Post Graduate Diploma in Healthcare Operations · PDF file•Enterprenuership in...

Post Graduate Diploma in Healthcare Operations

Management (PGDHOM)

Contents

Broad Contours

Who Should Attend

Unique Features of the program

Program Modules

Detailed Program Contents

To know more call 18002660304 or write to [email protected]. To register for free information session click here

https://bit.ly/pgdhomconcall

Program Features

Pedagogy

• Designed with a mix of case discussions, assignments and projects besides the lectures in class and online modules

Practical Exposure

• 6 Days of hands on learning in Apollo Hospitals

Certification

• Post Graduate Diploma awarded by Apollo Hospitals Education and Research Foundation (AHERF)

Peer Learning

• Opportunity to Network and Learn from a national classroom

Placement Assistance

• Placement assistance shall be provided to all eligible candidates



Broad Contours

Program Directors : Dr P Srinivasa Rao (Head – Operations, Medvarsity Online Limited) and Dr Himabindu (Manager – Content Development, Medvarsity Online Limited)

Duration : 1 year

Eligibility : Graduates (10+2+3 or equivalent) with minimum 3 years work Experience (one years relaxation for medical/paramedical/allied healthcare degree holders)

Schedule : Thursdays – 7:00 to 9:30 pm (6:30 to 9:00 pm till February, 2012)

Fees : Rs: 1,50,000/- + 10.3% Service Tax = Rs. 1,65,450/- (Payable in installments)

(Education loans can be availed)



Who should attend

Professionals seeking careers in Healthcare Management

Executives in Hospitals Management and Healthcare services sector

Professionals who have completed their education in Medicine, Pharma or Allied sciences, seeking to add management concepts to their knowledge base



Program Benefits

This program focuses on providing

• Strong conceptual and technical knowledge in management to medical and non medical professionals

• Cutting-edge inputs in the area of healthcare operations, using latest pedagogy, to refine and sharpen skills

