Power@MyPlace - User Guide… · 5.4.2 Add an existing contact ... Power@MyPlace™ can be accessed...

Power@MyPlace - User Guide

Version 1.3

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1. Table of contents

1. Table of contents .......................................................................................................................................... 2

2. What is Power@MyPlace™? .......................................................................................................................... 3

3. Power@MyPlace™ homepage ....................................................................................................................... 4

4. Registration .................................................................................................................................................. 5

4.1 My details ............................................................................................................................................. 6

4.2 My property .......................................................................................................................................... 6

4.3 Services ................................................................................................................................................. 7

4.4 Terms and conditions and verification ..................................................................................................... 7

4.5 Having trouble registering? .................................................................................................................... 7

5. My account ................................................................................................................................................... 8

5.1 Update your details ................................................................................................................................... 9

5.2 Change your password ............................................................................................................................. 10

5.3 Manage my property(s) ........................................................................................................................... 11

5.3.1 Adding a new property ......................................................................................................................... 11

5.3.2 Property added successfully ................................................................................................................. 11

5.3.3 Remove a property .............................................................................................................................. 12

5.4 Managing contacts .................................................................................................................................. 13

5.4.1 Add a contact ...................................................................................................................................... 13

5.4.2 Add an existing contact ........................................................................................................................ 14

5.4.3 Remove a contact ................................................................................................................................ 14

5.5 Managing message services/ subscriptions ............................................................................................... 15

5.5.1 Add a service ....................................................................................................................................... 15

5.5.1 Edit service timeframes ........................................................................................................................ 15

5.5.2 Remove a service ................................................................................................................................. 16

6 Retrieve a forgotten password ..................................................................................................................... 16

2. What is Power@MyPlace™? Top

Power@MyPlace™ (P@MP) is a free messaging service designed to provide timely and accurate information via SMS

text message or email to registered customers for a range of services

Power@MyPlace™ currently offers a range of subscriptions:

1. Power outages

when we are aware the power is out in your area

when we anticipate the power will be restored

confirm when we believe your power is back on

2. Next scheduled meter reading

The date range within which the electricity meter reader will attend your property

Power@MyPlace™ can be accessed directly via www.poweratmyplace.com.au or by following the links on the SA

Power Networks website www.sapowernetworks.com.au.

http://www.poweratmyplace.com.au/

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3. Power@MyPlace™ homepage Top

Registration: Opens the registration form

for new customers

Log – in: for customers who have already

registered. Your account ID is your mobile

number or email address

Forgotten password: this link will generate

a temporary password to be sent to your

nominated mobile or email address

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4. Registration Top

To complete the registration process you will need:

A mobile phone number or email address

A recent power bill which contains either the meter number or the National Meter Identifier (NMI)

As you complete each field, if we detect any errors we will display a red alert and provide you with some guidance so

you can correct the information.

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4.1 My details Top

Select your own preferences for how and when you would like to receive messages from us.

4.2 My property Top

We need to know the property for which you wish to receive messages.

Name: the name of the person creating the Power @ My Place

account

Mobile: the number to which we will send SMS messages. This will

also be your Power @ My Place user ID

Nickname: select a name which helps you identify the property,

for example: Home, Shed, Mum’s house

1

Account holder surname or business name: enter the surname or

business name as it appears on your electricity account

2

Suburb: enter the suburb 3

NMI (National Meter Identifier): this number is 11 characters long

and is printed on your electricity account. It will start with either

200XXXX or SAAAAAXXX Meter number: this number is normally 6-7 digits

long and is printed on your electricity meter and on

your electricity account

4a

1

2

Preferred SMS times: the times during which SMS messages will

be sent to you

E-mail: the email address to which we will send messages

Password: must be at least six characters long and

contain at least one letter and one number

5

4

4

4

3

4b

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4.3 Services Top

Power@MyPlace™ currently offers a range of subscriptions:

1. Power outages

2. Next scheduled meter reading

Select the service(s) you would like to receive messages for:

4.4 Terms and conditions and verification Top

Upon successful registration you will be taken to the account summary page.

