PowerPoint Presentation · Introduce Licensing Strategy Working Group recommendations - February...

Welcome

Normand Breton

Registrar and Director, Contractor Licensing

Agenda

ELECTRICAL SAFETY AUTHORITY ● OCTOBER 20183

Matters Speakers

Opening Remarks Normand Breton, ESA

Report from ECRA Advisory Council Joe Kurpe, ECRA Chair

Registrar’s Update Normand Breton, ESA

ESA Corporate Strategy Overview Borjana Bulajic, ESA

Licensing Strategy Normand Breton, ESA

Enforcement Update Cynthia Magill, ESA

Compliance Update Shana Hole, ESA

Renovation Inspection Program Results Shana Hole, ESA

Licensing Administration Update Scott Eason, ESA

BREAK

Risk-Based Oversight Will Barrett, ESA

Communications Update Borjana Bulajic, ESA

Question & Answer All

Technical Hour John Calabrese, ESA

ECRA Advisory Council UpdateJoe Kurpe, LEC, ME

Chair, ECRA Advisory Council

ECRA Advisory Council Members

• Larry Allison, CAC

• Sean Bell, ME, UCAO

• Steve del Guidice, OEL

• Leo Grellette, ESA

• Cameron Hann, LEC, OEL

• Joe Kurpe, LEC, ECAO

• Debra Mattina, AMCTO

• Larry Shaver, LEC, ECAO

• Brian Smith, ESA

• Catherine A Taylor, ECRA AC


Role of ECRA/ESA

• Forms part of the governance structure for provincial licensing


Electrical Contractor

Registration Agency Advisory

Council

Electrical Contracting

Industry

Municipalities

Consumer Interest Groups

Utility Contractors

Electrical Safety

Authority

ECRA Mandate

To seek feedback, monitor, review and provide advice and recommendations to ESA on

• licensing

• examination

• registration and certification

of persons or businesses for different types of electrical work in Ontario.


ECRA AC Accomplishments


Recommended activities and initiatives to include in ESA’s five-year Licensing Strategic Plan 2021-2025

Provided advice on ESA’s Business Plans and Compliance and Enforcement Initiatives

Represented ECRA Advisory Council at ESA Board of Director meetings

Provided feedback and advice on the Hire an LEC Awareness Campaign

ECRA AC’s input, recommendations and advice may take various forms and includes…

Questions?

Questions or ideas? ECRA AC would like to hear from you!

Contact:

[email protected]


mailto:[email protected]

Registrar’s Update

Normand Breton


Financial Update

Normand Breton


LECs & MEs Continue to Grow

12

0

2,000

4,000

6,000

8,000

10,000

12,000

14,000

2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018

ME

EC

Growth Trend in # of Valid Licenses

ESA Fiscal

ELECTRICAL SAFETY AUTHORITY ● NOVEMBER 2018

Allocation of Revenues

13 ELECTRICAL SAFETY AUTHORITY ● OCTOBER 2018

The Years Ahead


Corporate Strategy OverviewBorjana Bulajic

Director, Communications and Stakeholder Relations

Corporate Strategy 2021-2025


ESA’s Next 5 Year Strategy: External Stakeholder Consultation Feedback

• External consultation ran from mid July to mid August

• 23 respondents with 30 comments

• Strong alignment with the strategic direction


Licensing Strategy

Soussanna Karas,

Sr. Legal Counsel

Licensing Strategic Plan Overview


ESA aims to evolve our licensing oversight to motivate compliance, enhance public electrical

safety and add value to Ontarians.

Initiative 3: Target

Underground Economy

Initiative 2: Maintain Public

Confidence in the LEC and

ME Community

Initiative 1: Motivate

Compliance by Licence

Holders

Lice

nsi

ng

Go

alLi

cen

sin

gIn

itia

tive

Re

late

d A

ctiv

itie

s

• Identify current and

emerging risks of the

underground economy

and continue activities,

targeting risk areas

• Continue efforts to

improve awareness of

ESA’s enforcement efforts

to aid general deterrence

of the underground

economy

• Education

• Provide access to selective

information to help the

public to make informed

decisions

• Share licensing operational

experience and continuous

learnings with other ESA

departments

• Focus on continuously

evolving the Licensing

Regulation, with

government, to ensure that

ESA remains a modern

and relevant regulator.

