CURRICULUMPOLO On-site Training for OFWs

MAINTAIN AND REPAIR COMPUTER SYSTEMS AND NETWORKS (COC 4) Leading

to Computer Systems Servicing NC IITECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY (TESDA)East Service Road, South Luzon Expressway, Taguig City, Metro Manila, Philippines

ENHANCED CURRICULUM FOR

MAINTAIN AND REPAIR COMPUTER SYSTEMS AND NETWORKS LEADING TO COMPUTER HARDWARE SERVICING NC II (ELCCSS213)

MAINTAIN AND REPAIR COMPUTER SYSTEMS AND NETWORKS (COC 4)

The COC 4 consists of competencies that a person must achieve in planning, maintaining, diagnosing and repairing the computer systems and networks.

A person who has achieved this Unit/Cluster of competencies is competent to maintain and repair the computer systems & networks and shall be awarded the Certificate of Competency leading to Computer Systems Servicing NC II. The Units of Competency comprising this Cluster include the following:

A person who has achieved this COC is competent to be employed in any of the following positions as:

Computer Maintenance Technician Computer Service Technician

Individuals aspiring to be awarded the qualification of COMPUTER SYSTEMS SERVICING NC II must acquire the remaining three (3) Certificates of Competency as follows:

COC 1: Install and Configure Computer SystemsELC724331: Install and configure computer systems

COC 2: Set-up Computer NetworksELC724332: Set-up Computer Networks

COC 3: Set-up Computer ServersELC724333: Set-up Computer Servers

ELC724331 Install and configure computer systems

ELC724332 Set-up Computer Networks

ELC724333 Set-up Computer Servers

ELC724334 Maintain and Repair Computer Systems and Networks

ENHANCED COURSE DESIGNEnhanced Course Outlinebased on TESDA Training

Regulations for Certificate of Competency 4 (COC 4)

leading toComputer Systems Servicing NC II

(ELCCSS213)

*NOMINAL DURATION

SuggestedTraining Methods CERTIFICATION

Maintain and Repair Computer Systems and Networks (ELC724334)

Plan and prepare for maintenance and repair

Maintain computer systems and networks

Diagnose faults of computer systems

Rectify/correct defects in computer systems

Inspect and test the computer systems and networks

40 Lecture Discussion Demonstration Viewing

multimedia

COC 4: Maintain and Repair Computer Systems and Networks

* Nominal Duration: - is the suggested duration of the training which approximates the time that an average learner can acquire the competency.

TRAINING DELIVERY

The delivery of training should adhere to the design of the curriculum. Delivery should be guided by the principles of competency-based training.

a) Course outline is based on competency standards/training regulations; b) Training delivery is learner-centered and should accommodate individualized and self-

paced learning strategies;c) Training can be done on an actual workplace setting or on a simulated workplace; d) Assessment is based in the collection of evidence of the performance of work;e) Assessment of competency takes the trainee’s knowledge and attitude into account but

requires evidence of actual performance of the competency as the primary source of evidence;

f) Training program allows for recognition of prior learning (RPL) or current competencies; and

g) Training completion is based on satisfactory performance of all specified competencies indicated in the progress chart.

TRAINEE ENTRY REQUIREMENTS

Trainees or students should possess the following requirements: Can communicate either oral and written; Must pass the trainability/aptitude test.

LIST OF TOOLS AND EQUIPMENTRecommended list of tools per trainee for this Cluster of Competenciesare as follows:

TOOLS

* Minimum quantity recommended for a Class size of 25 trainees

EQUIPMENT

* Minimum quantity recommended for a Class size of 25 trainees

Quantity Unit Description10 Pcs. Screwdriver (standard)10 Pcs. Screwdriver (Philips)10 Pcs. Long nose pliers10 Pcs. Mechanical pliers10 Sets Allen wrench10 Pcs. Crimping tools10 Pcs. Soldering iron10 Pcs. Solder sucker5 Pcs. Wire stripper1 Unit Portable electric hand drill1 Set Drill bit 5 Sets Precision screw drivers10 Pcs. Anti-static devices5 Pcs. Flash light/Head mounted light

Quantity Unit Description26 Units Desktop Computer1 Subs. Internet subscription (at least 2 MBPS)10 Units Uninterruptible Power Supply (UPS)1 Unit Hub / Switch 2 Units Managed switch1 Unit Network controller1 Unit ADSL Router with Wi-Fi1 Unit Wireless Access Point1 Unit PC Video camera2 Units External optical drive1 Unit USB External HD1 Unit Network External HD1 Unit scanner1 Unit USB printer1 Unit Network printer11 Pcs. Flash disk / Memory stick10 Units Electronic tester VOM5 Units LAN Cable tester

MATERIALS

INSTALLERS/SOFTWARE

* Minimum quantity recommended for a Class size of 25 trainees

TRAINING FACILITIES

The Computer Systems Service Workshop must be in an infrastructure facility that is generally accepted to industry standards and practice. Based on class size of minimum of 25 student/trainees the space requirements for the teaching/ learning and circulation areas are as follows:

TEACHING / LEARNING AREAS SIZE(in METER)

AREA(in Sq. Meters)

TOTAL AREA(in Sq. Meters)

laboratory and/or lecture area 6 x 8 48 48 storage area 2 x 2 4 4 learning resource center 4 x 5 20 20 equipment circulation area 20 20

Total Workshop Area: 92

Quantity Unit Description400 Pcs. RJ 4525 Pcs. Modular box for RJ 4520 Pcs. Raceway or Slotted PVC 1.5” x 1.5” x 48”1 Box UTP cable1 Can Contact cleaner1 Pc. Whiteboard1 Lot Fastener1 Spool Filler (lead-free)

8 Pcs. Fiber optic cable 2 meters (terminated) (Optional)

Quantity Unit Description26 Pcs. Desktop OS (license for proprietary

software)

10 Pcs. Network OS (license for proprietary software)

26 Pcs. Office productivity software (license for proprietary software)

26 Pcs. Anti-virus (license for proprietary software)5 Pcs. Disk utility software

5 Pcs. Virtualization software (license for proprietary software)

5 Pcs. Disk creator software5 Pcs. Disk image software10 Pcs. Device driver installer

TRAINER’S QUALIFICATION

Trainers shall be required to be certified to the National Certificate for which qualification they will train. TESDA shall provide an online training on Plan Training Session and Facilitate Learning Sessions to the potential trainers.1

Minimum requirements:

➢ Holder of a National Certificate in the Qualification s/he will teach; and

➢ Has completed the following units of Trainer’s Methodology Level I:

I. Plan Training Sessions;

• Identifying learner’s training requirements

• Prepare session plan

• Prepare instructional materials

• Prepare assessment instruments (Institutional)

• Organize learning and teaching resources; and

II. Facilitate Learning Sessions

• Prepare training facilities /resources

• Conduct pre-assessment

• Facilitate training session

• Conduct competency assessment

• Review delivery of training session

MEASUREMENT OF ACHIEVEMENT OF COMPETENCY

Practical demonstration with oral questioning

RECOMMENDATIONS FOR ASSESSMENT AND CERTIFICATION

1. Prior to competency assessment for COC1, please accomplish the Self-Assessment Guide (SAG) to determine readiness for assessment

2. Submit accomplished SAG to POLO staff in- charge for advice

1 (The training modules corresponding to the above units of Trainer’s Methodology can be accessed through the TESDA-NITESD website.)

COMPETENCY-BASED CURRICULUM

COC 4Maintain and Repair Computer Systems and Networks

Leading to Computer Systems Servicing NC II

ELC724331 Install and configure computer systems

ELC724332 Set-up Computer Networks

ELC724333 Set-up Computer Servers

ELC724334 Maintain and Repair Computer Systems and Networks

UNIT OF COMPETENCY : MAINTAIN AND REPAIR COMPUTER SYSTEMS AND NETWORKS

UNIT CODE : ELC724334

MODULE TITLE : MAINTAINING AND REPAIRING COMPUTER SYSTEMS AND NETWORKS

MODULE DESCRIPTOR : This module covers the knowledge, skills and attitudes needed to maintain and service computer systems and networks.

NOMINAL DURATION : 40 hours

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the trainee/student must be able to:

LO 1. Plan and prepare for maintenance and repair

LO 2. Maintain computer systems and networks

LO 3. Diagnose faults of computer systems and networks

LO 4. Rectify/correct defects in computer systems and networks

LO 5. Inspect and test the computer systems and networks

LO1. PLAN AND PREPARE FOR MAINTENANCE AND REPAIR

ASSESSMENT CRITERIA:

1 Maintenance and/or Diagnosis of faults is planned and prepared in line with job requirements.2 Tools, equipment and testing devices needed for the maintenance are obtained and checked

for correct operation and safety3 Materials necessary to complete the work are obtained in accordance with established

procedures and checked against job requirements.4 OHS policies and procedures are followed in line with job requirements.5 Computer systems and networks for maintenance are checked against job/service order or

instructions and specifications.

CONTENTS:

Planning and preparing for maintenance Computer systems maintenance procedures

o PC systemso Computer operationso Electronic fault findings

Use and operation of tools, instruments and testing devices Established procedures and job requirements Occupational health and safety policies and procedures Job service order forms or checklist Reading skills required to interpret work instructions Communication skills needed to interpret and define work procedures Problem solving in emergency situation

CONDITIONS:

The students/trainees must be provided with the following: Tools and materials Computers and peripherals Test instruments Materials PPE Technical manuals

METHODOLOGIES:

Lecture/ Discussion Demonstration/ Role playing Film viewing

ASSESSMENT METHODS:

Written exam Practical exam/ Demonstration

LO2. MAINTAIN COMPUTER SYSTEMS AND NETWORKS

ASSESSMENT CRITERIA:

1 Appropriate personal protective equipment is used in line with standard procedures.2 Normal function of computer systems and networks are checked in accordance with

manufacturer’s instructions.3 Scheduled/periodic maintenance is performed in accordance with manufacturer’s

requirements.4 Where necessary, needed repairs/replacements are made in accordance with established

procedures.5 Unplanned events or conditions are responded to in accordance with established procedures

CONTENTS:

Occupational health and safety Personal Protective Equipment (PPE) Computer system and network operation Procedures in maintenance scheduling Preventive maintenance of computer system and network

o Operating system updateo Back-up schedulingo Creating restore pointo Guarding against viruso Cleaning computer systems and networks

Problem solving in emergency situation

CONDITIONS:

The students/trainees must be provided with the following:

Hardware and software tools Computers and peripherals Test instruments Materials and replacement components PPE Technical manuals

METHODOLOGIES:

Lecture/ Discussion Demonstration/ Role playing Film viewing

ASSESSMENT METHODS:

Written exam Practical exam/ Demonstration

LO3. DIAGNOSE FAULTS OF COMPUTER SYSTEMS

ASSESSMENT CRITERIA:

1 Appropriate personal protective equipment is used in line with standard procedures.2 Faults or problems in the computer systems and networks are diagnosed according to

requirements and in line with the standard procedures.3 Fault and problems are recorded in accordance with standard procedures4 Appropriate measures are determined in accordance with established procedures 5 Unplanned events or conditions are responded to in accordance with established procedures6 Documentation and reports are accomplished and submitted to appropriate personnel in

accordance with enterprise requirements.

CONTENTS:

Personal Protective Equipment (PPE) Diagnostic procedures Problem solving in emergency situation Responding to unplanned/unexpected events Identifying and isolating faults/problems

o Diagnostic software utilitieso Gathering of information

Accomplished formso Diagnostic reportso Proposal reports

CONDITIONS:

The students/trainees must be provided with the following:

Hardware and software tools and utilities Computers and peripherals Test instruments PPE Technical manuals

METHODOLOGIES:

Lecture/ Discussion Demonstration/ Role playing Film viewing

ASSESSMENT METHODS:

Written exam Practical exam/ Demonstration

LO4. RECTIFY/CORRECT DEFECTS IN COMPUTER SYSTEMS

ASSESSMENT CRITERIA:

1 Appropriate personal protective equipment is used in line with standard procedures.2 Defective components or parts are replaced or corrected without damage to the surrounding

environment or services3 Adjustments, if necessary are made in accordance with established procedures4 Appropriate measures are performed in accordance with established procedures 5 Unplanned events or conditions are responded to in accordance with established procedures.6 Documentation and reports are accomplished and submitted to appropriate personnel in

accordance with enterprise requirements

CONTENTS:

Personal Protective Equipment (PPE) Defects in computer systems and networks Troubleshooting and repair techniques Problem solving in emergency situation Corrective action

o Hardware configurationo Software configuration

Accomplished formso Repair reportso Corrective action reports

Documentation and making report

CONDITIONS:

The students/trainees must be provided with the following: Hardware and software tools and utilities Computers and peripherals Test instruments Materials and replacement components PPE Technical manuals

METHODOLOGIES:

Lecture/ Discussion Demonstration/ Role playing Film viewing

ASSESSMENT METHODS:

Written exam Practical exam/ Demonstration

LO5. INSPECT AND TEST THE COMPUTER SYSTEMS AND NETWORKS

ASSESSMENT CRITERIA:

1 Final inspections are undertaken to ensure that the testing conducted on the device conforms with the manufacturer’s instruction/manual

2 Computer systems and networks are checked/tested to ensure safe operation.3 Work site is cleaned and cleared of all debris and left in safe condition in accordance with

company procedures4 Report is prepared and completed according to company requirements5 5S and 3Rs are followed according to environmental policies

CONTENTS:

Testing methods and procedures 5S and 3Rs environmental policies Reports

o Status reporto Final test report

Waste management

CONDITIONS:

The students/trainees must be provided with the following:

Hardware and software tools and utilities Computers and peripherals Test instruments Materials and replacement components PPE Technical manuals

METHODOLOGIES:

Lecture/ discussion Demonstration/ role playing Film viewing

ASSESSMENT METHODS:

Written exam Practical exam/ demonstration

What is Competency-Based Curriculum (CBC)?

A competency-based curriculum is a framework or guide for the subsequent detailed development of competencies, associated methodologies, training and assessment resources.

The CBC specifies the outcomes which are consistent with the requirements of the workplace as agreed through the industry or community consultations.

CBC can be developed immediately when competency standards exist. When competency standards do not exist, curriculum developers need to clearly define

the learning outcomes to be attained. The standard of performance required must be appropriate to industry and occupational needs through the industry/enterprise or specified client group consultations.

These materials are available in both printed and electronic copies.

For more information please contact:Technical Education and Skills Development Authority (TESDA)Telephone Nos.: 893-8281, 817-4076 to 82 loc. 611, 630, 631 and 635 or visit our website: www.tesda.gov.ph or the TESDA Regional or Provincial Office nearest you