Position Description - pla.org.au · The Mornington Peninsula is one of Melbourne’s greatest...

Position Description

Digital Literacy & Resources Coordinator


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About Mornington Peninsula Shire Council About the Peninsula The Mornington Peninsula is one of Melbourne’s greatest assets, characterised by unique townships, world renowned tourist regions, and areas of national and international conservation significance. The Peninsula has an area of 723 square kilometers, and features approximately 10% of Victoria’s total coastline.

The Peninsula is represented by eleven Councillors across six wards.

Council Plan Our Council Plan extends across a four-year cycle and is the cornerstone of ensuring we work together to achieve outstanding results for our community

Our Vision To value, protect and improve the unique characteristics and way of life on our peninsula - “Valuing our unique peninsula”

Our Mission We will achieve this by:

Providing effective leadership and representation by democratically elected councillors

Listening and reflecting your collective aspirations in our plans

Helping you create a resilient, inclusive community that can respond to challenges

Bringing new ideas to discussions that create new opportunities

Encouraging you to get involved in your community

Working hard to provide the best possible service and value

Keeping you up to date with what is happening across the Shire in an open and direct way

Last updated: February 2018 of 14

Library Digital Literacy & Resources Coordinator

Our Organisational Values MPS is committed to the highest standards of performance, behaviour and service. To guide us in the delivery of exceptional community outcomes, we have five CORE values that are integral to everything we do.

These values are:

Integrity

Openness

Courage

Respect, and

Excellence.

Our Core Values set the framework for how we work together to achieve outstanding outcomes for our customers and our community.

Our values guide us in clearly defining and communicating:

How we do things at MPS;

How we make decisions in the best interests of the community we serve; and

How we hold ourselves and each other accountable the highest standards of performance and conduct.

Our Values set our organisational culture and articulate the shared behaviours we are all required to live by when making decisions in the course of our work. In living our values, we build a collective culture committed to high performance, and send a clear message to our colleagues and our community about how we go about our business.

Our commitment to Child Safety MPS is committed to the safety, participation and empowerment of all children. We have zero tolerance of child abuse and have robust policies and procedures to protect children from abuse and respond to any allegations or safety concerns. We are committed to the cultural safety of Aboriginal children and children from culturally and/or linguistically diverse backgrounds; and to providing a safe environment for children with disability.

We are committed to preventing child abuse and identifying risks early and providing education and training to employees to achieve these commitments.

All employees are responsible for supporting the safety, participation, wellbeing and empowerment of children.

Working with Children’s Checks and other pre-employment checks

As part of our commitment to a Child Safe Organisation, all employment offers with the Shire will be subject to a Working with Children’s Check (WWCC). MPS must be nominated as the employer.

Some roles may also require a police check, as well as other pre-employment checks (such as driver’s license, qualifications, and fit for work assessments).


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Our organisation With approximately 1200 employees, MPS is a busy and vibrant workplace. Our primary sites are located at Rosebud, Mornington and Hastings, with additional facilities across the Shire.

MPS delivers over 80 individual services to our diverse community, ranging from:

Aboriginal and Torres StraitIslander programs

Animal Management (includingthe Animal Shelter)

Arts and Culture

Asset Protection

Capital Works

Children and Youth services

Cleansing, maintenance andamenity

Climate Change, Energy andWater Programs

Compliance and CommunitySafety

Corporate Services

Economic Development

Fire and Emergency Management

Freedom of Information andPrivacy

Governance

Halls and ForeshoreManagement

Heritage and CoastalPlanning

Home and Community Care

Home Maintenance

Human Resources

Infrastructure Planning andManagement

Land Management andConservation

Libraries and CommunityLearning

Major Events

Maternal and Child Health

Meals on Wheels

Property Services

Regional Gallery Programsand Exhibitions

Road and Asset Management

Recreation Planning

Revenue management

Seniors and Disability services

Social Planning andCommunity Development

Strategic Planning

Tourism and business support



Position Overview

POSITION TITLE: Library Digital Literacy and Resources Coordinator

Position classification

Band 6

Group Communities

Unit Libraries

ORGANISATIONAL RELATIONSHIPS

Reports to Library Resources & Information Coordinator

Primary internal relationships

Internal contacts required by the position holder to support the achievement of the principal accountabilities.

