BUSINESS PROCESSCALCUTTA BUSINESS SCHOOL PRESENTATION DONE BY SAPTARSHI RAY GAURAV KEDIA AVISHEK ROY PRAVEEN KUMAR DEBAYAN ROY PRIYAM DAWN

REENGINEERING

FACULTY-PROF.DEBAJYOTI MUKHOPADHYAY

AGENDA

CONTENTIntroduction History Need for BPR METHODOLOGY TOOLS Limitation Advantage Application Case study BPR vs ERP Reengineering recommendation Conclusion Bibliography

Michael Hammer and James Champy's says "the fundamental reconsideration and radical redesign of organisational processes is important, in order to achieve drastic improvement of current performance in cost, service and speed''

HISTORYBPR was first introduced to the business world by Frederick Taylor when he published his article The Principles of Scientific Management in the 1900s.

In the 1990s, Michael Hammer and James Champy introduced their book Reengineering the Corporation, which gave birth to the term business process reengineering.

Reengineering was adopted at an accelerating pace and by 1993, as many as 65% of the Fortune 500 companies claimed to either have initiated reengineering efforts, or to have plans to do so.

NEEDThree Cs Concept CUSTOMER

FOR

BPR

COMPETITION CHANGE

METHODOLOGYThere are 2 common methods to implement BPR. Activity# 1 Methodology #1 Develop vision & strategy Methodology #2 Determine Customer Requirements &Goals for the Process Map and Measure the Existing Process Analyze and Modify Existing Process Design a Reengineered Process:

2

Create desired culture

3

Integrate & Improve enterprise Develop technology solutions

4

5

Implement the Reengineered Process

BPR:THE SUREST WAY TO BE TOP

TOOLS

FOR

BPR

Simulation and visual simulation tools. Flow diagram Rapid application development Other tools Integrated tool kits Workflow software The web

Existing process has a proven record and therefore there is more dependence on existing process.

Cost of change is too high.

Human being are satisfied with status quo.

Minimization of cost. Improvement in service and speed. Performance in wide spectrum of activities : Procurement & order fulfillment. Changes in labour activities. Customer service and after sale service.

Innovation of better products and solutions.

BPR & ITS APPLICATIONSBPR is a periodic one time change.

It is a long process.

It is a broad cross function.

It effects cultural & structural change.

It uses Informational Technology in its process.

Mahindra &Mahindra IMPLEMENTATIONHighly under-productive Union-management frequently crumbled under the pressure of union demands Overstuffed workforces Work culture was also reportedly very unhealthy and corruption was widespread in various departments. Implement various voluntary retirement schemes (vrs) UK-based Lucas engineering systems Automotive and tractors infrastructure, trade and financial services, telecommunication The company employed over 17,000 people and had six state-ofthe-art manufacturing facilities spread over 500,000 square meters.

A CASE STUDY OF BUSINESS PROCESS REENGINEERING FAILURE U.S. TELECOMMUNICATIONS COMPANY (TELECO)SUPRATEEK SARKER AND ALLEN S. LEE Imminent survival-threatening competitive pressures Lack of detailed knowledge about functional areas Hidden agendas of top management, lack of knowledge of (and overreliance on) computer based bpr tools Lack of communication Vendors selection not merit

Uncoordinated implementation of human resources and it resources

CHINA

Xin James He

BPR IMPLEMENTATION, BUSINESS PROCESS REENGINEERING, CHINA

Source -Communications of the IIMA

BPR focuses more on the transformation aspect of the business processes, using innovative business concepts.

ERP focuses on the automation aspect of the business processes ,to achieve the same objective.

BPR must be accompanied by strategic planning, which addresses leveraging IT as a competitive tool. BPR must be "owned" throughout the organization, not driven by a group of outside consultants. BPR must be sponsored by top executives BPR projects must have a timetable, ideally between three to six months

CONCLUSIONBPR gives to a company :Performance evaluation. Better productivity. Ideas to new invention with usage. Customer satisfaction and service. Power to hold market & increasing market share. Ability to enter new markets. All this helps an economy to boom thus creating employment oppurtunities and successful growth.

BIBILOGRAPHY

Information management system,-OBrien,Marakas

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