PowerSeries NEO - BK Eesti asjad/Seminari... · PowerSeries NEO. Johnson Controls ... •Placement...
Transcript of PowerSeries NEO - BK Eesti asjad/Seminari... · PowerSeries NEO. Johnson Controls ... •Placement...
Overview, features, devicesBy Maciej Polak, Product Marketing Manager Intrusion, EMEA
PowerSeries NEO
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SituationStrategy
Features
Limited ability to add featuresGrowing Remote Service and Inspection features
Expanding Alarm Verification features
WirelessUnencrypted
limited functionality, market specific strugglesBest in-Breed
Flexible, powerful, secure
Future ReadinessOut of code space; feature trading
Keybus completely maxed outFlexible path to upgrade chips
New bus to bring speed, capacity, flexibility
PlatformEach product line is a unique platformEach platform maintained individually
One common platformSpeed to market
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PowerSeries NEO
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RESIDENTIAL / SCALABLE COMMERCIAL HYBRID SOLUTION
■ Versions: 16 / 32 / 64 / 128 zones
■ Up to 128 wireless zones
■ 8 partitions
■ 16 keypads
■ 1000 users
■ 1000 event buffer
■ 4 on board output
■ Alarm protocols: Contact ID, SIA
■ PGM Outputs matches zone count
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PowerSeries Neo
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RESIDENTIAL / SCALABLE COMMERCIAL HYBRID SOLUTION
■ Encrypted Communications Bus
■ 128 Bit AES Encryption
■ Remote PC-Link Module
■ Enhanced Diagnostics
■ Variety of modules and keypads
■ Alarm protocols: Contact ID, SIA
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PowerSeries NEO approvals
■ European CE Directives (EMC, R&TTE, LVD), ■ INCERT (Belgium),■ NCP (Holland), ■ NFA2P Type 2 (France), ■ IMQ (Italy) Livello 2, ■ SBSC (Sweden) Larmklass 2, ■ EN 50131-1/-3/-6 Grade 2, Class II Environmental, ■ FCC/IC, UL/ULC, F&P Class 2 Grade 2 (Denmark),■ FFFS Class 2 Grade 2 (Finland), ■ FG Class 2 Grade 2 (Norway),■ ENV Class II, ATS Class II, CertAlarm■ VDS certification to be achieved during phase 2
(commercial)
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Nomenclature
HSXXXX - Control Panel
HS: Hybrid System X: Commercial Product Series
2 – Phase 1 System (Grade 2*)3 – Phase 2 System (Grade 3*)
XXX: Total zones016 – 16 zones032 – 32 zones064 – 64 zones128 – 128 zones
*Grades are compliance with European standards for security systems. These standards were developed based on the level of threat a system must be able to contain.■ Grade 1: Intruders expected to have little knowledge and limited tools. Alarm is suitable for a low risk.
■ Grade 2: Intruders expected to have limited knowledge and some tools. Alarm is suitable for a low to medium risk.
■ Grade 3: Intruders expected to have knowledge and full range of tools. Alarm is suitable for medium to high risk.
■ Grade 4: Intruders expected to have sophisticated knowledge and tools. Alarm is suitable for a high risk.
