PPG- survey analysis Chepstow Gardens Medical Centre
description
Transcript of PPG- survey analysis Chepstow Gardens Medical Centre
![Page 1: PPG- survey analysis Chepstow Gardens Medical Centre](https://reader035.fdocuments.in/reader035/viewer/2022081514/56815f60550346895dce46a9/html5/thumbnails/1.jpg)
PPG- survey analysis
Chepstow Gardens Medical
Centre
![Page 2: PPG- survey analysis Chepstow Gardens Medical Centre](https://reader035.fdocuments.in/reader035/viewer/2022081514/56815f60550346895dce46a9/html5/thumbnails/2.jpg)
How many people participated?
4140
3 not indicated sex
![Page 3: PPG- survey analysis Chepstow Gardens Medical Centre](https://reader035.fdocuments.in/reader035/viewer/2022081514/56815f60550346895dce46a9/html5/thumbnails/3.jpg)
What ages participated?<18: 018-24: 325-34: 635-44: 8
45-54: 1955-64: 1465-74: 1975-84: 14
>85: 1
![Page 4: PPG- survey analysis Chepstow Gardens Medical Centre](https://reader035.fdocuments.in/reader035/viewer/2022081514/56815f60550346895dce46a9/html5/thumbnails/4.jpg)
Ethnicity
39
2
33
1 9
Number of people
whitemixedasianchinese/otherblack
![Page 5: PPG- survey analysis Chepstow Gardens Medical Centre](https://reader035.fdocuments.in/reader035/viewer/2022081514/56815f60550346895dce46a9/html5/thumbnails/5.jpg)
When were you last seen?
3 Months 3-6 Months >6 Months Never0
10
20
30
40
50
60
70
80
69
105
0
![Page 6: PPG- survey analysis Chepstow Gardens Medical Centre](https://reader035.fdocuments.in/reader035/viewer/2022081514/56815f60550346895dce46a9/html5/thumbnails/6.jpg)
Preferred ways of booking appointments
In Person By Telephone Website No Preference0
10
20
30
40
50
60
70
80
29
67
158
![Page 7: PPG- survey analysis Chepstow Gardens Medical Centre](https://reader035.fdocuments.in/reader035/viewer/2022081514/56815f60550346895dce46a9/html5/thumbnails/7.jpg)
Awareness of Practice Website?
YES 50%
NO 46%
![Page 8: PPG- survey analysis Chepstow Gardens Medical Centre](https://reader035.fdocuments.in/reader035/viewer/2022081514/56815f60550346895dce46a9/html5/thumbnails/8.jpg)
Are you satisfied with the following:
Getting through on the
phone
Speaking to a doctor on the
phone
Speaking to a nurse on the
phone
obtaining test results by
phone
0
10
20
30
40
50
60 55
2923 25
15
4 589 8
1216
3
1613
10
GoodSatisfiedFairly EasyNot EasyDifficult
![Page 9: PPG- survey analysis Chepstow Gardens Medical Centre](https://reader035.fdocuments.in/reader035/viewer/2022081514/56815f60550346895dce46a9/html5/thumbnails/9.jpg)
Reasons for not being able to get routine appointments
No Ap-pointments
Times didn’t suit
Doctor Didn’t suit
Another0
2
4
6
8
10
12
14
16
1816
5
3
5
![Page 10: PPG- survey analysis Chepstow Gardens Medical Centre](https://reader035.fdocuments.in/reader035/viewer/2022081514/56815f60550346895dce46a9/html5/thumbnails/10.jpg)
Are you easily able to get into the building?
96% Yes4% No
![Page 11: PPG- survey analysis Chepstow Gardens Medical Centre](https://reader035.fdocuments.in/reader035/viewer/2022081514/56815f60550346895dce46a9/html5/thumbnails/11.jpg)
Are you overheard in the reception area?
Yes but I don’t mind:69%
Yes, I am not happy:17%
No: 14%
![Page 12: PPG- survey analysis Chepstow Gardens Medical Centre](https://reader035.fdocuments.in/reader035/viewer/2022081514/56815f60550346895dce46a9/html5/thumbnails/12.jpg)
Are reception staff helpful?
Yes: 81%
No:7%
Unsure:12%
![Page 13: PPG- survey analysis Chepstow Gardens Medical Centre](https://reader035.fdocuments.in/reader035/viewer/2022081514/56815f60550346895dce46a9/html5/thumbnails/13.jpg)
Are you seen on time?
61% yes 2% no (unacceptable delay)
34% no (acceptable delay)
![Page 14: PPG- survey analysis Chepstow Gardens Medical Centre](https://reader035.fdocuments.in/reader035/viewer/2022081514/56815f60550346895dce46a9/html5/thumbnails/14.jpg)
Do you have to wait more than 2 working days for your prescription to be ready?
78% no22% yes
![Page 15: PPG- survey analysis Chepstow Gardens Medical Centre](https://reader035.fdocuments.in/reader035/viewer/2022081514/56815f60550346895dce46a9/html5/thumbnails/15.jpg)
Happy with open hours?
YES 92.8%No 7.2%
![Page 16: PPG- survey analysis Chepstow Gardens Medical Centre](https://reader035.fdocuments.in/reader035/viewer/2022081514/56815f60550346895dce46a9/html5/thumbnails/16.jpg)
Satisfied with the consultation? (nurse & doctor)
020406080 70 71 72
60 5870 72
57
9 7 6 11 197 7
171 1 1 0 1 1 2 1
GoodSatisfiedPoor
![Page 17: PPG- survey analysis Chepstow Gardens Medical Centre](https://reader035.fdocuments.in/reader035/viewer/2022081514/56815f60550346895dce46a9/html5/thumbnails/17.jpg)
Overall, are you satisfied with the care?
95.29% Yes
4.71% No