellence in all plant activities and to go beyond compliance with
applicable laws and regulations and to adopt management approaches embodying the principles of Continuous Improvement and Risk Management
• Promote a cooperation policy on safety in the nuclear industry worldwide • Provide sufficient resources to implement the safety policy
Duties as owner
shareholder
• Ensure that even the relevant nuclear organizations where Enel has a minority participation have adopted and published suitable policies for nuclear and
environmental safety, radioactive waste management and the physical security of nuclear assets
“Safety Culture is an organization’s values and behaviors—modelled by its leaders and
internalized by its members—that serve to make nuclear safety the overriding priority.”
One Nuclear Policy for all Nuclear Assets of the Group (since 2011)
Practical Example of Safety Culture assessment in SE, a. s.
Vienna, December 17, 2014
Practical Example of Safety Culture assessment in SE, a. s.
Vienna, December 17, 2014
In line with WANO PO&Cs and INPO & WANO PL for Strong
Governance and Oversight:
Both line management monitoring and independent oversight are
used to strengthen safety and improve performance.
Nuclear safety is continuously monitored by line managers and
independent oversight groups through techniques such as self
assessments, plant tours and observations, performance indicators
and periodic management meetings to review station performance.
8
Nuclear Oversight (NOS) in Slovenske
elektrarne
Practical Example of Safety Culture assessment in SE, a. s.
Vienna, December 17, 2014
Practical Example of Safety Culture assessment in SE, a. s.
Vienna, December 17, 2014
“To identify opportunities for improvement in safety
performance and provide independent assessments and
insights into causes and contributors of events in order to
assist in achieving excellence in operational safety”
Role of NOS in an independent Safety Culture Assessment
9
Nuclear Oversight - Mission
Practical Example of Safety Culture assessment in SE, a. s.
Vienna, December 17, 2014
Practical Example of Safety Culture assessment in SE, a. s.
Vienna, December 17, 2014
An independent off-line function consists of:
1. Nuclear Oversight (internal unit)
2. NSAC - Nuclear Safety Advisory Committee
(international part of NOS)
3. International Safety Reviews (WANO, OSART)
(four year programme for each site + Corporate review)
The IAEA OSART in 2010 : NOS in SE as a „good practice“
10
Nuclear Oversight
Practical Example of Safety Culture assessment in SE, a. s.
Vienna, December 17, 2014
„The focus is on nuclear safety, although the same principles apply to radiological safety, industrial safety and environmental safety.“
11
Safety Culture in SE
Principles for a Strong
Nuclear Safety Culture
Nuclear
Safety
Radiological
Safety
Industrial
Safety
Environmental
Safety
Practical Example of Safety Culture assessment in SE, a. s.
Vienna, December 17, 2014
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SE assessment & monitoring of SC
Based on SE Guideline „SE/MNA-134.01“
SC Self-assessment
Integrated with other self-assessment activities
SCI (indicators monitoring)
SC surveys
(biannual)
Observation
Interviews
Independent assessment
Biannual frequency and Line independent
Focused SC assessment
(in case of specific events)
Independent assessment
Feedback – Corrective measures – Continuous improvement
SAFETY CULTURE ACTION PLAN
Practical Example of Safety Culture assessment in SE, a. s.
Vienna, December 17, 2014
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Safety Culture in Slovenske Elektrarne
Performance
Excellence
Initiative
(2010-2015)
Safety
Culture
Knowledge
Management
Leadership
Culture
Human
Performance
Improvement
• Clear SC concept based on SC
principles
• Unified approach
• New SC improvement tools
• Improved SC assessment
• Training & communication
• Develop Company
Culture Model - Values
& Behaviors model
• Training &
communication
• Comprehensive program
• Standards & expectations
• Error prevention tools
• Observation & coaching
• Training
• Prompt analysis
• Clockwork & assessment
• Tools for long term
competencies
preservation
• Competence model
• Succession plans
Practical Example of Safety Culture assessment in SE, a. s.