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CORBUS – PowerSeries Neo high speed communication bus■ Features
■ Encryption (128 bit AES)■ Much higher speed (64KB/s vs. 1KB/s)■ Visual verification support■ Remote firmware upgrade■ Increased panel capacity & features■ Future upgrades■ Uses the same wiring methodology as COMBUS / KEYBUS
■ Limitations■ Not backward compatible to existing hybrid panels, keypads & modules (not compatible with KEYBUS or
COMBUS)
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Specifications
HS2016 HS2032 HS2064 E HS2128 E
On-Board Zone Count 6 8 8 8
Total Zone Count 16 32 64 128
Total User Count 47 + Master 71 + Master 499 + Master 999 + Master
On Board PGM Support PGM 1 = 50mA;PGM 2 = 300mA
PGM 1 = 50mA;PGM 2 = 300mA
PGM 1,3,4 = 50mA;PGM 2 = 300mA
PGM 1,3,4 = 50mA;PGM 2 = 300mA
Total PGM Count
16 x 50mA (HSM2208)4 x 500mA (HSM2204
32 x 50mA (HSM2208)4 x 500mA (HSM2204)
64 x 50mA (HSM2208)12x 500mA (HSM2204)
128 x 50mA (HSM2208)16 x 500mA (HSM2204)
Partitions 2 4 8 8
Total Keypad Count 8 8 8 16
Wireless Keys 16 32 32 32
Wireless Sirens 4 8 8 16
Wireless Repeaters 4 8 8 8
Proximity Tags 47 71 499 999
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CORBUS modules
Transceiver moduleHSM2HOST8
KeypadsOutputs ModulesHSM2204 / HSM2208
Inputs ModuleHSM2108
Audio verification moduleHSM2955
Power supply moduleHSM2300
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Keypads
Wirefree LCD ICON 16 LED TouchBuilt-in transceiver option No Yes Yes No No
Prox option Yes Yes Yes No YesVoice prompt Yes* No No No No8 Partition Support Yes Yes Yes Yes Yes
Front & rear mount tamper Yes Yes Yes Yes Yes
5 Programmable function keys Yes Yes Yes Yes Yes
3 Separate panic keys Yes Yes Yes Yes Yes
Multiple door chimes Yes Yes Yes Yes Yes
I/O onboard Yes Yes Yes Yes YesGlobal keypad functionalities No Yes No No Yes
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Main Features:
■ Responsive, high-resolution 7” (177.8 mm) full color touchscreen
■ Intuitive menu-driven interface ■ Built-in and easy-to-update digital picture frame■ Simplified programing of labels■ Quick-view LED status indicators ■ Interactive Menu ready■ I/O terminal■ Global mode – Simplified partition management■ Simplified user code programming ■ PGM outputs■ Screen saver mode■ EN Approvals
PowerSeries Neo Hardwired Touchscreen Keypad Introduction
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■ 3 models available:■ Cellular (3G2080)■ Internet (TL280(R)*)■ Internet/Cellular (TL2803G)
■ Supervision with 128-bit AES encryption■ All cellular models are 3G
■ Utilizes HSPA network (3G) with fallback to EDGE/GPRS (2G)
■ SIA and Contact ID format■ Upload/download over Cellular or Internet
■ Full DLS support■ System Admin software■ Firmware Upgrading
■ Visual verification over Cellular or Internet■ Remote panel and communicator firmware update
Alternate Communicators
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■ Plug and play module. No commissioning required.■ Full communicator programming by keypad, by RS-232, IP or
GPRS■ Possibility to check the 3G GPRS Signal range and show in the
keypad.■ Possible to report to 4 different IP receivers with
communications priority programming■ Different account code for Ethernet and GPRS events.■ Possibility to differentiate the IP and GPRS polling fault
independently.■ DNS compatible.■ Two APNs compatible.■ Visual verification compatible by 3G/2G or IP■ Visual verification transmission time less than 20 seconds.
Alternate Communicators
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■ Command and Control via SMS ■ Available on Cellular models■ Similar to Alexor / Impassa functionality■ All the user actions can be done by SMS commands protected
by codes■ Any user code can realize the SMS functionality■ Up to 8 telephones to report the SMS events.
