Teamwork

AS A TEAM WHEN WE WORK TOGETHER Together Everyone Achieves More

TEAM WORKof CIAL

Coming Together Sharing Together Working Together Succeeding Together

while everyone is moving forward together,Success takes care of itself.

Coming together is a beginning.Keeping together is progress.Working together is success.Henry Ford

Whether you believe you can, or whether you believe you cant... youre absolutely right.

Talent wins games, but teamwork and intelligence wins championships. Michael Jordan

Definition of teamwork:

Teamwork is the concept of people working together as a team for one specific purpose under the same value.

QUOTATIONSTHERE IS NO I in TEAMWORKSIMPLY STATED, it is less ME and more WETeamwork divides the TASK and doubles the SUCCESS

Good TeamworkCommon identityCommon objectivesShared responsibilityClarity of rolesAnd relationshipsOpen discussion of disagreements and conflicts

An open, pleasant environmentWell planned and structured meetingsThe support of superiors What makes a good team?

What makes a good team?Mutual trustMutual supportCommunicationsTeam objectivesConflict resolution

Characteristics of a Good TeamHigh level of independence among membersLeader has good people skills and is committed to team approachEach member is willing to contributeA relaxed climate for communicationMembers develop a mutual trust

Characteristics of a Good TeamThe group and its members are prepared to take riskGroup is clear about goals and establishes targetsThe group has capacity to create new ideasMember roles are defined

Characteristics of a Good Team Everyone participates actively and positivelyCarefully listened and receive thoughtful feedbackWilling to take risksFocus on the ultimate goalTeammates trusts the judgment of othersPlenty of communicationEveryone takes initiative to get things done

FIVE ESSENTIAL SKILLS OF TEAM WORKRespectingListeningHelpingSharingParticipating

Ask questions and get clarification. If an idea isn't clear to you, it is your responsibility to the team to ask questions until the matter is clarified.

GUIDELINES FOR EFFECTIVE TEAM MEMBERSHIP

ELEMENTS OF TEAMWORK IN WORK PLACE Collaboration : Communicate and share ideas Have a feeling of respect for each team members contribution

Shared Responsibility . . . Allows team members to feel equally responsible for the performance of the team and its outcome. Permits individuals to have primary roles for completing team tasks and remain flexible to do what is necessary to accomplish the teams goals and tasks.

Creates and maintains a climate of trust and open, honest communication. Allows team members to talk openly with one another. Promotes the exchange of feedback. Provide team members to work through misunderstandings and conflicts.

OPEN COMMUNICATIONS

The Results of Wrong Communication

THE COMMUNICATION !!!!

Be descriptive

Don't use labels

Dont exaggerate

Dont be judgmental

Speak for yourself

Giving Constructive Feedback

RECEIVING FEEDBACK

Listen carefully.Ask questions for clarity.Acknowledge the feedback.Acknowledge the valid points.Take time to sort out what you heard.

ADVANTAGE OF TEAM WORKTogether Everyone Achieves MoreTEAM

TEAM ACHIEVEMENT

Advantages Of Team BuildingRange Of Options

Division Of WorkMotivationHelp in Decision MakingEfficiency

The Benefits of TeamworkYou can help to accomplish important tasks.You can add your talents to those of others to create bigger and better things than you could alone.You are seen as cooperative.You know how to get along with others.

Teamwork Lessons and the Canada GooseHave you ever noticed that geese fly in a V formation as a team working together?

Fact No:1As each goose flaps its wings it creates an uplift for the birds that follow. By flying in a V formation, the whole flock adds 71% greater flying range than if each bird flew alone.

Fact No:2When the lead goose tires, it rotates back into the formation and another goose flies to the lead position.

Team DisadvantagesEvaluation and rewards may be perceived as lees powerfulLess flexibility may be experienced in personal replacement or transferFree-riding within the team may occur

WRONG TEAM

WRONG TEAM WORK

FREE RIDING

Keep the following in mind:Teamwork improves the working environment. Teamwork keeps communication consistent. Teamwork relieves stress. Teamwork reduces errors. Teamwork keeps communication lines open.

About conflict:Conflict is inevitable; Conflict develops because we are dealing with people's lives, jobs, children, pride, self-concept, ego and sense of mission or purpose; Early indicators of conflict can be recognized; There are strategies for resolution that are available and DO work; Although inevitable, conflict can be minimized, diverted and/or resolved.

