PowerPoint Presentation · 1 Part Sodexo Future Leaders Internship Program Manager + 1 Part Sodexo...
Transcript of PowerPoint Presentation · 1 Part Sodexo Future Leaders Internship Program Manager + 1 Part Sodexo...
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2017#NALCChicago
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#NALCChicago
FACILITATOR:Jeanetta Darno / CEO / Strategic HR Advisors
PRESENTERS:
Michelle Robinson / Director, College & External Relations / Sodexo (National Program Chair, African-American Leadership Forum)
Amber Hebbe / Human Resources Generalist, Pierce Manufacturing / Oshkosh Corporation (Chair, Mentoring Committee, Women's Network)
Ana Maria Mitchell / Director, Card Customer Experience / Capital One (National Lead, HOLA Business Resource Group)
Round 2 Track B:EXPERIENCED ERG (4+ YEARS): Fuel a Diverse Talent Pipeline
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2017#NALCChicago
Jeanetta DarnoChief Executive OfficerStrategic HR Advisors
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2017#NALCChicago
Michelle RobinsonDirector, College & External RelationsSodexo (National Program Chair, African-American Leadership Forum)
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#NALCChicago
FUELING A DIVERSE TALENT PIPELINE
Michelle Robinson, Sodexo
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1 Part Director of College & External Relations
+
1 Part Sodexo Future Leaders Internship Program Manager
+
1 Part Sodexo AALF National Program Chair
=
Michelle Robinson
About Me
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#NALCChicago
On-Site Services To our 8 client segments
Corporate, Government, Schools, Universities, Health Care, Seniors, Energy & Resources, Sports & Leisure.
Motivation Services Available in three services categories:
Employee Benefits, Incentives and Recognition, Public Benefits
420,000 Employees
132 Nationalities
34,000 Sites
80 Countries
75 Million customers per day
18th Largest employer worldwide
Sodexo designs, manages and delivers comprehensive service solutions through:
Global Leader in Quality of Life Services
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#NALCChicago
Sodexo’s Diversity & Inclusion Journey
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Profiles in Diversity Journal• Diversity Leader Award • Innovations in Diversity
DiversityInc #6 (9th year in a row ranked in top 10)• Diversity Councils (#2)• Mentoring (#15)• Global Diversity (#6)• Disabilities (#7)• Recruitment (#5)
A Great Place to Work
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#NALCChicago
FUELING A DIVERSE TALENT PIPELINE
Michelle Robinson, Sodexo
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Fueling a Diverse Talent Pipeline
EBRG & College Relations
College
Relations
Robert Jones Facilities
Management Internship
Future Leaders
Internship/
Mentors
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The Business Case for College Recruitment
College hiring provides greatest opportunity for diverse hires
Between 2005 and 2016, college enrollment was projected to increase
29% for African American students
32% for Asian American / Pacific Islander students
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#NALCChicago
Mentoring InternsSodexo Future Leaders Internship Program
Managers Engaging Nurturing & Training Our Recruits (M.E.N.T.O.R.) Program
Fueling a Diverse Talent Pipeline
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#NALCChicago
Fueling a Diverse Talent Pipeline
Mentoring Interns
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#NALCChicago
“It's great that Sodexo does this. We had extended conversations when she
started and when she left. My intern said that she
always felt there was an open door if she needed to discuss things. I enjoy working with
young people.” -Intern Mentor
“Denisha was so easy to communicate with. We
are both hospitality majors. She’s working on her Bachelors , and I’m
working on my Masters” Intern Mentor
“I found that being matched witha Mentor was very helpful, andhelped me establish additionalgoals for myself.My mentor, also helped me withmy professional resume over thecourse of the internship programwhich was awesome!I was very appreciative of her forthat!“ - Intern
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#NALCChicago
Robert Jones Memorial Facilities Management InternshipFueling a Diverse Talent Pipeline
AALF Partnership with Sodexo Schools Segment
Executive Sponsorship
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#NALCChicago
Robert Jones Memorial Facilities Management Internship
Fueling a Diverse Talent Pipeline
r
“This program has set the blueprint for young aspiring
engineers and leaders (like myself). I have made life long
connections internally and externally. These relationships
span from Sodexo Vice Presidents to local community leaders
and politicians. I have developed connections with the
client(C-suite) which also helped in my professional growth.
