PPC Industry Forum, 4 December 2008. Managed Bandwidth Services BTW Products and Strategy Disclaimer...

PPC Industry Forum, 4 December 2008

Managed Bandwidth Services

BTW Products and Strategy

Disclaimer•BT has taken reasonable care to check that the information contained in the following slides was accurate at time of publication.

•Any price indications or timescales contained within this presentation are estimates for information purposes only and do not constitute any contractual or other obligation.

•In relation to any products/services referred to in this presentation which are currently under development and/or trial, BT gives no undertaking or other commitment that the product/service will be made commercially available

•BT reserves the right to make changes to the information in this presentation at any time without further notice

•Exclusive reliance on the information in this slide pack is at your own risk

Partial Private Circuits



Agenda•Introductions – All•Right First Time (RFT) - Richard Bushell•Review of previous actions – Pauline Cowie/All •Product Development Update – Pauline Cowie•Product In Life Update – Pauline Cowie/All

• QoS - Jeneva Hibbert• Billing – Migration to GenIUS Jeneva Hibbert• Communications Jeneva Hibbert• Contract Review Jeneva Hibbert

•AOB – All•Meeting Review - Pauline Cowie•Date of next meeting - All





Action Point Review



Action Point 03/11 (01/03/07) Ongoing

B End Shift – Internal/External Shifts: Cost does not appear to be correct BT

to Investigate.





Action Point 06/05 (07/06/07) – Ongoing

Exchange Closure – Review March 09





Firm Offer Confirmation (FOC) Highband Timescales




Action Point 06/03 (06/12/07) – Closed

Additional Package for 5, 6 or 7 Circuits





ISH Extension Re-Alignment





Out of Hours Repair – Engineering attendance affected by major events i.e.

World Cup etc.





PPC Fibre/Copper Availability





Openreach Planning & Delivery Representative’s attendance at Forum




Action Point 01/09 (04/09/08) – Discharged

Fibre & New Site Charge





Pre-Order Surveys





Requirement for 21CN to be added to Product Road Map.





Netview Reports:

1) ACS reports availability on Netview.

2) Right First Time (RFT) initiatives





Netview Reports:

FOCR process changes needs to be input in changes to PPC Reports.





Netview Reports:

Admin rights to be set up for each PPC customer.





BTW Repair Representative:





Our Networks Website:




Product Development Update



PPC Development Roadmap

21 CN Migration –

TDM

TBA

21 CN Migration – sub 2mbit/s

TBA

By 2014 Q3 Oct – Dec 05 Q4 Jan – Mar 06 Q1 Apr-June 06 Q2 July - Sept 06Q3 Oct – Dec08 Q1 Apr – Jun 09Q4 Jan – Mar 09

PPC ‘Tungston’ Staged DeliveryPPC ‘Tungston’ Staged Delivery

September 08

Migration of PPC billing to the Geneva

platform

Migration of PPC billing to the Geneva

platform

TBC

PPC B End Shift Charges

PPC B End Shift Charges

Launched

PPC “Quick Win” - Launch

PPC “Quick Win” - Launch

PPC Priority RepairPPC Priority Repair

155Mbit/s Price Review

155Mbit/s Price Review

January 09

Q4 08/09 TBC

November 08

PPC Geographic Pricing

PPC Geographic Pricing

January 09

PPC Highband FOCR Improvements

PPC Highband FOCR Improvements

PPC Fibre & Copper Availability

PPC Fibre & Copper Availability

January 09

TBC

8x2Mbit/s Commercial Offering

8x2Mbit/s Commercial Offering

January 09

Rapid Restore – Customer Trial

Rapid Restore – Customer Trial

Removed

DES (Diagnostic Alarms)

DES (Diagnostic Alarms)

December 08

Q1 Apr – Jun 08 Q2 Jul – Sep 08

Rapid Restore - Launch

Rapid Restore - Launch

August 08

PPC Contract Review Commences

PPC Contract Review Commences

March 09

PPC Shared Infrastructure – 3rd

Party

PPC Shared Infrastructure – 3rd

Party

January 09




Product In-Life Update

•QoS – Netview Plus

•Billing - Migration to GenIUS

•Communications & Notifications

•Contract Review



Partial Private CircuitsQoS

•Launch of PPC reports on External Netview Plus

•CP access own reports in ‘real’ time

•Existing reports discontinued.

