Power of PerceptionTM Workshop

Program Code POP

Objectives Thinking guru Edward de Bono developed a system comprising strategies to help

people define situations, make better decisions, take charge and take action. At the end

of the Power of PerceptionTM programme, participants will be able to

1. use thinking tools for sharpening perception and focusing thoughts

2. prevent unsound decisions when important considerations are overlooked

3. improve the evaluative ability and idea generating skill

4. enhance the ability to lead the team in effective discussion

Contents 1. Ten strategies to sharpen perception and focus thinking in a more comprehensive,

effective and efficient way

Consequences and Sequels

Plus, Minus, Interesting

Recognize, Analyze, Divide

Consider All Factors

Aims, Goals, Objectives

Alternatives, Possibilities, Choice

Other People’s View

Key Values Involved

First Important Priorities

Design/Decision, Outcome, Channels, Action

2. System thinking framework for defining situations

3. Skills for accessing consequences before taking action

4. Model for evaluation of ideas and proposal

Duration 1 day

Methodology Lecture, role play, video illustration

Medium English

Class size 30

Target Participants It is designed for managers and executives who lead teams, or want to be more

structured, organised and effective in their thinking, assessments and decision-making.

COS, CONS, GM, SNO, DOM, DM, SPT/SOT and SHA/SEO or above.

Speaker Mrs. Linda LOW

Managing Director, Lifetime Master Trainer & Strategic Thinking Consultant

Edward de Bono Thinking Systems

Enquiry Connie Cheung (2300 7886)

Conflict Resolution in Project Management

Program Code CRP

Objectives This is a one-day intensive workshop providing participants with the key conflict resolution and negotiation skills for delivering successful change initiatives in organizations. The workshop will adopt a blended approach of management theories and practical soft skills which covers several major areas of leadership competencies: Stakeholder Communication, Influencing Tactics, and Negotiation Skills for Conflict Resolution. It is specially designed for senior leaders who require problem solving techniques in leading change programmes.

Contents 1. Understanding Stakeholders

Understanding different communication styles of stakeholders

Communication strategy planning based on stakeholder analysis – their needs and power

Differentiating between internal and external stakeholders

Dealing with power and politics

2. Influencing Tactics for Conflict Resolution

Sources of conflicts

Influencing tactics

– Leading by example and respect

– Making personal appeals as a subject matter expert or inspirational leader

– Exchanging favours and bargaining chips

– Listening and consultation

– Group and peer influence

3. Negotiation Strategy and Skills

Win-Win mindset

Identifying interests and options

Planning the negotiation:

– Know what you want

– Achieving your goals: Trading favours, bargaining chips and making concessions

– Opening and concession planning

– Exchanging information: the art of listening

4. Conflict Resolution Simulation Role Play

Duration 1 day

Methodology 50% Lectures, 50% Case study, role play, group discussion

Medium Cantonese supplemented with English materials

Class size 30

Target Participants COS, CONS, GM, SNO, DOM, DM, SPT/SOT and SHA/SEO or above.

Speaker Mr Kevin Chui, Principal Consultant of Knowledge Century Consulting

Vice President of the Project Management Institute (PMI) of Hong Kong Chapter from 2002 to 2007 and is currently the PMI regional mentor of North Asia

Kevin has more than 25 years of management experience at multi-nationals and is currently a full-time project management consultant.

He specializes in various project management soft skills such as project leadership, team motivation, conflict resolution and negotiation.

He has delivered more than 400 workshops or seminars to 10,000 managers from Hong Kong and China. Within the Hospital Authority, he conducted more than 50 workshops and seminars for more than 2,400 participants.

Enquiry Vincent Yuen (2300 7968)

Getting Right People: Competency-based Interviewing Skills Helping You

Program Code CBI

Objectives Upon completion of the program, participants will be able to: be aware of the pitfalls of the usual interviewing questions

learn the rationale and approach of competency-based interviewing (CBI)

ask smarter questions to better identify the suitability of candidates to the position

Contents Common Problems in Interviews

Essence and assumption of CBI

The STAR Questioning Approach

The BACK Probing Steps

Methodology Interactive lecture

Medium Cantonese supplemented with English materials

Duration 0.5 day

Class size 42

CPD Credit Points CME/CNE/CPD(AH/Pharm)

Target Participants Middle to senior managers or above who have to or will sit in the recruitment interviewing

board (e.g. COS, CON, GM, DOM, DM, SHA or equivalent)

Venue HAHO Premises

Speaker HO Training and Development Trainer

Enquiry Connie Cheung (Tel: 2300 7886)

