THE BRIDGE BETWEEN PROFESSIONALS | SearchWide Position Overview

POSITION OVERVIEW

Fox Theatre Director of Ticketing

Atlanta, GA

2 THE BRIDGE BETWEEN PROFESSIONALS | SearchWide Position Overview

ABOUT ATLANTA, GA The state’s largest city and capital, Atlanta, GA, can boast itself as a thriving business center with an eclectic mix of residents back dropped by a city with southern roots. With a flair for the arts, Atlanta offers visitors and residents a wide selection of museums, classical music venues and a thriving theatre scene. A major city means major sports teams. Catching an Atlanta Falcons, Hawks or Braves game can make for a thrill of a lifetime.

• Sports includes the Atlanta Falcons, Hawks, Braves and Atlanta United • Golf includes clubs offering a wonderful challenge to every skill level • Attractions includes the Atlanta Aquarium, Zoo, and the World of Coca-Cola • Food & Drinks Atlanta Dining Guide • Nightlife includes opera, comedy clubs and Atlanta mainstays • Hotels includes 12 websites for hotels and suites from luxury to hip and sleek

NEIGHBORHOODS Atlanta has been divided and subdivided into a complex network of district and neighborhoods, each unique and with its own nickname. Check out the Guidebooks for Buckhead, John Creek, Alpharetta and Cobb County here.

• Downtown Atlanta is the largest of the three business districts, also known as the Historic Business District.

• Midtown Atlanta, known as the “Heart of the Arts” is home to theaters and arts center.

• Dunwoody includes butterfly kisses and zip lining through trees for an extra special experience.

• Peachtree Street is the main street of Atlanta with noteworthy architecture and annual parades.

TOP ATTRACTIONS

1. World of Coca Cola 2. Georgia Aquarium 3. Centennial Olympic Park 4. Zoo Atlanta 5. CNN Center 6. Fox Theatre 7. SunTrust Park 8. High Museum of Art 9. Martin Luther king, Jr. National Historic Site 10. Fernback Museum of Natural History

Click here for planning tools for the getting around and the best places to stay. Click here for more information.

3 THE BRIDGE BETWEEN PROFESSIONALS | SearchWide Position Overview

ABOUT FOX THEATRE The Fox Theatre, world-renowned as a concert and event venue like no other, began its story in a most unusual way. In 1928, the Fox was originally conceived as a home for Atlanta’s Shriners organization. To create a headquarters, the Shriners looked to the ancient temples of the Far East to inspire a mosque-style structure. Bursting with soaring domes, minarets and sweeping archways, the exterior of the building gave way to stunning gold leaf details, sumptuous textiles and exquisite trompe l’oeil art inside. Shortly before its completion, the Shriners leased their beautiful auditorium to William Fox, a move mogul who had launched his empire by building theatres across the country to meet America’s insatiable affection for the new moving pictures that were sweeping the nation. With Fox’s financial backing, the 250,000 square foot Fox Theatre was completed, with the crowning addition of “Mighty Mo”, the 3,622 pipe Moller organ that remains the largest Moller theatre organ in the world even today. The Fox opened on Christmas Day in 1929 to a sold-out crowd, premiering Steamboat Willie, Disney’s first cartoon starring Mickey Mouse. By the late 1960’s beautiful landmark movie palaces like the Fox were falling out of favor, replaced by suburban movieplexes built for efficiency and multiple-screen showings. The Fox fell into disrepair and closed in 1974. This stunning landmark, beloved for generations, was suddenly facing demolition. Confronted with the possibility of losing their beloved landmark, the residents of Atlanta sprang into action and created a non-profit called Atlanta Landmarks. A “Save The Fox” campaign raised $3 million and in 1975, after months of painstaking restoration efforts, the Fox opened its doors again, to the joy and celebration of the patrons and employees. Fox Theatre, Inc. continues to run the theatre today, making it one of an elite group of not-for-profit theatres in the country, committed to making performance art accessible to everyone. The Fox has become a destination for audiences, historians and tourists alike, all of whom flock to the renowned theatre to see its grandeur firsthand. The “Fabulous Fox” (as it is affectionately known) has become a legend, showcasing unforgettable performances by everyone from Elis Presley to Madonna, and playing host to countless Broadway shows. In addition, the theatre’s lavish ballrooms, lounges and outdoor terraces are perpetually in high demand for fashionable weddings and special events taking place in Atlanta. Click here for more information.

