PP SC Business Improve revised 090316
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Transcript of PP SC Business Improve revised 090316
Leadership for Business ImprovementsReduce Costs
Increase Service LevelsImprove Morale
Supply Chain Firms(Existing Salaries & Systems)
Leadership Culture Analysis of “Suitability” of Associates Restructure & Reorganization of
Environment - Process Flow Analysis , Implementation & Reformatting
of Policies & Procedures Engagement , Motivation & Empowerment
of Teams
Methodology
Create a Motivated Culture that Fosters & Promotes Teamwork & Collaboration
Improve Communication among Associates and Management
Create a Culture
The key is taking the time to orchestrate a business environment to perform in a highly efficient manner with motivated associates. This breaks down to (2) two simple entities “people and processes”.
Leadership
Leadership is a critical component of creating a highly efficient, profitable and motivated business environment.
Many leaders are highly educated in their industries and have a superior work ethic to possibly produce prolific results.
Leadership
A highly prolific leader will first engage all the associates on a consistent basis with a positive, professional and supportive demeanor and most importantly respect and care for all team members.
Leadership
A consistent engaging verbiage with open-ended inquiries to learn about all associates as well as performing their responsibilities is very important to obtain the full “pulse” of the operation.
Leadership
Most businesses the associates know the reason why the issues are occurring & many have the solutions yet need a leader that engages , cares & respects them in general.
Leadership
Associates also greatly respect a leader that is open to admit when he makes a mistake & engages in very collaborative / open ended inquiries such as “makes sense?”.
LEADERSHIP
Most businesses in our world, when an issue occurs place an abundance of people and/or processes on the problem creating a “crisis management” scenario.
The main goal is an analysis of the “root cause” of the issue. Proper restructuring of the processes/procedures to ensure there is “accountability” to prevent any future issues is required.
Business Issue History “Root Cause”
Initial inspection & analysis of environment to identify optimum process flow of product throughout the operation
Identification and analysis of daily ,weekly & monthly reports to be monitored & assignment to pertinent department leaders
Analysis / Process Flow
A Flow Chart is created to track all the activity of the operation
A complete review is then performed on all processes and procedures to ensure that there is firm accountability of all sequential tasks in the business process.
Streamline Processes & Procedures
Research of all pertinent reports that show volume / velocity/trends of products ordered. ( ex. similar items ordered by a firm , items combining to form one product etc.)
Analysis / Product Reports
Very important to structure & organize the environment of the operation further by establishing Productivity Standards/Benchmarks/KPI’s for all departments
IMPLEMENTATION METRICS & MEASURES BENCHMARKS / KPI’S
The consistent communication of these” metrics and measures” of qualitative & quantitative nature will produce a progressive level of improvement in the business.
It is important that all positive progress be shared in open forums in weekly or bi-monthly meetings.
Metrics & Measures
The information can also be shared by posting bar graphs / documents/Information in a general area (cafeteria/conference room - bulletin board) as well as sharing positive emails with subordinates (green italics and positive words).
Metrics & Measures
All deficiencies and issues are to be shared with subordinates in private “coaching” sessions and documented for progressive accountability and corrective action.
Corrective Action
The constant monitoring of all daily operations activities in a positive & professional manner and documenting all areas of concern as needed.
Then following up with all department leaders to coach, train & motivate all areas of concern in a progressive manner.
ACCOUNTABILITY
Benchmarks of each department are determined by tracking of all activities in each area & obtaining a average time of process for each department activity.
PRODUCTIVITY STANDARDS
There can also be an Incentive Plan implemented for superior productivity which will also greatly reduce the number of associates required to process all products in the operation. ( i.e.Cost Reductions)
PRODUCTIVITY STANDARDS:INCENTIVES
This program should be implemented by analysis of the benchmark set for standard productivity versus the incentive productivity level.
PRODUCTIVITY STANDARDS INCENTIVES
Leaders will then share both the company goals ( open forum) and also individual goals of all associates (individual sessions).
Leadership - Goals
It is very important these goals and expectations of both overall company and associates have been carefully measured to ensure they are achievable by all associates.
LEADERSHIP / GOALS
It is very important to continuously communicate to all Associates a continuous “ sense of urgency” mode in the environment.
The “Continuous Improvement” methodology must always be in high gear to maximize any areas of further improvement.
Continuous Improvements
The final component is the focus to optimize associate morale
This is very important as this will further raise the Service & Productivity Levels
MORALE / MOTIVATION
The establishing of a appreciative , communicative & motivating leadership to promote a team environment that empowers its associates to provide their feedback for general improvements.
MORALE / MOTIVATION
Implementation of an associate of the month award to reward & recognize appreciation for an outstanding monthly associate.
MORALE – ASSOCIATE OF THE MONTH
The Associate of the Month Award is to be decided by a committee of all department leaders in the initial stages.
MOTIVATION – ASSOCIATE OF THE MONTH
Once there is a group of people who have been awarded the associate of the month award then those associates will form a committee to elect the future associate of the month to maintain integrity of the reward & recognition program.
ASSOCIATE OF THE MONTH MORALE
Awards for the Associate of the Month can include any/all of the following:
Day off from work Cash bonus in check Parking spot designated “Associate of the Month” Their picture / name in a designated area by cafeteria /
main hallway marked “Wall of Fame”
MOTIVATION ASSOCIATE OF THE MONTH
The main methodology needed is consistency of all the before mentioned areas to be improved on a progressive & continuous improvement level.
CONSISTENCY
Consistency breeds a constant awareness & provides a pulse of a progressive improvement of both service, productivity & morale.
CONSISTENCY