4.5 Having trouble registering? Top

Hover the pointer over the for helpful hints or go to the registration FAQ

Power outages: we will send messages advising the status of

power outages affecting your property

1

Meter reading dates: we will send messages advising when

your next meter reading is scheduled

2

Future services: this will automatically subscribe you to any

additional message services we offer in the future

3

Terms and conditions: in order to subscribe to the services,

you must agree to the terms and conditions by selecting the

box

Verification: enter the words displayed in the box. This is

security for our system to prevent automated attacks on our

servers, this protects your details too

Register: click Register

1

2

3

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5. My account Top

When you have successfully registered, you will be logged into Power@MyPlace™ and you will see the screen below.

Click on any item in blue font to edit the details.

Click on the word to update your details. 1

Click here to change your password 2

Add a new property. You can register up to

ten properties.

4

Add your partner or anyone else to receive

messages for this property. You can register

up to five contacts

3

Remove this property 7

7

Manage message services 5

4

5

Remove this contact 6

7

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5.1 Update your details Top

To edit any of your contact details, click on the

information you would like to change

1

Once you have finished editing your details, press enter or click

out of the edit box and the changes will be saved automatically

Refer to last saved time to confirm change has been stored

2

Any updates to your mobile number or email address

will change your login details. This is your account ID

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5.2 Change your password Top

To change your password, click here 1

Enter your new password, confirm it and click save

Your password must be at least 6 characters long

and contain both letters and numbers

2

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5.3 Manage my property(s) Top

5.3.1 Adding a new property

Complete the following form to add a new property to your subscription:

5.3.2 Property added successfully Top

Nickname: this is a name which will help you identify which

property our message refers to. For example: Shed, Mum’s

house, etc

Account holder surname or business name: this is the

surname or business name as it appears on your electricity

account

2

Suburb: what you enter must match our records to get

accurate messaging for your property

3

NMI (National Meter Identifier): this number is 11 characters

long and is printed on your electricity account. It will start with

either 200XXXX or SAAAAAXXX

Meter Number: this number is normally 6-7 digits long and is

printed on the electricity meter and on your account

Services: Select the services for which you would

like to receive messages then save your preferences.

4

You must be the account

holder or have their authority

to subscribe to this service

6

5

To add a new property, click the add new

property link

1

7

After clicking ‘save’, the property will be

listed under Properties

1

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5.3.3 Remove a property Top

Click on the address name to reveal more details 1

Click on the Remove link to remove the property 2

Select a reason from the drop down list and click

Remove

3

The property will be removed and we will not send any

further messages about that property to you or any

contacts you had registered

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5.4 Managing contacts Top

Contacts are additional people you would like to receive information about your property. They can receive

messages via SMS or email.

You can add up to 5 contacts per property in addition to yourself. You should seek their permission before

registering them and we will send them a message advising you have subscribed them to our service.

5.4.1 Add a contact

Click on the property to add a new contact 1

Enter the name and contact details of the person to

receive messages. Enter their mobile number for SMS

notifications and/ or their email address

3

Select the service/s the person will receive messages

about

Select Save

Click on add new contact link 2

4

5

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5.4.2 Add an existing contact Top

The details of each of your contacts are saved automatically in an ‘address book’

5.4.3 Remove a contact Top

Click add new contact link 1

As you start typing the name, we will show a list of

any contacts who have been saved in your ‘address

book’. Click on their name and the email/mobile

contact details will automatically populate

2

Select the contact you would like to remove 1

Click the Remove link that is inline with the

relevant contact

2

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5.5 Managing message services/ subscriptions

5.5.1 Add a service Top

5.5.1 Edit service timeframes

Select the service you would like to add 1

Select the times during which you would like to

receive SMS messages for each service

2

Email messages will be sent 24 hours a day

Click on the times to set up a custom timeframe during which you will receive

messages.

1

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5.5.2 Remove a service Top

6 Retrieve a forgotten password Top

Enter your phone number or email address and

click on the forgotten password link

1

Enter the letters as displayed in the image in the

box provided

2

A temporary password will be sent to your mobile and/or email

address.

To change your temporary password, refer to section 5.2

Check the box for the service(s) which you

would like to remove

1

Click Reset Password 3

Power@MyPlace - User Guide… · 5.4.2 Add an existing contact ... Power@MyPlace™ can be accessed...

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