Coordinator Libraries

Libraries Resources & Information Coordinator

Library Programs & Partnership Coordinator

Library Services Coordinators

Library Systems Support Officer

Information Services Unit

All Library Staff

Primary external relationships

External contacts required by the position holder to support the achievement of the principal accountabilities.

Victorian public library colleagues

External suppliers, contractors and service providers

Library users

CONDITIONS OF EMPLOYMENT

Terms and conditions

In addition to the terms and conditions of the Offer of Employment, there are policies and procedures that apply to your employment. These policies and procedures are formulated by the Council for the efficient and fair administration of employment and other business matters. Officers must diligently comply with its policies and procedures as amended from time to time. However, such policies and procedures are not deemed to be incorporated into your employment conditions, nor are they intended or deemed to impose specific contractual obligations on the Council.

Position Status

Permanent Full Time

Hours 38 hours per week

Location Primarily Hastings Office; however, travel across MPS and Libraries will be required.

Mandatory requirements

An Australian Criminal History Check, undertaken by the Shire.

A valid Employee Working with Children Check


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A valid Driver’s Licence.

A graduate Diploma or Degree in Information Technology, Library Information or relatedfield.

About the Position Position purpose The Digital Literacy & Resources Coordinator is responsible for the development and delivery of high quality library and information services to the community through:

• Supporting the Libraries Team in identifying, planning, developing guidelines and training staff to deliver digitalliteracy programs and activities to library customers.

• Responsible for providing digital services, including the website within the library service to ensure high qualityinformation, educational, recreational and literacy needs of the community in the Mornington Peninsula Shire(MPS).

• Responsible for supporting and monitoring of all library information systems including the library managementsystem (LMS), RFID equipment, digital information resources and devices.

Dimensions of the role This role is responsible for the following dimensions:

In colloration with the MPS Information Services (IS) Team, maintain and provide a stable LMS, RFID devicesand other digital communications for staff and customers.

Coordinator of all Library specific hardware, software and digital resources across all library locations.

Key Responsibility Areas

Digital Literacy and Services Fulfill the objectives of the MPS and Library Services in accordance with plans, policies, procedures and

guidelines.

Coordinate digital content on all library platforms in liaison with library teams, such as Library Resources &Information Coordinator (LRIC), Library Programs & Partnership Coordinator (LPPC), Library SystemsSupport Officer and the MPS Communications and IS Teams.

Develop and maintain the ongoing operation of the Library’s website in coordination with the MPSCommunications Team and LPPC.

Update and maintain current web technologies software, including the online catalogue and eResources toenhance content and enable user content management.

Develop and maintain ongoing operation of all library digital platforms and devices, including basic coding androbotic devices.

In conjunction with the LPPC and team members, develop training resources, including program kits andlesson plans for in-house digital literacy services and programs for the community.

Provide ‘train the trainer’ sessions for staff to build their capacity in the delivery of digital literacy programs.



Assist library staff when required to deliver programs to customers and the community.

Information and Resources Support

In collaboration with the LRIC and the MPS ISTeam , oversee the ongoing operation and administrationfunctions of the LMS, and associated systems, such as the online catalogue, RFID hardware and software.

Assist with and perform day to day activities as they relate to the operations of the LMS, RFID and other digitalresources, including managing IT requests.

Provide administration and reporting functions for the LMS, RFID and other systems.

Provide user support for staff and customers for specific library applications and digital resources.

Identify training requirements and provide prompt, relevant communications, coaching and training to staff andusers on library specific applications, including maintaining documentation and procedures.

Identify and recommend emerging technologies critical to the design and delivery of responsive libraryinformation services.

Policy Planning and Development

Review existing work processes to analyse and implement workflow improvements.

