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WELLINGTON HOUSE PRACTICE Patient Survey 2015Thursday, March 26, 2015

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Date Created: Monday, March 02, 2015

331Total Responses

Complete Responses: 269

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Q1: ABOUT YOU:Are you (select one)Answered: 321 Skipped: 10

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Q2: Which age group are you in?Answered: 324 Skipped: 7

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Q3: How often do you come to the practice? (tick one)Answered: 325 Skipped: 6

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Q4: Which surgery do you normally attend?Answered: 327 Skipped: 4

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Q6: Were you already aware of how the new appointment system works?Answered: 277 Skipped: 54

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Q7: There is a patient leaflet that describes how the appointment system works so patients understand and are better able to use the system. Were you aware of the new leaflet we produced?Answered: 275 Skipped: 56

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Q8: The leaflet is available on the website at http://www.wellingtonhouse.nhs.uk/docs/Appt-system-Nov13.pdf or in the practice. If you have time to read it, can you please give us feedback on whether you find it provides a clear explanation of the appointment system.Answered: 256 Skipped: 75

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Q9: On a scale of 1 - 4 how happy are you with the appointment system?1 = Very Happy      4 = Very Unhappy (please tick one)

1. Very happy

2. Happy

3. Unhappy

4. Very unhappy

Answer Options Response Percent Response Count1. Very happy 31.9% 62

2. Happy 57.7% 112

3. Unhappy 7.2% 14

4. Very unhappy 3.1% 6

answered question 194

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Q10: When making a decision about the type and timing of any appointment required, the telephone assessment should be a joint decision between the GP and you, the patient. When you have had a GP telephone assessment did you feel this was the case?Answered: 264 Skipped: 67

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Q11: When you ask for an appointment and the GP calls you back, this is supposed to be within an hour. If you have requested an appointment within the last three months, then, for the latest request, was the call-back within an hour?

Answered: 256 Skipped: 75

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Q13: Were you aware that this is the system we use for communicating test results?Answered: 268 Skipped: 63

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Q14: The clinical software supplier that we use is looking at a system whereby test results can be emailed to patients. If this becomes available, is it something that you would be interested in?Answered: 272 Skipped: 59

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Q15: We are currently investigating a system that will enable patients to see their medical records on-line. Would you be interested in this for:

Answered: 274 Skipped: 57

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Q16: If you have a long term condition, do you feel you are involved in your own healthcare and its management?

Answered: 262 Skipped: 69

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Q17: Is this something that you feel would be beneficial and that you are keen to do?Answered: 201 Skipped: 130

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Q18: When you last saw a GP or nurse, please tell us about the quality of the care you received. Was the length of appointment satisfactory?

Answered: 272 Skipped: 59

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Q19: How well did the GP/Nurse listen to your concerns and worries?Answered: 272 Skipped: 59

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Q20: How patient was the GP/Nurse in answering your questions?Answered: 270 Skipped: 61

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Q21: How involved did you feel in the decision-making about your care?Answered: 271 Skipped: 60