Posting of Security amount through CRM process.

NOTE: For posting Security amount, user has to create MISCELLANEOUS ORDER

(ZMSC) with PM activity: M25. Also it has to go through approval process.

a) IF load is less than 20KW: CCE will create the order and complete the order and

RA will authorize the order.

b) IF load is greater than 20KW: RA will create the order and complete the order

and AEE Operational will authorize the order.

1) Login with RA, identify the Contract Account and click on MISCELLANEOUS

SERVICE REQUEST.

2) Select PM activity: M25 Correction of ACD.

3) ENTER: REASON and AMOUNT TO BE POSTED.

Also fill USER RESPONSIBLE AND STATUS: SUBMITTED FOR APPROVAL and click on

SAVE button.

4) Login with AEE OPERATIONAL id, Service Request will be pending on his/her id

on HOME SCREEN.

5) Open the Service Request in EDIT MODE, change the USER RESPONSIBLE to

TEST_RA and status as Approval for granted.

6) Login with RA id, Service Request will be pending on his/her id on HOME

SCREEN.

7) Open the service request in edit mode, Contract Account will be identified and

click on Complete Miscellaneous Order.

8) Amount will be posted and Demand Note will be generated also this amount

will be cleared through BAR CODE payment through FPCJ.

9) Technically Complete the Order in the next screen.

10) Click on TECHNICALLY COMPLETE to complete the order.

11) Amount posted on Contract Account.