FUNCTIONS OF MANAGEMENT

Organising

Leading

Planning

StaffingMonitoring

PLANNING

• If you are planning for one year, grow rice. If you are planning for 20 years, grow trees. If you are planning for centuries, grow men!

• Chinese Proverb

PLANNING

• Goal – what is it?

• Objective – what is it?

• Plan – what is it?

PLANNING• Objective – A clear specific measuring post indicating

progress towards achieving a short term goal.

• Goal – An overall or longer term aim providing focus for day to day activities

• Plan – projected courses of action aimed at achieving future objectives – they provide clear goals and map the activities needed to achieve them effeceintly and effectively – they are the propellers of an aeroplane or rudder of a ship

• Planning is critical for business – we have to organise our day’s, weekly, monthly, yearly and long range activities.

• Planning gives us direction and helps identify and focus important issues for business.

• Gap Analysis – see hand out• Values• Vision• Mission• SWOT Analysis• Strategic Plans

• Values – what is important to a person or a company Egs – being impartial, free from discrimination, ethical, fair, flexible, safety, trust, customer focus – Tylenol challenge in 1980

• Vision – where we are headed – expresses what a business truly wants to achieve – aims to challenge, inspire and stretch people in a company – Eg – Disney’s vision is ‘ to make people happy’.

• Mission – How will we get there? The path to reach the vision

• Developing a Strategic Plan1. Based on the Values of the business2. Based on Vision of the business3. Based on Mission of business4. SWOT your business5. Focus on top important issues6. Design the objectives for (5) above – this is

your strategic objectives7. Do a Gap analysis8. Get to WORK!9. Do the SMARTT Plan

ORGANISING• What is organising? –

• It is defining roles, responsibilities and arranging and coordinating the resources needed to successfully carry out plans – Right People in the Right Seat in the BUS called BUSINESS

STAFFING• What is staffing? –

• People are a hotel’s most valuable resource – the hotel needs the right people to be attracted to join it – then it is recruiting, training to do their jobs effectively and treating them well to retain them.

• Losing employees is easy – recruiting is twice as hard – Let’s do a costing of recruitment?

• Disney’s recruitment policy – what is most critical – Is it recruiting or training?

LEADING

• Leadership is about achieving business goals through the work of others

David Karpin

• Trait Approach – focusses on personal qualities such as height, intelligence, genetic etc

• Transformational Approach – leads the organisation in new direction through leaders talent and drive

• Charismatic Approach – leads through personal magnetism, charm and other qualities – Eg Steve Jobs of Apple Computers, JW Marriott of Marriott Hotels

• Narcisstic Approach – leads through personal skills, magnetic attraction and also are distrustful of others and consider themselves invincible – Eg Napolean, Bill Gates,

LEADING• Styles of Leadership – 1. Dictatorial – lead through force and threats – “you do

not lead by hitting people over the head – that is assault, not leadership” – Eisenhower

2. Authoritarian – task centred leaders, want to control, decision making is very limited

3. Democratic – participative leadership – people centred style

4. Laissez Faire – use delegation and leave employees to do their jobs with little or no input from themselves

MONITORING

•What is monitoring?

MONITORING

• How are we doing?• Are we operating within the budget?• Are we meeting our targets?

• It is keeping an eye on how the business is doing – checking on budgets, materials, costs, staff, revenues, quality, safety measures etc

GROUP WORK

• Imagine that you are managing a restaurant – for each of the managerial functions list Five Activities that you would regularly undertake

• In groups work on each function• 5 Minutes