Plan, develop and implement new technologies under the supervision of the LRIC that meet Library staff andcustomer needs.

Contribute to Library’s forward planning and processes in relation to digital literacy and technologies.

Develop library technology specific procedures and promote these to both staff and community.

Understand the Shire’s IS Strategic Plan and incorporate guidelines in the coordination of library informationservices.

Build and maintain awareness of current issues and technology trends in the provision of library services inorder to identify opportunities and service gaps for the library service and provide recommendations to thelibrary leadership team.

People and Team

Participate in internal and external user group activities to investigate emerging technologies and/or alternativeapproaches to library digital applications and technologies.

Participate in the Library Resources & Information Team projects, in their design and implementation.

Develop high level partnerships with suppliers and Shire Departments to ensure quality customer service.

Physical Requirements of the Role

Substantial manual handling is an inherent physical requirement of working in this role. The position may require:

Significant periods of standing. Sustained hours of movement, including lifting, bending, squatting, pushing, carrying and stretching. Use of computers and office equipment including scanning library materials.


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Organisational Capabilities and Accountabilities Corporate Compliance

1. Occupational Health and Safety: Ensures that work environment and practices reflect safety standards toensure own health and safety as well as the health and safety of others.

2. Risk Management of Shire Assets: Ensures that work environment and practices reflect good riskminimisation and management practices.

3. Use of Council Resources: Promotes the efficient use of Council resources.4. Council Policy and Internal Procedures Implementation: Implements organisational policies, procedures

and guidelines that underpin ‘how we do things’ and fulfil relevant legal obligations as an employer.

Self-Management 5. Skills and Knowledge (Technical Competence): Uses a combination of skills, knowledge, experience and

effort that result in a high level of achievement or accomplishment in the job.6. Professional Conduct: Acts in a professional manner whilst performing duties and whilst representing the

Mornington Peninsula Shire.7. Workplace Behaviour: Participates in creating a workplace that is free of harassment and bullying.8. Managing Workload: Manages workload to a high standard both in terms of quality and quantity.9. Communication and Interpersonal skills: Effectively expresses and receives ideas, feedback, and

information.

Workplace Behaviours 10. Teamwork: Works collegiately with other team members, the community and other stakeholders.11. Continuous Improvement: Thinks about the “way things are currently done” with a view to doing things “the

best way they can be done”.12. Customer Service: Acts on the needs and expectations of customers in delivering the service expected of

them and strives to achieve a high level of customer satisfaction.13. Problem Solving and Decision-making: Effectively defines a problem by analysing data/information and

then identifying possible solutions.

Accountability and Extent of Authority This position is accountable for:

Authority and freedom to act within established operational and budgetary guidelines.

Is accountable to the Library Resources & Information Coordinator and other Library senior staff.


This position has the authority to:


Adhering to the organisation’s customer service principles and associated standards.

Provision of high quality and effective technology and digital resources to the community.



Resolving problems and making discretionary decision to provide a high quality service.

Provision of regular reports on services, membership and library usage.

Judgement and Decision Making

Decisions Made:

The nature of the work is specialised and involves resource management andproblem solving through methods, procedures and processes developed fromtheory or precedent.

Identification of staff development needs in the areas of digital resources andsupporting technology.

Content of staff induction programs pertaining to the use of library digital resources, including eResources, RFID, and the LMS.

Under the direction of the Coordinator Libraries and LIRC, purchasing andupgrading library specific hardware in accordance with the ICT strategy andbudgetary arrangements.

Recommendations Made:

Library specific infrastructure, hardware and configuration requirements to IS Team in order to provide a quality library service.

Suitability of various library specific digital resources with regards to usability,technology and adherence to the ICT policy.

Application specification requirements to meet customer service processesincluding LMS, RFID configurations, membership privacy, copyright and vendorsuitability.

Digital resources and library specific technology trends requiring consideration forfuture library operations.