■ Push notification to The Neo GO phone APP■ Full event real time reporting to Power Neo App■ Compatible with GPRS and IP technology.■ Compatible with the modules;■ GPRS/3G communicator (3G2080R*)■ Ethernet communicator (TL280R*)
Alternate CommunicatorsSelf Monitoring
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■ Remote mounting using PCL-422 module■ High security device to place the backup communicator outside
from the main cabinet for prevent communicator tamper■ In Case of panel tamper (extra power supply needed) a tamper
report will sent to the central station automatically.■ PC link connector to avoid connecting to the panel in case of
difficult access to the panel PCB■ Up to 15 m extension of PC-Link■ Up to 300m if using a power supply (12V)■ Pair of devices, one at each end■ Fits in existing cabinets (4050C, 5003C)
Alternate Communicators
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Wireless
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Wireless
• Frequency Hopping Spread Spectrum• 2-way synchronous TDMA • Extraordinary Range
Powerful
• Adaptive Transmission Power• Adaptive “Best Path” selection• Green ! Batteries last longer
Smart
• 128 Bit AES Encryption• Avoids interference (frequency
hopping)• Sniff resistant
Secure
• Quick enroll process• Placement test indication LED on
devices• Auto repeater enrolment
Easy
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PowerG – Value Features
FHSS & TDMA Adaptive Power & Path
Long Line-of-Sight Interference Immunity
Extensive catalog Growing
Long Battery Life Adaptive Power
128-bit AES Encryption Sniff Resistant
SECURE DEVICES
RANGEGREEN
ROBUST
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Power G Two way wireless - FFB
Feature Function BenefitLong battery life - Adapting devices wireless range to
the distance to panel- Wireless devices just work when the
panel is set
Reducing the operational cost
Long wireless range No need of repeaters to obtain a good wireless rangeBest wireless technology for outdoor protection.
Decreasing the cost of the installation
Wireless devices telemetry - Check the status in real time of all the wireless devices.
- Check devices programing remotely
Improving the service to the end user.Reduce the instalation time
Two way wireless keypads Functional two way wireless keypad with full installer programming
Reducing operational cost. Avoiding wiring all the keypads in the system
Wireless Devices LEDS work when the panel is set
Indicate to the installer/user a detection has been realized.
Perception of security to the end user.
Wireless devices in test mode Device LED indicate wireless range is Good/medium/Bad
Reduce the installation time
Frequency hopping Device is able to jump 64 times per second into different channels looking for the less congested one, reducing the number of interferences and improving the wireless range
- Less servicing.- Longer Range- Longer Battery life.
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Innovative Three-LayeredRF Technology
Full
Two-Way
Communication
Panel gives commands to devices
Easy/fast installations; Powerful diagnostic;Remote management
Time Division
Synchronized
System
Transmissions are in ordered in time slots
Minimized collisions; Long battery life; More devices
Frequency-Hopping
Spread
Spectrum
Repeated frequency switching during transmission
Increased robustness;Less interferences;Extended range
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Frequency Hopping Spread Spectrum
■ High reliability■ Can’t be blocked by narrowband interference■ Does not need to “switch” system to a good frequency due to interference
■ Longer distances■ Overcome partial interferences
■ Secure network■ Data interception is
extremely difficult
■ Proven■ Same technology in use by Bluetooth■ Also used in 4G
The Interference
GoodHops
“Bad”Hops
Time
Frequency
Transmission Blocked
Transmission range reduced
All devices “jump” frequencies all the time
■ Hopping Frequencies■ 8 hopping frequencies in the 433-434MHz band■ 4 in 868-869MHz band■ 50 in 912-918MHz band
■ Dynamic■ Network switches frequencies 64 times a second
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Repeaters
Company Confidential
Battery Life
• Devices use less Tx power to talk to close repeater vs far transceiver
Redundant Comms
• Backup comms path for wireless
• If 1 repeater goes missing, still good
Preventative
• Adaptive Best Path will prevent post-installation issues
Repeaters are not just to increase range…
