Position Description Manager Risk and Compliance - Risk and Compliance… · Manager – Risk and...
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Position Description Manager – Risk and Compliance HR – PD – Manager – Risk and Compliance – V1.0 Page 1 of 4 Issue Date: 4 April 2018 Review Date: 4 April 2020 Location/s Support Services Reporting to General Manager – Corporate Services Direct Reports Quality Coordinator Level Band E Date Updated March 2018 About the Role This position is responsible for ensuring that Relationships Australia (Qld’s) (RAQ’s) Quality Management Systems are appropriately developed and effectively managed so as to deliver improvements in organisational performance, enhanced customer satisfaction and appropriately managed risks and opportunities. The role will enable compliance with all of the legal and regulatory obligations of RAQ, and ensure that RAQ maintains accreditation relating to the Human Services Quality Framework and ISO 9001:2015. Initially there will be an emphasis on embedding these frameworks within RAQ, to ensure development of a culture that regularly considers and responds to risk and compliance, and regards these concepts as integral to our business model. Key Responsibilities Risk and Compliance Provide effective advice and guidance on compliance and risk management issues to the Executive Team and reporting managers throughout RAQ. Provide support to the Chief Executive Officer and the Executive Team regarding the regular review and update of the RAQ Risk Register. Be responsible for the development, administration and maintenance of the RAQ’s risk management systems and their integration as an effective tool in the RAQ’s overarching risk management policy. Undertake risk assessment and accident, injury and incident investigations and identify contributing factors to define preventable actions to avoid a recurrence and make recommendations to improve learning, risk identification and early intervention. Assist in the devising of business continuity management plans. Ensure venue risk registers, assessments, and other associated risk records are maintained. Support the General Manager – Corporate Services in providing regular reports to the Board, Quality and Performance Committee and Quality Management Meeting on risk management issues. Develop mechanisms for integrating quality and risk concepts across the organisation. In consultation with the Learning and Development Team, regularly review risk management education provided to employees. Continuous Improvement and Business Process Management Champion a continuous improvement agenda across RAQ. Assist the Quality Coordinator in the implementation and monitor of the continuous improvement functionality, including the integration of feedback provided from external and internal sources.
Transcript of Position Description Manager Risk and Compliance - Risk and Compliance… · Manager – Risk and...
Position Description Manager – Risk and Compliance
HR – PD – Manager – Risk and Compliance – V1.0 Page 1 of 4 Issue Date: 4 April 2018 Review Date: 4 April 2020
Location/s Support Services
Reporting to General Manager – Corporate Services
Direct Reports Quality Coordinator
Level Band E
Date Updated March 2018
About the Role This position is responsible for ensuring that Relationships Australia (Qld’s) (RAQ’s) Quality Management Systems
are appropriately developed and effectively managed so as to deliver improvements in organisational performance,
enhanced customer satisfaction and appropriately managed risks and opportunities.
The role will enable compliance with all of the legal and regulatory obligations of RAQ, and ensure that RAQ
maintains accreditation relating to the Human Services Quality Framework and ISO 9001:2015. Initially there will
be an emphasis on embedding these frameworks within RAQ, to ensure development of a culture that regularly
considers and responds to risk and compliance, and regards these concepts as integral to our business model.
Key Responsibilities
Risk and Compliance
Provide effective advice and guidance on compliance and risk management issues to the Executive Team and reporting managers throughout RAQ.
Provide support to the Chief Executive Officer and the Executive Team regarding the regular review and update of the RAQ Risk Register.
Be responsible for the development, administration and maintenance of the RAQ’s risk management systems and their integration as an effective tool in the RAQ’s overarching risk management policy.
Undertake risk assessment and accident, injury and incident investigations and identify contributing factors to define preventable actions to avoid a recurrence and make recommendations to improve learning, risk identification and early intervention.
Assist in the devising of business continuity management plans.
Ensure venue risk registers, assessments, and other associated risk records are maintained.
Support the General Manager – Corporate Services in providing regular reports to the Board, Quality and Performance Committee and Quality Management Meeting on risk management issues.
Develop mechanisms for integrating quality and risk concepts across the organisation.
In consultation with the Learning and Development Team, regularly review risk management education provided to employees.
Continuous Improvement and Business Process Management
Champion a continuous improvement agenda across RAQ. Assist the Quality Coordinator in the implementation and monitor of the continuous improvement functionality, including the integration of feedback provided from external and internal sources.
Position Description Manager – Risk and Compliance
HR – PD – Manager – Risk and Compliance – V1.0 Page 2 of 4 Issue Date: 4 April 2018 Review Date: 4 April 2020
Continuous Improvement and Business Process Management cont’d
In consultation with Process Owners, Sub-Process Managers and subject matter experts, carry out business process analysis, ensuring organisational processes are documented within process maps, and are readily available to applicable internal parties.
