[PPT]Listening & Responding - California State University,...
Transcript of [PPT]Listening & Responding - California State University,...
Listening & Responding
HCOM-100
(Beebe & Ives, 2004, pg102)
Communication Principles
(Beebe & Ives, 2004, pg105)
Listening & RespondingPreview
The principle of Listening and Responding How we listen Listening goals Listening barriers Listening skills Responding skills Responding with Empathy
What You Do With Your Communication Time
Speak = 30% Read = 16% Write = 9% Listen = 45%
(Beebe & Ives, 2004, pg 104)
How we Listen Listening v. Hearing Selecting Attending Understanding Remembering Responding
(Bachin & Beck, 1985, pg10)
Listening Barriers
Self Barriers Self focus Emotional noise Criticism
(Beebe & Ives, 2004, pg109)
Listening Barriers Information Processing
Barriers Processing rate Information Overload Receiver apprehension
Listening Barriers Context Barriers
Barriers of time and place
noise
Listening Skills
Stop: Turn Off Competing Messages Decentering
Look: Listen With Your Eyes Listen: Understand Details and Ideas
Identify your listening goal Mentally summarize the details Link Message details with major idea Practice Transform barriers into goals
Responding Skills
Be Descriptive Be Timely Be Brief Be Useful Be Active
Responding with Empathy Emotional Intelligence Understanding Your
Partner’s Feelings Ask Appropriate
Questions Paraphrase the Content Paraphrase Emotions
(Beebe & Ives, 2004, pg119)
What questions do you have?
Homework:1.) Reading?2.) Turn in Assignments?