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Wireless Devices
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Battery Life
Company Confidential
Up to 8 years…•PG8911 Outdoor Siren•PG8985 Flood Detector•PG8945 Contact with Aux Input•PG8939 4-Button Wireless Key
Up to 7 years…•PG8924 Curtain Motion Detector•PG8974 Mirror Optic Motion PIR•PG8905 Temperature Sensor
Up to 5 years…•PG8926 Smoke Detector•PG8923 Natural Gas Detector•PG8975 Ultra Slim Contact•PG8922 Glassbreak•PG8984 Dual Tech Motion Detector
Shorter Battery Life Devices
• PG8913 CO Detector (1 year)• PG8994 Outdoor Motion Detector (3 years)• PG8934 Motion Detector with Camera (4 years)
Significant battery life achieved by:• Adaptive Transmission Power• Adaptive Best Path Selection• Full 2-way communication• Less Collisions = Less Retries:
• Frequency Hopping Spread Spectrum
• TDMA
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List of Devices
Life Safety Devices:• PG8926 – Smoke Detector• PG8916 – Smoke Detector with Heat• PG8913 – Carbon Monoxide Detector• PG8923 – Natural Gas DetectorMotion Detectors:• PG8914(P) – PIR Motion Detector• PG8934(P) – PIR Motion Detector with Camera• PG8924 – Curtain Motion Detector• PG8984(P) – Dual Tech Motion Detector• PG8974(P) – Mirror Optic Motion Detector• PG8994 – Outdoor Motion Detector• PG8944 – Outdoor Motion Detector with CameraSirens:• PG8901 – Indoor Siren• PG8911 – Outdoor Siren
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List of Devices (Cont’d)
Door / Window Contacts:• PG8945 – Contact with Auxiliary Input• PG8975 – Ultra Slim Door/Window ContactWireless Keys:• PG8939 – 4-button Wireless Key• PG8929 – 4-button Wireless Key• PG8949 – 2-button Key/2-button panic• PG8938 – 1-button panic key Other:• PG8905 – Temperature Sensor• PG8935 – Shock Detector• PG8922 – Glass Break Detector• PG8985 – Flood Detector• PG8920 – Wireless Repeater
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Interconnected smokes (PG8916 & PG8926)
Main Features:
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■Photoelectric smoke detector (PG8916 offers built-in heat sensor)
■Provides alerts for smoke, tamper and device low battery
■Visible link quality indication shown on the device
■Fully supervised
■Maintenance and battery condition indication
■Built in 85db Alarm Buzzer
■Wirelessly Interconnect all PG8916 & PG8926
■Partition Selectable
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Device Auto-Enroll Process
Company Confidential
• Enter Installer Menu
*8 5555
• Enter Wireless Programming
[804] • Enter Auto-Enrollment Mode
[000]
Press ENROLL button on device (until red LED)
Confirm Serial Number
Assign Zone #, Zone Definition, Assign
Partition
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Placement
Company Confidential
Long pulse for “Signal Sent”
3 flashes for STRONG SIGNAL3 flashes for MODERATE SIGNAL3 flashes for WEAK SIGNAL
Followed by…
Local “Placement Display Mode” is initiated after a device tamper.Stays active for 15 minutesLED on device will display placement
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Testing Wireless Zones
Company Confidential
Testing
Zone XXX
Select (601) <>
Test WLS Zones
Zone XXX(XXX) <>
{Zone XXX Label}
{Zone XXX Label}
24Hr: Strong
Now: Strong
24Hr: Good
Now: Good
24Hr: Poor
Now: Poor
24Hr: 1-Way
Now: 1-Way
24Hr: Not Test
Now: Not Test
24Hr: Early
Now: Early
Data Received `
From Repeater X
Signal Link Quality:24 Hr = Average signal link quality for last 24 hrsNow = Signal Link Quality on the packets that were just sent
Repeater Notification:Will display repeater details if the signal is received via a repeater
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Settings
Company Confidential
Zone XXX <>Zone EOL Select (01) <> Disabled Select (02) <> Normally Open Select (03) <> Normally Closed Select (04) <> Single EOL
Zone XXX <>Device Toggles
Toggle (01) <>Burglary Siren Y
Toggle (02) <>Fire Siren Y
Toggle (03) <>Gas/CO Siren Y
Toggle (04) <>Flood Siren Y
Zone XXX <>Device Toggles
Toggle (01) <>Alarm LED Y
Toggle (02) <>Event Counter Y
Toggle (03) <>Blk & Wht/Clr Y
Toggle (04) <>Image Resolut Y
PG8934PIR with Camera
PG8926Smoke DetectorPG8945
Contact with AUX input
■Settings are contained in the panel■All wireless device settings are in subsections of [804]■Settings are sent to the device on enrolment, or when a setting is changed■These are some examples of Wireless Device settings:
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1/2■ 2-Way Audio using HS2955 over PSTN or
Cellular■ Optional recording provides up to 15 minutes of
pre-alarm audio■ Engage CMS operators in conversation,
explaining the nature of an emergency
Never have a false alarm dispatch again
■ Multiple zone trips or sabotage events
■ Customizable: Time, # of events
■ Verified Alarm sent after all criteria met
■ Indoor and outdoor wireless PIR cameras ■ Ethernet & Cellular■ 1st image delivered within 10 seconds of
alarm occurring
Sequential Detection
Audio
Visual
Alarm verification options
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•Bus
Wireless Visual Verification■ Provides fast alarm verification for monitoring stations■ Images are sent over Ethernet or Cellular to the monitoring station■ Camera range: 12m (40ft) day 10m (32ft) night w/Optional pet-immune model ■ Up to 10 PIR Cam detectors per panel (outdoor & indoor)■ 10 seconds video clip with audio built in■ System 5 is able to send the video clips to customers email■ Alarm video sent also to end user app
Visual Verification w/ System 5Solution Overview
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■ Two way audio over PSTN (Phone line)■ Two way audio (via callback) with Cellular signals■ Listen in mode■ Audio recording and playback (HSM2955R only)
■ 15 seconds of Prealarm.■ EN certified.
■ NEO provides Talk/Listen capability for audio verification of:■ Zone alarms (Configurable by zone with zone attributes)■ Tampers■ Openings and Closings ■ Key alarms■ Duress Alarms
Audio Verification
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Power Series vs Power Neo
Power Series
Power Neo
Maximum numbers of zones 64 128
Maximum numbers of wireless zones 32 128
Maximum numbers of partitions 8 8
Maximum numbers of PGM 14 128
Event buffer 500 1000
Hardwired keypads 8 16
Prox keypads No 16
Wireless keypads No 16
Wireless sounders No 16
Wireless repeaters 4 (one way) 8
Proximity tags No 999
Calendar to outputs No Yes
Two way wireless detection devices No Yes
Wireless visual verification No 10 Pir Cams
SMS reporting and control (by GPRS module) No Yes
Remote Routine Inspections No Yes
Integration protocol built into the communicators. No Yes
Remote firmware panel and modules upgrade No Yes
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PowerSeries vs Power Neo Power Series
Power Neo
Link tags to outputs No Yes
High security partition management (keyfob + code) No Yes
Quick module enrolment No Yes
Status LED in the system modules No Yes
Quick wireless devices enrolment No Yes
Module labels for quick recognition of the module No Yes
Easy way to manage the partition by a global keypad No Yes
Dedicated power supply for communicators to avoid sabotage situations
No Yes
Remote installation of the 3G/IP module No Yes
Check the 3G/GPRS range in the keypad No Yes
Virtual zone input No 32
PC-links connectors 1 2
Voice prompt No Yes, wireless keypad
Selection of different resistors connections per hardwires zones Zones 1-8 All the zones
Android and iOS App compatibility for keypad commands No Yes
Push notification by IP & GPRS from the panel to the App No Yes
DLS web SA compatibility Yes Yes
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PowerSeries vs Power Neo
Power Series
Power Neo
Wireless devices LED works when the system is set Just in test mode Yes
Active Wireless placement test No LED in the device
Wireless Signal indication strength per device in keypad and DLS No Yes
Wireless keypad with full functionality (same functionality than the hardwired one)
No Yes
Wireless keyfobs 16 (one way) 32 (two way)
Extended wireless range 600 Mts 2 Km
Indoor & Outdoor wireless sounders No 16
Virtual keypad No Yes
Label programming No Yes
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Sur-Gard System 5
Less Rack Space Required
•4 U in height (1/2 the height of a System III/IV)
Increased IP Account Support
•2,560 Visual Verification accounts (X 3 tables)
•2,560 Supervised Accounts (X 3 tables)
•15,360 unsupervised accounts (X 3 tables)
•Three tables grows with your needs
Virtual Profiles
•Multiple Supervision Windows
Lower Cost of Ownership
•Integrated Redundancy•Multiple/backup Automation PathsReal Time System Health
Status
•LCD Display
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Power Series Neo Go – end user app
■ Compatible with IOS and Android devices.■ Connectivity over 3G/2G or IP networks■ Compatible with all the Power Neo range of
panels.■ Easy to configure by the final user.