• ESA will use technology

to improve how Licence

Holders work and interact

with ESA

• Enable a continuous

education and

professional development

framework

• Take steps to recognize

Licensed Role Models

• Enhance our licensing

oversight, including

consideration of selective

licensing compliance audit

Initiative 1 – Motivate Compliance by

Licence Holders

Year 1 and 2 – Priorities

• Develop journey map for LECs and MEs to better understand their needs

• Digitize and modernize interactions with licence holders, including the licensing application and renewal process

• Publish Directors Bulletins

• Launch one non mandatory training opportunity


Initiative 2 - Maintain Public Confidence

in the LEC and ME Community

Year 1 and 2 - Priorities

• Publish information for expired LECs and develop criteria to recognize and celebrate good performers

• Review and Improve internal forms and processes to ensure plain language, relevancy and transparency


Initiative 3 – Target Underground Economy

Year 1 and 2 - Priorities

• Creating anonymous reporting tools (of non-compliant activities) on digital platforms, including on ESA website.

• Continue to evolve the Renovation Inspection Program


Public Consultation - Stakeholder

Engagement

Stakeholder Engagement - Summary

Online Public Consultation: October 1 to November 1, 2019 (30-Days)

Received 10 comments from 4 stakeholders:

One LEC

Two MEs

Joint Letter from the OEL and ECAO

ESA Advisory Councils meetings: Presented and gathered feedback

OEL & ECAO Board of Directors Meetings: Presented and gathered feedback

ECRA AC: Extensive consultation

Introduce Licensing Strategy Working Group recommendations - February 2019

Full day meeting dedicated to seek strategic input to Licensing Strategy - May 2019

Update, discuss and seek feedback - June, October, November, 2019

23

Public Consultation Responses

24

MAJOR THEMES

Underground Economy

Target underground economy, including

forming partnerships with other regulatory entities in Ontario and

federally

Improved Service Delivery

Improve interactions and communications with ESA, including scheduling and performing inspections

Public Safety Awareness

Increase public awareness of risks related to hiring

unlicensed contractors

Public Consultation – Next Steps

Next Steps

• In process of compiling consultation feedback

• Additional communication to better understand feedback

• Prepare ESA response to feedback

• Revise Contractor Licensing Strategy as appropriate

ESA Licensing Strategy • June 11 201925

Path Forward

Formation of the ESA cross departmental

Working Group

January 2019

Regular Checkpoints

with ESA Executive and

Board of Directors –

March, June, September, December

2019

Consultation with ECRA AC throughout the year –February, May, June October

November

Consultation and feedback

- ESA staff, industry and

public -summer/fall

2019

Final Approval of ESA

Corporate Strategy –

Fall 2019

Board approval of the Licensing Strategic Plan *March 2020

Launch of Licensing

Strategic Plan

April 2020

ESA Draft Licensing Strategy 2021-202526

Questions?

ESA Licensing Strategy • EXRA AC Fall 201927

Licensing Enforcement UpdateCynthia Magill

Enforcement Project Coordinator,

Contractor Licensing

Enforcement Principles

29

ESA pursues charges against

individuals where there is a strong

likelihood of conviction and where

we can make the greatest impact on

safety.

ESA 's Mandate is to administer

and enforce the Electricity Act and

the Regulations. As part of this

mandate, ESA investigates

breaches of the legislation and

pursues charges where warranted.


Enforcement Goals

30

Enforcement

Stop the offending individual from working as an unlicensed contractor

Dissuade others from doing unlicensed work

Encourage people to hire licensed electrical contractors


Unlicensed Contractor Reports

31

Report received and

recorded

Validate Report

Filter information

Assign Investigator

File Investigation

Report

Decision on Charges

Court Proceedings


Report Statistics

32

Notice of Violation’s

issued:659

Formal Investigations:

153

Charges Laid:

36

Convictions Received:

36

Fine Amount: $287,000


Fine Amounts Year Over Year

• All fines paid to Courts.

33

• ESA fiscal year (Apr-Mar)

$0

$1,000

$2,000

$3,000

$4,000

$5,000

$6,000

$7,000

$8,000

$9,000

2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019

Average fine total per conviction of each unlicensed contractor


Enforcement: BTEK Renewable

Energy Products


Enforcement: General Contractor

Ordered to Pay $25,000 in Fines


Enforcement: Putting Residents at Risk


Publicized Convictions


Compliance Update

Shana Hole, Licensing Advisor


Report Statistics

39

Total Discipline Reports

Received:

1,057

Warning Notices Issued:

727

Notice of Proposals:

217

Suspensions:

92

License Conditions:

26


Why Should I Be a Licensed Electrical

Contractor?

40

You have the expertise,

equipment, and training to

do the job safely

Listed on our website

You can promote your

licence –recognized by

the public

You are supported by ESA – Hire an

LEC Campaign

It’s the law


New online reporting form


Online reporting


Leave behind card


How are you going to stand out?