Leadership Greatness Program Program Code LG Objectives This program taps into the best thinking of well-known leadership experts,

including Stephen R Covey (The 7 Habits of Highly Effective People and the 8th Habit), Jack Welch (Winning), Ram Charan (Execution : The Discipline of Getting Things Done), Stephen M.R. Covey (The Speed of Trust), Clayton Christensen (The Innovator's Dilemma) and Fred Reichheld (The Ultimate Question) with aims to provide a concise framework – the 4 imperatives -- to solve chronic

leadership problems inspire leaders to move from “good” to “great for higher achievements offer user-friendly mindset, skillset and toolset for leaders to lead teams

effectively better understand one’s strengths and areas for improvement through

the LQ report

Content Whole-person paradigm – leading in knowledge worker age for creative engagement

Inspire trust – Build high-trust relationships to create and sustain results; develop and practice behaviours of trust

Clarify purpose – Clarify team purpose; Job to be done analyzer; Strategic link analyzer; Money-making model analyzer

Align system – Focus on wildly important goals; Act on the lead measures; Talent management; Manage core work processes

Unleash talent – Find your voice : affirm worth and potential; Clarify expectation and accountability; Clear the path

Duration 2.5 days

Methodology Workshop, inspiring video clips, Leadership QuotientTM assessment, self

reflection and group exercise

Medium Cantonese supplemented with English materials

Class size 38

CPD Credit Points CME/CNE/CPD(AH/Pharm): to be advised

Target Participants Department/unit heads or senior managers (e.g. COS, CON, GM, DM, DOM, WM, SHA or equivalent) wish to change the way they lead their teams to achieve breakthrough.

Enquiry Sylvia Lee (Tel: 2300 7659)

Project Management Workshop for Senior Leaders

Program Code PPC

Objectives This is an intensive two-day workshop focusing on the implementation of the project management skills and techniques on the basis of the globally recognised PMBOK® Guide published by Project Management Institute (PMI). It is specially designed for senior leaders who lead projects with multiple parties involved. Systematic cycle from project initiation to project closing is covered.

Contents Project Life Cycle o Overview of project management concepts and trend o Walk through of a typical project life cycle in Hospital Authority o Critical success factors in projects o The role of a project manager Project Initiation o The concept of initiating projects o Key document: Project Charter o Project stakeholder identification and management Project Planning o Requirement definition and planning o Project schedule planning

WBS Task dependencies and resource dependencies Critical path

o Why are projects always late? Practical skills in managing on time delivery of project components

o Resource planning: Roles and responsibilities of team members and stakeholders o Project Execution and Controlling

Status reporting and issue tracking Typical project issues Integrated change control Project risk identification and analysis

o Project Closing Formal acceptance of project and signoff by stakeholders Documenting lesson learned Celebration, reward and recognition

The workshop will include instructor-led class and group discussion on Hospital Authority specific project problems. They are also meant to make the workshop more interactive and relevant to staff from Hospital Authority, hence bringing forth the highest educational impact.

Duration 2 days

Methodology Classroom presentation 65%

Interactive case studies and group exercises 35%

Medium Cantonese supplemented with English materials

Class size 30

Target Participants Senior Managers who participate in projects as team leader or coordinator in HO/clusters – COS, CONS, GM, SNO, DOM, DM, SPT/SOT and SHA/SEO or above.

Speaker Mr Kevin Chui, Principal Consultant of Knowledge Century Consulting

Vice President of the Project Management Institute (PMI) of Hong Kong Chapter from 2002 to 2007 and is currently the PMI regional mentor of North Asia

He has delivered more than 200 courses on similar topics to public organizations including Hospital Authority, Housing Authority, and OGCIO of the HKSAR Government, etc

Enquiry Doris Au (2300 6983)

Advanced Writing Workshop

Program Code AWW

Objectives Upon completion of the program, participants will be able to: Structure information in reports/proposals in a more linguistically scientific way Design information so that their reports are clear and logical Produce reports/proposals that are well received by readers - Identify problems and

solutions, highlight the impact of problems and suggest action in reports as well as ending with a concrete solution

Develop a set of communication skills that will help them to write more effective reports that get results and actions

Contents The use of information design: Information StructureTM for advanced business communicators

Creating coherence in written business communication, specifically reports

Planning and developing draft reports and narratives

Nine models for writing reader-focused, effective business correspondence

Problems with emails and guidelines for writing effective emails

Guidelines and criteria for evaluating and improving a draft

Principles and guidelines for writing effective reports and emails

Duration 1.5 day

Methodology Lecture, discussion, presentation

Medium English

Class size 30

Remarks Participants are required to email pre-workshop samples (e.g. operational report, functional committee papers, work-related emails, etc) to consultant to understand their current written business communication styles. They will be collected upon confirmation of enrollment.