■ Just inserting into the app the serial number of the Neo panel.
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■ Plug & Play user configuration.■ No router port forwarding.■ Just inserting the panel serial
number into the App to go.■ Over GPRS or Ethernet connectivity■ Event Push notification■ User code protected.■ Intuitive multiple partitions
management■ Systems labels recognition.■ Remote zone bypassing■ Shortcut between the events and
App. Selecting the event in the phone is opening the App
Power Series Neo Go
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■ Interactive Menu.■ Multi language.■ Work with the panel
programmed labels.■ Working over GPRS or IP■ Management up to 8 partitions
■ Away■ Stay ■ Night mode arming
Power Series Neo Go
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■ Check status of the zones■ Wireless■ Hardwired
■ Remote zone bypassing■ Check the system faults.■ Real time push notification.
■ Alarms■ Tamper■ Faults■ System events
Power Series Neo Go
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■ My System(s) allows the user to select different systems, such as home, or office.
■ System Management/Add System allows additional sites to be added.
■ System Management/Manage Systems allows for the communicator information to be updated, and the user access code to be changed. Also, additional systems can be removed.
■ More/Notifications is the history of events that have been sent out to each of the systems.
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Power Series Neo Go
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■ 1. Indicates that are alarms in memory that the user should be aware of.
■ 2. Indicates that there are troubles on the system that the user should be aware of.
■ 3. Indicates that there is at least one partition armed, or all partitions are disarmed■ Disarmed – Green house and button,
lock is ‘open’. ■ Armed – Red house and button, lock is
‘closed’.
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Power Series Neo Go
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■ The following outlines the different armed states that can be displayed on the Go App.■ 4. Indicates that the partition is armed in
“Stay” mode, as indicated by the house icon.■ 5. Indicates that the partition is armed in
“Away” mode, as indicated by the closed lock.
■ 6. Indicates that the partition is armed in “Night” mode, as indicated by the house and moon.
■ 7. Indicates that the partition is disarmed, as indicated by the open lock.
■ Pressing the status icon(s) will allow the user to select a different arming state.
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Power Series Neo Go
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■ Pressing the Neo logo (1), will allow the user to go to further functions of the panel.■ Zones will take the user to select or view
zones that have been bypassed.■ Outputs will allow the user to change the
state of command outputs.■ Similar to keyfob operation.
■ Settings allow the user to set notifications and sounds for the app.
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Power Series Neo Go
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■ This is the partition selection screen.■ It is presented when accessing zones, or
PGM outputs.■ Users will only see partitions that are
available to them.
■ The current state of the partitions will also be displayed.
■ If there are troubles on the system, it will show on each of the applicable partitions.■ Note: Alarms will not be shown per
partition.
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Power Series Neo Go
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■ Zones on the partition will be displayed similar to the screen as pictured.
■ Zone labels will be displayed to give the user an accurate understanding of the zone they are viewing.
