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Whitstable Medical Practice

Annual Patient Survey 2014 / 2015Thank you to all patients who took the time to complete this survey.

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Q1: How helpful do you find the receptionists at your GP practice?Answered: 601 Skipped: 0

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Q2: How easy is it to get through to someone at the practice on the phone?Answered: 601 Skipped: 0

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Q3: How do you rate the overall quality of care provided by all clinical staff you have dealt with?Answered: 601 Skipped: 0

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Q4: Please pick your usual GP from the list below.USUAL GP Number of Responses

Dr Kanagasooriam 41

Dr Pieters 32

Dr Osborne 44

Dr Chan 36

Dr Carabine 39

Dr King 30

Dr Wain 22

Dr Jardine 27

Dr Brown 27

Dr Glynn 45

Dr Esser 30

Dr Fernando 45

Dr Chandler 27

Dr Hills 30

Dr Brice 18

Dr Buchanan 42

Dr Parkin 39

Dr Sivaprasad 27

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Q5: How do you rate the quality of care provided specifically by your usual GP?Answered: 601 Skipped: 0

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Q6: How often do you see or speak to your usual GP?Answered: 599 Skipped: 2

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Q7: Thinking of times you are willing to see any doctor how quickly do you usually get seen?Answered: 601 Skipped: 0

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Q8: How do you rate the timescale taken to see a doctor?Answered: 601 Skipped: 0

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Q9: How long did you wait for your most recent consultation to start from the agreed appointment time (not the time you arrived at the surgery)?Answered: 601 Skipped: 0

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Q10: How do you rate the above waiting time?Answered: 601 Skipped: 0

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Q11: What method do you mainly use to obtain prescriptions?Answered: 601 Skipped: 0

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Q12: How would you rate the overall efficiency of this method?Answered: 561 Skipped: 40

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Q13: Were you aware that Whitstable Medical Practice now runs a Walk in Surgery at all three sites from 8 – 11 Monday to Friday?Answered: 601 Skipped: 0

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Q14: Were you aware that Whitstable Medical Practice runs extended hours surgery for those patients who find it difficult to visit surgery during normal working hours? (please tick all that apply and see website for more information)

Answered: 601 Skipped: 0

Yes but I have not used this -

Yes and I have used it for GP appointments -

Yes and I have used it for blood test appointments -

Yes and I have used it for other nurse led clinics -

No I was not aware -

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Q16: Are you aware of the practice website and newsletter?Answered: 601 Skipped: 0

Yes I am aware of the website and newsletter -

I am only aware of the website-

I am only aware of the newsletter-

I am NOT aware of either the website or newsletter -

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Q17: Overall, how would you describe your experience of Whitstable Medical Practice?Answered: 601 Skipped: 0

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Q18: Would you recommend Whitstable Medical Practice to someone who has just moved to your local area?Answered: 601 Skipped: 0

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Q19: Are you?Answered: 601 Skipped: 0

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Q20: How old are you?Answered: 601 Skipped: 0

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Q21: Were you happy completing this type of questionnaire online?Answered: 601 Skipped: 0