• Prepare qualified and efficient administrators to manage hospitals



Program Design

Program is 14 modules divided into 3 trimesters

• First Trimester : Fundamental Modules

• Second Trimester : Intermediate Modules

• Third Trimester : Advanced Modules

Online modules + 50 online video lectures

6 days of Hospital contact classes at end of the program



Program Modules

Trimester One

Business Communication

Quantitative Techniques for Management

Understanding a Healthcare Organization

Marketing Healthcare Services

CRM in Healthcare

Trimester Two

Information Technology in Healthcare

Accounting and financial management

in Healthcare

Planning for Healthcare Service Delivery

Healthcare Operations Management

Healthcare Laws & Medical Ethics

Trimester Three

Logistics in Healthcare

Quality Management in Healthcare

Strategic Management

Risk and Disaster Management



Modules in detail

Business Communication

• Introduction

• Organizational Communication Process

• Communication Channels

• Business Correspondence

• Reports

Quantitative Techniques for Management

• Functions & Progressions

• Basic Calculus

• Matrix

• Data collection, Presentation of Data

• Measures of Variation

• Skewness

• Correlation & Regression

• Time series analysis

• Probability Distribution-Concepts

• Binomial & Poission

• Normal Distribution

• Decision Tree analysis

• Sampling

• Testing of Hypothesis

• Chi Square Testing



Modules in detail

Understanding a Healthcare Organization

• Organizations-Deliver Healthcare Services

• Need and Context for healthcare organization

• Leadership in Healthcare

• Organizational Behaviour in service organization

• Hospital as a organization

• Healthcare Environment Policy

• Patient Care Management

• Medical Tourism

• Pharmaceuticals Management

• Role of Hospital Administrator

• Enterprenuership in Healthcare

Marketing Healthcare Services

• Role of marketing in health care organizations

• Defining health care system and its trade-offs

• Health care industry & marketing environment

• Determinants of utilization of health care

• Strategy and market planning

• How health care buyers make choices

• Using market information systems & marketing research

• Market segmentation, targeting, positioning, and Competition

• Shaping & managing product & service offerings

• Developing and branding new offerings

• Designing and managing health care marketing channels

• Designing and managing integrated marketing communications

• Personal marketing communications



Modules in detail

CRM in Healthcare

•Conceptual Framework of Customer

• Implications of Globalization on CRM

•Effective Customer Relation Management

• Issues and Strategies

•Winning Markets through Effective CRM

•Changing Patterns of eCRM Solutions

•How to Structure a Customer Focus

•Framework for Deploying CR

•Deriving Value of Customer Relationship

•The Evolution of Relationships

• Implementing a Technology Based CRM

•The Past Present and Future of CRM

•Characteristics of a Good Customer

•Give ‘em’ What They Want

•Organizing for Customer Relationship

Information Technology in Healthcare

•System Overview & Concepts

•Networks & Databases

•Design Tools

• Information systems

•Project Life Cycle

•Healthcare Management Information Systems

•Decision Support Systems

•Hospital Information systems

•Electronic Medical Records



Modules in detail

Accounting and financial management in Healthcare

• Introduction

• Decisions on Investments

• Decisions on Financing

• Working Capital Mgmt

• Tax Planning and Basics of Auditing

• Management Control Structure

• Management Control Process

• MCS in Service Industry

Planning for Healthcare Service Delivery

• Introduction to Hospital Services & Planning

• Public Health Service

• Emergency Services

• Outpatient Services

• Nursing Services

• Laboratory Services

• The Operating Department

• Dietary Services

• Central Sterilization and Supply Department

• Linen and Laundry Service

• Radiologic Services

• Hospital Waste Management

• Hospital Hygiene and Infection Control



Modules in detail

Healthcare Operations Management

• Introduction

• Process Engineering and Optimization

• Optimizing Patient and Process Flows

• Productivity & Performance Management

• Project and Change Management

• Planning for Operational Excellence

• Return on Investment Models

• Supply Chain Management

• Purchasing and Materials Management

• Inventory Management and Accounting

• Classifying and Managing Products

• Supply Chain Collaboration

• Pharmaceutical Operations Management

• Operations Research- Introduction

• Linear Programming, Transportation & assignment

• Network analysis

• Inventory & WaitingLine Models

• Queueing Models

• Game Theory & Simulation

Healthcare Laws & Medical Ethics

• Medical audit

• Medical Coding

• Laws applicable to Hospital

• Medical ethics



Modules in detail

Logistics in Healthcare

•Overview, Concept & Objectives

•External & Internal SC

•Logistics Management

•Hospital Supply Chain

•Components of SCM

•Sourcing

Strategic Management

•The Nature of Strategic Management

•Understanding and Analyzing the General Environment and the Health Care Environment

•Service Area Competitor Analysis

• Internal Environmental Analysis and Competitive Advantage

•Directional Strategies

•Developing Strategic Alternatives

•Evaluation of Alternatives and Strategic Choice

•Value Adding Service Delivery Strategies

•Value Adding Support Strategies

•Communicating the Strategy and Developing Action Plans

•The Annual Strategic Plan Update

•Encouraging Strategic Thinking

•Future Challenges for Strategic Planning and Planners



Modules in detail

Quality Management in Healthcare

• Benchmarking

• Business Process Reengineering

• Six Sigma

• Quality Circles

• Kaizen

• ISO

• JCI

• NABH

Risk & Disaster Management

• Hospital acquired Infection

• Fire Hazard

• Radiation Hazard

• Security Organization and Management in healthcare

• Safety in hospitals

• Disaster Management Classification

• Process, spectrum of disaster management, planning & others



Selection Process

• Eligible applicants will be selected on the basis of

– Performance in the Healthcare Management Aptitude Test (HMAT) to be conducted by NIIT Imperia

– The assessment of background and motivation (Statement of Purpose-Annexure I of the application form) based on the application form submitted.