Special Features Post-workshop Follow-up Session – a follow up session will be held two months.

Participants will take an internationally well-known Advanced Diagnostic Grammar Test for their improvement on 1. Grammar, 2. Vocabulary and 3. Writing Style (including tone)

Post-workshop Editing Service – participants can send their reports/ proposals/ writings for consultant’s comment and editing support within 3 months after the program completed.

Speaker Mr. Anthony Behan, Founder and Managing Director of the Communication Group Ltd Over 25 years of experience in management and training in Hong Kong, China and Asia

Pacific M.A. in Applied Linguistics (Birmingham University UK) Popular speaker on giving talks on “Information Design and Structure of

Communications” for various organizations including: HSBC, British Embassies, Swire Properties, TESCO, DBS Bank, The Australian, British and Canadian Chambers of Commerce in Hong Kong, etc.

Target Participants CON, DOM, SEO levels or above

Enquiry Wing Leung (Tel: 2300 7889)

Influencer TrainingTM Workshop Program Code ITW

Objectives The Influencer TrainingTM, based on a New York Times bestselling book, Influencer: The

Power to Change Anything, provides the skills to develop effective and comprehensive

influence strategy and led change initiatives.

Upon completion of the program, participants will be able to:

Diagnose the web of causes behind any problem and create powerful strategies for

driving change

Identify a handful of high-leverage behaviors that, if changed, can lead to desire d

results

Rely less on formal authority and more on ways to motivate and enable others to

alter their behavior

Use the Influencer model to develop and apply a robust influence strategy

Contents Introduction of the Influencer Model – bring about rapid and sustainable change

Clarify measurable results

Find vital behaviors and crucial moments enacting the right behavior

Diagnose why change seems impossible and examine six sources of influence

Understand personal, social motivation and the ability

Application of influence strategy

Venue HAHO Premises

Methodology Lecture, discussion, video

Duration 2 days

Medium English

Class Size 42

Special Features 152-page InfluencerTM participant toolkit

InfluencerTM Challenge Workbook

InfluencerTM model card and Six-source model card

Course completion Certificate

Post-training participant web-site

A subscription to the Crucial Skills Newsletter, a weekly email service

Speaker Mr. James Chan, Regional Head and Principal Consultant of True North Leadership Asia,

Singapore

Master Certified Trainer in Crucial Conversation® and Master Certified Trainer in the

Influencer TrainingTM

Brings more than 19 years of experience in consulting and training

Experience in working closely with healthcare group in Singapore to improve patient

safety and staff engagement.

Target Participants CON, DOM, SEO levels or above

Enquiry Wing Leung (Tel: 2300 7889)

Power of PerceptionTM Workshop – Consultant Profile

Mrs Linda LOW Managing Director, Strategic Thinking Consultant Boardroom Coach Lifetime Master Trainer Edward de Bono Thinking Systems Regional Centre – Distributor for Asia Overview of Experience AS Edward de Bono’s official representative in Asia, Linda has been key to the popularity of the guru’s thinking techniques in Asia for the last 27 years. In 2002, due to her phenomenal performance as a trainer, she was among only three trainers worldwide to be awarded Lifetime Certification in all of Dr de Bono’s Thinking Programmes – Six Thinking Hats® System, The Power Of Perception™ Programme, Simplicity™, Lateral Thinking™ and Six Value Medals™. A winner of the Top Performer Award in the de Bono network for 15 successive years in the whole of Asia and Oceania, Linda was acknowledged by the renowned thinking guru as his leading trainer internationally in his website message (16 March, 1997). She has been invited to deliver presentations to business chiefs at international conferences in Dublin, Chicago, Florida, Malta, Hong Kong and Beijing, as well as government leaders in Sabah, Sarawak and Taiwan. A dynamic personality, she has also appeared on business programmes on television in Europe and Asia. Linda was significantly involved in the Singapore Education Ministry’s launch of Edward de Bono’s CoRT Thinking Programme in 1987. She is also a certified Practising Management Consultant. Programme Expertise LINDA is one the first 12 persons in the world who were specially selected and trained by Dr Edward de Bono to provide training in his methods. Her subsequent success at imparting Dr de Bono’s methods led to her being appointed Master Trainer. She is also known to CEOs as an inspirational coach for personal and leadership effectiveness. Significantly, one of her coachees was the country winner of the Ernst & Young World Entrepreneur Of The Year 2011. Her clientele of more than 500 major corporations and organisations includes Singapore Airlines, Singapore Press Holdings, Sony, National Kidney Foundation as well as Hong Kong Monetary Authority, Swire Beverages, China Light and Power, Hong Kong Jockey Club, Prudential, Bank Negara Malaysia, Sino Land and Sino Group of Hotels, InterContinental Hong Kong, Shangri-La Group, CITIC Pacific Ltd, Dah Chong Hong Holdings, HK Securities & Futures Commission, Mandatory Provident Fund Schemes Authority, St. Paul's Hospital, St. Teresa's Hospital, among many others.