■ Zones can be bypassed on this screen.■ 1. Zones that are bypassed will be
displayed by having the “Bypass” button have a dark background.
■ 2. Open zones will be displayed with a message and an icon that indicates open zone.
■ 3. Zones in alarm memory will be displayed with a message and icon. ■ Note that the alarm memory will override the
zone open display
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Power Series Neo Go
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■ Command Outputs on the partition will be displayed as pictured.
■ Labels will not be provided to define what the output may be.
■ Output states will not be displayed.■ Important Note: Pulsed output types will
only trigger if the “On” button is selected. Steady State output types will follow the requested state.
■ Your installer will review the output options that are enabled on your system with you.
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Power Series Neo Go
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■ In case of alarm with video, video will be transmitted to the app
■ It can be viewed frame by frame
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Power Series Neo Go
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DLS
Full Driver PackWith enhanced Remote Diagnostics capabilities
Remote Routine Inspections
Add-on System Admin Software
Add-on
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Remote service management
Accessibility
•Connection from the panel to the DLS and viceversa
• Scheduled connections based in calendar.
• Automatic records of all the connections.
Technical oriented
•Complete panel status information
• Arming status of the panel
• Last Arming time and date.
Record-Oriented
•All the information stay in the customer account
•Possible to export the file to PDF and Excel
• Full historical of panel events
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DLS V
■ Full panel programming (local/remote)
■ Up/Download■ Remote / local firmware
updates■ Remote control (arm/disarm)
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Remote service management
■ Complete panel information
■ Customer information■ Actual troubles in the
system■ Partition Status■ Bypass zones■ New events from the
last report
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Remote service management
■ Zone activity■ reporting zones in fault■ Reporting last time the zone was active■ Walk test On/OFF
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Remote service management
■ Real time battery voltage check■ Last month battery voltage analysis.■ Possibility to export the graphic to JPG file
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Remote service management
■ Real time zone resistor Value■ Last month resistor Value analysis.■ Possibility to export the graphic to JPG file
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Remote service management
■ Add comments to the report.■ Flag the report like service or approve it.■ Export the complete report to PDF■ Check the firmware version of all the devices connected to
the panel
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Remote service management
■ RSM management Screen■ Check the status of all the RSM reports.■ Flag as service in case of system faults or following the rules
previously programmed.■ Possibility to access to the account directly from this screen.
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Remote service management – Virtual keypad
■ Follow any keypad in the installation.■ Real time of the actions realized in the keypad in the field■ Visual and audio signals of the installer/user actions.■ Ideal for installer guidance.■ Ideal to support final user to modify user codes.■ Ideal for trainings
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Remote Support Enhancements■ Reducing Total Cost of Maintenance■ Better Customer Satisfaction■ Faster Response Times
ABLE TO CONNECT EASILY
■ Shortcut for User Initiated Call up■ User Initiated Call up over IP & GPRS■ Firewall-friendly IP Connections
CONNECT
COMPREHENSIVE DIAGNOSTIC DATA AVAILABLE
■ Hardware diagnostics■ Extensive Event Buffer Filters■ Real Time Status Dashboard
DIAGNOSE
CONFIGURE & CONTROL
■ Full programming■ Functions■ Initiate Test Modes
FIX
LIVE “REAL-TIME” FEEDBACK
■ Real Time Status Dashboard■ Live Event Buffer■ Perform functions and initiate test modes
TEST
■ Reset Modules■ Firmware Upgrade
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Integration
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Advantages of integration
■ One GUI to control all systems - no need to change between screens
■ Integrated solution brings in much more than the sum of functions of each single system
■ Improved operator efficiency – no need to go through endless list of transactions / events
■ No need for manual search of video timeframes
■ Video storage optimization – free up NVR storage while keeping important video on external storage
■ Advantages of integration between Tyco brands – native integration, already proven effective and faultless, no need for additional investment – time & money to integrate with 3rd party products
■ No need for additional modules, cables, devices – integration simply works
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THANK YOU