1©2020 Transwap

E-REMITTANCEUSER GUIDE

ENGLISH VERSION

3 SIMPLE STEPS TO CREATE YOUR ACCOUNT

It takes less than 5 minutes to create your TranSwap Account.All you need is your identity card, your computer and your handphone.

STEP 1 : SIGNING UP WITH YOUR EMAIL

STEP 2 : CREATING YOUR PROFILE

STEP 3 : VERIFYING YOUR IDENTITY

After you have created your new account, it will take 1 to 2 days for TranSwap to validate your information and send you a confirmation email. Secure your account after you receive your confirmation email and you are ready to do your first transaction.

STEP 1 : SIGNING UP

(a) Use Computer first(b) Go to TranSwap.com(c) Click "Sign up"

STEP 1 : SIGNING UP

(a) Enter your email(b) Enter your password(c) Confirm your password(d) Check for your confirmation email and login to start STEP 2

*remember to check your junk mail too!

STEP 2 : CREATING YOUR PROFILE

(a) Login with your email address(b) Enter your password

STEP 2 : CREATING YOUR PROFILE

(a) Click "Complete your profile"

STEP 2 : CREATING YOUR PROFILE

(a) Click "Individual"(b) Select your location(c) Select your residential status(d) Click "Continue"

STEP 2 : CREATING YOUR PROFILE

(a) Click "Manually fill required info"

STEP 2 : CREATING YOUR PROFILE

(a) Choose your "Title"(b) Fill up your first and last name(c) Fill up your birthday(d) Fill up your identity card number(e) Click "Next"

STEP 2 : CREATING YOUR PROFILE

(a) Select "Nationality"(b) Select "Occupation"(c) Click "Next"(d) Fill up residential address and postal code(e) Choose "City" and "Country"(f) Click "Continue to document verification"

STEP 3 : VERIFYING YOUR IDENTITY

(a) Click "Verify Identity"

STEP 3 : VERIFYING YOUR IDENTITY

(a) Select "Identity Card" and click

STEP 3 : VERIFYING YOUR IDENTITY

(a) Click "Continue on phone"

STEP 3 : VERIFYING YOUR IDENTITY

Get Ready Your Handphone

(a) Click "Get secure link"

STEP 3 : VERIFYING YOUR IDENTITY

Scan the QR code with your phone

STEP 3 : VERIFYING YOUR IDENTITY

(a) Take a photo of the front of your card(b) Click "Take Photo" to upload photo

STEP 3 : VERIFYING YOUR IDENTITY

(a) Take a photo of the back of your card(b) Click "Take Photo" to upload photo

For iPhone users, use Step 3AFor Android users, use Step 3B

STEP 3A : VERIFYING YOUR IDENTITY

For iPhone users only

(a) Before taking a selfie, make sure your eyes are visible (remove your glasses if necessary)(b) Click "Continue"

STEP 3A : VERIFYING YOUR IDENTITY

For iPhone users only

(a) Take a selfie

STEP 3A : VERIFYING YOUR IDENTITY

For iPhone users only

Now return to your computer to continue

STEP 3B : VERIFYING YOUR IDENTITY

For Android users only

(a) You will be asked to film yourself doing 2 simple actions(b) One will involve speaking out loud(c) Click "Continue"

STEP 3B : VERIFYING YOUR IDENTITY

For Android users only

(a) Film your yourself performing a simple action(b) When you are done, press "Next"

STEP 3B : VERIFYING YOUR IDENTITY

For Android users only

(a) Film yourself saying each digit out loud(b) When you are done, press "Stop"

STEP 3A : VERIFYING YOUR IDENTITY

For Android users only

Now return to your computer to continue

STEP 3 : VERIFYING YOUR IDENTITY

(a) Review the document copies(b) If alright, click "Continue to final review"(c) Review and confirm your account details(d) If alright, click "Confirm & Proceed"

Congratulations! You have completed the registration of your new account. It will take 1 to 2 days for TranSwap to review and validate your account.

You will receive a confirmation email.

SECURING YOUR NEW ACCOUNT

After you have created your new account, it will take 1 to 2 days for TranSwap to validate your information and send you a confirmation email.

Secure your account after you receive your confirmation email and you are ready to do your first transaction.

Use your computer or handphone to login to secure your account. You must have your handphone with you to get your OTP.

SECURING YOUR NEW ACCOUNT

(a) Click "Secure your account"

SECURING YOUR NEW ACCOUNT

(a) Click "Get OTP"(b) Enter the 6-digit code sent to you(c) Click "Verify OTP"

SECURING YOUR NEW ACCOUNT

(a) Your new account is now protected(b) You are ready for your first transaction

4 SIMPLE STEPS TO SEND MONEY

It takes less than 5 minutes to send money.Get ready bank account details of your recipient.Get ready your bank account to make payment.You must have your handphone with you to get your OTP.

STEP 1 : ENTER THE AMOUNT AND SELECT CURRENCY

STEP 2 : ADD / SELECT YOUR RECIPIENT

STEP 3 : REVIEW YOUR TRANSACTION DETAILS

STEP 4 : MAKE PAYMENT TO COMPLETE THE TRANSACTION

STEP 1 : ENTER THE AMOUNT AND SELECT CURRENCY

(a) Go to TranSwap.com(b) Enter the account(c) Select the currency(d) Click "Start sending money"

STEP 2 : ADD / SELECT YOUR RECIPIENT

(a) Click "Add new"

STEP 2 : ADD / SELECT YOUR RECIPIENT

(a) Select Recipient type(b) Select Country(c) Select Currency(d) Click "Continue & add recipient details"(e) Fill up recipient details(f) Click "Continue & add bank details"

STEP 2 : ADD / SELECT YOUR RECIPIENT

(a) Select Bank(b) Fill up recipient's account name, account number and description(c) Click "Add new recipient"(d) Select recipient

STEP 3 : REVIEW YOUR TRANSACTION DETAILS

(a) Review the transaction details(b) Select the purpose of this transfer(c) Add a reference or description to this transfer(d) Tick "I confirm the data is correct and agree to the Terms & Conditions"(e) Click "Confirm and proceed"(f) Enter the 6-digit code sent to your phone(g) Click "Verify OTP"

STEP 4 : MAKE PAYMENT TO COMPLETE THE TRANSACTION

(a) Login to your bank account(b) Make payment to TranSwap's SGD account(c) Once payment is made, the transaction is completed. You will receive acknowledgement email from TranSwap

Congratulatons! You have completed your first transfer.

TRACK YOUR BOOKINGS

(a) You will be able to track the bookings you have made and the status

(b) You will also be notified by email when the transfer is completed

CONTACT US

If you have any issues, talk to our customer support at +65 6100 9788

Or email support@transwap.com

Thank you.