Loop – Postpaid System

Nov 2011

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• Current Proposed Billing system – BSCS

• Surrounding systems external to BSCS also to be considered to

support Business Processes.

• VTL CSD can adapt the current proposed systems with

customizations

• VTL data needs to be independent of Loop data for agent view

Loop – Postpaid System

3 | Videocon Mobile Services | © 2010

Loop – Postpaid System

S.No. Application/system In-House/ Partner Importance & Utilisation VTL Impact

1 Point of Sale (POS) in10sData Entry -> CAF verification -> AV/CV -> Activation -> Document Entry on CAF receival

Postpaid Activation

2 Dunning Module In-HouseTime based and value based dunning -supports logic basis outstanding ; credit limit , AON

Exposure and Collection Dunning

3 Payments Module In-House Supports Online Payment posting from all sources - cheque , cash , Web , Etc Payment Collection

4 Collections System In-HouseExtended to External collection agencies with work-flowExposure CDR lag time - 45 mins ; Collection process

5 Bill Printing External to BSCS Bill Print file generation - segregation allowed basis courier , price group Bill Printing

6 Number Management System In-House Integrated with POS - supports

Premium no. mamangement Number Management

7 CRM In-House

Integrated with BSCS, POS , Payments module , Colletions , Dunning Module ,Bill dispatch Module , Adjustment Module; Service Provisioning Module

Agent Call support and auto-provisioning of Services

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Segment wise Performance –31_60 Base Slippage Win Back - TBC

S.No. Application/system In-House/ Partner Importance & Utilisation VTL Impact

8 Service Provisioning Module In-House

Integrated with CRM , supports current and post-dated provisioning and also bulk provisioning

Reduced Activation TAT and Service automation - same can be used for Self service channels - SMS , USSD and IVR

9 Credit Score Module In-HouseIntegrated with POS ; allows credit score calculation basis business logics ; Dynamic credit limit calculation basis business rules

For Credit Limit allocation

10 De-duping System In-House De-duping is done Activation + 1 day For de-duping - Fraud Management

11 Product Catalouge BSCS

_Roam like home tariff (customistaion)_Motivational Incentives _Services & Tarrifs related Free minutes_supports tarriff level configuration

Postpaid Bill Plans

12 Sales Dealer Management Module In-House Offline and Manual -

13 Retention Module In-House Part of CRM Retention workflows can be defined

Thank You !