Like Stephen Dunmore, said we have to able to take risk and
ask a lot of questions which has been essential in my
training and development.” – Denzel Turner, Intern
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#NALCChicago
Recruiting Events Partnership
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EBRGs are an excellent way to augment college recruiting programs and to drive diverse talent pipelines
Mentoring
Internships that solve pressing business needs
Partnering with Talent Acquisition at recruiting events
Key Takeaway
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2017#NALCChicago
Amber HebbeHuman Resources Generalist, Pierce Manufacturing Oshkosh Corporation (Chair, Mentoring Committee, Women's Network)
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#NALCChicago
BUILDING WOMEN LEADERS IN THE MALE DOMINATED MANUFACTURING ENVIRONMENT
Presented By: Amber HebbePierce Manufacturing, An Oshkosh Corporation Company
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#NALCChicago
Making a Difference
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#NALCChicago
⸗ Importance of Voice of the Customer
⸗ Simplifying mentoring program administration
⸗ Importance of leadership support
⸗ How to define your role as an ERG
⸗ Importance of marketing & communications
Key Takeaways
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#NALCChicago
⸗ 542 women surveyed, 46% response rate
⸗ Professional development & mentoring – top area of importance
Voice of the Customer
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#NALCChicago
⸗ Executive sponsorship and buy-in
⸗ Research and best practices
⸗ Benchmarking with other companies
⸗ Idea mapping
⸗ Plan-Do-Check-Act
Putting a Plan in Place
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#NALCChicago
Our Plan…
Mentoring Circles 1:1 Mentoring
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#NALCChicago
⸗ Application period – November
⸗ Circles launch – January
Mentoring Circles
Launched late 2015
Started with 10 circles
15 active circles
currently
125 women reached in 2 yrs
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#NALCChicago
⸗ Application period – May
⸗ Speed Mentoring Event – June
⸗ Matches made by end of June
1:1 Mentoring
20 mentoring
pairs
2016
29 more mentoring
pairs
2017
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#NALCChicago
Speed Mentoring
Mentors
Mentees
Keys to Facilitation:• 5 minute conversation, 2 minute
transition• Provide mentor & mentee profiles
before event• No more than 40 people per event
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#NALCChicago
⸗ Mid-year check-in with mentors
⸗ End-of-year survey for mentors & mentees
⸗ Mentor Knowledge Share Sessions
⸗ Document opportunities for improvement
Progress Check
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#NALCChicago
⸗ Examples:
⸗ Importance of mentor & mentee profiles
⸗ Flow of speed mentoring event
⸗ Mentor knowledge share sessions
⸗ Participant accountability
⸗ Importance of marketing & communications
Apply Lessons Learned
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#NALCChicago
⸗ Reached 200+ women (25%) in the Fox Valley, WI area in 2 years
⸗ Reached women from almost 20 business functions
⸗ Improved mentoring initiative survey result by 51% in 3 years
Results
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#NALCChicago
Questions?
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2017#NALCChicago
Ana Maria MitchellDirector, Card Customer ExperienceCapital One (National Lead, HOLA Business Resource Group)
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September 2017
HOLA Development
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Ana M.Ana has responsibility for Customer Resiliency at two
Virginia sites where she leads the overall effort of helping
customers in their financial journey, while elevating
performance and culture. She also serves as our National
Co-Lead for the HOLA Business Resource Group, focusing
on three pillars—Engage, Attract, and Develop.
Ana joined Capital One five years ago, where she brought
broad customer and leadership experience and over 10
years of global roles with HSBC, including Centre Manager
in Mexico for Latin America and Head of Operations for
Collections in the Philippines.
Director, Card Customer ExperienceHOLA National Co-Lead
1
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The purpose of this program is to help Capital One associates at the Sr. Manager or
Director level, who self-identify as Hispanic or Latino, to achieve their full career
potential.
This program is designed to be a comprehensive 6-month leadership cohort that
provides training and coaching, combining KRW consulting and Capital One
elements. Participants will be assigned a executive mentor and will dive deep into
topics such as difficult conversations, presence, strategic influence, core skills of a
leader, and emotional intelligence.
Sponsored by: Hispanic Business Resource Group (HOLA)
Hispanic Leaders Coaching Program (HLCP)
2
We have three programs to help develop Hispanic
Talent
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The purpose of this program is to help Capital One associates at the Principal
Associate – Manager level, who self-identify as Hispanic or Latino, to achieve their
full career potential. During the program, participants will:
• Meet for 6 in-person group learning sessions focused on leadership development
and digital fluency (sessions will be held two consecutive days per month across
several Capital One locations, including Richmond, Towers/McLean, Plano,
Chicago, New York).
• Be assigned a Sr. Manager/Director-level mentor
• Network with Capital One executive speakers and Business Leaders
Sponsored by: Hispanic Business Resource Group (HOLA)
Hispanic Leadership Development Program (HLDP)
3
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Círculo stands for “Circle of Learning:” This development program has been designed to provide a deep and meaningful experience for each participant, using a unique combination of one-on-one executive coaching, group cohort learning sessions, and problem-solving “business case” sessions to gain exposure to different parts of Capital One’s business.
Sponsored by: Hispanic Business Resource Group (HOLA)
Circulo
4
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“The most exciting part of the program is the brotherhood/sisterhood that we
have developed during these sessions. You can feel that once the program
finishes you will always have a fantastic group of friends within the
organization and that is always appreciated.”
-Jorge Y., CSCRM
“I am very grateful for the opportunity to be part of this amazing leadership
program. Every session, I look forward to listening to the executive speakers
describe their experiences and journey in their careers. No one’s path to
success is the same, but what they share in common is their passion and
dedication. Having the opportunity of seeing the organization through the
perspective of other lines of businesses, has expanded my vision of what is
possible and how we are all connected through a common mission. I am
excited about my own personal development and the possibilities of what lies
ahead. The chance to connection and build relationships with other Hispanics
in the organization has been one of my greatest take away from the program.“
-Juana P., Business Banking
Testimonials –
HLDP Class of 2017
5