Multiskilling and additional duties

The incumbent of this position may be directed to carry out such duties as are within the limits of theemployee’s skill, competence and training, provided such duties do not result in a narrowing of the employee’sskill base.

Skills and Knowledge Specialist Skills and Knowledge

Demonstrated sound knowledge and expertise in current web technologies, communications platforms andapplications.

Demonstrated knowledge and understanding of the inter-relationship between electronic resources,communication platforms and customer service (internal and external).

Advanced computing skills in Microsoft products, the internet and Windows environment. Experience inmanaging large databases and operating systems.


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Demonstrated ability in the use of corporate technology including such as library management databases,finance, and websites.

Ability to research and plan for emerging ICT/digital systems and processes.

Ability to develop and coordinate innovative technology programs for library customers and staff development.

Demonstrated knowledge, understanding and practical experience in the uses of technology and itsapplication in libraries.

Demonstrated ability to troubleshoot technical issues at a high level in order to assist the ICT helpdesk toprioritise library service requirements.

Strong organizational skills.

Interpersonal Skills

Ability to manage workload to a high standard and managing conflicting priorities.

Strong organizational skills.

High level of verbal and written communication skills.

Excellent problem-solving skills to enable resolution of service user requests and complaints with theframework of the library service.

Ability to work collegiately with other team members, the community and other stakeholders.

Ability to maintain internal/external contacts and networks.

Customer Service Skills

Positive and supportive communication with all team members and customers

Understanding of and excellence in customer service.

Ability to deall effectively and respectfully with challenging people and situations

Management Skills

High level of problem solving and decision-making ability

Proven ability to work independently and as a constructive and flexible member of the team

Ability to manage own time, set priorities, and plan work to achieve agreed timeframes.

Appreciate the values and vision of Morningotn Peninsula Shire and ability to contribute to strategic planningprocesses and continous improvemt with the Library’s plans and ploicy context

Qualifications and Experience

A graduate Diploma or Degree in Information Technology, Library, Information Services or related field withrelevant experience.

Experience in high quality service delivery/customer service environment or within a busy public libraryenvironment

A valid Driver’s Licence

A valid Employee Working with Children Check



Key Selection Criteria Mandatory

A graduate Diploma or Degree in Information Technology, Library Information Services or related field withrelevant experience.

Demonstrated computing skills with Microsoft products, Internet and Windows environment.

Experience in using digital resources, contemporary information technology issues, practices, policies,procedures and systems.

Demonstrated understanding of current web technologies, communication platforms and applications.

Ability to effectively plan, organise and manage workload and own time to achieve targets within a settimetable.

Excellent interpersonal and communication skills, including ability to consult, negotiate, liaise and coacheffectively with a diverse range of people.

Desirable

Understanding of new and emerging technology with relation to public library services.

Experience in high quality service delivery/customer service environment or within a busy public libraryenvironment.

Demonstrated understanding of the role of public libraries in communities and community focused approachto service delivery.

Previous experience leading a team and the ability to work both independently and as part of a team.

Other relevant information

This position description is an overview of the role; reasonable adjustments to the role that do not change theoverall level, scope or intent of the original position may be discussed and agreed to in consultation with theincumbent.

This role requires a current Working with Children’s Check. MPS must be nominated as the employer.

Incumbent must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa.

Qualification audits may be conducted. Substance testing and/or an Independent Medical Examination may also be requested as part of pre-employment screening.

Privacy notification

The Shire requires declarations and personal information relevant to employment. The collection and handlingof this information will be consistent with the requirements of the Privacy and Data Protection Act 2014.


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Approval and Understanding The following signatures are required to indicate understanding, agreement and approval of the position description.

Position Description approved by:

Name:

Title:

Date:

Incumbent understanding and signing:

I have read and understood the requirements set out in this Position Description.

Name:

Signature:

Date:


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Mornington Peninsula Shire acknowledges and pays respect to the Boon Wurrung / Bunurong people, the traditional custodians of these lands and waters.

Position Description - pla.org.au · The Mornington Peninsula is one of Melbourne’s greatest...

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