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8/26/2014
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Seller Lead Conversion Plan
Host: Shannon Shimabukuro
Senior Trainer
Trulia
Part 1 – The Strategy
Agenda
• Today’s Internet Seller
• How to win
• The Seller Lead Conversion plan
• Questions
The Seller Journey…
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What’s the Most Important Factor in Selecting an Agent?
35% Reputation
18% Honesty & Trustworthiness
15% Friend or Family
66% of sellers only interview 1 agent before selecting who they work with
What Do Sellers Want from Agents?
What Do They Want from You?
Help the seller market to potential buyers
Help selling the home within a specific timeframe
Help pricing the home competitively
Help finding a buyer for the home
How can I win?
Be Responsive • If you respond to a lead within 5 minutes,
you’re 100x more likely to contact a lead than if
you respond in an hour.
• Responding to a lead within minutes doubles
your chance of conversion.
• Sellers will use responsiveness as a proxy for
quality.
• Most sellers research & select an agent in only
one day and interview only one agent.
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• I am a human
• I understand your
needs/concerns
• I am trustworthy
Make a Connection
• Give them tools to self-serve
• Keeps you in the loop
• Provides value
Get them on your website
Get that phone to ring!
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Seller lead conversion Plan
Seller Lead Conversion Plan
Agent Responds and
Stops Their Search
Agent Starts lead
conversion Process
Lead converted to appointment,
referral, or drip
Website Captures Lead
The Plan to Get a Response
In a nutshell…
Phase 1: 7 Day Plan of Attack for Sellers High-touch, hands-on follow-up immediately after you get a new lead
Phase 2: 12 Week Campaign Customize the email and phone scripts. They are set and forget thereafter!
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What tools do I have?
The Game Plan:
Activity checklist
Phone call scripts
Email scripts
Search for “Seller Lead Conversion Plan” on learn.marketleader.com”
Pre-built Seller Lead Conversion Campaign
Quick Text Email Templates
Seller’s Market Report
Market Insider*
Listing Alerts
Market Insider is not available in all areas*
In Market Leader Pro and Suite
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Phase 1 7 Day Plan of Attack
7 Day Plan of Attack for Sellers
Day 1: Respond fast with a property report
Add to the Seller Lead Conversion
Campaign
Day 3 Call, Mail a note, and Send neighborhood
listings
Day 5: Send link to Market Insider report
Day 7: Add to a listing alert
Subscribe to ongoing market report
newsletter
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Day 1:
Start Your Conversion Plan Off on a High Note
1. Make an Introduction Call Always leave a voicemail + set
expectations you are working on their
report and will drop it off on their
doorstep.
“Hello (name) , this is <your name> with XYZ realty—I
just got your home value request from ABC website—
and wanted to let you know I’m putting together a
customized property report for you.
Is there anything you’d like to tell me about your
property as I create this? If not, I’ll email it to you
shortly. I’ll also drop a copy off at your house
sometime later today (edit this for your timeline)—so
you’ll have a printed copy of your report.
Day 1: Send a follow-up email • Save time by creating a Quick Text email (in AdminEmailQuick Text)
Hi, thank you for your home value request on ABC website. I’m
on the road right now and will email your customized home value
report as soon as I am back at my desk. Is there anything you’d
like to tell me about your property as I create this?
I’ll also drop a copy off at your house sometime later today (edit
this for your timeline). Thanks again for your interest in the value
of your CITY home.
You can also use my website to see homes that are currently on
the market. <Insert agent website>
Thanks again!
• Check Title and MLS
• Send a Home Estimate
• Email a copy
• Print 2 copies
• 1 to hand-deliver
• 1 to mail (on day 3)
Day 1: Research and Deliver a Broad Home Estimate
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Hand Deliver? Really?? Yes. Really.
Day 1: Add to the Seller Lead
Conversion Campaign
Day 3:
Keep working your leads
1. Call and Leave a Message
2. Mail a hand-written note Thank them for contacting you
Ask them what they thought of the
home value estimate or the market
report
3. Email active listings
for the sellers’ neighborhood
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Day 5:
Send a Market Report
Send them a link to Market Insider based on their zip code
DAY 7:
Listing Alerts and Market Updates
1. Call and Leave a
Message
2. Add lead to a listing
alert email (weekly)
3. Add lead to Market
Insider newsletter for
their zip code
Recap
• We respond to requests quickly
• We go “above and beyond” to answer questions
• We’ve added “human touches” with our hand delivery and follow-up
handwritten note
• We have set in place tools to get them back on our website
By now we have shown…
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Phase 2 12 Week Email Campaign
12 weeks at a glance…
1. How much is your home worth today?
2. This may be a long shot but are you relocating?
3. Keeping an eye on homes like yours
4. Phone number?
5. I’m really real
6. Is this the time to sell?
Activity: Phone call
7. How much can you get for your house
8. Thinking outside of the box for you
9. Top 6 ways to improve your home’s first impression (2 days later “oops--here’s the attachment”)
10. Interested in free staging
11. Negotiating on your behalf
12. How to get help selling your home
Activity: Add seller to another campaign
Recommended Seller Campaigns
• Long term seller (12 months)
• Short term seller (4 months)
• Distressed Properties (Seller) (9 weeks)
• Website Visitors: Sellers
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Tips
• In General:
• The goal is to get them to respond! When they do, STOP the campaign.
• Customize your follow-up whenever possible
• Stick with it!
• Email Tips:
• Respond quickly with information of value
• Focus on them
• Always ask for appointments
• Phone Tips:
• Always leave voicemails
• Stand and smile when you speak into the phone
• Match your voice to your audience
Homework
Review the Seller Lead Conversion Plan
Customize the scripts with your own
voice, links, and style
Register for the next Power Hour:
• “Part 2: Workshop – Seller Lead
Conversion”
Next Power Hour: September 10th! **No Class Next Week (Labor Day)**
WORKSHOP- Part 2: Seller Lead Conversion Plan
• Step-by-step LIVE account instruction
• Time-saving best practices tips and tools
• Common FAQ’s
Wednesday, September 10th
10:00am PT/1:00 pm ET
To Register:
www.Learn.MarketLeader.com
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Want More? • Fill out post-class survey to receive
class notes!
• Visit Learn.MarketLeader.com:
• Power Hour Recordings & Handouts
• Short Tutorials
• Customer Support: 1-877-450-0088
Thank you for attending:
Seller Lead Conversion Plan
Part 1
Thank you for attending:
Seller Lead Conversion Plan Part 1 – The Strategy