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Who We Are

3

Enterprise Technology Services

VoiceOne

“DataOne is the leading independent provider of managed technology services to enterprises in the Philippines”

DataOneDataOne

“We support mission critical systems with a world-class Data Center, professional expertise, cost-effective solutions and technological innovations.”

“We support mission critical systems with a world-class Data Center, professional expertise, cost-effective solutions and technological innovations.”

“We are a New Generation Telecom provider, powered by a Carrier-Grade NGN Communication Platform safely co-located at DataOne.”

“We are a New Generation Telecom provider, powered by a Carrier-Grade NGN Communication Platform safely co-located at DataOne.”

4

VoiceOne Mission

“VoiceOne aims to be the leading provider of New Generation Telecommunication Services.

Supported by a Carrier-Grade technology offering flexible and innovative solutions to deliver all the potential of convergence.”

“VoiceOne aims to be the leading provider of New Generation Telecommunication Services.

Supported by a Carrier-Grade technology offering flexible and innovative solutions to deliver all the potential of convergence.”

5

VoiceOne VOIP Franchise

“VoiceOne is a Telecommunication

Provider authorized by the NTC”


► Converged Communications

► Market Behaviour

Market Background

7

Voice and Data are Converging

“Replacement of old style PBXs is well underway”

(Forrester)

“23% of large companies in the US have deployed

IP PBXs” (Forrester)

“90% expect to complete by 2012” (Forrester)

“2.23 million IP PBX lines sold in q2 07, of which 68% in the US. Europe and Asia lag behind in

adoption” (Ilocus)

But incumbents are not yet NGN

But incumbents are not yet NGN

8

Converged Comms Market Revenue by 2011

Converged Communications2005 - 2011

$6 billion$9 billion

$19.5billion

0

5

10

15

20

25

2005 2009 2011

“Integrating Data and Voice Applications via the Web is expected to grow more than two-folds in the next two

years”

“Integrating Data and Voice Applications via the Web is expected to grow more than two-folds in the next two

years”

9

VOIP Perceptions in the Market

VOIPVOIP

Free peer-to-peer calls

Free peer-to-peer calls

Low IDD CostLow IDD Cost

Poor voice

quality

Poor voice

quality

VOIPVOIP

Complex Integration with Legacy

Systems

Complex Integration with Legacy

Systems

VoiceOne aims to fulfill the promise of convergence and

eliminate complexities.

VoiceOne aims to fulfill the promise of convergence and

eliminate complexities.

10

Customer Experience: Then and Now

THEN NOW

… little has changed

… little has changed

11

VoiceOne Introduces a Revolutionary

Service

VoiceOne Introduces a Revolutionary

Service

VoiceOne Introduces a Revolutionary Service

12

The Webtalk Revolution

No Complex IVRSNo Complex IVRS

Free Calls from

anywhere

Free Calls from

anywhere

CUSTOMER:CUSTOMER: COMPANY:COMPANY:

“WebTalk lets your website become the entry point for all business communications.”

“WebTalk lets your website become the entry point for all business communications.”

Easy-to-use

Buttons

Easy-to-use

Buttons

No Phone NumberNo Phone Number No Per Minute ChargesNo Per Minute Charges

No Expensive Toll-free NumbersNo Expensive Toll-free Numbers

No Application DownloadNo Application Download

No Complex Integration with Existing Systems

No Complex Integration with Existing Systems

13

WebTalk Benefits Everyone

Examples:

Companies engaged in e-business

Sales and Customer Service

Companies with Toll-Free Hotlines

Multinationals with extensive channel distribution

Corporations with global customers

Companies with extensive mobile workforce

Examples:

Companies engaged in e-business

Sales and Customer Service

Companies with Toll-Free Hotlines

Multinationals with extensive channel distribution

Corporations with global customers

Companies with extensive mobile workforce

Benefits:

More calls from prospective customers

Lower cost. No per minute charge

Unlimited Inbound calls.

Hassle free integration with CRM

Easy deployment and maintenance

Highly and quickly Scalable.

Lowest Outbound per Call Rate

14

NexGen WebTalk – How Does It Work?

Existing Infra or Hosted PABX

Existing Infra or Hosted PABXIP-PBX

PHONE

Customer Service Agent


NGN SWITCH

NGN SWITCH

INBOUND Call TO Customer Service Agent

INBOUND Call TO Customer Service Agent

CustomerCustomer

PUBLIC INTERNETPUBLIC INTERNET

Trunks or CentrexTrunks or Centrex

15

Existing Infra/ IP-PBX

Existing Infra/ IP-PBX

IP-PBXPHONE



EmployeesEmployees

NGN SWITCH

NGN SWITCH

Customer Customer

Mobile Co-Worker

Mobile Co-Worker

WebTalk allows Outbound Calls

Outbound Call From Customer

Service Agent or Employees

Outbound Call From Customer

Service Agent or Employees

PartnerPartner

PSTN / MobilePSTN / MobileTrunks or CentrexTrunks or Centrex


► Customer Toll-Free Service

► Channels Voice Portal► Employee VPN► Unified Webtalk

4 EDITIONS

17

WebTalk

WebTalkWebTalk

4 Editions4 Editions

18

CustomerCustomer

Sales AgentsSales Agents

Username PasswordUsername Password

Tech Support Agents

Tech Support Agents

Username PasswordUsername Password

Billing AgentsBilling Agents

Automatic CallDistribution

Automatic CallDistribution

SalesSales

BillingBilling

Tech SupportTech Support

Your Web Page

Your Web Page

19

WebTalk Customer TOLL-FREE SERVICE

20


21


22


23


Web AdWeb Ad

Products or ServicesProducts or Services

Where to Place WebTalk Button Where to Place WebTalk Button

24

WebTalk VPN Edition WebTalk VPN Edition

“Mobile employees can communicate with their office without roaming

charge.”

“Mobile employees can communicate with their office without roaming

charge.”

“Allows Channels/Partners to transact efficiently with your organization.”

“Allows Channels/Partners to transact efficiently with your organization.”

Chat Chat Call to Mobile Call to Mobile

PresencePresence ONLINEONLINE

Conference

Conference

Org Chart Org Chart

SearchSearchCaller IDCaller ID

EmailEmail

25

WebTalk Channels VOICE PORTAL

26


27


Initiate a CHATInitiate a CHAT

28


Initiate a CALLInitiate a CALL

29

WebTalk Enterprise VOICE PRIVATE NETWORK (VPN)

30


Org ChartOrg Chart Directory ListDirectory List

31


Person is ONLINEPerson is ONLINE

Call Office Phone as Default

Call Office Phone as Default

32


Person is OFFLINEPerson is OFFLINE

Call Mobile as

Default

Call Mobile as

Default

33


Initiate a Chat before CallingInitiate a Chat before Calling

34


Initiate a CallInitiate a Call

35


Hi Fatima! Mark is calling you.Hi Fatima! Mark is calling you.

36


Search PageSearch Page

37


Conference: Drag & Drop or Right Click the person you want to inviteConference: Drag & Drop or Right Click the person you want to invite

38


39


40

“Is the converged end-to-end web communication services for your customers, partners/channels and employees”

“Is the converged end-to-end web communication services for your customers, partners/channels and employees”

41

Call us at www.voice1asia.com/

Call us at www.voice1asia.com/


NOW, IT’S TIME TO JOIN THE

REVOLUTION!

Contact:

Ryan G. Ricardo

[email protected]

www.voice1asia.com

V1#: 4917300

HP#: 0917-8824808

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