Information Session

• Why should I attend the information session? – To evaluate the program rigorously and in

depth before taking a final decision

• Who will host the session? – NIIT Imperia & Medvarsity Product

Management & Academic Team would address the queries regarding the program

• How can I register for the information session? – Register Online using the following link -

http://bit.ly/pgdhomconcall (You will see the next available conference date in the same link)


http://bit.ly/pgdhomconcall


Attendance Criteria & Fee Pattern • Attendance Criteria for Successful Completion of the program

– Minimum 50% Attendance in each module – Minimum 80% Attendance in the entire program

• Program Fee: Rs. 1,50,000/- plus 10.3% Service Tax Rs. 165,450/- – The fee above is inclusive of all academic charges, examinations,

textbooks, study material – All fees are non-refundable. Fees can be paid by cash, or

cheque/demand draft drawn in favour of ‘Medvarsity Online Ltd’ – A deferred payment facility exists with the following schedule:

• With Application# Rs. 10,000/- • On Registration Rs. 56180/- • Instalment 1 (Feb 2012) Rs. 33090/- • Instalment 2 (Apr 2012) Rs. 33090/- • Instalment 3 (Jun 2012) Rs. 33090/- (Students are to submit the PDCs towards future installments as per the due

date at the time of registration).

• Students wanting to avail education loans click here To know more call 18002660304 or write to [email protected]. To register for free information session click here

https://bit.ly/education loans


Eligibility Criteria

Working Professionals/self-employed

Graduates (10+2+3 or equivalent) in any discipline recognized by UGC/AICTE/DEC/MCI

Minimum 3 years of work experience (full-time paid employment) post graduation as on December 1, 2011 (one year relaxed for MBBS, BAMS, BHMS, BDS, Unani degree holders)



Sample Certificate

Facing Side To know more call 18002660304 or write to [email protected]. To register for free information session click here


Sample Certificate

Non Facing Side



How to apply Application period • Application for the Batch will commence in October

2011 and will close on December, 2011

Application forms • Application forms can be obtained from www.niitimperia.com/www.medvarsity.com or at local NIIT IMPERIA/Medvarsity Centres Class would commence on or after December 2011



Documents Required for Application • 2 Passport size photo affixed [Latest photo with light

backdrop] • Proof of Date of Birth [DOB Certificate / 10th Std

Mark sheet] • Proof of Graduation Completion [Provisional /

Degree Certificate] • Proof of Graduation % [Graduation Marks sheets for

all years] • Proof of Experience [Experience Certificates as

supporting documents for all the jobs mentioned in the form]

• Proof of Current Employment [Letter from the HR with current date / Latest Pay slip]



Placements

• Placement opportunities for PGDHOM graduates exist in – Hospitals

– Clinics

– Insurance companies

– Diagnostic centers

– NGO’s and International Organizations

– Clinical research organizations

– Medical tourism

– Pharmaceutical industry

– Healthcare IT and Medical device companies

– Market research firms

• Placement assistance through Medvarsity’s placement cell provided to successful candidates



About Medvarsity • Medvarsity, India’s first Medical e-learning venture

was established in April 2000, and launched its official online portal www.medvarsity.com in October 2000. It is an initiative by Apollo Hospitals Group, the leader in healthcare in Asia Pacific Region, having the first JCI accredited hospital in India. Medvarsity has already entered into MOUs with four medical colleges and has nearly 25000 medical students and doctors registered on its platform.

• For more information visit http://www.medvarsity.com


http://www.medvarsity.com/


NIIT Imperia – Technology Edge • Classrooms in 20 cities • Direct one-to-one interaction is ensured through

individual ICT systems for each student: • High-performance PCs • Webcam • Audio system and microphone at each

workstation, connected directly to faculty at institutes

• Classroom interactions & ambience are facilitated by clusters of student-stations and camera & projection systems that span the full classroom.

• Learning Management System (LMS): • supplementary e-learning • program-specific notices • online submission of assignments • reminder services • online testing • student records

• Click here to view a virtual tour of Imperia classroom.


http://www.niitimperia.com/niit-imperia/video-gallery/center-for-advanced-learning-virtual-tour.html


For any further queries,

Call Us At 18002660304

(Or)

Write to [email protected]

Post Graduate Diploma in Healthcare Operations · PDF file•Enterprenuership in...

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