•CPs to feedback on Forums reports




30 Jun 0

831 Jul 0

831 Aug 0

830 Sep 0

831 Oct 0

8 30 Nov 08

Performance to CDD

Partial Private Circuits % Success 99.71 99.65 99.14 99.11 98.83 99.3

Failures 3 4 9 10 14 8

Volume 1,026 1,138 1,046 1,118 1,193 1,138

Highband Products & Services % Success 100 100 100 100 96.43 92

Failures 0 0 0 0 1 2

Volume 24 29 18 25 28 25

Narrowband Products & Services % Success 100 98.99 98.17 100 100 100


Volume 69 99 109 105 110 152

Wideband Products & Services % Success 99.68 99.7 99.24 98.99 98.77 99.38

Failures 3 3 7 10 13 6

Volume 933 1,010 919 988 1,055 961




30 Jun 0

831 Jul 0

831 Aug 0

830 Sep 0

831 Oct 0

830 Nov 0

8

Performance to objective time Partial Private Circuits % Success 91.43 89.78 91.32 89.91 90.48 89.37

Failures 246 298 251 276 270 293

Volume 2,870 2,916 2,893 2,735 2,837 2,756

Highband Products & Services % Success 98.33 93.75 98.48 94.12 98.08 98.51


Volume 60 48 66 68 52 67

Narrowband Products & Services % Success 91.98 91.99 93.08 90.5 89.97 88.25

Failures 52 50 44 55 70 74

Volume 648 624 636 579 698 630

Wideband Products & Services % Success 91.07 89.08 90.6 89.61 90.46 89.41

Failures 193 245 206 217 199 218

Volume 2,162 2,244 2,191 2,088 2,087 2,059



Partial Private CircuitsBilling

• 1 October cut-over to new billing system achieved.

• October Geneva bills produced & distributed.

• Bedding in problems experienced – to be expected with new system.

• November 1st Full Geneva monthly bills produced & Distributed.

• December monthly bill production in progress.

• No reported major ‘show stopping’ issues with new bills to-date.



PPC Contract Review

7 PPC customers collectively submitted issues for discussion, of which 2 of the 7 also submitted issues separately. The 7 customers are collectively know as the group of 7 (G7).

•7th October – Issues consolidation and categorisation meeting held.

•23rd October – Agree to Disagree discussion meeting

•4th November – Minor issues discussion meeting

•26th November – Major issues discussion meeting

•Agreement with G7 representatives that a quorum of 3 PPC customers was sufficient to agree and formally close down an issue.

• Majority of Minor issues have been agreed.

•Next discussion scheduled for 18th December 08 in London.




Flowchart

0

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

CP, CPs or BTW Initiate Review

BTW issue Briefing

CP's & CPs' Submissions

BTW collate Issues Document

Meeting: Classify Cat A, B or C

BTW Classification Document

C (minor)

A (A2D)

Meeting

B (major)

Meeting

Meeting

Escalate

Reason-able endeavours to resolve

(30 days)

Consolidated Issues Response

Interim Revised PPC Contract

Final Meeting on amendments

Revised PPC Contract

M E D I A T I O N

(2 months)

Expert Non-

Binding Determ

(some disputes)

Escalate

Contract Management Mechanism

Timeline (weeks)

1

1

1

7

2

3

Agreed with CPs

Agreed with CPs

Agreed with CPs

2

3

2

Initiation

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Step 8

Step 9

Step 10

Colour Description

Blue

Green

Yellow

Red

CP's/CPs' doc ocsdocs BTW docs

Meetings

Escalation

Orange CMM

Key Steps

1

Escalate



Communications:

•November: Notification regarding Netview Plus demonstration

•1st December 08 – Notification of launch of PPC QoS Reports on External Netview Plus.

Pricing Notifications:

•27th November – refer out to Openreach price list became effective.





A.O.B



Forum Review

Next Meeting Scheduled

5th March 2009

Venue: TBC


PPC Industry Forum, 4 December 2008. Managed Bandwidth Services BTW Products and Strategy Disclaimer...

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Transcript of PPC Industry Forum, 4 December 2008. Managed Bandwidth Services BTW Products and Strategy Disclaimer...