Workplace Health and Safety
Ensure Work Health and Safety policies and procedures are current and meet or exceed legislative requirements.
Collect and present data relating to identified incidents and hazards, and workplace injury/illness for presentation and regular reporting to the Board, Quality and Performance Committee and Quality Management Meeting.
Complete mandatory reporting to Workplace Health and Safety Queensland when required.
Ensure the organisation meets all WH&S legislative requirements, including by consultation with the Property Team regarding building requirements.
Oversee the completion of workplace health and safety audits, as carried out by the Quality Coordinator, within the venue audit process.
Follow up on WH&S issues with management and WH&S Representatives.
Ensure the allocation of Workplace Health and Safety Representatives to venues, providing relevant training to Representatives, and monitor the Representatives completion of responsibilities as per the requirements contained in the RAQ industrial agreement.
Ensure the allocation of qualified First Aid Officers within venues, and monitor the Officers completion of responsibilities as per the contained in the RAQ industrial agreement.
Document Management Manage the Document Management System, including seeking improvements to the system, and monitoring of approval and publication processes.
Contribute to and coordinate the development and review of policies and procedures, ensuring documentation on the DMS is current and meets accreditation and legislative requirements.
Liaise with Process Owners to ensure they understand what documents they own and when review of these documents are required.
Promote and educate on good document management practices i.e. Document creation, approval, publishing, review, archive, disposal, storage and recall.
In conjunction with the Information Communications Technology (ICT) Team organise and enforce records management practices, to safeguard data, prevent data breaches and ensure data integrity.
Auditing
Provide support to the Quality Coordinator, and when required, lead internal auditing practices, to ensure statutory obligations and accreditation requirements are met.
Prepare reports for the Quality Management Meeting to allow for an analysis and identification of compliance issues.
Support the Quality Coordinator to ensure preparation and compliance for second party and third party audits.
Provide support to the General Manager – Corporate Services and Process Owners regarding preparation for maintaining the Human Services Quality Framework (HSQF) and ISO Accreditation.
Assist with the coordination of accreditation processes.
Position Description Manager – Risk and Compliance
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Auditing cont’d On request, liaise with external auditors and assist in the response to feedback from auditors.
Leadership Provide support and guidance to the Quality Coordinator, including in policy development and compliance checks.
As a member of the Corporate Services Group, share collective responsibility for delivering organisational objectives, through active engagement and collaboration with employees at all levels in the organisation.
Be a role model for effective and positive leadership which is ethical, results driven and future-oriented.
Provide ongoing feedback, mentoring, advice and coaching to the Quality Coordinator, supporting skill development, continuous improvement and increased competency through effective performance management.
Professional Development
Demonstrate ongoing commitment to participation in professional development as per organisational policy and procedure.
Be receptive to feedback to improve performance.
Other Organisational Responsibilities
Adhere to all organisational policies, procedures, standards and practices.
Act only in ways that advances RAQ objectives, values and reputation.
Other duties, consistent with skills and experience, as directed by the reporting manager.
Core Competencies
Business Acumen Applies knowledge of the business and the industry to advance the organisation's goals.
Inspires Others Creates a climate where people are motivated to do their best to help the organisation achieve its objectives.
Service Excellence Builds strong client relationships and delivers client-centric solutions. Seeks ways to improve outcomes for clients as consistent with RAQ’s Mission, Vision and Values.
Professionalism Gains the confidence and trust of others through honesty, integrity, and authenticity.
Inclusion Interacts with all stakeholders in ways that demonstrate respect of social and cultural differences, and a commitment to challenging attendant social inequities.
About You To be successful in this position you will have:
Required Highly Desired
Qualifications Undergraduate qualifications in business administration or equivalent.
Certificate IV in Work Health and Safety.
Experience Previous experience in the areas of risk management, compliance and Workplace Health and Safety.
Previous leadership role in the carrying out of audit functionality and continuous improvement initiatives.
Previous experience in providing managerial support to direct reports.
Knowledge
A strong understanding of the Australian Risk Management
An understanding of the Human Services Quality Framework.
Position Description Manager – Risk and Compliance
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Knowledge cont’d Standards and Work Health and Safety Act.
Previous interpretation and application of ISO accreditation requirements.
A sound knowledge of the Not-for-Profit sector, the Australian Government Department of Social Services and Department of Human Services.
Skills Ability to interpret legislation and translate key information to internal stakeholders.
Highly developed communication skills, both written and verbal, including an ability to prepare high level reports to Executives.
Leadership skills including the ability to engage and motivate others, positively influence organisational culture, and provide strong direction.
An ability to manage a multitude of complex tasks and projects simultaneously whilst maintaining a high standard of quality of work.
It should be noted that Position Descriptions are under constant review and may be changed
at any time.