Project Management Workshop for Senior Leaders – Consultant Profile

Kevin Chui

Principal Consultant of Knowledge Century Consulting

Kevin is a well-known speaker in the area of project management. He has more than 25 years of

project management experience managing large scale business and technology projects across

Asia.

As a trainer and consultant in Project Management, Kevin has delivered more than 200 courses

to 5,000 participants over the past 8 years, and received excellent feedback from participants

including those from Hospital Authority, HSBC, HKEx, AXA and Manulife. Over the past years he

conducted more than 30 seminars and workshops to clinical, administrative and IT management

staff of the Hospital Authority.

Kevin has strong linkage to the Project Management Institute (PMI). He was the Vice President

of the PMI Hong Kong Chapter from 2002 to 2007 and is currently the PMI regional mentor of

North Asia. He is a frequent speaker at major PM conferences and events across Asia.

Advanced Writing Workshop – Consultant Profile Mr. Anthony BEHAN Founder and Managing Director of the Communication Group Ltd

Anthony has over 25 years experience in management, management consultancy, training,

marketing and sales in Hong Kong, China and the Asia Pacific Region.

Before setting up his own business in 1991, previous posts held by Anthony include Director of

Studies of the British Council for 8 years and Marketing Manager, and later General Manager of

Witman, the educational publisher for 6 years.

Anthony is a management consultant who specializes in Information Design and Information

StructureTM. He has an M.A. in Applied Linguistics (Birmingham University, UK) specializing in

Discourse Analysis and Corpus Linguistics.

He is regularly invited to give talks and seminars and lead workshops on “Information Design:

Information StructureTM – Advanced Written and Spoken Business Communication Seminars and

Workshops” for various organizations in the Asia Pacific Region such as The Australian, British

and Canadian Chambers of Commerce in Hong Kong, The British Embassies and British Consulate

Generals in the Asia Pacific, HSBC, PriceWaterHouse Coopers, TESCO, etc.

Anthony serves on the Board of Directors of the Executive Committee and is concurrently the

Chairman of the Entrepreneur and Small Business Committee of the Canadian Chamber of

Commerce. He has written two publications on English writings – “Plain English for Business”.

Ms Madeleine BEHAN Director of the Communication Group Ltd

Based in Hong Kong, Madeleine leads the company’s operations across the region and travels extensively covering the UK, Taipei, Tokyo and the PRC. Besides, she has been active in the Canadian Chamber of Commerce in Hong Kong since 2005. She currently serves as the Company Secretary and Director of the Canadian Chamber. In addition, she is a member of the Institute of Internal Auditors. She regularly represents the company to speak at the HKICPA, IIA and ISACA seminars.

Influencer TrainingTM Workshop – Consultant Profile

Mr. James CHAN Regional Head/Principal Consultant of True North Leadership Asia, Singapore

James brings more than 19 years of experience in consulting and training to the True North

Leadership Asia Facilitator Faculty. James helps individuals, teams, and organizations increase

effectiveness, achieve bottom-line results, and become measurably more vital.

James is a Master Certified Trainer in Crucial Conversations® and Master Certified Trainer in the

Influencer TrainingTM. He has extensive experience introducing and teaching these skills to

major organizations including, SingHealth Group of Hospitals, Eli Lilly, IBM, Mars Food, GE

Medical, Citibank, and Cisco Systems.

In addition to his experience as a consultant and trainer, James is a skilled presenter, addressing

audiences on the topics of staff engagement, change management, and leadership development.

Audiences range from small executive retreats to large organizational meetings to conference

keynotes.

James has extensive experience working closely with senior managers in different industries, e.g.

hospitals and banks, to implement InfluencerTM and Crucial Conversation® Training. Significant

and desired results were achieved.

James received his Master in Business Administration (MBA) from the University of HULL.