Vienna, December 17, 2014
SE Manual SE/MNA-131.01 Assessment and monitoring of SC
The Utilities Service Alliance (USA) Nuclear Safety Culture Assessment Process Manual
WANO Guideline GL 2006-02: Principles for a Strong Nuclear Safety Culture
14
Safety Culture - Assessment Basis
Practical Example of Safety Culture assessment in SE, a. s.
Vienna, December 17, 2014
15
Safety Culture assessment process
Questionnaire Survey April-June 2014
Interviews Sep -Oct 2014
Preliminary report
(Exit meeting) 10 Oct 2014
Final report 31 Oct 2014
Site Action plans
SE Action plan
Nuclear,
Conventional,
MO34, HQ
Practical Example of Safety Culture assessment in SE, a. s.
Vienna, December 17, 2014
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SC Communication plan (1/2) 28 April – 6 June 2014
15
APRIL MAY JUNE
SCS
9
15
28
28 12 26
28
28
SLOVENSKÁ ENERGETIKA
INTRANET
E - MAIL
Posters + Totem
TV screens
HANDOUT
Practical Example of Safety Culture assessment in SE, a. s.
Vienna, December 17, 2014
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SC Communication plan (2/2)
Practical Example of Safety Culture assessment in SE, a. s.
Vienna, December 17, 2014
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Safety Culture surveys participation
2014 (2012)
Bohunice 78,2% (77,6%) ▲
Mochovce 94,1% (82,7%) ▲
MO34 89,4% (68,3%) ▲
Hydro 91,6% (91,7%) ▼
Novaky 97,0% (96,8%) ▲
Vojany 91,6% (91,7%) ▼
Headquarters 67,4% (79,7%) ▼
SE Total 83,61% (82,4%) ▲
Practical Example of Safety Culture assessment in SE, a. s.
Vienna, December 17, 2014
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SE All Principles 2014 vs 2012 - trend
SC Survey results (2014)
SC Survey results (2012)
Practical Example of Safety Culture assessment in SE, a. s.
Vienna, December 17, 2014
Negative:
Principle 1 „Everyone is personally responsible for nuclear safety“
Principle 2 „Leaders demonstrate commitment to safety“
Principle 3 „Trust permeates the organization“
Positive:
Principle 8 „Nuclear safety undergoes constant examination“
20
Results from SC Questionnaire - 2014
Practical Example of Safety Culture assessment in SE, a. s.
Vienna, December 17, 2014
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Safety culture assessment by principles (Survey & Interviews)
Principle 3:
Trust permeates
the organization
Survey results (2014)
• 104 interviews
• 3 meeting/ field observations
• 2,010 individual data points
(interviews)
• 271,118 individual data
points (questionnaire)
Interviews results (2014)
Practical Example of Safety Culture assessment in SE, a. s.
Vienna, December 17, 2014
Leaders and managers moderate the organizational culture through
their behaviours and actions
Make an effort to understand your leadership styles and
organizational/safety culture
Select leaders/managers who will “live” and promote a strong safety
culture focused on developing people and processes
22
SC assessment 2014 Summary
Practical Example of Safety Culture assessment in SE, a. s.
Vienna, December 17, 2014
„Slovenske Elektrarne satisfies the basic requirements of a
strong safety culture; however negative trends can be
observed in some areas compared to the previous review
in 2012.“
The team believes, that the company should focus on the area
which is perceived the most negatively across the company:
„Management of anticipated changes to maintain trust in
the organization...“
23
SC assessment 2014 Conclusion
Practical Example of Safety Culture assessment in SE, a. s.
Vienna, December 17, 2014
1. Complete the SC Action plan based on SC Assessment 2012
(22 actions, 20 fulfilled, 2 ongoing actions – corporate level)
2. Develop an Action plan based on results from SC Assessment 2014
3. Initiate Site Action plans
4. Approve Safety Strategy in January 2015
5. Revise of SE manual using new WANO Guideline – Traits of
Healthy Nuclear Safety Culture
24
Future activities