Beginnings Of Conflict:Poor communication Seeking power Dissatisfaction with management style Weak leadership Lack of openness Change in leadership

Conflict Indicators:Body language Disagreements, regardless of issue Withholding bad news Surprises Conflicts in value system Desire for power Increasing lack of respect Open disagreement Lack of clear goals

The Controversies Usually Involve:Changes in the way "we've always done things" Notions of fundamental values Determined, articulate advocates for every side Inability to compromise Rampant rumors Threats of retaliation

Dealing With ConflictConflict occurs when individuals or groups are not obtaining what they need or want and are seeking their own self-interest. Sometimes the individual is not aware of the need and unconsciously starts to act out. Other times, the individual is very aware of what he or she wants and actively works at achieving the goal.

Techniques For Avoiding And/Or Resolving Conflict: Meet conflict head on Plan for and communicate frequently Be honest about concerns Agree to disagree - understand healthy disagreement would build better decisions Let your team create - people will support what they help create Discuss differences in values openly Continually stress the importance of following policy Communicate honestly - avoid playing "gotcha" type games

Follow These Guidelines For Reaching A Consensus:Avoid arguing over individual ranking or position. Present a position as logically as possible. Avoid "win-lose" statements. Discard the notion that someone must win. Avoid changing of minds only in order to avoid conflict and to achieve harmony. Treat differences of opinion as indicative of incomplete sharing of relevant information, keep asking questions. Keep the attitude that holding different views is both natural and healthy to team building.

Negotiating Conflict

Separate problem issues from people issues.

Be soft on people, hard on problem.

Look for underlying needs, goals of each party rather than specific solutions.

Addressing The ProblemState your views in clear non-judgmental language.Clarify the core issues. Listen carefully to each persons point of view.Check understanding by restating the core issues.

**Be descriptive -- relate what you saw or heard the other person do. Give specific recent examplesDont use labels -- Be specific and unambiguous. Dont use words like immature, unprofessional, irresponsible which are labels attached to behavior. For example, say You missed the deadline we had agreed to meet rather than, Youre being irresponsible and I want to know what you are going to do about it.Dont exaggerate. Be exact. To say, Youre always late for deadlines is probably untrue and unfair. It invites the receiver to argue with exaggeration rather than respond to real issueDont be judgmental. Dont use words like good, better, bad, worst or should which place you in the role of controlling parent. This invites the receiver to respond as a child.Speak for yourself. Dont refer to absent, anonymous people. Avoid references like A lot of people here dont like it when you Encourage others to speak for themselves*Listen carefully. Dont interrupt. Dont discourage the feedback-giver. Ask questions for clarity. You have the right to receive clear feedback. Ask for specific examples.Acknowledge the feedback. Paraphrase the message in your own words to let the person know what you have heard and understood what was said.Acknowledge the valid points. Agree with what is true. Agree with what is possible. Acknowledge the other persons point of view and try to understand their reaction. Agreeing with whats true or possible doesnt mean you agree to change your behavior or mean agreeing with any value judgment about you. You can agree that your reports are late with out thereby agreeing that your are irresponsibleTake time to sort out what you heard. You may need time for sorting out or checking with others before responding to feedback. It is reasonable to ask the feedback-giver for time to think about what was said and how you feel about it. Dont use this time as an excuse to avoid the issue.

*See The Team Book by Peter R. Scholtes, Brian L. Joiner and Barbara Streibel for more background on the various ways people or teams deal with conflict .Avoiding Conflict you must avoid both the issues likely to lead to conflict and the people with whom you are likely to conflict withSmooth the conflict minimizing conflict so that group relationships arent strained. Forcing the conflict attempts to overpower others and force them to accept your position. Compromising tries to get others to give up some of what they want in exchange for giving up some of what you want. Sounds good, but this can be lose-lose strategy because no one achieves their goals. Underlying assumption: everyone should accept less than they want because that is the best that they can hope for. (Should be tried after problem solving hasnt worked)Problem Solving Win-win approach. Personal goals and group relationships are highly valued. Purpose to find a path forward that meets everyones goals and preserves group relationships. Continued on next slide*Problem solving includes strategies aimed at taking diverse viewpoints into account, clarifying the issues, clearing the air constructively and enabling everyone to move forward together. You can clarify core issues by sorting out areas of agreement from areas of disagreementWhen listening to each persons point of view Accept that they believe/want this even if you dont!! Look for the reasons (maybe something would be good for both)