Portal’s Occupier Solutions forBusiness Process OutsourcersAligning property to business

Customers can be very demanding and due to their ever-changingcircumstances offer few guarantees when it comes to contract extensionwhich rarely go beyond 5 years. With expensive break points, high capitalinvestment and cumbersome and costly exits, traditional propertysolutions simply do not meet these challenges.

In addition, the whole process of acquiring and delivering a new facilityinvolves a complex supply chain; from agents to architects, funding to fit-out, as well as then having to manage the facility and deal with alandlord. At Portal we have an alternative approach to accommodationacquisition that can better match your foreseeable planning horizons.

Portal’s Occupier Solutions - a business perspective onaccommodation provisioningAt Portal, we recognise this dilemma. We are innovators in the delivery ofaccommodation solutions for BPOs. By combining space, infrastructureand support services into an operational contract, priced by theworkstation and delivered to service level we exclude all the capitalexpenditure components and mitigate the risk.

Our blue chip clients benefit from a range of integrated, flexibleaccommodation solutions that enable them to embrace an approach toproperty that is much more aligned with the dynamics of their businessand their markets. It provides absolute clarity on costs which are fixedfrom the outset.

The BPO is able to reduce their property risk by mirroring the term oftheir accommodation solution with that of their client contract. Inaddition, the need for capital is removed, as is the burden associatedwith entering and exiting a lease. Portal’s solutions are characterised bytheir clean exit - no dilapidations, legal fees or capital write-offs. And noextant leases.

Released from the property burden BPOs can focus on their core businesscompetence, servicing clients.

“Portal perform beyond the stated servicelevel and is very responsive to occupiers’needs; for organisations requiring a rapidbespoke accommodation solution, thereoffering is one to consider closely”

Andrew Proctor Managing Director, Actium Consult.

There are few businesses as dynamic as Business Process Outsourcers (BPO’s). As a BPO, youuse innovative options to combine process, people and technology in outsourced deliverymodels that create real value for your clients but in doing so you can incur a significantcommercial risk.

Your Partnerin Property

How it works1. Planning and assessment

We work with our client to determine exactly what they need, where theyneed it and when they need it: our solutions are entirely geographicallyand building independent. We will also factor in our client’s currentsituation and constraints and identify ways to lower potential barriers tomoving. This can include exit costs from an existing facility, which may bean important aspect of the BPO’s pitch to their client.

2. Acquire or build?

Depending on the outcome of the assessment, the next decision iswhether to acquire an existing facility and make it fit for purpose, or tocommission a new build. In both cases we will remove the propertyacquisition headache by simplifying the supply chain and providing asingle point of responsibility. We will take away all the issues such asnegotiating the lease and the license for alterations. Furthermore theterms we will offer will be more flexible and typically range from 1-5years for a facility within our existing portfolio, from 3 years for anexisting but non-portfolio building, and typically just 5-10 years for abuild-to-order solution.

3. Implementation

Once acquired the facility will be fitted-out to the exact requirements ofour clients. We will agree and guarantee the initial delivery date and

possibly even contract a growth curve to full occupation to buffer thebusiness from the full costs on Day 1. On Day 1 the facility is deliveredready-to-go. We will ensure that everything is live and available asagreed in the contract.

4. Ongoing delivery

Charging throughout is on a simple price per workstation basis, andincludes the fit-out, thereby removing capital burden and it appears onthe Profit & Loss rather than the Balance Sheet.

Dedicated on-site support staff are provided to guarantee that servicelevel delivery continues throughout the length of the contract.

5. Clean exit

There are no exit costs, no legal fees, no dilapidations and mostimportantly no legacy that could hinder the continued development ofthe BPO’s business. At the end of the contract our clients can simplywalk away.

Summary

Portal’s Occupier Solutions enable BPOs to align their business with adynamic, low risk and cost effective means of occupyingaccommodation that is, flexible and without compromise.

Portal source and deliver bespoke property solutions for the corporate sector. Our fully managed, flexible accommodation solutions include all capitalexpenditure components within a fixed price operational contract. The result is a simplified, low risk and cost effective approach to property. At Portal we thinkbusiness, not buildings.

To find out more please visit www.portalgroup.uk.com or call 0207 495 5672

Port@l Limited11 Bruton StreetLondonW1J 6PY

T: +44 (0)207 495 5672

info@portalgroup.uk.comwww.portalgroup.uk.com