4 THE BRIDGE BETWEEN PROFESSIONALS | SearchWide Position Overview

POSITION SUMMARY Title: Director of Ticket Sales & Service Reports to: Senior Director of Sales & Marketing Provide strategic direction to the Ticketing Department as a sales center. Provide guidance and overall operational direction. Lead development of quality expectations, metrics and standards to serve guests and grow the ticketing business for the Fox Theatre.

KEY JOB FUNCTIONS

• Manage the relationships with ticketing partners to include, but not be limited to Paciolan, Ticket Alternative, outlet vendors and data management vendors.

• Supervise Ticket Office reconciliations and perform internal Ticket Office financial auditing. Prepare and complete nightly box office statements and communicate with Accounting regarding settlement requirements or other reconciliation reports as needed.

• Manage all aspects of the ticket inventory including creating show builds, according to promoter specifications building ticket offers and discounts, managing inventory, setting up presales, on-sales, and fan club offers, and providing reports as needed.

• Serve as primary contact for show promoters and clients. • Lead the development of guest service systems, philosophy, policies, processes and procedures for the

ticketing department that align with the organization's mission and guest services brand. • Develop methods to evaluate, track and monitor guests service performances in the ticketing department.

This would include timely and effective problem-resolution activities. • Establish sales goals, standards and metrics for direct reports. Create best practices that proactively

communicate with past and potential customers and guests. • Implement the latest ticketing and related technologies that align with the Fox Theatre's brand and business. • Coordinate with all departments to ensure that internal and external guest ticketing needs are being met and

exceeded. • Manage all aspects of the Fox Tour program including personnel. • Develop and coach the Ticketing and Tour staff to ensure optimal performance and alignment with

organizational values and brand. • Other duties as assigned (Required)

SPECIAL REQUIREMENTS Willing to work overtime, holidays, and overtime as requested. ORGANIZATIONAL STRUCTURE Direct Reports: Assistant Ticket Office Manager, Ticket Operations Supervisors, Ticket Office Supervisors, Ticket Office Associates, Tour Guides DECISION MAKING AND AUTHORITY

• Ticketing Budget Management • Hiring Ticket Office Staff • Hiring Tour Guides • Hiring Assistant Ticket Office Manager

CREDENTIALS AND EXPERIENCE

• Bachelor’s Degree form a four-year college or university • Minimum 5-7 years’ experience managing event ticketing operations, sales and personnel • Experience developing and implementing quality assurance programs and measurements

5 THE BRIDGE BETWEEN PROFESSIONALS | SearchWide Position Overview

CREDENTIALS AND EXPERIENCE CONTINUED

• Knowledge of ticketing software and Microsoft Office Products • Demonstrated competencies in the areas of oral and written communications, customer service and

business ethics are required QUANTITATIVE DATE Number of Staff Supervised Directly = 24 ANNUAL OPERATING BUDGET (FY2015) $150,000.00 WORKING CONDITIONS Physical Effort Frequent periods are spent standing or sitting in the same location with some opportunity to move about. Occasionally required to stoop or lift light materials or equipment. Physical Environment Located in a comfortable indoor area. Conditions produce mild discomfort on occasion, e.g., dust, moderate noise. Sensory Attention Almost constant need to give concentrated attention where multiple stimuli are changing quickly and where two or more senses (hearing, seeing, touching, and tasting) must be used in coordination. Mental Stress There is continuous pressure from deadlines, production quotas, accuracy or similar demands. Unpleasant contacts and/or concern about unpleasant situations are frequent. Moderate disruption of family/social life. If this could be a great opportunity to extend your professional reach, please respond though the SearchWide website or email your resume to the following SearchWide Executive:

Erika Donato, Recruiter & Researcher | SearchWide

www.searchwide.com | donato@searchwide.com

609-424-9126 (mobile)

About SearchWide

SearchWide is a full service executive search firm primarily for companies in the travel, tourism and convention, and hotel and lodging industries. We specialize in C-Level, Director and Management level executive searches for companies ranging in size from Fortune 500 corporations to mid-sized public and private companies.