Kijiji


Looking forward

• We will seek ways to help you promote the professionalism of

your trade

• We will continue to assist by educating you on your licence

requirements

• Help ensure you are up to date in your training and

knowledge


Renovation Inspection Program Update

Shana Hole, Licensing Advisor


Addressing the Underground Economy

48

Individuals and businesses that ignore legal obligations

• put safety of workers and consumers at risk

• create an unfair competitive advantage for illegitimate operators over compliant ones


Renovation Inspection Program


Program Results

Sault Ste Marie, London, Kingston/Belleville, Vaughan

• Number of Inspections conducted: 587

• Number of LEC’s working without permits: 154

• Number of Unlicensed Individuals: 72

• 57 owners

• 15 unlicensed contractors


Next steps

• Continue to rotate throughout the province

• Review the results of residential pilots

• Evolve the program based on results


Licensing Administration Update

Scott Eason

Project Specialist, Contractor Licensing

Masters Electrician Examination


70% overall, plus 60% in each section

42 individuals failed the exam based on the updated pass criteria

• The Master Electrician examination was overhauled to incorporate the 2018 OESC changes

• Questions were reviewed in all three section (OESC, Business Administration and Worker Safety)

• New questions were developed and approved for each section

• Question database has approximately 200 questions

Undue Hardship Clause –

Master Electricians

Substantial in nature, not just the ordinary or expected hardships of life

Directly caused them to be unable to complete the renewal process in time

Long-lasting enough to cause the one-year deadline to be missed


Government Priority: Burden Reduction

• Focus on reducing regulatory burden for individuals & businesses.

• Government chose to highlight an undue hardship clause as part of Open for Business burden reduction initiative.

Continue to Grow


1,000

3,000

5,000

7,000

9,000

11,000

13,000

15,000

2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019

ME

EC

Growth Trend in # of Valid Licenses

ESA Fiscal

BREAK

56

Risk-based Oversight

Mark Taylor

General Manager, Business Planning &

Improvement

3

Type of Installer

History of Performance

for similar installations

Accessibility

ComplexityEra of

FacilityBuilding

Classification

Scope of Work

Public Exposure

Environment Factor

Severity

Likelihood

Who (the installer)

What(the installation)

Where(location of installation)

Risk levels

Low risk

Medium risk

High risk

What is Risk-based Oversight (RBO)?

Oversight of electrical installations is based on an assessment of the safety risk of the installation.


59

What is Risk-based Oversight (RBO)?

In 2020, ESA will process all electrical wiring applications using the RBO safety risk model.


60

The Authorized Contractor Program (ACP) and associated Program discounts will end upon the initiation of RBO.

No “grandfathering” for ACP Accounts

Authorized Contractor Program (ACP)


RBO Benefit Eligibility

All Contractors can benefit from RBO and be eligible for:

• Selective Inspection

• Pre-Authorized Connections

• After Hours Emergency Connections

• Same Day Emergency Connections

• “Small Jobs” visited at a 1-in-10 ratio

• 1-in-10 site visits for HVAC wiring work

• 1-in-5 site visits and pre-authorized connection for Pole line

and HV substation maintenance


RBO Benefit Eligibility

• You take out 10 or more notifications in a 12-month period (depending on the benefit)

• You maintain a low defect ratio (depends on the benefit)

62

All Contractors will be eligible for RBO benefits in 2020 if:


Defect Ratio

A defect ratio is:

•Number of defective sites/number of sites visited

•Recalculates at the end of each month

Technical defect counts as 1 defect

Warning defect will be included but at a 1/5th value, meaning 5 Warnings are the equivalent of a standard technical defect

Administrative defects, such as No Access are not counted towards the defect ratio


Scheduling

64

Methods by which to file and schedule notifications will not

change:

• Phone through the Customer Service Centre, by Fax, On-Line

On-line customers will notice changes to the application screens.

One application form will apply to all notification types.

• i.e. “small jobs form” will be obsolete

• More details will be provided


Scheduling

New for all medium or low-risk

65

Contractors who provide 48 hours notice receive notice, via text or email, either the day before or the day of a scheduled visit, that the notification has been PNVS or rescheduled to another day.

Contractors who did not receive a PNVS text/email message are to assume ESA will attend the site and ensure access until 4:30 PM


Scheduling

66

High-risk notifications will be scheduled on the day the

Inspector services the area.

LECs will still be able to request a site visit, regardless of the

risk-ranking


Next steps

Contractor Training

Winter 2020

•Webinars

•Monthly Information Releases

•ESA Website Updates

•RBO Guide Book

RBO Launch

Spring 2020


Communications Update

Borjana Bulajic

Director, Communications and

Stakeholder Relations

Power Your Life


Mike Holmes Jr Frankie Ferragine

Power Your Life


Passing the Baton


Business Card


Invoice

73 ELECTRICAL SAFETY AUTHORITY ● NOVEMBER 2018

Vehicle


Website


Kijiji Ad


Question and Answer Session

77

Thank you

Normand Breton


Contact Us

79

Have any questions, concerns or require additional information?

Contact us through our website or [email protected]


mailto:[email protected]

2019

Thank you!

Technical Hour

81

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